Bookster software


23 reviews(4.5/5)
23 reviews(4.5/5)

Bookster is a cloud-based vacation rental solution which helps businesses in the tourism and hospitality industries to manage bookings and collect payment. Key features include guest review management, arrival reports, email marketing tools, seasonal rate adjustments and more.

Bookster also offers built-in templates that enable users to create custom booking websites. Websites can include an availability widget that displays both room availability and pricing. The solution can also generate promo codes if users wish to offer discounts, as well as automated email reminders for unpaid balances and damage deposits.

Bookster allows users to view booking sources, compare their properties and gather information about guests' length of stay and booking history. It offers integration with various third-party booking and payment applications such as Booking.com, Expedia, PayPal, Stripe and more.

Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.

Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of Bookster

Showing 1 - 20 of 23

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  • Frank from Lomond Serviced Apartments

    July 2018

    The support offered by Bookster has been first class

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the fact that it's fairly easy to use once you get the hang of it and that the technical support is quick to react to a request fir assistance.

    Cons

    I least like its limited linkage to the other main OTAs such as AirBnB, HomeAway etc compared to other channel managers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    July 2018

    Thanks for your feedback Frank. We are looking at supporting OTAs in future. Your website and property look amazing! We want to ensure that our connection with Booking.com is as good as it can be to reduce friction for our clients.

  • Verified Reviewer

    June 2018

    Struggling with linking calendars but great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really like the purpose of the software. Keen to take bookings ourselves and Bookster seems to tick all the boxes.

    Cons

    Linking calendars is causing us grief. I am sure once this is sorted all will work perfectly. And the customer service is great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vicky from Autism friendly villa

    Number of employees: 1 employee

    May 2018

    Simple and informative

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Clients can book without too much work from me

    Pros

    Easy to use in my iPhone device and allows me to edit and update with ease
    The software is simple for someone like me who has little software knowledge

    Cons

    I would like a clear list in asending order of my bookings by arrival date as this would help me plan my diary and arrange relevant services such as cleaning and meet and greets

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gordon from Atholl Cottage

    May 2018

    Mostly satisfactory

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it combines a booking calendar with Stripe payments, and that the calendar import of availability from other channels is frequent, polling every few minutes, which reduces the risk of double booking. The user interface is mostly good, although some options are hard to find.

    Cons

    The calendar export for availability is flawed - Bookster exports all bookings, including those imported from other channels. So when Bookster calendar ICS is re-imported to Homeaway, Airbnb, Tripadvisor those export-and -re-imports show up as conflicts. I can ignore those warnings, but I would rather not have them at all. Those others providers similarly offer calendar import and export, but export only their own bookings.
    For Bookster, this does not appear to be a difficult thing to fix - I say that because all the others do it. I did raise this issue with customer support; the response was that I need to set Bookster up as the master booking system, transfer bookings manually and not have the import-export loop. Frankly, that's a bit arrogant - in this game, Bookster is not the Daddy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    May 2018

    Hi Gordon, Thanks for your great review, we really do appreciate it. There is a form of the iCal URL that would mean only passing blocks and bookings created in Bookster out to the channels. Not a complete fix but might work better for you. I will drop you an email explaining it further. Robin

  • Isty from Trinity Mansion

    May 2018

    Excellent channel manager for handling apartment bookings. Fantastic support provided by Robin.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have never used a channel manager before, but Robin gave me a demo and showed me what Bookster could do to make running our apartment easier, and I am delighted to say that once set up the software handles the pricing and availability pushing out to various channels. I'm still in the process of setting up with the various channels but this take the pressure away from having double bookings !

    Cons

    I think a little more flexibility would be great but for 99% of users the interface and options provided are as required.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lisa from Lincs Motorhome Hire

    July 2017

    It took a week or two to learn to negotiate Bookster and now I have it makes life much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that fact it sends out emails for balance monies so I don't have to remember to do this. I can just trust it. It is so much easier that customers can book through our site.

    Cons

    There were some minor issues where to find things and setting up emails and when they were sent out but now its fine. Sometimes I would like to add customers that have chosen to pay through the bank so all customers are in one place, it isn't easy to do.

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    July 2017

    Thank you Lisa! We are really happy that Bookster has made running your business easier. We will definitely try to make adding existing bookings simpler.

  • Helen from Danesgate Coach House

    Number of employees: 1 employee

    June 2017

    My experience is very good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good links to own website, so I can show my availability easily. The live chat is excellent, so far I have managed to sort out all my issues using it, no hanging about on the phone. It's also very good value for money.

    Cons

    Some areas of the site can be a bit restrictive - for example the information given to customers cannot include hyperlinks and standard emails cannot be amended.

