

YouTrack Software
FrontRunners
About YouTrack
YouTrack Pricing
YouTrack is free for teams of 10 users with a choice between InCloud or Standalone versions. InCloud provides a paid subscription starting from $4.40 per user/ month, with discount growing with number of users. Standalone license starting from $600 per 15 users, perpetual license include 1 year of upgrade subscription and support.
Starting price:
$4.40 per month
Free trial:
Available
Free version:
Available
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YouTrack User Reviews
OVERALL RATING
Showing 1 - 5 of 48 reviews

Dayne
Verified reviewer
Company size: 201-500 employees
Industry: Logistics and Supply Chain
Time used: More than 2 years
Review Source: Capterra
April 2019
YouTrack helps keep projects on track
The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.
Pros
The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it. That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.
Cons
I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

Maicol
Verified reviewer
Company size: 1 employee
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
July 2021
A great bug tracker
Pros
Can be integrated with VCS repos (such as Github or Gitlab) A lot of custom fields and options to customize issue tracking experience Great customer support from Jetbrains
Cons
UI a bit minimalistic (it can be a pro for users who like a minimalistic look, but personally I don't like minimal UIs. I prefer more detailed ones)
Reasons for switching to YouTrack
Bugify were not updated anymore, its developer abandoned it. It started to be old and I needed to replace it to use new security features and SSO login
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
August 2018
Holds great promise , allows you to stay on top of things, but leaves a few things wanting
Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops. The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed. Everybody at our company loves this product.
Pros
compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going. The interface is intuitive and helps keep sprints clean and organized. Performance is good as long as the setup has been done properly, else you will experience lags. Best for small teams which don't want to deal with the complexities of using JIRA. Pricing is based on storage so that is really very helpful. you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.
Cons
Not cons per say but 1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag. 2. The url is rather long: mycompanyname.myjetbrains.youtrack.com 3. Comment boxes under tickets look rather medieval.

Silvio
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
August 2019
Probably the best tool for task tracking
Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs
Pros
I like the possibility to customize heavily this product. I've been working also on its workflow functionality which I've found very useful and complete. Also the docs are great and exhaustive which is a huge pro often overlooked.
Cons
I really wanted to add custom styling to our kanban board in order to change the colour of the cards from green to red based on their due date but I had no way to do it with the youtrack provided functions so I had to inject a custom script. Would be nice to have this feature!
Reasons for switching to YouTrack
Trello was too simple
Binigya
Company size: 11-50 employees
Industry: Computer Games
Time used: Less than 12 months
Review Source: Capterra
October 2020
YouTrack - Track Everything
My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really fond of it, and it is really helpful in tracking and managing projects, even if you are coordinating with an external team.
Pros
YouTrack is in my opinion, THE best project management and tracking tool there is. While it doesn't have a bucketload of features, or does not come on the cheap side, it does what is does extremely well. I love its UI and UX, it really makes using YouTrack a pleasure. I love its take on making tasks and managing them via boards. It is so easy to create a task, assign it's priority and notify the people concerned. I also especially love its Git integration, which makes working it with a second nature when you are coding and you want to make a commit. If you are serious about getting a project management tool, please try this once. You will love it!
Cons
I really dislike that there is not an integrated communication platform like Basecamp in YouTrack. But it has a Slack integration, which is handy and useful. I also don't like that you don't have much theme choices, as for a tool that I will be using everyday, I would like a bit more of layouts, customizations and themes. And also, sometimes uploading files can be a buggy experience. Videos may take a long time to play, some files are indicated as uploaded but you can't view them immediately. These occur very rarely, but are a nuisance for sure.