About 365villas

365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments. 365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time. Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also helps users build websites for their prop...

365villas Pricing

Professional Plan - $69/month (for your first 5 properties) Professional Plus Plan - $119/month (fo

Starting price: 

$69.00 per month

Free trial: 

Not Available

Free version: 

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365villas User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 135 reviews

Taylor J.

ELEVATE Host Services

Verified reviewer

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2021

Easy & effective to use PLUS an outstanding support team to help you along the way!

Our company had recently switched from a different PMS system to 365Villas and we couldnt be happier. The product and its interface is very easy to understand and extremely easy to use. Not to mention the options are limitless! Our experience with the team at 365Villas has been nothing short of amazing! The transition, onboarding and the ongoing support has been greatly apprecited and everything has been seamless. Our account manager and all the team members that have helped us thus far have all been extremely patient in answering all of our questions and making sure that we understand the full capacity of the system and its add-ons. They have even gone a step further to show us all of the ins and outs of the specific channels that we are connecting to, to make sure that we are using them to their full potential - This is something that we didnt have in the past and we greatly appreciate! I would 100% recommend 365Villas! Thank you 365Villas, you have a client for life!

Pros

365Villas has released a new, very user friendly interface for their PMS software which makes it easy to manage properties while on the go. Also, the responsiveness and dedication of the representative and support team remains unmatched!

Cons

There are many add-on options to the software. This is not really a con as you use what you need. You can add on to you subscription as you need, but there is a fee.

Tormod

Villa Heidi AS

Verified reviewer

Company size: 2-10 employees

Industry: Translation and Localization

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2020

365VILLAS ENABLED OUR BUSINESS TO GROW SIGNIFICANTLY - HIGHLY RECOMMENDED

365Villas streamlines every process my company needed for running our vacation rental business. We save hours of administration every day and have enabled us to grow from only 2 rental listings to 30 listings in only 2 years. This without increased overhead costs or increased staffing.

Pros

The software covers every process thinkable when you run a vacation rental business. Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow. They know every detailed aspect of the business and have designed a solution for it. We started out with only two rental units and would not be able to take on the additional 28 we have acquired the last two years without the 365Villas system and team. It is easy to use and the customer support is ready to solve any question we have.

Cons

After their latest software update (november 2020) we only miss functionality for group reservations. That is to be able to rent out several units to one customer in one operation instead of one by one reservations. We have communicated this to their team and they will see what is possible in a future release.

Reasons for choosing 365villas

1. Software functionality 2. Easy implementation 3. Easy to use 4. Fantastic customer service

Jan

Urlaub Hamburg Altes Land

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed March 2019

industrie's leading software - A nightmare

It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous

Pros

- Some employees really tried to help us. - Sales presentation is really good

Cons

- their software especially the WordPress website is not ready to be sold as a product that is working properly. - the WordPress theme is full of bugs - the multilanguage function is not working - most of the time I was writing translations and bug lists - communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project - always delay in delivering or bug fixing - no confession about their missing delivery of a working product - cooperation partners like Rentals United did not work as promised

Response from 365villas.com

97.5% of our reviews are very positive. Here is a copy of the German website Jan Kramer is supposedly so upset about: http://krame22.websites.365villas.com/de/ It's a new theme. We made clear at the start it would take time to deliver everything in German - which we did. After his trial, Mr Kramer confirmed he liked our functionality better than what he could find in Germany or his current PMS and was willing to wait. Mr Kramer is actually upset because he signed up to Rentals United thinking they'd connect to a German channel he wanted. When this turned out otherwise, he demanded refunds from us both. This matter had nothing to do with us. Nonetheless, we still tried to help him. Mr Kramer seems to be a start-up with little activity. He has held the threat of this review over us to try to extort a refund when none is due. We refused to bow to it. He also made many legal threats. None has materialised. Other providers should beware before partnering with Mr Kramer.

Replied March 2019

Jaco

CTHA

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2019

Great software with fast support

Great company to work with with really good software. They "listen" to change requests and their support is great. Highly recommended!

Pros

The management of reservations and bookings is easy and fast. With all the relevant information easy accessible and manageable. The expense manager works excellent to charge property owners for any expenses.

Cons

Nothing really - Obviously there are items we would like added but they do take the proposals seriously and consider amendments / changes.

Reasons for choosing 365villas

365Villas was more open to assist with the South African market. Overall better software and service.

Reasons for switching to 365villas

365Villas was more open to assist with the South African market. Overall better software and service.

Response from 365villas.com

Thank you, Jaco. The reviews from you and your team are greatly appreciated and really motivating. We appreciate your business and are glad to have you as a client. The 365villas Team

Replied September 2019

CRAIG

Professional Holiday Homes

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed November 2019

Excellent Software that continues to improve

It's a one stop shop for us - there is very little that we can't do within the system so we are very happy with it. It's hard to imagine how we coped before we had it. It's an intrinsic part of our business now.

Pros

365 villas provides a full property management solution that allows us to run our holiday rental management company efficiently and effectively. In particular the automated workflow and integration with the website module really is fantastic. Furthermore the ability to integrate automated payments with Stripe to pay out to different property owners is something that no other property management system could do for us.

Cons

The software is not yet mobile responsive and as a result our cleaners find it difficult to use on mobile devices - but I understand the mobile version is coming this month.

Reasons for choosing 365villas

Had all the features we wanted at a competitive price.

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