Really happy with the responsiveness of the support team and their willingness to integrate suggestions into the software.

Helps keep our community together. The aspect of increasing communication in the community is important.

This was not at all related to the software but made it limited use.

CCC does a good job of keeping the announcements organized, and is a good space for community forums and accomodating bookings.

I am happy with how things work when creating and posting the announcement.

It is very easy to use and find things as most of the things are self explanatory on this software. Several automations makes it easy to find and undo things.

CCC is a big improvement over emails for recordkeeping because it allows access to the entire board and keeps track of outstanding issues.

The library function is very limited re size of documents permitted and the organization of documents.

Very easy to use and navigate. Good method of communicating with residents.

Easy to use, great customer support, easy flow when changing details, logical software programing.

It's unclear how open CCC is to various languages. It's also difficult to gather the older generation online, those who would rather read announcements or find communication through pinboards.

User friendly and exceptional customer service.

They did deliver on what the offered, and it didn't cost the board a ton of money. But I think the best thing is if there is a feature that our board needs they make it and add it for us.

It is very easy to use and display of the software is great.

The most important point for me and, I would like to highlight is the support and the excellent service of the Condo Control team always gives to us.

My journey was great with using this software. All over thanks  to team for giving us such a good training.

Its user friendly and the support team responds promptly when you need assistance.

The only issue I have is a recent change has made inputting dates into vacation a little more difficult.

Ease of use and functionality. The software has allowed us to organize and keep track of different aspects of the condo management in our building.

I love that it also has a Phone app. I definitely Recomend it to other managers.

Great service and features at affordable price compare to the competitors.

I continue to receive positive feedback from Residents regarding the ease of the website.

Very user friendly, easy to set up, interface is easy on the eyes (organized).

The Condo Central Team is great at taking ideas and implementing them so that mangers get a tool that works right for them.

Quick response and training,  also at the time of AGM and Budget, they came here personally on our site to help us and provide the best technical support.

I was seeing how long it took for specific projects to be completed -from PO issue to job complete.

Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.

Ability to organize and make a lot of information available to owners, particularly in a digital, cost effective manner.

I also like the notification system, keeps me in the loop on everything going on in the building. Helps to arrange a schedule if needed.

It appears that the APP has functionality problems and people cannot always use a computer to access the site.

The benefit is definitely effective communication. We’re “in the know” about what is going on and owners can access info easily from the app.

It was easy to use and to get support. I enjoy the platform lay out.

I like the variety of options available, like preparing reports etc.

The software is easy to use and can be learned very quickly. The interface is clean and self explanatory.

As a Condo Board member and Treasurer I appreciate the ease with which I can access required information and documentation.

It seamlessly integrates our team's core needs into a single system that is easy to navigate and use.

Haven't run into that many issues that are utterly frustrating, sure somethings could be different but by an large the system acts exactly as is expected.

A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms.

The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities.

Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people.

I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.

Software is easy to use, aesthetically pleasing, and very user friendly. Customer service/support is always so helpful and quick to respond (Rhonda is our go-to and she is incredible!).

I love the simplicity of sending out multiple or single welcome messaged and how easy it is to make administrative changes.

Sometimes figuring out warnings can be challenging. I have had complaints from investors about using Pilera because they have multiple names as Owners and can't link all their accounts in a login.

The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional.

It has been one of the most reliable elements in my company. The managers and the clients are very happy with it.

We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.

I do like that the software itself is very easy to use.

Easy to use software and outstanding customer service.

I don't like that we can not set households up.

We use the email feature the most. And the lack of customization is frustrating at times.

My main complaints with Pilera would be the Unassigned folder.

It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community.

I personally love the ease in which I can find unit owner information, as well as ease in using the support/hel desk.

For example the residents dislike the borders of the emails but that is something we cannot change. I do appreciate that the development team is taking our feedback and making pilera more functional.

I love the ease of communicating with the membership, the languages the messages allow users to pick, and the tracking of the membership when adding and removing people from the system.

The customer service team is incredible at helping you navigate through any issue you may be having with the software.

The software is easy to use and navigate through which makes it simple to explain to clients. Pilera is also always making improvements and adding more features making it better every year.

This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated.

If there was one aspect I dislike, I would prefer the resident database appear immediately after selecting the HOA instead of being directed to the dashboard.

Functionality is great for very basic things. Granted I probably haven't used all of the features that are available and that is something i need to explore further.

US Dollar

Condo Control Central is a property management solution that provides an online communication and management platform for condos. It offers an online discussion forum, amenity booking, concierge management and more.


An online file library lets residents store documents such as by-laws, homeowners association meeting minutes and financial statements. Property managers can build a public website for their condominium that allows them to poll residents, publish event calendars and share community details with residents.


Condo Control Central provides a security and concierge console that allows security personnel to track authorized entry into a condominium. The package tracking feature lets users keep a log of packages received at the front desk and record signature upon pick up. Property managers can also set up an online store to sell keys, fobs, garage remotes and more.


Monthly and annual pricing is available. Support is available by phone or fax.  



LongDescription

File Management

Electronic Payments

Committee Management

Payment Processing

HOA Violation Enforcement

Recurring/Subscription Billing

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Fee Collection

Credit Card Processing

Portfolio Management

Rent Tracking

Communication Management

Customer Database

Calendar Management

Commercial Property Management

Member Database

Template Management

Email Templates

Self Service Portal

Contact Management

Property Database

Maintenance Management

Tenant Tracking

Client Portal

Real-Time Notifications

Vacancy Management

ACH Payment Processing

Insurance Management

Residential Properties

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Event Management

Work Order Management

Customizable Templates

Accounting Integration

Tenant Portal

Expense Tracking

Website Management

Customizable Branding

Member Communication

Reporting/Analytics

Contact Database

Lease Management

Third-Party Integrations

Maintenance Scheduling

Task Management

Document Management

Owner Portal

Invoice Management

Transaction History

Vendor Management

Inspection Management

Billing & Invoicing

Lease Tracking

For Property Managers

Online Payments

Financial Reporting

Financial Management

Tenant Management

Approval Process Control

Invoice Processing

Mac OS

Web browser (OS agnostic)

Windows 10

Contact Condo Control Central for pricing information

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Condo Control

In Person

Live Online

Webinars

Documentation

Videos

Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction.  Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more.  

Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive.  

1. Communications - Automated, phone, email & text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 

2. Maintenance - A robust work order system and vendor management app that organizes your maintenance & drastically reduces response time to residents.  Create and assign work orders, track status changes and comments, and generate reports.  Store vendor information, track certificate of insurance and auto-receive notifications, and associate vendors to multiple communities.  

3. Help Desk - Track all owner/tenant interactions at a unit or occupant level, deliver faster customer service with real-time troubleshooting capabilities, and provide a searchable FAQ for residents and staff.  

4. Resident Portal - One central place for residents to make payments online, update contact information, manage other occupants, and view documents, events, messages, and unit information.  

5. Websites - Mobile-friendly websites that integrate seamlessly with the Pilera portal.  Easy for your non-technical staff to maintain. Choose from several customizable templates, restrict access to pages, and post documents, surveys, events, and more.  

6. Condo & Rental - Track leases, pets, vehicles, guests, and more. 

Faculty/Staff Management

Real Time Notifications

Real Time Reporting

Third Party Integrations

Occupancy Management

Pilera provides two different pricing options and companies can pick and choose the products they want for their communities.  
1. Per Community Pricing - A great way to give individual communities freedom.
2. Per-Unit Pricing - Onboard many communities at a fraction of the cost while positioning your company for more growth.  

Condo Control vs Pilera Software

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