YouTrack is an issue tracker and project management solution that allows software development and testing teams to collaborate, track and resolve bugs and manage project workflows.

YouTrack’s Issue Reporting feature enables managers and team leaders to provide feedback and input to team members by adding attributes, tagging, attaching screenshots, highlighting codes and grouping similar issues. The platform also allows developers to report bugs and issues via emails.

YouTrack’s Smart Search feature enables developers and testers to filter, sort and save previous search queries. It also allows users to search queries with the help of full-text search and on the basis of attribute or tags assigned.

YouTrack’s Time Management feature helps managers and team leaders track time, create burndown charts and summarize human resources assigned to each issue or project.



15 Reviews of YouTrack

Overall rating

4.5 / 5 stars

Showing 1 - 15 of 15 reviews

November 2018

Craig from myNEXUS

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

YouTrack Review

overall good, good toll for defect/enhancement tracking

Pros

*mostly intuitive
*multiple projects
*ticket linking

Cons

*user profile set up not intuitive
*Field set up not consistent

November 2018

Steve from ExecVision

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

De facto standard for ticketing system

Pros

It's very intuitive and makes keeping track of engineering tasks incredibly simple no. The search is fantastic also.

Cons

The search can be made very accurate when you understand some shortcuts to type into the search area. There was a learning curve with this.

October 2018

Ignacio from MEGAWATTS GROUP CORP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Complete control over your team work.

Is very awesome. It reduce the time needed to organize the team.

Pros

Youtrack isn't the easier tool to use, I must recognize it, but we need to understand that, with all of it's features that is a necessary circumstance. Youtrack can help you a LOT when you are working with groups of people, you will know what are doing, when and who, you can measure the productivity of your team, create goals and many other things. Forget to think that it is only for programming or teams of programmers, you can use Youtrack in every scenario out there.

Cons

Lack of some integrations, I think YouTrack is as good as Jira but need some extra integrations with others useful tools.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Developer-centric tool for user stories and agile boards

Pros

YouTrack is very detailed to manage user stories/cards on boards and customizable for our business needs. There is also a free version to continue using YouTrack till our team grows. Before YouTrack, we were using project management solutions which did not fully meet our needs as we transitioned to lean and agile/scrum.

Cons

Our team uses Slack and integration with Slack would be great. Also, the learning curve for YouTrack is a bit high so we would have appreciated guide walkthroughs.

September 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

September 2018

Good system for tracking progress

Pros

Easy to add step by step progress
Easy to manage my team

Cons

UI isn't pretty, lends itself to be confusing because of the UI

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops. The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed. Everybody at our company loves this product.

Pros

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going.
The interface is intuitive and helps keep sprints clean and organized.
Performance is good as long as the setup has been done properly, else you will experience lags.
Best for small teams which don't want to deal with the complexities of using JIRA.
Pricing is based on storage so that is really very helpful.
you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons

Not cons per say but
1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag.
2. The url is rather long: mycompanyname.myjetbrains.youtrack.com
3. Comment boxes under tickets look rather medieval.

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Possible up and coming competitor in Issue Tracking software.

I'd offer that you give this software a try, but JIRA may ultimately be the winner if you're looking for Issue Tracking software.

Pros

YouTrack looks like it has a bag full of punches for other software in the space like JIRA. The UI is 10x faster than JIRA, although it still isn't the prettiest. The price is cheaper than JIRA and they offer more customizable reports.

Cons

After initial setup, it was kind of hard to set up users and create issues off the bat. Their UI was a little confusing.

March 2018

Malachi from Huron High School

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great Tracker

Pros

The clever search is very useful and it is great for keeping track of projects. One thing that is also very useful is the shortcuts which makes everything easier to use.

Cons

I like all the software by JetBrains and don't have any issue with this one, It is another great software developed by them.

March 2018

Tim from McGee Corporation

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

YouTrack is a very powerful but easy to use issue tracking system.

Pros

The best part of YouTrack is how easy it is to get started. You can opt to run the software on your wn server or subscribe for a cloud-hosted instance.

YouTrack is extremely powerful without being hard to use and it is very easy to integrate into your apps. Date-based swimlanes are a really useful feature.

Cons

Overall I do not have any gripes but, for some, the options available can be a bit overwhelming. Fortunately this complexity is shielded from software end users and just has to be managed by the technical support and development staff.

December 2017

Jeff from Rezstream

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Super easy way to log issues with software and track progress!

Makes it easy to get issues filed for our software right when I hear about them.

Pros

I like that I can quickly create an issue for our software and search for other issues related to mine.

Cons

The layout is a little "clunky" so takes a little bit of time to get the "hang of it" in terms of what you need to do to submit the issue.

October 2017

Somnath from Coders Club, Jalpaiguri Government Engineering College

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Excellent tool for modern agile software development

Pros

Excellent integration with Git. Customisable according to our needs and easy issue assignment or reassignment.

Cons

The UI can be a bit better so as to help with the steep learning curve. Slightly costly software for small startups.

February 2017

Robbie from ITC Compliance

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

February 2017

Great task manager for agile development

We've been using this for a little over a year for all issue and task tracking. It has a basic interface which admittedly could probably do with a little cleaning up but it works great. It provides all the features you need such as comments, time tracking (with different types), git integration and email updates.

Pros

git integration, comments system, time tracking, easy re/assignment.

Cons

slightly dated site styling

January 2017

Joshua from Klipfolio

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Perfect for teams of any size

We use it at work and it's great. It's quick, got a lot of keyboard shortcuts, and extremely customizable. We've used it when we had just a few developers and continued to use it effectively as more individuals were added to the team.

Pros

Easy to use, highly customizable, quick to set up, free to try

November 2014

Enrique from NA

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

Awesome product, ahead of the competition

sWe tried a lot of issue/project tracking product (Jira + Greenhopper, Pivotal Tracker, LeanKit, among others). YouTrack was firts in all out categories, like: easy to use and administrate, flexible, powerful and reporting system and value (features/cost). We have been using YT 6 months already and no complaints here.

November 2014

Dan from Straight Bit Interactive LLC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

I'm Addicted

I love YouTrack! I can't live without the Agile Board. The new reports are very helpful. I rely on YouTrack everyday. I have recommended it to many other people.