Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Domico
DomicoCloud is a true web-based management software launched directly from a browser. Manage tenants accounts, take payments, move customers in on any device from anywhere.
Storage operators enjoy online reservation/lead capture capabilities, easy payments setup, mobile technology, multi-property management, robust reporting, accounting features, work orders, and much more.
Domico users get access to a group of in-house, full-time technical support team who guarantee a same day, 2-hour call-back. Both data conversions and brand new software builds are delivered with little to no down-time. Builds are thoroughly tested and analyzed prior to delivery and assigned a priority technician for 30 days.
Domico Software has provided the self storage in...
13 Reviews of Domico
Average User Ratings
Overall
4.23 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
October 2019
Katie from Santa Ynez Self Storage
Company Size: 2-10 employees
Industry: Warehousing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Domico Cloud for Self Storage
With our previous software, we had a long wish list of things we wish it could do. Domico Cloud checked all the boxes on that wish list plus added many other additional features that made our office run that much smoother. The tech team with Domico Cloud has been a dream to work with. They are quick to help and always come up with a solution for any issue's or bumps in the road that we come across. Overall, we could not be happier that we made the switch to Domico Cloud.
Pros
We love how easy this program is to use. Everything is very user friendly so it was simple to hop right in and get going with the new program. There are also a lot of customizable options with the software which makes my job easier.
Cons
With all the customizable options, it took a little time to really dial in exactly what we wanted and to tweak the software to be exactly how we wanted. But once it is set up how we want, it works great!
Reasons for Switching to Domico
We considered switching because our business has grown significantly in the last 2 years. With our old system being slow and limited on it's cababilities, we slowly started looking for something with more features. The first thing that caught my eye was the fact that we could access Domico Cloud from multiple devices which was huge considering our other program was only accessable on one computer. Once we started looking into Domico Cloud, we realized that this program fulfulled our wish list plus some so we decided to make the switch.
June 2019
Leslie from Dependable Storage-Houma 113
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2019
Three years of experience
Overall experience is pleasant and simple enough to navigate.
Pros
*I like the Site Health graphs and charts. *I also like the calendar, however it would be nice to be able to scroll past or forward while having the customer action prompt open. This would help with figuring delinquencies. *Being able to build a map of our seven floors here is also nice, but sometimes certain floors will not show. This happens even after using the clear lock.
Cons
*I don't like that I can't have two customer's accounts open at once. It may take up to 15 minutes to rent a storage unit and when a different customer comes in to make a payment, they have to wait until we are finished with the rental to process the payment. It would be great to not have any customers waiting for that duration of time to make a payment. *I also don't particularly care how difficult it is to search for a customer by their account number. It took me forever to figure out that I had to put zeros in front the actual account number to search. Then sometimes that does not even work. Being able to search for a cell phone would also be more convenient being most people don't have "home" phones any more.
October 2019
Cindy from Brundage Management
Company Size: 201-500 employees
Industry: Accounting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
2.0
October 2019
Title
Pros
The support team is the best thing about this product. Team always provides excellent service, experienced knowledge, and prompt responses and is always quick to help!!
Cons
The inflexibility of the letter writer and other database issues continue to prohibit the growing process.
Response from DOMICO Software
Replied October 2019
Hi Cindy, Many thanks to you and your team at Brundage for a great partnership all these years! We enjoy working with you all so we appreciate the kind words you have to share about them; we agree that they're a sharp bunch who work hard to try and resolve every support request. We'd love to learn more about your feedback on the Letter Writer. Any specifics to help us improve or even further assist you would be great. As supportive and solid as D7 has been throughout the years, stand-alone software has its drawbacks in today's technology-enabled facilities. Fortunately, users each day are finding our pure cloud-based software a great solution for their growing business. Please reach out to any of us here with your questions or concerns.
May 2019
Sandy from Kaibab Storage LLC
Company Size: 1 employee
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
Domico has met our needs!
We have use Domico since 2005. At first my husband just wanted to pay for the software but I am so glad that we kept the ongoing tech services. Whenever we have problems (eg. a hard drive failure, changing over credit card processor or not being able to find something in the program), the techs get back to us within minutes.
Pros
The software is very user friendly. The map of the facility makes it easy to see at a glance what is available and who is delinquent. The reports are very helpful for doing our walkthrough inventories. It automatically creates late notices.
Cons
We haven’t found anything yet that we don’t like.
Response from DOMICO Software
Replied May 2019
Sandy, we have enjoyed our partnership with you just as much as you have with us. Thank you for you detailed review and hitting the points on how DOMICO Software helps you manage your storage facility. You made a really good point about the benefits of our tech support and how they are able to respond and assist with various issues. Although our software is made well and runs well, like any others will sometimes hit a snag. For these times, we believe that it is important to provide timely and thorough support. If you need anything, you know where to find us! Our best, Your DOMICO Support techs & team
May 2019
Chris from Milt's Mini Storage
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2019
Domico Self Storage Management software
Pros
It's easy to set up new customers and take payments from them. I can access detailed reports about delinquent customers.
Cons
You can add notes on specific customers, but you can't edit a note, or delete it when you don't need it anymore.
Response from DOMICO Software
Replied May 2019
Chris, Thank you for your review and rating! We appreciate you sharing with those who are looking for self storage software how simple it is to complete day to day management tasks. The tools created in DOMICO for tracking and managing delinquencies is a huge deal for users. Your comment on the quirk that comes with the customer notes feature is a point other users make and sometimes wish for more flexibility. I believe the thought process behind the limitation for editing notes, as well as other parts of the software is to ensure data integrity. Data integrity aligned with auditing tools provide storage facility owners with what they need to check in on their investment. We do understand that change is inevitable with technology, even for the storage industry. With that said, you can expect to see DOMICO offering more (& more flexibility) for customers in the weeks and months to come! Please let us know if you are interested in learning more. Thank you, DOMICO Support & Team
