Escapia is a cloud-based vacation rental system that helps vacation rental managers automate property management tasks and online distribution. Key features include accounting tools, lead management, reservations, maintenance, housekeeping, marketing and an owner portal.
The real-time booking engine allows users to create booking rules like variable rates, as well as apply discounts and coupon codes. Automated inquiry responses can automatically answer renter queries. The reservation system allows users to manage front desk operations, accounting, housekeeping and maintenance services. Escapia has also partnered with distribution channel partners including FlipKey.com, VRBO.com and HomeAway.com
The Escapia web portal offers features such as search options, integrated Google Maps, social media links, images and brochure options. Guests can access their reservations and booking details from a dedicated mobile app. Owners are provided with a portal to check the performance of their properties, download income statements and track correspondence.
Bethany from Beachside Vacation Rentals
Specialty: Vacation Rentals
Employees number: 2-10 employees
Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.
The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead.
Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.
Caroline from Aqui Santa Fe
owned by HomeAway, first in the marketplace, i thought they would translate their expertise of the website and marketing presentation to Escapia. That was the point of sale for me.
after one year, i discovered: no single page presentation so multiple clicks to each procedure, outdated applications, outdated page design, continual request for information from user but no software updates.
Brittany from Gibson Beach Rentals, LLC.
Easy to use, constant updates with details/advanced notice and how-tos, many....MANY reports from which to choose. Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.
The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software. The last thing I want is my data being stored, shared, and who knows what else by marketing platforms.
While the reports are fantastic, sometimes it'd be nice to have the ability to make your own report that didn't cost an arm and a leg for information that's already in the system.
Traci from Pensacola Beach Properties, Inc.
I enjoy using Escapia. I find it very user friendly. When I hire a new employee training time is short.
When i email support I sometimes do not get answers until the next day and some of the support team are unable to help/do not know the answer to my question.
Allison from Food & Beverages
Once in the site the analysis could be great, however it depends on how your agency sets it up. It would be great if it were more standard as a property owner with multiple properties in different cities.
As an owner with multiple properties and multiple partners the owner web is terrible. If you ever get in, it could be great but there is a fundamental flaw in access. This has only happened with the latest upgrade put in place this fall. I really hope they fix it soon!
Melissa from Cannon & Gruber
Employees number: 2-10 employees
Increased online exposure
The software is easy to use and has met the needs of our small rental office. We enjoy the self paced online tutorials for training new staff members. We are glad they have streamlined the Glad to Have you product directly into Escapia. They are always working to make the program better & more efficient.
These are very few but are mainly with the support staff. Recently called in and received 3 different answers on how to fix an accounting issue. When it comes to more complex accounting issues, a possible suggestion would be to send callers to more experienced staff verses having them speak to the "new" person.
Liz from Retreats On 30A
There are so many great capabilities of the system, and we are a very small rental company, so there actually was more than we would have ever needed. We describe it as buying a Bentley when you really needed a Honda.
There is huge flexibility and capability with Escapia and the reporting functionality is vast. I know that when calling the support line, they are there to help and they do so with the utmost of professionalism and patience.
As our business has grown the software has made our day to day work easier and more streamlined. Escapia has been great about adding and updating the product on a regular basis with customers imput.
We have used Escapia for years and have seen a lot of changes along the way. The software is easy to use and train new employees on.
Over the years we have found the the customer service to be challenging and the software does not handle long term rentals easily.
There are so many tools offered. Feel like I have searched out most offered, but know so much more that can be utilized.
Extremely date sensitive. Been looking for help from support on a tax issue and have not received a response after numerous requests.
Gary from Hospitality
Employees number: 11-50 employees
Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.
We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.
Ryan from RE/MAX of the Islands
Employees number: 11-50 employees
Works easily with the major listing sites. Updates are often and the team listens to feedback. Easy for new reservationists to pick up on the system.
Making rates isn't that easy along with quotes for time periods not set up in advance. Scheduling inspections is not easy either.
Tere from Gore Creek Properties
Ease of use. The reservation grid is simple and reliable, giving you an accurate overview of bookings and availability. The support staff is excellent. Someone always answers the phone and has the solution, it wasn't always like that a few years ago. There are plenty of options with rate rules. Making last minute adjustments is not overly time consuming.
I love to utilize the booking reports, they are very useful. I wish there were more specific reports.
Diane from Mermaid Cottages
Employees number: 11-50 employees
on line reservations. home away pm app.
The support team is great. The reservation system is also great. The marketing is also good. EAsy to use
Reviews do not transfer over to homeaway and vrbo listing correctly. does not talk to quick books in accounting. Service orders are not the easiest to use. needs work.
Jeanie from NW Comfy Cabins
The customer support is on point, and a huge for us. Love the various reports, OwnerWeb Portal, Software University and "Online Community." Keeps our company ahead of the game.
Pricing plans/coupon codes a bit confusing but support is amazing and does a pretty good job of making sure you comprehend the logistics and helps make sure they are right in your software.
they are well integrated within the hospitality industry and have multiple software options for smaller companies.
I like the features that it provides and the customer support (rep) that we receive. I like the maintenance app, the housekeeping dashboard, new owner portal, online university and dynamic pricing model that is in process (beta currently).
At our size, some of the more customizable items that we want are not able to be created. the housekeeping app (shared with maintenance), is not as user friendly as the dashboard, however, the dashboard can be accessed online via a website.
Brian from Florida Spirit Vacation Homes
Employees number: 11-50 employees
Escapia is a great retail rental reservation and property management software for vacation rental property managers. The system is always online and support is excellent. The industry is evolving quickly and Escapia tries to stay current.
