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Overall customer rating: Customer rating:

 (533)

 (844)

Recommended by: Recommended by:

77% of users

48% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Wrike is a great tool to stay organized. It helps keep you on task and allows you to effectively work with other people in the office.”

- Brooke Colburn, news media professional

“The ability to deploy on-site (when security needs require it) or host in the cloud and get the same feature set makes this solution appealing to a wide audience. The application is mature and feature-rich, encompassing all aspects of defect tracking. [It] integrates with many other solutions.”

- Rusty Wilson, Zenoss Inc.

Most negative review: Most negative review:

“It’s too complicated. It’s showing me too much at one time. There are too many options, and all of the features I need are not available.”

- Katie Graf, SmartBox

“It’s expensive—not terribly expensive, but it’s not a budget software. Because of this, it’s mostly a professional-grade tool used by businesses, so you’ll never get the ‘open source’ environment building and adding on to their platform.”

- Mitch Moody, Anyone Home Inc.

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Annual subscription fee for each user login.

Cloud-based deployment: Monthly or annual subscription fee paid per license.

Perpetual license fee paid up front for each license.

Contract term: Contract term:

Subscription renewed annually.

On-premise deployment: None (perpetual license).

Upfront costs: Upfront costs:

Deployment consultation available for additional fee.

Additional fees for professional implementation and training services.

Recurring costs: Recurring costs:

Premium support available for additional fee.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (533)

 (844)

Most positive review: Most positive review:

“I have found the site to be very intuitive and easy to use. I was able to log in the first time and begin organizing my tasks and interacting with the rest of my team. We now use the tool extensively to organize our projects.”

- Shannon Oswald, Team Jenn Corp

“JIRA has an intuitive interface, a quick ramp-up and allows us to track projects in a really simplified way across multiple departments.”

- Gia Abata, FLOR

Most negative review: Most negative review:

“I don’t feel like the interface is as intuitive as it could be. It is sometimes difficult to find what I’m looking for.”

- Erin Ewasyshyn, ROI Revolution

“The user interface can be cluttered and hard to scan. Content is not broken up well enough. All the elements for use are there, but the flow of the site isn’t fluid.”

- Jelyn Frye, Tonic Design Co.

Support:

Overall customer rating: Customer rating:

 (533)

 (844)

Most positive review: Most positive review:

“Wrike’s customer support is outstanding. Whenever we have issues along the way, a request for support always results in a very fast response and a satisfying end result!”

- Linda Difino, All About Learning Press

“Support is great! I have had no issues hearing back from them, and I like the ways that I can get in contact with them.”

- Bryan Justus, FLOR

Most negative review: Most negative review:

“They do [a] good [job]. But it did take a day or two to hear back one time.”

- Scott Hoopes, Voxxy Networks

“I was okay with the service, but they didn’t go above and beyond to help me solve my [issues].”

- Thomas Barlow, Tonic Design Co.

Phone support: Phone support:

24/7, toll-free support included for all subscriptions.

None, for standard cloud and on-premise licenses.

Online case submission: Online case submission:

Email support included for all subscriptions.

Online case submission with one- to four-hour response time included in subscription fee.

Online support options: Online support options:

Live chat included with Professional, Enterprise and Premium packages. For Enterprise customers, same-day responses guaranteed.

Help website and knowledge base, including forums, included with subscription fee.

Training: Training:

“Getting Started” online catalogue, knowledge base, video tutorials and training webinars included in subscription fee.

User guides, knowledge base and community forums included with subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.