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    June 2017

    Thank you very much Helen, really glad Bookster is helping with your holiday rental. We deliberately lock down the emails so that guests have a clear route into the Guest Area (for making payments and getting booking info) but take your point on linking out from there - something to take a look at.

  • ronnie from inn at the park

    Number of employees: 11-50 employees

    May 2017

    I can't use this software I paid the money to join and find it of absolutely no use to me I feel as

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    none

    Pros

    nothing I can't use the software I've spent hours trying to set it up and it still shows me not having any rooms to let

    Cons

    The fact that it's impossible for me to use it see above I can't publish anything on it it is simply no good to me

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    June 2017

    Hi Ronnie, I am sorry that you had a bad experience with Bookster. Bookster is designed for use with holiday rentals and not hotels. We refunded Ronnie in full. We hope you find the right solution for your hotel.

  • Weston from The Little Mountain Cabin

    Number of employees: 2-10 employees

    February 2017

    Perfect Solution for 1 Property, Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The two selling points of this software to me are the affordability for a 1 property rental. I can't afford to pay like some of the more sophisticated options out there. #2 is it does everything I need it to do. My favorite feature is the Booking.com integration where Ino longer have to chase down renters from Booking.com to pay. Bookster makes it happen automatically. I think us renters all have the same feelings toward Booking.com I hate their system. Well, good news, Bookster removes that PAIN. It does everything I need it to do, - availability calender and capability to book directly from my site - Manage bookings and accept payments through my Stripe account (totally painless) - Manage damage deposits completely automatically with full customization - I can produce a professional image to my clients with their email service - I can also take phone/organic orders and set them up myself in Bookster Things it needs: - Ability to connect multiple iCal calendars. One is not enough - Ability to edit the theme of the calendar plugin so we can make it match our website better - Ability to edit the payment pages by more than just adding our logo, again, to mathc our website (Needs background and color editting capability. Image BG's would be awesome) - The whole software should be reworked a bit onlayout and functionality of buttons and pages. It is a bit confusing, and there is room for improvement on a CLEAN DASHBOARD layout. Over all, I am thrilled with Bookster. Their support is amazing. I live in two different time zones (7 hrs apart) and no matter what time or day, 80% of time they respond to emails, messages instantly. And for sure within 8 hrs the other 20% of time. And you get a super helpful, capable response, with a personal touch.

    Pros

    Their personable helpful support, capability of the software, and the channel integration with Booking.com

    Cons

    The dashboard layout and the inability to edit the calendar plugin for my website

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    February 2017

    Thank you very much for the great review and excellent feedback! All fair points. With our most recent update, we now support multiple iCal feeds! They are listed under the Channel button. If the OTA / website that you are on does not show up on the list, let us know and we can add them.

  • Hannah from Pine Lodge Coach House

    February 2017

    Bookster for Self-Catering House

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were primarily looking for a Property Management System to integrate with Visit Scotland - after some research we chose Bookster based the price and professional look. In setting up the website, I have been so impressed with the level of customer service. Every question I ask, no matter how small is answered, and though some of the features are not able to be changed (it is a set website template, not a self-designed one after all), I feel like the Bookster team does take my feedback into account. It does take some getting used to - mostly figuring out what heading in the back end corresponds with each part of the website that customers see, but we are excited to be taking online bookings and show availability on our website and on Visit Scotland!

    Pros

    The customer service is exceptional, and the value for money is top notch. Beyond that, it does everything advertised, which is why we chose it after all!

    Cons

    Some of the small features are fixed in the website template. That being said, it is expected unless you are paying to completely design your own website. When I mention specific features I want to modify to the customer service team, I am often tell that my feedback is being passed onto the developers, so I fully expect this software to only improve.

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    February 2017

    Thank you Hannah! Your continued feedback is definitely valued and we hope to keep making Bookster better for you :-)

  • Emma from Reserve Apartments

    Number of employees: 2-10 employees

    February 2017

    Simple and Effective - Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Bookster since I joined Reserve Apartments and they continue to improve the customer booking experience and remove so many of the tedious admin parts of running Reserve. They built and look after our website, provide our booking system and allow us to share our properties out to multiple other websites. They are easy to get a hold of and very responsive any time we need help.

    Pros

    It strikes the right balance of having extensive features without being overcomplicated.

    Cons

    Honestly nothing!

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    February 2017

    Thank you for your kind words Emma! We will endeavour to continue to support Reserve as much as we can!!

  • joy from boydens estate agents

    November 2016

    new booking online package

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    thank you for your help in considering what package to go with but have now reconsidered the options and will not be taking up the booking on line system

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    November 2016

    Thanks for your feedback, if you need any more help give us a shout.

