365villas software


71 reviews(5.0/5)
71 reviews(5.0/5)

365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments.

365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time.

Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also helps users build websites for their property rental business. Additional features include automated emails and messages, staff management tools, a payment manager and business reporting.

Users are billed monthly based on number of properties. Support is offered via phone and email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

71 Reviews of 365villas

Showing 1 - 20 of 71

Start your review of 365villas

Click to start
  • Zanneta from RIGAAPARTMENT

    Number of employees: 11-50 employees

    August 2018

    Try it and you will never regret

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field. When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you! It was not love from from sign, I had to give it a time and write dozen of emails to support team, expecting anwers in seconds. Guys from support were strong enough to handle my preassure and now I could definitely say that I will not change this PMS to any other. If you relax, give it a time and remember that vacation rentals software are young in comparison to hotel than 365villas is definitely the best to try. Latest update is simply brilliant!

    Pros

    New software update is just fabulous! Price is very competitive

    Cons

    Previously in 2017 support was not great, good that ts has improved significantly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Romi from Dreamalgarve

    Number of employees: 11-50 employees

    June 2018

    Helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Amount of pieces of information regarding the properties. The accessibility to clients, as in owners and guests. Easy to find a reservation.

    Cons

    The calendar display. Is very difficult to follow vertically and horizontal a certain date for a certain property. Best would be to function as an excel...to be able to frees tops and / or sides.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christina from Ionian Amazing

    May 2018

    Very bad customer service!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use for small scale property managers, but quite expensive if you have up to 4 properties.

    Cons

    Very impolite customer service staff. It happened to me twice before deciding to stop using their services.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 365villas.com, 365villas

    June 2018

    Ms Malfa originally wrote that she used our platform for 6-12 months. For some unexplained reason, Capterra changed this to less than six months. In fact, Ms Malfa was a free trial user. She began her trial on April 10. Her card failed on May 10 and she asked for a free extension, which our support team granted against policy when they should not have done. During Ms Malfa's short time with us our service team made 4 courtesy outreach attempts. She contacted support twice, received her 1st response in 3.5 business hrs and her 2nd in 4 minutes. Correspondence on file appears professional. Ms Malfa scheduled 2 trainings, but was a no-show to one and 20 mins. late for the other. Her angst appears related to our trainer being unable to extend his time on-demand and her insistence on a discount on our service, which was declined. Our team member recommended a cheaper provider. We are disappointed by this review and by Capterra¿s failure to investigate it properly.

  • Tracy from Beach Bunks Vacation Rentals

    February 2018

    Excellent customer support, love the software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use. They helped me set up my website and walked me through everything during our training sessions. He was always available to help. They responded to all of my emails very promptly and answered all of my questions no matter how minor they were.
    365Villas is a great solution for my property management business. Having everything available in one platform is awesome. I searched for a long time to find a software that met all of my needs and was also affordable and I found it in 365Villas.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Greg from LetsGo2DR.com

    January 2018

    Awesome customer service. These people are very fast and efficient to resolve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Best practices
    Constant Improvement
    Easy
    Handles different users ie owners management guests sub contractsors

    Cons

    Mobile is slow and pc based version.

    Looking forward to the upcoming mobile versions and faster page refresh

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Andrea from Aparthotel Mozambique Lda

    December 2017

    A product easy to use and complete, an important support for the growth of our company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has greatly reduced our management work with the syncing tools across multi properties and has improved the quality of the service we offer especially with the availability calendar easily embedded in our webpage

    Pros

    365villas has fully responded to our needs of management of several properties with different characteristics and in different locations. It is flexible and simple to use, combined with its ability to synchronise each property with the most important channels in the market, either individually with the iCal technology or in bulk, using an accessory service that can be integrated at an additional reasonable cost. The quality of Customer Support is excellent, with an available and competent staff. A special thanks goes to Giorgio, who has followed us from the beginning and who has also welcomed our requests for the development of some specific software features, subsequently implemented promptly by his colleagues. In addition to an excellent product, 365villas staff has the capacity and dynamism needed to respond promptly to the continuous and increasing demands of the sector. Which leaves us satisfied and confident, also considering the possibility for future development of our company. I have no doubt to recommend the product.

