Escapia is a cloud-based vacation rental system that helps vacation rental managers automate property management tasks and online distribution. Key features include accounting tools, lead management, reservations, maintenance, housekeeping, marketing and an owner portal.

The real-time booking engine allows users to create booking rules like variable rates, as well as apply discounts and coupon codes. Automated inquiry responses can automatically answer renter queries. The reservation system allows users to manage front desk operations, accounting, housekeeping and maintenance services. Escapia has also partnered with distribution channel partners including FlipKey.com, VRBO.com and HomeAway.com

The Escapia web portal offers features such as search options, integrated Google Maps, social media links, images and brochure options. Guests can access their reservations and booking details from a dedicated mobile app. Owners are provided with a portal to check the performance of their properties, download income statements and track correspondence.



74 Reviews of Escapia

Overall rating

4.45 / 5 stars

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Showing 1 - 20 of 74 reviews

January 2019

Stacey from Down Home Properties

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Escapia Software Review

Escapia makes paying owners, tracking renters and reservations as well as lining up departure cleanings. We have used other property management softwares in the past and Escapia is by far our favorite.

Pros

This software is easy to use and set up is a breeze. The customer service is always available to help with any issues when needed.

Cons

Some features are not flexible nor do they work well with the way we have our business structured. They do offer some work arounds but not complete fixes.

December 2018

Molly from TurnKey

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Clunky and needs improving

Pros

This software not only talks to our rentals on HomeAway but across all of the websites we market our homes on.

Cons

It's not user friendly and takes some getting used to.

December 2018

suzanne from Hospitality

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best software out there for Property Managers

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Pros

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Cons

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Needs some work

Pros

Escapia is a great tool for managing reservations.

Cons

It is outdated and could use some updating, espically when it comes to payments and cancellations.

November 2018

Paula from Gulf2Beach Vacation Rentals & Sales

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

The Tool That Let Our Business Grow

It is always uncomfortable to change software but once you go through process it is very rewarding. The biggest hurdle is getting all the info transferred and entered. We took our time and did not try to rush the process and this made it easier on everyone the day we went live.

Pros

We needed a software that would not only book all our reservations but integrate with our accounting. This has been the biggest asset. It does not let anything fall through the cracks.

Cons

Rates are the biggest issue that we have found difficult but support has always been there to assist us.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

November 2018

Great for smaller property managers

Pros

The calendar view is pretty easy to read and use.

Cons

Does not have a good admin system and does not let users reset their own passwords.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

October 2018

Decent system for short term rentals

Would prefer that Appfolio comes out with a feature to better manage vacation rentals.

Pros

There area a lot of features for this program - but it is confusing and not very user friendly. Once you figure it out though - much easier to use.

Cons

Very complicated and not very intuitive. Pricey.

September 2018

Bharath (BEN) from Auckland Body Corporate

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Best PM Software

Pros

Very easy to understand and cost effective. Each module has a unique ability to help hospitality business.

Cons

The time it takes to learn or understand the software. however the CSR team is good and always supportive

September 2018

Bradley from Beachside Vacation Rentals

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Does a lot of stuff... if you can figure it out

Pros

Escapia has a lot of features: EscapiaNET allows you to distribute units to many listing sites and other softwares, the rate engine and fees allow you to set up a lot of rate rules etc, and the reservation grid makes it easy to see which units are booked when. There are also a lot of reports available to generate from Escapia.

Cons

Escapia's biggest con really is that it is so complicated. Nothing is easy to do in Escapia, nothing is intuitive. Even after using it for years I still have a hard time remembering and figuring out where everything is. There is a lot of support documentation, but even that isn't always easy to use, and some of it is outdated.

September 2018

Kishan from Finest City Vacation Rentals

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

One of the Best Systems out there

Pros

I loved the accounting system. It was the most powerful accounting system for a vacation rental company. Coming from an accounting background, I found it very efficient.

Cons

I wish the system had a way to change rates for each home for speific dates. The rate rule is good is you know how to use it but it takes to long.

