Hemlane Software

4.83 / 5 (113) FrontRunners

Our advisors have recommended this product 28 times in the last 30 days

About Hemlane

Hemlane is a cloud-based property management solution that caters to small businesses. The key features of the solution include property marketing, applicant screening, lease tracking, rent collection and maintenance coordination.

Hemlane enables users to market listings on over 40 websites, track leads, set automatic late fees, store documents, coordinate maintenance and communicate with tenants. It also helps tenants to apply for properties online and set up automatic online rent payments. Hemlane helps users keep track of the leases and their renewal dates through a system of alerts and notifications. A cloud-based storage is also provided for property and tenant-specific documents.Instant bank verification and income and expenses reporting are some of the...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

113 Reviews of Hemlane

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(95)

95

4 stars

(17)

17

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 113 results

February 2021

Jesus from RE/MAX Honolulu

Verified Reviewer

Company Size: 51-200 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Hemlane for Property Manager's

It is easy to use once it is set up the maintance department is superb and they are constantly taking care of the tenants

Pros

Easy to use. The office upgrades the software to make it easier for the user to work with

Cons

There are still things that I personally will like to change but I always talk to their office and they had made the change

Reasons for Choosing Hemlane

I spoke to [SENSITIVE CONTENT HIDDEN] and after talking to him and guiding me through the process I was sold

Reasons for Switching to Hemlane

The maintance department were not as effective as Hemlane

February 2021

Raul from Living Properly Management

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Hemlane saved my business!

I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.

Pros

The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.

Cons

To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.

Reasons for Switching to Hemlane

Landlords have access to their rents instantly with Hemlane

November 2017

Mark from Brighton Real Estate Advisors

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Terrific tool, really enjoy how it's made my life easier!

Pros

It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons

There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

February 2021

Patsy from Above PAR Real Estate Services

Company Size: 1 employee

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Saved From Paying for Tutoring to Learn my Software

I am paying much less each month with Hemlane and enjoying the experience much more. I am still learning to use the system but I do not feel I need to pay a tutor to help me learn. It is much more user friendly, and the support I have received from [SENSITIVE CONTENT HIDDEN], my primary contact, and other support members has relieved stress I was once feeling.

Pros

The support I have received from [SENSITIVE CONTENT HIDDEN] from day 1 has been phenomenal. I appreciate how I am always able to schedule a meeting with [SENSITIVE CONTENT HIDDEN] within a day or two, if not the same day. I love that I can send her an email ( and receive a reply) when a question comes up for me, but an immediate answer is not required. She still gets back to me in a timely manner. I am still learning the software, but its much more user friendly, than my previous property management property.

Cons

I am not sure that the financials tracking aspects will prove to be what I would like to have overall. But I am sure I will be able to work around that if necessary with [SENSITIVE CONTENT HIDDEN] help.

Reasons for Switching to Hemlane

I felt I needed to bee an accountant in order to use it. Support started off okay but soon dwindled to almost nothing.

February 2021

Ross from RJ Realty Management

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Hemlane is Great

As a multi family residential property management company Hemlane was the best in terms of features, price and functionality. The software is very easy to use and customer support was really helpful with implementation. I highly recommend for anyone in need of automation!

Pros

Online payments and online maintenance features are essential.

Cons

I wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.

Reasons for Choosing Hemlane

Price, service. Breeze and the other products we investigated had too many features that we wouldn’t use or too little. We wanted a very straight forward software and Hemlane had it.

Response from Hemlane

Replied February 2021

Thanks Ross for your review and look forward to supporting you in 2021!