    Cons

    We believe that the optional channel manager service offered by a 365villas partner, which allows linking the properties with the desired channels in bulk could offer more flexible payment terms. At least for us, in Mozambique where a payment of one year in advance is requested; which was, however, under our request, kindly converted into two half-yearly payments and strangely enough no credit cards are accepted by the service provider, so that an expensive EFT shall be done instead.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Hernan from Douglas Elliman Real Estate

    November 2017

    Higher return on your investment than Avg!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent customer support; Giorgio our account manager has done a great job and very patience in growing our operation as we become more familiarized with the system.Software if pretty straightforward and user-friendly. New restayling looks great. Much better experience than our previous KIGO subscription!

    Cons

    A bit slow to run. Based in Europe so for USA clients customer support hours could be a bit complicated, but team has always responded within 24hs. Lastly, a bit disappointed with Rentals United, the channel manager recommended by 365 Villas. They should consider changing it or implementing in-house!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jens Kristian from The Atlantic Swan

    Number of employees: 2-10 employees

    October 2017

    Great program and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helped me to avoid double bookings and to keep track of my communication with my guests

    Pros

    Modern setup with all the figures you need for efficient handling of your property. Easy to link to other booking sites.

    Cons

    I was struggling with setting up a different currency, however I am sure if I had given 365Villas sufficient time they would have sorted the problem for mr

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: 365villas.com, 365villas

    October 2017

    Dear Jens, Very many thanks for this thoughtful review. Our records indicate that it has been some since we have corresponded directly about updates on our platform. We have come a long way the last two years in terms of multi-currency functionality - on both the front-end reservation manager and back-end reports and accounting etc. Similar progress has been made in making all guest-facing aspects of system able to support up to any six Roman character languages of the users' choice. If you would like to know more or if we can help you again with anything at anytime, please do not hesitate to let us know. Thank you again for your kind review. Regards, The 365 Team

  • Donna from Southern Coast Escapes

    September 2017

    Extensive System & Fantastic Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is so extensive.
    There are so many ways to update housekeeping reports or review your bookings.
    My Owners love receiving automated emails to say they have a new booking.
    Properties can be added easily.
    Rates & minimum stays can easily be inputted.
    I had a bookkeeper come over & advise if I would have to use another accounting system like MYOB to keep all of my accounts in order. She was very impressed by the 365 accounting package & just gave me a few pointers on how to improve what I was already doing - saving me huge amounts of time if I had to also add entries into MYOB.
    They are also constantly improving & adding with user suggestions & requirements. They so genuinely want to be the best at what they do & I believe they already are!
    The customer service is also amazing at 365. I was a little hesitant about joining with 365 initially as I live in Australia - however, my account Manager & trainer is absolutely fantastic & quickly responds to my every email & our training sessions are very helpful & informative. No question is ever too hard or too feeble - I feel fully supported in a successful relationship with 365 who I truly believe want me to succeed in every way. Thank you & the Support Team for all the assistance I have had thus far & look forward to learning even more.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kristen from Island Time Vacation Rentals

    Number of employees: 2-10 employees

    September 2017

    Customer services makes all the difference here

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficiency! A beautiful website, which I can control. Website linked to system.

    Pros

    1 program for all reservations, inquiry, administration and my website is very efficient.
    Connections between properties even if they have slight differences (compared to other systems which must be input villa by villa for example) is handy.
    Customer Service is really the key positive point. I'm sure other systems are just as comprehensive but we have always received fast and prompt responses to any query. My contact, really knows the system inside out and always has a simple solution or an easy 'work around'.
    Particularly on our website; we were quite demanding about the perfection of our website and many minor points were addressed clearly and promptly by Customer support representative with support from the IT team, at times even finding solutions to questions that hadn't been asked before. I am so very pleased with how it turned out.

    Cons

    It is a little overwhelming in the beginning! Trying to use the system without the trainings can lead to doing things the long way round and missing out on some functionality. However, once I took just the first of three free trainings with Customer support representative, I was ready to go!
    There are a few details that I wish were different, I do feel suggestions of users are considered by the company (I have heard that some things I have asked about are common questions and solutions being created)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Scott from Sunrise Resort

    Number of employees: 1 employee

    July 2017

    Great software / website, even better people behind the scenes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I listed them in the review

    Pros

    The personal support and service has been nothing short of fantastic. The owners (who answer the phone even!) and their staff truly care, they have had endless patience and professionalism helping me get my business up and running. Software is quite easy to use, the 1 stop integration for your website and reservations, payments saves a lot of time. They are also constantly refining the software making a great tool even better, couldn't ask for a better value or user experience.

