Smartsheet Software


 

Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.

 

Smartsheet - Product launch road map
 
  • Smartsheet - Product launch road map
    Product launch road map
  • Smartsheet - Dev task tracker
    Dev task tracker
  • Smartsheet - Product launch rollup
    Product launch rollup
  • Smartsheet - Calendar view
    Calendar view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

503 Reviews of Smartsheet

 

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Software Advice Reviews (181)
More Reviews (322)

Showing 1-20 of 181

Brinomar from Supply Chain Management
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Just a click and drag

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

For almost all of my tasks and scheduling that needs to be done, this software helps me most because all I need to do is click and drag where I want a task to be accomplished.

Cons

I am only having a hard time when I open too many sheets at once and makes it slow sometimes.

Review Source
 
 

Dindo from Magnifico Jeans Inc
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

So Smart-Sheets ! So easy to use !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very useful software on dealing with planning our Project.

Pros

I like the most with this product is that it's very user-friendly since it's a spreadsheet-like interface

Cons

So far, i don't encountered any negative experience using the product, instead it really helps us to manage tasks for our projects.

Review Source
 
 

Loreto from Retail
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

On the go project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is a very helpful project management software... Even when I'm home, I can do and update my tasks because of its mobile apps in androids and ios....

Cons

The only thing I can see which I think needs to improved is the limitations of rows that can be created...But still, its a good project management software....

Review Source
 
 

Scott from Zon Generation Ltd.
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

This is an invaluable resource for field crews!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We started using Smartsheet last year to create work orders, assign field crews to specific sites and coordinate availability of each team member. Smartsheet has saved us a lot of time that would have otherwise been spent trying to determine which person was at each site.

Cons

Our spreadsheet tend to get quite large, and we often hit the row limit for Smartsheet. This can be solved by creating a new sheet and/or exporting some or all of the data to a local file. It would be nice to have a larger sheet capacity though!

Review Source
 
 

Ken from sfdc
Specialty: Software / Technology
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Tons of features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Helps with communication and collaboration for our team. It has a huge amount of features that add functionality to spreadsheets we work on as a team.

Cons

Creating backups is hard and requires many steps. If you have a big spreadsheet it can slow down your computer.

Review Source
 
 

Ryan from Zon Engineering Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Smartsheet is a great online spreadsheet software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a great tool that has a bit of a way to go in terms of software development to catch up with Excel.

Pros

We use smartsheet daily for resource tracking, scheduling, daily task completion and budgeting. It's great that organizations that don't require all employees to create spreadsheets can purchase licenses for key personnel, and the rest can use a free account for viewing/editing existing spreadsheets.

Cons

It's not as feature rich as Microsoft Excel, and the biggest drawback is the limitation in the number of rows that can be created.

Review Source
 
 

Ebonie from Vivint
Specialty: Engineering
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Works really well and rarely has glitches!

Pros

Very user friendly
Very efficient in customer support and needs
Reasonable pricing
Easy to understand

Cons

Hard to learn at first but once you learn the system it gets easier
Not very updated or new system. Needs a facelift

Review Source
 
 

Areane from FSPMI
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is good to go when creating a reports, data and everything you need to do. It is very helpful product and user-friendly.

Cons

It is a bit pricey especially it is on a monthly basis. But overall, I don't see any malfunctions with the product yet.

Review Source
 
 

Nathaniel from Main Street Development
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Smartsheet has enhanced our abilities to track our projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet has given us great tools of tracking when projects are about to go overdue with visual, and report based summaries.

Cons

The only thing I wish that Smartsheet had was the ability to have baseline tracking on gantt charts. They have a couple work around things you could try, but I feel that this feature would make the software complete.

Review Source
 
 

Daryl from UniBiz
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

2 words Sheets done smart!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I was blasted by the integrated workflow when you setup a project with all documents being central
Pricing is good, even for 1 user
Collabpratik Collaboration capabilities

Cons

Upgrade to unlock more options. Best to upgrade to professional.
No offline mode. I didn't clme across a way to edit my files offline.

