Overall customer rating: Customer rating:
Recommended by: Recommended by:
77% of users
48% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
Cloud-based deployment: Annual subscription fee for each user login.
Cloud-based deployment: Monthly or annual subscription fee paid per license.
Perpetual license fee paid up front for each license.
Contract term: Contract term:
Subscription renewed annually.
On-premise deployment: None (perpetual license).
Upfront costs: Upfront costs:
Deployment consultation available for additional fee.
Additional fees for professional implementation and training services.
Recurring costs: Recurring costs:
Premium support available for additional fee.
None, beyond subscription fees.
Issue management: Issue management:
Phone support: Phone support:
24/7, toll-free support included for all subscriptions.
None, for standard cloud and on-premise licenses.
Online case submission: Online case submission:
Email support included for all subscriptions.
Online case submission with one- to four-hour response time included in subscription fee.
Online support options: Online support options:
Live chat included with Professional, Enterprise and Premium packages. For Enterprise customers, same-day responses guaranteed.
Help website and knowledge base, including forums, included with subscription fee.
“Getting Started” online catalogue, knowledge base, video tutorials and training webinars included in subscription fee.
User guides, knowledge base and community forums included with subscription fee.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.