  • Susan from Croftgarrow Steading Holiday Rental

    September 2016

    Fantastic Customer Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have only just signed up to Bookster having compared it to other products on the market and I have to say that so far I am delighted with my choice. I don't have much experience in this space and the team couldn't have been more helpful in getting me up and running and giving me confidence that if I have any problems they will be there to support me. Using their website template, I had my online booking site up and running in no time. They also listen to feedback and are constantly enhancing their products. Brilliant! Thanks guys.

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    September 2016

    Thank you for the kind words Sue! Croftgarrow looks like a gorgeous place to have a break in Perthshire, I am sure it will continue to have great occupancy.

  • Gillian from Coast Properties

    Number of employees: 2-10 employees

    July 2016

    Fantastic company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are holiday letting company based in East Lothian and have found that using this software has completely changed the running of our business, making holiday bookings simple, no more double bookings. The support team are just amazing and react very quickly

    Pros

    Gosh so many things. I think the automated email reminders sent to clients letting them know that their balance payment is due. This tracking system saves us so much time, the system is set to take online payments and alerts us is payments have not been made in time. The live calendars enable holiday guests to book 24 hours a day and so our bookings have increased since taking on this system

    Cons

    The only slight problem is that the software does not link both ways with Holiday Lettings and Trip Advisor.

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    July 2016

    Thank you for your very kind words Gillian, we really do appreciate them. We simply aim to make your lives easier to allow you to continue providing your guests with a brilliant experience of East Lothian. Have a great summer season!

  • Ralph from Private Owner

    Number of employees: 2-10 employees

    July 2016

    Bookster brings holiday break booking into the 21st century

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bookster has steadily improved over many years of use. It has always been as least as good as its competitiors, but it has continued to improve. Most importantly, it provides a cost-effective solution to handle bookings, be it just one property or a multitude.

    Pros

    Simplicity, reliability, scalability, and, most important, inter-operability with a wide array of 3rd party platforms such as Tripadvisor and AirBnB.

    Cons

    The back end navigation is slightly un-intuitive at first use. If you haven't often got reason to log in to this interface then it can be a little confusing. However, once you establish where key components and functionality are located it becomes much easier.

    Review Source: Capterra
  • Laura from Stockbridge Apartments

    Number of employees: 2-10 employees

    July 2016

    Great quality - easy to use booking software - would definitely recommend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using Bookster for 3 years. The software has slotted easily in to my existing website and has proven to be 100% reliable. Its now easy to take direct bookings and the system looks after everything including guest confirmation and automated payment processing.

    Pros

    Just as good for small businesses as well as larger ones. Affordable complete booking system. Lots of good tools. I can operate easily from Smart phone. Issues professional looking communication emails to guests. Links in to other marketing channels perfectly. Great team support.

    Cons

    Its all pretty good

    Review Source: Capterra
  • Hatty from The Edinburgh Address

    Number of employees: 2-10 employees

    July 2016

    Bookster is Great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, great product for accommodation booking. One of the most user friendly systems out there.

    Pros

    Great customer service

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    July 2016

    Thanks for your feedback and great review! Hopefully Bookster can live up to your amazing properties!

  • Leigh from FlatDragon Ltd

    Number of employees: 2-10 employees

    July 2016

    Very good!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    been with them for years even if I get just the one booking per month it pays for it's service! cool!

    Pros

    Easy to use!

    Cons

    It does take quite a while to update all the dates ....but that's because Cardiff many big events on!

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    July 2016

    You are one of our first clients and really proud we have managed to keep providing you with a great service since you started. Thank you for the review and valuable feedback.

  • Glenn from Edinburgh SC (Self Catering) Ltd

    Number of employees: 2-10 employees

    July 2016

    make it easy to run your self catering business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been with this software provider from the very start and it has been a pleasure watch them to develop and enhance this booking software.

    Pros

    Very easy to use, I can access it anywhere and has made operating my self catering business much more efficient.

    Cons

    I am impatient for some more tools to be developed to assist with multiple property management.

    Review Source: Capterra

    Response: Bookster, Tribalogic Limited

    July 2016

    Thanks Glenn, thanks for your ongoing support and feedback. We have some great tools in the pipeline to help you grow your business even further.

  • Colin from SpectrumBreaks

    Number of employees: 2-10 employees

    July 2016

    www.SpectrumBreaks.co.uk uses Bookster

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Bookster was very easy to setup and include into our own web site content. Their online help was very good and very responsive. The price is very competitive and value for money.

    Pros

    The functionality is nice and simple to use and easy to understand, it also present well to the customer to make the booking experience easy to understand.

    Cons

    When you enter the Bookster booking page, if you are not using the Bookster web site facility you loose your own branding and ability to easily get back to your own web site,

    Review Source: Capterra
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