Review Source
 
 

Samuel from Emprise Technologies
Specialty: Software / Technology
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Good for collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smart sheets is good for team collabation and document sharing. It’s best for a team or project manager.

Cons

It’s basically Excel in the cloud. There are many tools like it out there. Sometimes it takes a while to sync.

Review Source
 
 

Ana from EPIC Consultant
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

A lot of forms to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Everytime that I need to came up with a new form at work, the first page that I go is smartsheet. it has a ton of forms to choose!

Cons

I think is a little bit expensive. Maybe they could charge for each template instead of a monthly fee. I only use smartsheet when I need a template, which is once every other month.

Review Source
 
 

James from Pharmatech
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

software is what I need it to be

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, I can get everything done I need to. I like how close it is to microsoft excel as for as use.

Cons

There is some features I wish it could offer to help me organize my to do list, Maybe I just don
t know how to use it.

Review Source
 
 

Natalie from USI
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

The Smartsheet team was extremely helpful and able to answer all of my questions promptly. The support was great and I never felt lost through the process.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would recommend for a somewhat tech savvy group.

Pros

Tons of different functionalities and the ability to customize certain parts. It was helpful to be ablle to set parameters for different users.

Cons

It was challenging to implement the software across our organization and get everyone on t the same page. You do need to have a strong background working with computers and software systems.

Review Source
 
 

Kaycie from Edeh Empire
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Smartsheet is a Great Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love Smartsheet. It is very useful in keeping all of my projects on task and moving in the right direction.

Cons

I don't really like that I have to use a separate program to track my projects, but if I spent some time I could probably get it to integrate.

Review Source
 
 

Brian from Keller
Specialty: Food & Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Tricky, But Very Valuable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Smartsheet has been critical in gathering data and representing it in our small theatre. This type of data management has made goals, presentations and action items must easier to visualize and attain.

Cons

Smartsheet is tricky to learn. Like many representation or analytic tools, there are a ton of things you can do with it and each needs to be learned carefully.

Review Source
 
 

Dani from Education
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Great way to organize live data

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The forward facing form works well from an ease of use standpoint and the way that it translates into an excel like document for administrative use and tracking is very efficient.

Cons

I wish there was a way to request changes to the sheet owner. Right now modifications can only be made by selected users, which for security reasons makes sense, but it would be nice to suggest an edit.

Review Source
 
 

Bob from Deluxe
Specialty: IT Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Great project management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Only had the opportunity to use Smartsheet as a demo. We were all set for utilizing the solution, however we had already purchase a different solution. From my experience this is a great tool and was perfect for our needs.

Cons

We were too slow to make a decision and to our unknowing our sister company had already made a decision. Smartsheet would have been a great tool!

Review Source
 
 

Federico from Millicom
Specialty: Telecommunications
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Great tool for small projects!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and to integrate with external applications. I integrated zappier and was able to make smartsheet useful as a ticketing tool for the business. Via a simple form, i would receive an alert and zapier auto replied giving a number for that request. Communicating and alerts is easy and different templates are avialble for use within all smatsheet.

Cons

I cant find any cons. Perhaps the only con would be that it gets ultra slow when more files are attached to a sheet. For example: i had over 1GB of stored files in the sheet and the sheet would take a lot of time to open (1 minute or so) and i would open it every day and this took a lot of time

Review Source
 
 

Travis from Total Concrete
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great software with excellent features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software

Pros

Tracks leads. Great for spreadsheet needs. Ease of use. Free for users that don't need full access. Cloud based for access anywhere

Cons

Smartsheet does not offer a mobile app therefore making the use of the software on a mobile device very difficult.

Review Source
 
 
 
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Showing 1-20 of 322


June 2018

June 2018

Super easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This product is a great project management tool that saves my team a lot of time. We can easily who is assigned to what, and it's easy enough for everyone to use.

Cons

It's great for what it does but it is a bit pricey. It took a few months for my team to work it into the budget.

Review Source: Capterra
 

Daniel from Specright

June 2018

June 2018

Such a great way to get things, projects, or even just tasks done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the flexibility of the system. It is such a great platform, that allows you to craft almost anything required to keep a project or task on time and help drive it end-to-end.

