Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.



763 Reviews of Smartsheet

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 763 reviews

December 2018

Guadalupe from S & L Inc

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Smartsheet is one of the best programs out there, sharing abilities and virtually from anywhere.

It is easy and fast, portable and with very large data storage capabilities!

Pros

Project Management, document management and time tracking are one of the highlights of this program.

Cons

The only con that I could find is the down time for maintenance which every one experiences at one point. Nothing negative about the program itself.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Great short-term solution for Project Management

Project Management

Pros

Flexibility, plugins available, and the ability to add attachments to Project Worksheets. This enables our team to be on "the same page" with due dates and assets to share among each other.

Cons

Lack of tutorials and webinars with real-life use cases. It would be nice to see more webinar activity from SmartSheets showing tips, tricks, features, or Project-based Webinars.

December 2018

Eduardo from GCC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Keep track of your project with PMI standards

In my company, we keep track of some projects using smartsheets and is great to keep track and update status even between partners from other companies. The dashboards and budget status help us to prepare executive presentations and you can print, present and download almost everything in the platform.

Pros

With smartsheets, we've been able to keep track of very complex and extended projects. You can split subprojects within and breakdown by WBS. Also the action tracker helps as a reminder and task control. the views and dashboards are state of the art and works seamlessly between devices.

Cons

It has a lot of functionality that sometimes is harder to understand and use.

December 2018

Rogger from SoftwareONE

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Helping to organize your company

Pros

This software helped our company to better control our processes and tasks.
Sharing and teamwork are the big differentials

Cons

In the beginning it can be difficult to get used to the interface and the mechanisms of the tool.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

So much more than a spreadsheet

Pros

Quick and easy to learn and get going with it. Just what you need, no cruft.

Cons

How is there no autosave? This product sure *looks* like a web product, but it doesn't autosave like one.

December 2018

Chance from Paylocity

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Simple Enough to Use

Pros

It is very straightforward and easy-to-use for basic project management and organization.

Cons

The look could be updated to be a bit more modern.

December 2018

Chris from Eco Interiors Ltd.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

December 2018

Fantastic online spreadsheet program

Pros

- We only need to purchase monthly subscriptions for a few key office users. The team members that only view/edit existing spreadsheets (e.g. site reviewers/junior staff) can use free accounts.
- Fully featured cloud based spreadsheets that can be accessed from any device.

Cons

- Some of the formulas tend to break when linking between online spreadsheets. We can fix the issue when it occurs, I just don't know why it does.

December 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

online spreadsheet system

Pros

* it has form and function in spreadsheets
* you can define workflows, approvals and alerts.

Cons

• though they are claiming that they have project management functionalities it is not foolproof needs lots of improvement.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Smartsheet is great for project tracking

I use Smartsheet daily to see what projects I am resourced to.

Pros

I like that Smartsheet allows multiple users to access the same Smartsheets at the same time. It’s like MS Project but affordable and more accessible in a web based platform.

Cons

The initial set-up takes time, but creating your own templates first is helpful.

December 2018

Candice from Cebu Pacific Air

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

I highly recommend Smartsheet

Fine smarsheets, communication became easier with this, makes us more effective on work.

Pros

Excellent Smartsheet! This is more than I expect its feature to deliver. A huge help for all of us to make our reports and everything all in one program, that we all can access, update and track. Communication and documentation is more easier, making us work effectively. This is a brilliant application.

Cons

Smartsheets works really fine, I cannot figured out any negative from it upon using it for years now. It helps us so what more can we ask for.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent tool for any team

Pros

Smartsheet makes it incredibly easy for multiple team members to work on and track progress for any project. It's also great to be able to load large files pertaining to the project into the sheet and avoid having to use outside file storage. This tool helps to avoid 100's of singular e-mails and keeps the entire project in one place.

Cons

I still haven't figured out how to copy and past a column from another sheet which would save time. This is an overall great product.

December 2018

Mazen from Saudi Naval Support Co.

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Projects control at a glance

Pros

allow full control of your project with is wide range of features which covers almost everything you think of.

Cons

nothing much to say, Almost no cons to record, could help a slight adjustment to pricing plans by providing more options

December 2018

Alexa from Fluid Advertising

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Useful Tool

Pros

Smartsheet is an intuitive tool that simplifies project management. It helps provide more accurate and measurable deadlines.

Cons

I don't have any dislikes when it comes to using Smartsheet.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Functionality

3 of 5

December 2018

Not great for project management

Pros

Ability to easily past in and out of any spreadsheets software. Sharing capabilities.

Cons

It’s difficult to use. Setting dependant tasks is difficult, and all the dates in normal spreadsheet cells is not great for visual people. if you’re trying to do proje+t management with it is not great. I think there are much better tools to use.

December 2018

Brenda from Steiner Leisure Limited

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Comparable to Excel

Pros

Easy to use, comparable to excel, easy for multiple users to comment and edit

Cons

Can seem a bit complicated at first. Would be great if it can integrate with other programs

December 2018

Justin from Lancaster Bible College

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Smartsheet

Pros

Smartsheet employs a familiar spreadsheet format with powerful additional options for organizing information and keeping records. My institution uses it to house important data and notes regarding our entire portfolio of online courses, and can use auto-notification features to trigger contract payments and mandatory revisions to our courses.

Cons

This would be a minor complaint given the features mentioned above, but the interface is somewhat clunky. However, the product serves its purpose well.

December 2018

Pooja from PlexusMD

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Better than any other sheets!

Pros

As, the name suggests it is Smartsheet. You will able to access data points and documents through this product. Also, importing and exporting from excel to excel is much easier. It is not like any other sheet product it offers more than just data entry. You can do project management and collaborate with team members and complete a task more efficiently.

Cons

Pricing wise it is a little expensive side. As we are team of 20 people, it is really hard for us to pay but we used it for couple of months and got a much cheaper rate as it was getting heavy on the budget.

December 2018

Julio from Barrus Digital, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Data geeks rejoice! Your spreadsheet tool is here!

Pros

I like the power of Smartsheet! There are so many ways for you to crunch numbers, quickly and easily! Most of call, can you say CONNECTORS!

Cons

More connectors would be so great, it's a work in progress and you can create your own. So it's limitless. Not really a con.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

Great way to track tasks and manage projects in an Excel-based fashion

Pros

It's easy-to-use and follows a similar pattern to using excel to create smart sheets.

Cons

It can take a little while to understand some of the more advanced functionality, but is well-worth the time!

December 2018

jenny from PIRTEK USA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Great for organization and project management

Pros

Easy to use and has the components that we needed for the team.

Cons

Would be ideal if they could have the program integrateable with other programs.