    Cons

    Quotes and reservations input can be a little slow at times (as is most web/cloud based software). Is it a con if there are so many features and tools to learn I am still discovering them 8 months later?

    Review Source: Capterra
  • Ben from Astbury Formentera LTD

    Number of employees: 11-50 employees

    June 2017

    These are the people to work with!..... 365 software has helped us transform our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been able to drive the business forward using this software. Our time has been freed up to spend on other areas of our business. The module reduces day to day administration (IN A BIG WAY!). Our clients have never once complained or objected to any of the output or automatic emails which use clever substitution codes that create bespoke emails.

    Pros

    We are a company of 35 years so we know a thing or two about processing reservations.
    For such a multi-faceted solution, this package is very easy to use and understand.
    Bookings are quick to enter and amend, and payment tracking is highly accurate.
    The user interface is clean and clear.
    Properties can be managed together, or individually so the package works for larger companies as well.
    Pricing, minimum stay, arrival days can be set within the season bandings and these parameters can be set for all properties or individual properties.
    Correspondence (general emails as well as auto-generated emails) are tagged the corresponding booking.
    The auto-generated output saves us hours (every day), and customers are kept reliably informed about the status of their booking, so our office now runs more smoothly.
    The system is multilingual and multi-currency, but simple to navigate and employ (we use both, daily).
    Reporting and accounting modules are accurate and useful.
    There is functionality that you would never think could be useful, but in time this comes to make sense and brings more productivity.
    The customer service is excellent, as and when issues may arise or if bespoke changes are required, the team are quick to act or can suggest intuitive work-arounds.

    Cons

    Some software update bugs can cause the odd glitch, but these are minor and are quickly fixed.
    The search and booking on-line software is not multilingual (yet) although I understand this is functionality that may come in time.

    Review Source: Capterra
  • Vicki from Down South Holidays

    Number of employees: 2-10 employees

    April 2017

    Smart and Innovative Software System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When we were looking for a better software system to handle our small portfolio of short-stay holiday houses, each with a different owner and pricing structure, a priority was to find something that was easy to use, reliable, and clever. 365 Villas is all this and more! The initial set-up process was unbelievably easy and straightforward. The 365 Villas system is very intuitive and adaptable and the staff are very friendly and quick to help with any questions or concerns. Adding tariffs, seasons, special pricing, additional charges, unique commissions and booking fees is a breeze. We love the monthly reporting feature for property owners that allows us to provide an accurate breakdown of all rent, commissions, and property related expenses. Owners can also log-in to view how their property is performing and access their running expense reports at any time. It only took one person just a couple of days to set up our whole business on 365 Villas!! Honestly, it's so easy to use you may not need much help from the 365 Villas steam but it's great to know they are there and, although they operate in a different timezone to Western Australia, they will always get back to you with tips and advice. The easy-to-view booking calendars are so intuitive. For example, you have the option of hovering over a shaded section of the calendar to see the guest's name or clicking on it to be taken to the guest booking itself and drill down into the booking details if needed. We love the automated email reminders about guest arrivals and departures, as well as the ability to tailor templates for sending guest arrival emails or sending notifications to cleaners via email etc. Most importantly, this software really works in terms of maintaining accurate booking calendars across multiple properties with multiple owners and it also handles the accounting side of the business very well. In summary, this is a fantastic all-in-one property management package. It was just what we were looking for and we are very pleased we have found it!

    Pros

    It's an all-in-one package that handles bookings across multiple properties as well as handles accurate monthly reporting requirements for multiple owners.

    Cons

    Minor issue but it would be great if the filtering-by-date function could be changed from the American system to the Australian eg. dd/mm/yyyy instead of mm/dd/yyyy.

    Review Source: Capterra
  • Fredrik from Roomservice International

    April 2017

    Outstanding the best we´ve tried

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since been used Kigo for the last 2 years we changed to 365 villas in January, and now we just wish we had done it sooner. Easy to use and if we miss some of important tool, they listen and create it for us. Feels like they build the entire software just for us. Goood work 365 villas.