Cons

The only downside I see is that you need a little bit of training to really utilize the system. But that goes for any great platform out there!

Review Source: Capterra
 

mark from Gateway Health

June 2018

June 2018

This is a pretty good tool that is very convenient. It comes in handy in a variety of ways.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a great help when from a reporting standpoint. I could easily provide senior leaders with the detailed data they're looking for. it allows me to share my reports with just about anyone. And if you run into issues they have a few different ways to provide support like email, webinar and telephone support to name a few.

Cons

it require a lot of learning. The reporting is great, but it can be very convoluted and time consuming to get exactly what you want.

Review Source: Capterra
 

Amy from Bergman Orchards

June 2018

June 2018

The only project management tool you will need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Smartsheet has been a wonderful management tool for us to stay organized on all of our projects. We love the ability to assign tasks and allow others to update a status, or add comments. Being that Smartsheet is cloud based, you can access your projects from anywhere! Smartsheet, in our opinion, requires a minimal amount of training.

Cons

The cost is about the only con we have discovered thus far for Smartsheet. If your business can keep the number of licences to a minimum, it can be fairly inexpensive.

Review Source: Capterra
 

Dalibor from KAMELEYA LTD

June 2018

June 2018

Project management and team task management made easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It allows project management and task organizing among team members. Much more features than simple sheets or docs you might use so far.

Pros

It allows you enough customization when working on any project or managing team. It has much more features used for such tasks then what you could used instead like Google docs.

Cons

Some customizations are lacking, for example it is tricky or impossible to place picture over multiple cells in sheets. Learning curve is bit longer than with some other free software like Google docs (although they can be sometimes compared, sometimes smartsheet provides more features).

Review Source: Capterra
 

Leane from Absolute Health Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Live for collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Unlike other applications, you can attach information to the task. I love the fact that tasks are assigned and notifications are actually sent and can be tracked. It's great at managing training events where client testimonials are recorded.

Cons

One down side is that if you don't know how to use the basic tools then this application will be hard to grasp from day one. Would be great if it could link up to an HR tool where if a colleague has left then their task is re-assigned to the new person with a back up to monitor.

Review Source: GetApp
 

Lauren from Santa Cruz Bicycles
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Good Project Management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good project management and collaboration with team members.

Pros

If you know how to use Microsoft Excel, you can easily learn this software. It is fairly similar but with more bells and whistles. You can set alerts and there is more collaborative tools.

Cons

There are a few things that you cannot do easily in the software that you can do with Excel such as numbering consecutively with a keyboard shortcut.

Review Source: Capterra
 

Abhishek from 91Mobiles
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Good for project Planning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Mobile apps in Androids and iOS
- Team collaboration and document sharing
- Reasonable pricing and multiple pricing plans

Cons

- Row limit for Smartsheet
- Not every feature rich
- No offline mode
- Tricky to learn
- Doesn't support all the good keyboard shortcuts

Review Source: GetApp
 


June 2018

June 2018

Affordable software that is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We bought smartsheet because we wanted an easy way to do some low-level data manipulation more complex than excel. This turned out to be a great way for us to create and manage data sets!

Cons

Can't think of any cons. This software was easy to learn even for the most nontechnical people in my department

Review Source: Capterra
 


June 2018

June 2018

Annoying, expensive, but functional and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's pretty bulletproof. Provided you are willing to pay, SmartSheet is one of the best and most reliable tools out there for compiling data. Plus, it looks quite professional - you can add your own branding

Cons

The price, the interface, the sometimes clunky and confusing menus, the confusion that can result from several users working on the same sheet

Review Source: Capterra
 

Spencer from Casago
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Smartsheet helps us make sure our projects run on time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

make sure tasks and jobs are done one time and super easy way to keep management in the loop to follow up on projects and check if work was done or not.

Pros

Smartsheet is so easy to set up and start using. Basically we use the product to make sure projects and task's we are working on get done in time. In a simple spreadsheet style format we are able to set up tasks, give due dates, and have email reminders sent out on the due date. We are able to mark tasks as completed so our management team can check the status of a task or job without having to interrupt our work day to find out if something was done or not. Super Simple tool, easy to use and super highly recommended to help you keep your team on task!

