Smartsheet Software


 

Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.

 

Smartsheet - Product launch road map
 
  • Smartsheet - Product launch road map
    Product launch road map
  • Smartsheet - Dev task tracker
    Dev task tracker
  • Smartsheet - Product launch rollup
    Product launch rollup
  • Smartsheet - Calendar view
    Calendar view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

296 Reviews of Smartsheet

 

Start your review of Smartsheet

Click to start
https://www.softwareadvice.com/project-management/smartsheet-review/
Software Advice Reviews (123)
More Reviews (173)

Showing 1-20 of 123

Erich from QSI
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

A functional hybrid of project management software and excel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively.
I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts.
As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons

There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need.
Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Review Source
 
 

Jeff from Jeff Brown Lifescience
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great Project Management Solution

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use, collaborate, and follow up.
Internet-based, works on everybody's computer (Mac, PC)
Can handle large complex projects.
Tech features available that expand functionality beyond just planning.

Cons

Kind of expensive.

Review Source
 
 

Meg from Freedom Foundation
Specialty: Nonprofits
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Easy to share documents and info with project collaborators and email reminders help manage milestones and action items. Great program if you have the time to learn how to properly use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The potential is there, but for it to be fully useful you must have total buy-in from collaborators.

Pros

Interfaces with Salesforce for easy tracking and document linking. Web-based platform allows you to access data from smartphone, office, home, etc. Smartsheets be used to manage and collaborate a wide variety of projects and features email reminders and alerts to notify you of upcoming action dates. Features the ability to export data to Excel or pdf file.

Cons

It can be difficult to learn the tricks of entering the data correctly to properly track deliverables. There were times I could not figure out what was going wrong with my data entry and I consider myself to be fairly tech savvy. Also, our Finance Director in charge of the account left and customer service was poor in resolving the transfer of account ownership.

Review Source
 
 

Erin from QI
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Smartsheet works for us

Ease-of-use

Functionality

Product Quality

Customer Support

Tracking made easy!

Pros

We use Smartsheet as a collaborative way to track our post-offer, pre-hire checklists. It allows visibility into the process for managers as well as HR, and ensures that all the required steps are completed before an employee's first day. Reducing the amount of actual paperwork our team has, and also allowing for better retrospective views of the process has made our on-boarding run much smoother. There are a ton of off the shelf templates (gantt, Kanban, project, and more) to help you keep track of whatever you need to keep track of. In fact, there's probably a boat load of functionality that we are not taking advantage of....and that leads to one of the cons

Cons

As noted in the Pros, Smarsheet is a great program - but there's probably way more potnetial that we are not taking advantage of. And maybe abit of issue on our end is that no one has time to really be able to dive deep enough into the software to utilize it to the fullest. There are some videos and resources to help people understand some of the sheets, but they don't go deep enough for full functionality.

Review Source
 
 

Kristen from Patriot Construction
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Smartsheet - The Smart Option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros

This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons

The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Review Source
 
 

Fernando from Photography
Specialty: Graphic Design
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

it is very powerful and I can customize as I need.
the reports give me lots of useful information.
I can have a full view of the project in one glance

Cons

it is very complex, and not that easy to learn.
it takes time to learn and it is impossible to learn it all

Review Source
 
 

Jim from LifeCenters Communities
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

A Critical Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Sharing, flexibility, myriad of features. Our multiple projects are all tracked and managed through Smartsheet. It is invaluable to our efforts.

Cons

It takes some training but everything you need is available through videos and other online resources.

Review Source
 
 

Jerry from E. Vaughan Rivers, Inc.
Specialty: Management Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very Good Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Web based, easy access and easy share, especially with team members on the go and in various locations.
The price is good, good value.

Cons

Definitely need training for this software, online training could have better price, but once pass that. it's very smooth sail.

Review Source
 
 

Mary from Praekelt.org
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Clever software, but ultimately not as good for productivity as GSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ultimately, it's nice software but we stopped using it.

Pros

Automatically translates spreadsheets with dates on them to a Gantt chart view, calendar view, and card view, which allows spreadsheet-oriented organisations to track projects and collaborate on documents with a single app.

Cons

Outdated and cluttered interface. There are better, more intuitive project management software out there, and more responsive document collaboration software.

Review Source
 
 

Taylor from candid marketing + communications
Specialty: Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Customize It For Your Needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We began using Smartsheet as a project management system but then upgraded to a more feature-filled PMS. We still use Smartsheet to house passwords, schedules and some management sheets.

Pros

This product is secure and allows you to invite viewers at no additional cost. There are many tools within the software that you can customize to have the software "work for you".

Cons

If you are not a paid member, you lose a lot of the features. Building sheets is difficult if you don't have templates off which to base your sheets.