    Review Source: Capterra
  • Vanessa from Cool Bali Villas

    Number of employees: 11-50 employees

    March 2017

    5 stars aren't enough - the most comprehensive system you will find

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am a property owner and manager in Indonesia and have been using Lodgify for the past 2 years. I am now looking to grow my business from 10 properties to 20. I needed to find a reservation system that can handle my growing business, have a booking plug in for my new website, be able to have owner expenses and income reports and handle multi currencies. I looked at someone - the rudest person I have ever met in my business life. Kigo - expensive on-boarding and monthly costs and limited owner reporting. booking synch - expensive on-boarding and plug in not easy to use for my own website. I then found 365 Villas. The first email I sent was responded to in less than an hour. Since then we have worked through the many challenges I have thrown at them with regard to charging guests in multi currencies and with owners reports in another currency. The customer service is AMAZING. Instead of a demo you sign up for a 2 week free trial, which is the best way to understand the system. Throughout the system are help and advice buttons which make all areas easy to understand and customise. The import facility for bookings is easy to use, you can upload historical and live bookings in minutes. The automated emails within the reservation system are excellent as is the facility to send automated quotes whilst you are asleep. There is a direct marketing area within the system so no need to outsource to another provider. Properties are easy to set up and you can chose to use Rentals United as your channel manager. Owners have their own login and can see their bookings, expenses and payments. 365 Villas also put me in touch with a payment merchant who is helping me to find a better solution for my multi currency payments. I cannot emphasise enough how helpful the team at 365Villas are. The system is comprehensive, inexpensive and easy to use. Just brilliant.

    Pros

    Comprehensive, easy to use and inexpensive. The customer service is exceptional.
    Extremely easy to change from my current system to this one.

    Cons

    I haven't found anything I don't like.

    Review Source: Capterra
  • Hartley from Dreamaway Property Managment

    Number of employees: 2-10 employees

    March 2017

    Communication Is The Response You Get!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It all started when someone actually answered the telephone when we began to research similar products and services to 365 Villas. Honestly, this was not our first choice however after speaking with the customer care it became obvious that no only did CS and his team understand this industry but that they understood technology! Every step along the way as we pushed the envelope of what we wanted to do with this platform the team has accepted our feedback and have come back to us with solutions! Much of this can be directly contributed to the staff and the training we received from him, he has been on point and efficient to help us get up and running fast with 365 Villas! There are so many things to manage in the short term vacation rental industry 365 Villas is the vacation rental software you are looking for! The entire team at 365 Villas will become your trusted Business Partner and will have you booking more vacations for your properties faster than you had ever imagined!

    Pros

    Everything we need to manage our properties from the initial inquiry to creating profit reports for our investors is available!

    Cons

    Some of usability and integration from the Content Management System (CMS) back to the Property Management System (PMS) and back is not as seamless as I would like. However the majority of the program is so well thought out and automatic that is more than makes up for these few annoyances.

    Review Source: Capterra
  • Jacqueline from Las Flores Properties

    Number of employees: 2-10 employees

    February 2017

    Great value and constantly improving features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using 365 Villas for 8 months, I really like the software, it has done a lot to help my small business. I own 15 vacation rental condos. The software is great for reporting, managing my condos and reservations and has an amazing plugin to show my condos on my own website. It allows people to search for their specific dates, and only see what condos I have available. Guests can book, pay and make their reservation just like on any big vacation rental website! The customer service is absolutely AMAZING! Giorgio (Representative) has been so much help to us, among the many other staff members. Always responding with thorough answers, and very timely. They even take suggestions on features you would like to see, and regularly implement them into the software! I would highly recommend this software to large and small companies, it is a great value and is fairly user friendly. Thanks 365 Villas for everything!!

    Pros

    Customer service, reporting, managing reservations, ease of use, works on a mobile screen

    Cons

    I cannot seem to manage the attachments very well on my automatic emails. I would like to set each condo to have specific attachments, and it never seems to work.

