About YouTrack


YouTrack is an issue tracker and project management solution that allows software development and testing teams to collaborate, track and resolve bugs and manage project workflows.

YouTrack’s Issue Reporting feature enables managers and team leaders to provide feedback and input to team members by adding attributes, tagging, attaching screenshots, highlighting codes and grouping similar issues. The platform also allows developers to report bugs and issues via emails.

YouTrack’s Smart Search feature enables developers and testers to filter, sort and save previous search queries. It also allows users to search queries with the help of full-text search and on the basis of attribute or tags assigned.

YouTrack’s Time Management feature helps managers and team leaders track time, create burndown charts and summarize human resources assigned to each issue or project.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

24 Reviews of YouTrack

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(7)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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April 2019

Dayne from Buckland

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

YouTrack helps keep projects on track

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros

The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it.

That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

March 2019

Juan Carlos from Aeria Games Canada

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

Best solution for project management

Pros

-Easy to use
-Web based
-Free for less than 5 people
-Not really expensive on the next point (15 users)
-Able to add cards to backlog
-Custom status pointers
-Sprints are super easy to create and automatically brings the unresolved issues back
-Customization of user profile
-Easy drag and drop cards on different status columns
-Can add images/files/media in cards and can add comments to the same
-Simply perfect for scrum

Cons

-Design wise is not really appealing
-Can get buggy when multiple people try moving the same card around
-Needs to be refreshed from time to time to see changes.

January 2019

Ashi from TriPlay

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2019

Simple and useful but not without some annoying glitches

Pros

It's a web based product, which means that teams in different regions can use it very easily without the use of any VPN connection to a central location.
Its Dashboard widgets and agile boards are super useful and easy to use.
Many of the fields are super configurable to allow for a very personalized integration.

Cons

Still has some bugs, glitches and UX issues that can be rather annoying at times.
Has less integration possibilities with other products than bigger and more known products like Jira.

January 2019

Max from Geenio

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Bugtracker from programmers for programmers

Easy to use for administrators, programmers, project managers and issue reporters. Definitely recommend for small and medium-sized teams.

Pros

- rich support for SQL-like filters and hotkey \ CLI-like interactions
- flexible and customizable
- easy to use

Cons

- some usage scenarios are not very carefully through through, e.g. when one attaches an image it's hard to copy and insert a markdown link (better if each attachment had something like "+" insert into text button)

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2018

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops. The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed. Everybody at our company loves this product.

Pros

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going.
The interface is intuitive and helps keep sprints clean and organized.
Performance is good as long as the setup has been done properly, else you will experience lags.
Best for small teams which don't want to deal with the complexities of using JIRA.
Pricing is based on storage so that is really very helpful.
you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons

Not cons per say but
1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag.
2. The url is rather long: mycompanyname.myjetbrains.youtrack.com
3. Comment boxes under tickets look rather medieval.

October 2018

Ignacio from MEGAWATTS GROUP CORP

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Complete control over your team work.

Is very awesome. It reduce the time needed to organize the team.

Pros

Youtrack isn't the easier tool to use, I must recognize it, but we need to understand that, with all of it's features that is a necessary circumstance. Youtrack can help you a LOT when you are working with groups of people, you will know what are doing, when and who, you can measure the productivity of your team, create goals and many other things. Forget to think that it is only for programming or teams of programmers, you can use Youtrack in every scenario out there.

Cons

Lack of some integrations, I think YouTrack is as good as Jira but need some extra integrations with others useful tools.

March 2018

Tim from McGee Corporation

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2018

YouTrack is a very powerful but easy to use issue tracking system.

Pros

The best part of YouTrack is how easy it is to get started. You can opt to run the software on your wn server or subscribe for a cloud-hosted instance.

YouTrack is extremely powerful without being hard to use and it is very easy to integrate into your apps. Date-based swimlanes are a really useful feature.

Cons

Overall I do not have any gripes but, for some, the options available can be a bit overwhelming. Fortunately this complexity is shielded from software end users and just has to be managed by the technical support and development staff.

November 2018

Craig from myNEXUS

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

YouTrack Review

overall good, good toll for defect/enhancement tracking

Pros

*mostly intuitive
*multiple projects
*ticket linking

Cons

*user profile set up not intuitive
*Field set up not consistent

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2019

Steep learning curve but well worth it

Pros

Projects are almost infinitely malleable and customizable

Cons

The solutions are not always right in front of you - a softer UX would help

February 2017

Robbie from ITC Compliance

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

February 2017

Great task manager for agile development

We've been using this for a little over a year for all issue and task tracking. It has a basic interface which admittedly could probably do with a little cleaning up but it works great. It provides all the features you need such as comments, time tracking (with different types), git integration and email updates.

Pros

git integration, comments system, time tracking, easy re/assignment.

Cons

slightly dated site styling

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

A great agile tool but lack of usabilities

so far we are use this for our agile tool and kanban.

Pros

We use this for our daily tracking task. And i love the concept of this product.

Cons

I think the value of the price and lack of usabilities this web app can be improved more.

March 2019

Walid from Regiondo

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Best tracking system

Youtrack is Software That Make your Work easier.

Pros

Ideas Board , Developement Board , agile proces

Cons

Changing from project to others you need to rework the template

December 2017

Jeff from Rezstream

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use