Review Source
 
 

Avhakholwi from BlackPRO11
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Good enough to use in every project

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like using it and I'm looking forward for its updates

Pros

Sharing your task with the rest of the team. It's functionality when your doing your job. It's a good peace of software to use everyday.

Cons

I want it to have more functionality which can give me more options to do my job. I want to be able to upload files which I can share with other people

Review Source
 
 

Sasha from Life's Abundance
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Tried it, but failed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We used Smartsheets and Asana at the same time for a similar purpose and everyone voted for Asana over it.

Pros

If you love the look and feel of spreadsheets this one is for your.
The task "dependables" and timelines are straightforward and are the somewhat redeeming feature of this product

Cons

It looks and feels like a spreadsheet
No convenient way to assign tasks and collaborate on each task with coworkers.
Too rigid and not very friendly.

Review Source
 
 

Aaron from Success Partners
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

A paid spreadsheet app in dire need of update

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I'd rather just use a free AirTable than Smartsheet

Pros

Lots of use cases and flexibility of displaying data in spreadsheet primarily for project management such as kanban and lean methodologies.
Keyboard shortcuts.
Training conferences setup around the country

Cons

Poor UX design.
Steep learning curve.
Have to click save as there is no real-time data sync.
Users can overwrite each other if editing at same time.

Review Source
 
 

Anna from GTS
Specialty: Professional services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Very intuitive interface, seamless collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It looks like a spreadsheet, and can function like a spreadsheet -- this means that even users who are completely unfamiliar with Smartsheet can start using it immediately. It's our go-to collaboration tool for sharing check lists, collaborating on specifications and scheduling training.

Cons

It's difficult to export data out of smartsheet. This makes it difficult to integrate some smartsheets into our ERP.
And, of course, it's a spreadsheet in its core, so the fact that the data is (1) not centralized and (2) not referenced or keyed is a huge limitation to using it as a full-featured data tool.

Review Source
 
 

William from Exosome Diagnostics Inc
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Versatile Collaborative Project Management Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software worked well for a smaller company with multiple sites with people from multiple sites contributing to shared projects. Support, both on-line and in-person is well done. The company also regularly updates the product features.

Pros

Has most-used features of MS Project
Easy to create, track and modify plans
Cloud-based
Easy collaboration
- planning,
- plan reporting and tracking,
- action assignment,
- reminders and follow-up
Supports creating and using dashboards
Very reasonable cost

Cons

Dashboard creation is less intuitive than the rest of the tools
They charge for in-depth training (via Smartsheet Academy). Ideally this would have been included in the license cost.

Review Source
 
 

Angie from E2RC, LLC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Project Planning and Tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I love the ease of use and that everyone can just go in and check their items off the list as being complete.

Cons

Would prefer a desktop version instead of online but it works for what we use it for. It functions rather well.

Review Source
 
 

Harsh from Fidelity Investment
Specialty: Financial Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

Smartsheet Review!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Interface is super easy to navigate.
Easy to create forms to capture data quickly.
Lots of tools options to select from

Cons

Can be slow when huge amount of data is used.
A bit expensive, they can reduce a price a little bit.
Full features are not available to end users.

Review Source
 
 

Jamie from Boston College
Specialty: Education
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Review from POV of a Marketer

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Smartsheet describes itself as having features for Marketing Teams. However, it does not take into account that, in general, Marketing Teams tend to think differently than more technical teams (e.g., IT). The application comes off as stiff and non-intuitive to those who live more on the right side of the brain. There are a tremendous number of PM applications in the market, many of which offer a workflow that is more in line with how Marketers think and work. However, if your team has a more technically-oriented mindset, Smartsheet certainly offers plenty of features that make the process of project management and collaboration more effective and efficient.

Pros

The application is feature rich and offers substantial opportunities for interdepartmental collaboration. It works well as an enterprise-level project management and collaboration tool.

Cons

The application may not be the best choice for Marketing teams as it does not match Marketers' mindset and workflow habits as accurately or easily as other, more 'Marketing-friendly' PM apps on the market.

Review Source
 
 

Jamie from Autoscribe
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Solid PM software designed for collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

* Same level of features as MS Project
* Easy collaboration with people and ability to share "view only" or "edit" abilities
* Simply to use
* Regular offers of customer support, webinars, etc.