    Review Source: Capterra
  • Matt from Open Door Vacation Rentals

    Number of employees: 2-10 employees

    December 2016

    Simplicity¿.. Freedom¿.All In One Location¿.. & Affordable¿¿.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    365villas software program is simple to use and a great platform that allows us to maintain everything needed to properly run our business. After one-on-one training/support, the 365villas software has allowed us more time to provide even more one-on-one time with our clients. From start-up to finish, the staff at 365villas made our learning curve short and simple. Going from hand written bookings to their on-line booking keeps us free of double bookings. The 365villas team continues to update their software to benefit everyone. And the simplicity of their system is simply BRILLIANT! As a small vacation rental company based in California, their software has allowed us to add more properties to our portfolio. Starting with 10 properties six months ago, we are happy to say that we now have doubled our inventory. Simplicity¿..Freedom¿.All In One Location¿¿.. Affordable¿¿.. 365villas is the best software out there.

    Pros

    Simplicity.....All In One Location..... Constant updates that benefit everyone.

    Cons

    We have never used any other software platform to maintain our bookings/records. So we do not have any other companies to compare to. Their system is simple to use and very computer operator friendly that we have no cons.

    Review Source: Capterra
  • John from NisekoBoutiques

    Number of employees: 11-50 employees

    November 2016

    This Software company wants your business and go out of their way to make their product work for you

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have nothing but praise for the 365villas experience. My initial inquiries were about changing over from an existing property management software which was doing a pretty good job but had a few significant holes that put it behind the 8 ball. I spent a lot of time researching this company, 365villas, and many of its competitors on this site, Capterra, and although it wasn't the first choice (visually and without trialling), everything that I required in a software was available. When I trialled 365, that was when it really shone through. The customer service staff were very attentive, the introductory training was extremely beneficial but the real kicker was that the channel management and iCal sync functionalities were exactly as they have been detailed on the site. There were some small functions that I felt were extremely beneficial from my company and 365 were able to provide assurances that these functions could be added if given enough lead time. It is been two months since I initially signed up and both of these functionalities will go live next month and at no additional cost to me. Something that I had noticed when researching the various companies and options was that many neglected accounting and owner reports. These are fantastic within the 365 platform and many of my owners have commented that it's a breath of fresh air together to login and see everything as is and see total transparency in the business of the holiday accommodation. The other area of this company that I was impressed with was the website building capabilities using WordPress. I have a new website about to go live which is fully dynamic and functioning with not only my own bookings, but big companies and OTA's that I could only dream about being part of in the past. I will see ultimately over the next four months all the benefits of the system. We are coming into our high season and already the automatically generated emails are doing their job, new inquiries are able to pay as expected and the reports been produced on a daily basis of far exceeded the expectation of my guests service staff. I can see this company going from strength to strength, the focus on assisting new business such as my own is second to none.

    Pros

    Functionality, language capabilities, multi-currencies, email chain records, reports

    Cons

    Load time, some navigational clunkiness

    Review Source: Capterra
  • Paul from Ole Solutions Property Management - Andalucia, Spain

    Number of employees: 2-10 employees

    November 2016

    I purchased 365 after reading reviews

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Firstly, I must say; that if I could have given 365 10 STARS instead of the MAX 5, I would have. Chris Jacobs and the team have been absolutely brilliant in their customer care. They answer easily within 24 hours and mostly within a few hours depending on time difference between the US & Europe. The software for a non techie is pretty good. I have struggled on a few things and I am having a little trouble with getting my clients into the swing of using it but that is where the customer support has been fantastic. After a busy summer, now is the time I am getting to grips with everything. We are probably only using about 20% of its capabilities but the future is bright and I know this software is going to save us so much time, which in turn saves us money. Automation is key to enable us to build our business and try tooffer our guests & clinets the best customer service posible. 365 give us that. Having everything in one place gives us total control, syncronising calendars, taking bookings & payments. I am really looking forward to using the system 100% Please keep up the good work and thanks

    Pros

    Everything is under one roof. Having templates all set out to use but having the choice to customise is perfect. Administrative tasks are halved and everything is intergrated.

    Cons

    The learning process seems to take quite a while and the fact that my owners want me to make templates to show them how to use the system causes me more work. It would be nice if 365 provided these. Also, I am not sure if my owners see what I see?

    Review Source: Capterra
Do you use 365villas?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 688-1783