September 2018

Nikhil from Paylocity

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Great Vacation Rental PMS

Pros

- Rate engine
- Mobile web Housekeeping tools
- Feedback voting forum for new enhancements
- Eventual integration with Airbnb (not there yet)
- Automated payment and reminder engine
- Owner Portal
- Accounting with a lot of features
- Guest concierge mobile app
- Support is amazing and all in the USA

Cons

- Correspondence could use more automation

July 2018

Cathy from Kauai Kahuna Vacation Rentals

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Escapia is a powerful professional tool to help you run your businss

A powerful tool for the complete needs of a vacation rental management company, from providing guest quotes, customizing guest arrival experience, to managing accounts.

Pros

The accounting side of this software is strong and a knowledgeable user has powerful tools. Owner statements are transparent and clearly structured. Correspondence is attractive and easy to customize. The various tools available for setting rates/manipulating rates are easy to use. The reservation grid is easy to understand, and the filters and quotes make the reservationists' work easier and more consistent. Integration with Glad Hospitality helps provide a good guest experience without much effort (once the initial setup is complete). The reports are informative and useful. Bank reconciliation tool is an absolute essential. Having used Escapia and other VRM software while working for other companies, when I started my own company, I knew the only software I wanted to use was Escapia.

Cons

Features for automated or scheduled correspondence are weak. There is no "notes" area associated with owners for keeping a record of requests, authorizations, etc. Because it is a powerful system, to develop the skills necessary to fully take advantage of its many useful features means you need to invest some time and effort. That is not really a "con" to me. If you have a good tool, you want to learn to take full advantage of it. However, for a new user, it could seem a little scary. But we found that it's not terribly difficult to learn what you need to learn in order to successfully take advantage of the system as a basic user, and that if you want to stop there, you can and you'll still have a good system. It's worth putting in the work, though, to become a skilled user to take advantage of the full capabilities of the system.

June 2018

Crystal from VacationMB

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Vacation Management Made Easy!

Pros

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

Cons

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.

June 2018

Levi from A2 Vacation Homes

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Functionality

2 of 5

June 2018

So counter intuitive, it makes publishing listings very hard to do.

Don't use Escapia's website services... It will make your website look and function really sub par.

Pros

There are some features that make intuitive sense. Like organizing photos. I have to stretch for pros for this software and that's a challenge.

Cons

Pretty much everything. Pricing is a nightmare. There is no way to preview your listing to make sure you got it right. Also, if you put in the wrong coordinates then you can't change them later and your home will show up in the wrong spot. I dread using this software. The only reason I gave it 2 stars is because it does actually publish listings, so at least it's not completely broken.

April 2018

Tony from Satomo's Retreat

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

April 2018

I am an property owner and this site really stinks to navigate!! I have had to re-register 3 times!

NONE

Pros

A lot of information available; wished it was a more user friendly site; that is about the only good thing as a property owner that I can say is any good about it.

Cons

Extremely difficult to navigate and they seem to have issues with the login pages; I have had to re-register 3 times within the last 5 months! Terrible, terrible, terrible!

April 2018

traci from Pensacola Beach Properties

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

This software makes my job easier

Pros

links with HomeAway/Vrbo. Web based software so i can access using my iphone or ipad. The automatic payment is a great feature also.

Cons

customer support sometimes takes awhile to respond/fix an issue and takes awhile to respond to a question.

April 2018

DAVID from Summit Mountain Rentals

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Best PM software on the market!

Pros

Easy to use from front desk to maintenance to owner manager team. Dashboard is very helpful to manage reviews and updated booking numbers.

Cons

Pricier than most. There are some reports needed that can be built but at an additional cost. End of year reporting can be confusing for owners.

April 2018

Pamela from Welcome To Telluride Vacation Rentals

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Great integrative tool for property managers, it has allowed me to professionalize business systems.

All business information in one place.

Pros

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Cons

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

April 2018

Victoria from North Beach Realty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Escapia is very user friendly,

Pros

Escapia is very easy to use. The reports are very detailed and easy to read. The month end processing is a breeze. Adding and deleting properties is a step-by-step processes which makes things easier and leaves less room for error.

Cons

While recent changes have been nice, it sometimes takes quite a bit of work and time to implement them. Once they are implemented, it takes some time to get used to.

March 2018

Bethany from Beachside Vacation Rentals

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Ugly and complicated, but mostly works

Pros

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

Cons

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead.
Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.