Cons

* Moving rows can be a little "clunky," in that it's easy to do but sometimes doesn't seem to quite move the way it should
*May be user error, as I haven't delved in deeply, but it doesn't seem possible to assign more than one person to a task

Review Source
 
 

Raghav from Adaptrum
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great tool to monitor team progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its overall a great tool

Pros

I manage email marketing, but other departments (development, outreach, audience education, School) all use email as well. I love keeping track of who's sending emails & when; this way, it's way easier to understand our unsubscribe rates.
I also like that I can make comments on a line item and email it to a coworker so that they can follow what I am referring to. I also use the "reminder" function on line items and appreciate the emails reminder it sends at the time I specify.

Cons

It would have been great of someone makes a change on a sheet that someone else is viewing, that this change could be seen live - as in one viewer could see another user typing and changing a particular cell.
I wish we could move documents from one row to another.

Review Source
 
 
 
Write a Review
Showing 1-20 of 173


January 2018

January 2018

Gantt Charts are wonderful, but it's heavily regulated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy this software and it's nice to have a consistent view of progress. The tools are simple enough to use and you can attach files to reference later as well as communicate with your team throughout the sheet.

Cons

Each user must pay for their own subscription which can be a hastle. If you want an intern to create a Gantt chart for a project, then the sheet will lock after the trial ends meaning that the sheet must be recreated. It can't even be edited by a paid user after the intern's trial ends. That has been slightly frustrating. It also does not have (at least from what I've found) a good way to print a report that gives a brief summary on progress.

Review Source: Capterra
 

Vikram from EXCALIBUR-The Magic Teachers -A Division of Sri Groups

January 2018

January 2018

The little things matter.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this tool mostly as a spreadsheet.
With this software ,I have been able to drop instruction line for my spreadsheet and mail to a team-member for them to followup on.
I basically use smart sheet to manage little tasks in our projects,and it works just fine.Don't they say the little things are what matters?

Cons

This software loads very slowly and that can be disheartening especially when I need to get work done quick.
Also,there have been times when I wasn't able to use this tool , because it was undergoing Downtime maintenance.

Review Source: Capterra
 


January 2018

January 2018

Use it daily. Good collaboration and general usability.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Pros

I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons

I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Review Source: Capterra
 

Constance from Be Unique Grooming Lounge
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Made Life Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Project management for my team became tough and trying to get everyone on the same page was a lot of work.

Cons

Smart sheets made working with coworker easy and manageable. This software is one of a kind. I will continue to use this

Review Source: Capterra
 

Chris from All My Sons Moving and Storage

January 2018

January 2018

We've been using it for years and it hasn't changed for the good or bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shared work books that multiple users can use at a single time. Centralized location for important information that many users may need to use at multiple locations.

Pros

It does exactly what it's meant to, it's an online spreadsheet that is easily shared between users. Easy to teach how to use

Cons

The software is very much the same as when we first started using it. There hasn't been much in the way of updated the interface or functionality. Also easy for a user to delete information that effects multiple users

Review Source: Capterra
 


January 2018

January 2018

Does a few things very well indeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons

While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Review Source: Capterra
 

Robin from Zimmer Biomet

December 2017

December 2017

Smartsheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons

It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Review Source: Capterra
 

Keshia from Health Center Association of Nebraska

December 2017

December 2017

So far, so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of using this software. My organization has begun implementing this to help with streamlining our processes. I also like that you can include outside vendors/people into your projects.

Cons

There are SO many added benefits that a user would not know unless you received a personal walk-through of the software.

Review Source: Capterra
 


December 2017

December 2017

Simple - but I didn't use many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to manage our projects in one place where everyone on the team had access to.

Pros

What I liked most about this software was that our entire team was able to share the document at the same time and receive live updates. There were many features to add notes, attach files, send updates to the team, ask a team member for an update, set a reminder, etc.

Cons

What I liked least was I pretty much only used this software as a spreadsheet in the way that I would use Google Sheets (which is free). I didn't dive too deeply into the offered features, and found it easier to communicate via email with my coworkers than through Smartsheet. However, that may be my personal opinion and I'm sure it works well for others.

Review Source: Capterra
 

Daniel from Mojo Media Labs
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Fantastic Potential, But Steep Learning Curve Required

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tons of opportunities to customize to fit your needs, whether it's project management, accounting or virtually anything that traditionally uses Excel; multiple view options (card, Gantt and traditional); easy linking between sheets.

Cons

Very complicated for people who aren't used to dealing with Excel; notification system isn't ideal; no perfect template for agile/scrum project management systems (for agencies, anyway).

Review Source: GetApp
 

Anibal from Primalogik Software Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Good feature set, although missing real-time multi-user editing - a must these days!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Smartsheet has an extensive and quite impressive feature set for the tool that it is. From comments, requests for updates, automated workflows, and a lot of equations and project planning. Not bad at all when you actually see that it's fully web based without any additional need for software to be installed on the client side. Formatting and functions with numbers work extremely well.