Cons

This product does exactly what we need it to do and I have nothing bad to say about it. I highly recommend you give it a try.

Review Source: Capterra
 


June 2018

June 2018

Time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

That a team can work together and integrate a process flow for pulling information from multiple sheets without having to visit each

Pros

I like that it is a more robust than google sheets but still easy to use. It has the same feel and yet is more

Cons

That it doesnt have as many sheet customizations as excel like being able to border cells which can sometimes make viewing data difficult

Review Source: Capterra
 

Gene from Architectural Products

June 2018

June 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A web-based program is beneficial to the user like me who has an on-the-go type of work. This helps me to access the program anytime as long there is a connection. And another colleague can also do the work simultaneously.

Pros

All-in-1 Software. The functionality of the software is superb. I can access anytime since its a web-based. This helps me compile all my work be in doing scheduling and tabulation works. It is hassle-free.

Cons

I think doing the formula. and need more additional functions like can compete with Microsoft Excel. But verdict its great. I am still working on it maybe soon they will update it.

Review Source: Capterra
 

Peter Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great for small teams

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Smartsheet includes a lot of features you would find in some very expensive project management tools. It provides a good combination of other tools like project, excel and even visio to a degree.

Cons

Pricing is quite inflexible and still over priced for what you get. This space generally is very over priced. Would be nice to see a smaller cut down version to allow for even more basic functions.

Review Source: GetApp
 


June 2018

June 2018

Fabulous tool, especially when using the Gannt View

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Projects can be completed in a timely manner and are well-organized

Pros

Ability to see tasks at micro and macro level, along with color-coding and Gannt calendar views enable me to keep things on track

Cons

Even though you can share spreadsheets with unlicensed viewers, those that are not familiar with smartsheet seem to be intimidated by it and I wind up using it to track projects for myself as I can't get others to adopt it.

Review Source: Capterra
 


June 2018

June 2018

Great for project managers to setup projects in.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Excellent setup for project management - simple to setup projects and follow them with users adding in parts of the project. Lots of customization for project planning

Cons

Poor notification, should be able to email users once items are complete to kick off the next steps of the project.

Review Source: Capterra
 


June 2018

June 2018

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeps my team from not getting stopped up in projects while waiting for information from other team members.

Pros

We use smart sheet to organize and store all of our passwords. This seems to work well for us our team is small but spread out this keep us moving!

Cons

Not with the software but for how we use it sometimes it can be hard to remember to go and update the smart sheet.

Review Source: Capterra
 


June 2018

June 2018

Very easy to use and great to keep track of departamental tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and great to keep track of departamental tasks. We have several departments in our company and its great to assign tasks, keep track of reports, and drop links when needed with notifications.

Cons

It could be slightly easier to create and build a report, but it is still manageable with the resources we have.

Review Source: Capterra
 

Michael from Smart Resources VA
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

This is always open on my desktop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use

Pros

Smartsheet is a device independent, cloud-based project management tool that allows me to work and collaborate faster and easier than I can with Microsoft Project. The project plans are easily shared with project team members inside and outside of my company with no additional license costs like you would have with Project. I can set permissions for users to be have read, write, or creator access to individual sheets, and I can ask for updates to assigned tasks through email. Best of all, I can export the sheets to Excel, or Project should the need arise.

Cons

The IOS apps do not allow for some of the formatting options that the desktop version has, and any changes to a line have to be done in a separate pop up window, rather than on the main screen. But those are small complaints as I don't do a lot of my sheet authoring on my phone or tablet.

Review Source: Capterra
 

Ricardo from TeletracNavman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great powerful tool, that's easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great powerful tool, that's easy to use. Much simpler to use than other project managemnt software. Great price, for now. Add and remove items, set priorities, delegate, etc. This tool has everything.

Cons

Still a few months into this, and have only worked on a couple projects with it. But, as of yet I haven't come across something I feel it is missing. No tools, i will it had, or the tools it currently has to do something different

Review Source: Capterra
 
 
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