The reservations section is very good, distribution partners, and support is great to communicate with. Trust the software and never reporting for reservations.
Lead management system, service orders, and some accounting reports are very challenging to use and we use outside software for these functions.
Hayley from Bennington Properties
Employees number: 51-200 employees
It makes the ease of making reservation easy for our staff overall and the guests have less wait time on the phone while making a reservation. The ease of adjusting rents and creating rate rules allows for more revenue at the end of each year without any mistakes.
So many great things to say it is hard to know where to start. It is so easy to keep track of what is being completed where and by who. Always time stamps with names on holds, reservations, payments, refunds as well as email correspondence. The visual calendar is another added bonus because it gives a great overall picture of each home and dates that are and are not available so filing spots is very easy. The quick quote feature is fabulous as you can pick a home in the drop down menu and apply any filter and discounts that you already have up to any home easily. Web based is a very huge bonus because you are able to view any information on any device no matter where you are. The software also links up to many other sites so linking and sharing homes and rates is as easy as clicking a button and everything feeds right over. The quick search button at the top makes it very easy to find reservations that are valid or cancelled without having to use many steps.
When adding some new charges they can be hard to track if you are not 100% sure which report that you should be running to find them. Processing revenue can be difficult at some times when guests are in house and reservations crossover between months. This is mostly because if you need to adjust a reservation and revenue has already been processed it can cause some errors with commissions. Just have to be extra aware of what you are doing to not make any mistakes.
Dana from Beachside Vacation Rentals
I've had a good experience working with Escapia for the past 3 years. It works well for our company, owners and partners. It is a little complicated and un-intuitive, however, the Customer Service team is exemplary. They are quick to respond to questions and very knowledgeable and helpful. I'm comfortable using it and appreciate the flexibility of features.
Bradley from Beachside Vacation Rentals
We have been using Escapia for several years now and the best part about it is that it is integrated to a full accounting suite and is part of Glad-To-Have-You which automatically sends information to guests along with a cool app. It does feel cobbled together at times and really needs some upgrades in regards to cleaning app and maintenance management. Also lead tracking of inquires is pretty basic.
Bethany from Beachside Vacation Rentals
Escape has a lot of features, and potentially a lot of power, but it's so complicated that it's easy to miss a step and mess something up badly. Almost nothing about the software is user-friendly or intuitive, everything is convoluted and complicated, and requires many steps and a lot of double-checking.
This also applies to EscapiaNET, which is also not as straightforward as one would hope since property information shows up differently on different platforms. I would count this one of the most useful features of Escapia. We have enjoyed being able to integrate with Glad To Have You and use that for guest communication and contracts, and we also push our properties out to other platforms. EscapiaNET is not without flaws and we have had issues even integrating with VRBO (which is also owned by HomeAway so you would think that would be easy), mostly because of the number of complicated, easy-to-forget steps to make sure everything is perfect in Escape. However, to be fair, I don't know if integration through any other property management software would provide better integration. As it does seem like a very challenging thing to do well.
Escape customer support has done a good job troubleshooting and explaining how things work when I contact them. There are also lots of training resources, self-help articles, explanatory videos, etc, available. I have also heard that the Escape accounting features are useful and thorough. I have not had any experience with the accounting side of Escapia.
One of the things that have been most frustrating about Escapia is the Owner web feature, which is supposed to provide an owner portal where our property owners can log in and see property details, upcoming reservations, owner documents, etc. Owner web itself is pretty limited, which is fine if that's what you want. One problem is that as of now owners cannot reset their password, and so they always have to contact us if they forget it so that we can change it for them. Another challenge has been that many of our owners own more than one property and that for accounting purposes each of these units has to be set up with different owners. That means that when one of those owners logs into the owner portal they can only see one of their properties unless they set up separate logins for each property, which includes separate email addresses. But then those email addresses will automatically be where their owner statements are sent, so if they want all the owner's statements to go to one email, they will have to forward them. We do not want to make our owners jump through hoops like this. We want their experience to be as simple and streamlined as possible.
Escapia also lacks some features (such as automated emails, simpler reports, better filters for sending a guest communication, and the ability to add attachments to that communication) that would make the software more functional. I have also heard from our maintenance and housekeeping teams that Escapia is challenging for them to understand and use as they would like to. Basically, we've ended up using other software and strategies to fill in the gaps and give us the features we want, which is a little disappointing considering the seeming hugeness and complexity of Escapia.
Overall, if you've done your research about property management software and discovered that only Escapia has the features you want - well, we have been using it for a while. It is possible to use it. And if you don't mind doing a lot of work to figure it all out, messing up a lot, and talking to support frequently, then you might be okay. Make sure that all of your staff are thoroughly trained, as Escapia is not easy to figure out on your own. I would especially not recommend this software for people who are not comfortable with computers, software, etc in general.
Response: HomeAway Software, HomeAway Inc.
Date: March 2017
We apologize for the delay in response. We are continuously working on new features and enhancements and your Client Solutions Manager will be happy to share those with you. Please contact us at HomeAwaySoftware@homeaway.com and use the title of ¿Related to Capterra¿ if you would like. It sounds like you already take advantage of our training, support, and other resources, but we would love to show you what other tools we have that might be helpful for you and your team.
Thank you for your feedback,
Jeremy from Padre Escapes
The Escapia software is a priceless tool that we've built our business around. We've been in business almost 4 years and grown to 170 properties, without Escapia we wouldn't have seen such tremendous growth. I gave it 4 instead of 5 stars on Ease of Use only because it does take sometime to properly learn all the features of the software.