Cons

The biggest issue I find is the lack of real-time multi-user editing. I'm used to using Google Sheets where you can have more than one user actually updating the same sheet at exactly the same time. In Smartsheet you can have more than one user edit the same sheet but you have to save the sheet to commit your changes, and the other person(s) need to refresh the view to get the changes. This gets quite old and cumbersome when you're doing a lot of edits at the same time. Our team is collaborating on a project plan that's stored in Smartsheet and we have usually two or three people actively updating the sheet. Having to save and reload is not just what you'd expect these days from an online collaborative tool.

Review Source: GetApp
 

Karinne from Able Closets Inc.

December 2017

December 2017

I use my smartsheet allows me to put in all of my clients information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get to keep all of the clients in one place

Pros

I like that I can add notes to all of my clients information to keep log of where I am at with the client

Cons

I do not like that I have to scroll all the way down the sheet to get the most current job. I wish it would be arranged from the top of the sheet

Review Source: Capterra
 

Josh from Rover.com

December 2017

December 2017

Good tool for collaborating between multiple teams and locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Collaboration.

Pros

-Multiple users can work at the same time
-Makes collaborating between teams easy
-Clean display

Cons

-The sheet doesn't autosave
-The sheet doesn't display changes made by other users real time
-Not always easy to re-size columns, rows, etc

Review Source: Capterra
 

R. Dirk from Northwest Cosmetic Labs
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Very basic and simple-to-use spreadsheet program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is great to tracking projects and keeping management aware. The ability to share information with cloud-based programs is Smartsheet's biggest asset.

Pros

Smartsheet is so simple to get started with. There are some pretty great features that make spreadsheet creating really simple. Keeping track of projects is one quick application that Smartsheet excels at, no pun intended. It also has the ability to create Gantt charts, which is really helpful

Cons

If you are looking for performing semi-complex computation, Smartsheet is not for you. It is not geared toward major mathematical analysis, but can still do a lot of basic computations.

Review Source: Capterra
 

Gina Wege from Albany Area Schools

December 2017

December 2017

This software give you a very simple and organized way to get everything done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked how the software provided a template for you so you didn't have to organize all of the information and do all of the commands.

Pros

The software will give you a starting template to use until you are ready to customize your own. It keeps everything very organized and is pretty easy to use.

Cons

This software is something you could very easily use a simple spreadsheet software for. The only difference between the two is a template you get and it puts the information you put in into a calendar.

Review Source: Capterra
 

Mona from LOC Associates

December 2017

December 2017

Great for collaboration!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and collaboration

Pros

I really like how the system has templates you can start off with. Smartsheet also has a very comprehensive how to section that allows you to basically ask what you need and you will be given a post on how to do it.

Cons

I guess my one complaint would be that the interface could use more color.

Review Source: Capterra
 

Keith from New Vitality
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

My company has been using Smartsheet for years and helps us stay organized.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy collaboration and content management.

Pros

Smartsheet is easy to use and share among colleagues. Creating or copying a sheet over is simple, and the ability to upload/export sheets to excel is fantastic.

Cons

Sometimes it can be a bit slow when trying to load sheets up. Also figuring out the gantt chart feature can be a bit challenging.

Review Source: Capterra
 

Kristy from Corvo Consulting Group

December 2017

December 2017

Fantastic product that does so much so easily!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the alerts, subscribe to calendar, conditional formatting, ease of access across devices, ability to upload attachments, ability to make comments on each row, ability to publish to the web, ability to make a web form, everything!!

Cons

Would be nice if you could freeze rows at the top so that they do not get sorted. Wish subscribe to calendar worked for Outlook on Mac.

Review Source: Capterra
 


November 2017

November 2017

We've been using Smartsheet to drive our Project Management for the last year with great success!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visibility from our whole team of what we were doing each day, long term projects, and compose a calendar of when items needed to be finished.

Pros

I like the collaboration of sheets across team members, the ability to make reports that draw information from multiple users, and using forms to fill sheets from external users.

Cons

Sheets can be duplicated and then individuals begin filling out their own sheets. However, if a column needs to be added or properties of a column need to be change, that has to be done one sheet at a time.

Review Source: Capterra
 

Celexsy from Aramark Higher Education

November 2017

November 2017

SmartSheet has helped field and remote workers collaborate on important information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Timely information from our field support staff.

Pros

All information is updated in realtime. We can tell who is in the sheet and what has been updated. It is a very collaborative workspace for keeping track of information that is vital and deadline-sensitive.

Cons

I wish I could hide columns and cells. That said, it has a fabulous filtering capability so that my view type can be saved and used over and over again.

Review Source: Capterra
 
 
Write a Review