Workzone

Zoho Desk

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Ratings & Reviews

Overall Rating

4.63 / 5 (106)

4.50 / 5 (1,598)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 14, 2020

February 16, 2020

Pros/Cons

  • Pros

  • I love that I can collaborate with team mates on this platform. I can also see the progress of tasks in a team effort environment.

  • Well, it is a mix of a number of tools. Sometimes having more features are good but it can make the application complex for the users.

  • Cons

  • Some schedules are more difficult to decipher when tasks are overlapping with many dependencies. The schedule creator understands the logic, but not all users can easily follow the schedule.

  • Being a user (rather than administrator), I don’t do a lot of back end stuff. For my needs, I have no complaints.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

53 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots