AppFolio Property Manager vs Entrata
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.4 / 5
4.6 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
September 30, 2024
September 18, 2024
Pros/Cons
Pros
- I've overall enjoyed this system and surely don't know all the cool things it does. I appreciate any education on how to better leverage the tools it offers and how to do things more efficiently.
- Overall, I love the product and when I can get the assistance I need I am very happy. We aren't a huge company but we manage close to 300 doors, so we are respectable.
- The texting function is extremely helpful and e-mailing within AppFolio for a record is awesome. Search function is terrific as the system will list everything that corresponds to what you typed in.
Cons
- We have to pay them back and it can be very frustrating for them as they have to wait days for their funds.
- This causes havoc for us as some tenants with due dates other than the 1st get charged twice in the longer months.
- Integration with other software has been a challenge. Marketing reports are not as detailed as a result and that is a problem with larger properties where marketing data is entered by many.
Pros
- There are a lot of features that we didn't have on our old accounting software system. We have a wonderful Accounting rep (Katie Branz) who has been awesome to work with during integration.
- I love the product and very happy we made the switch, but there is always room for improvement. I am just happy the product continues to evolve.
- I have used all other property management software but Entrata is the best. The convenience, easy to use and understand dashboard makes it super convenient and easy to use.
Cons
- This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.
- Implementation was horrible and took way longer than we were told. Reports don't always accurately generate.
- Sometimes there are errors that appear and require a ticket.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
38 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
