Hemlane Software

Pros

Dana is great! She helped me a lot with any questions I've asked.
I am so glad I found Hemlane, the free trial allowed me get familiar with the software, the powerful advancement made me found my tenant within a day! I can easily manage my rental properties online, it is easy to use, the weekly summary tells you everything you have to know. I highly recommend it!

Cons

In the beginning, you need to spend a little bit of time to explore those functions on Hemlane, but you will get familiar with it when you use it more often.

Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price.

Pros

Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management.

Cons

Experienced some bugs while trying to set up tenant screening. But luckily the Hemlane staff was very responsive and helped to resolve the issue very quickly.

Pros

-Dashboard gives a great overview
-Email communication keeps me up to date
-Consolidates vital info in easy to see landing page
-Easy ACH for tenants plus they love that it is free for them
-Easy management of work orders
-Easy marketing functions

Cons

-Unable to pull reports on different payment types each month (off line, ACH etc...)
-Offline payment function needs simplification
-Does not allocate late offline payments at a single point of payment screen
-Groups payments by number of "late payments" and not property or renter
-Requires other service (zInspector or others) for move-in and move-out inspections
-Does not allow for mapping of work orders to service provider

Pros

I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.  

Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. 

The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane! 

Pros

The direct deposit, marketing capabilities and tenant screening functions make property management a breeze.

Cons

The financial section could be a little more user friendly. I'd like to be able to hover over the money and be able to be more interactive with it.

Time. I saves me time.

Pros

Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

Cons

Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

Pros

It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons

There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

it was easy to navigate and we found a fabulous tenant as a result right away.

Pros

I am technologically challenged and I found the software very easy to navigate . The customer rep was right there to offer any guidance I needed. She was available on a Sunday to answer any questions I had and was incredibly patient and understanding that we had never been landlords before. She held my hand through the entire process and we met only qualified possible tenants. We were able to choose the tenants we wanted that first day. They have been as wonderful as the customer rep is!

Pros

Hemlane is an amazing solution for streamlined online property management. Our experience managing 30+ properties through Hemlane has been fantastic thanks to the efficiency of the program and the expert communication provided by Customer support representative and her team. Having the ability to accept online applications, quickly convert specific applicants to `Tenant Status and accept online rent payments almost instantly has saved us countless hours of time & resources. Our tenants appreciate the ease of paying rent from their homes, offices & cell phones securely, having the ability to schedule automatic rent payments & having secure records of their payments through Hemlane all in one online portal. We highly recommend Hemlane for all property managers no matter the size or model of the company!

Cons

We are looking forward to added features such as printable applications & property groups by owner. We appreciate that Dana takes all of our suggestions & questions into account.

Simplicity of use for myself and my tenants. Having my tenants calls taken care of when they occur. I do want to remain aware of what is occurring but don't want to have to be on call 24/7. This works beautifully for that.

Pros

It's simple to navigate and doesn't overwhelm. When you do have difficulty finding something a simple email or phone call generates a very quick response and resolution. They worked quickly to update the software (two days) to make the payment date info. clarification that I needed. I had read about this quick response time in reviews when I was shopping for software systems and I experienced it first hand two months into my subscription.

Saves time.

Pros

I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.

Cons

The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.

Pros

The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.

Cons

The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.

Pros

Accessiblity of property management tools especially with service payments to vendors and rental payments from tenants.

Cons

It won't allow same day showing schedule. When a prospective would want an immediate preview, Im not able to update the dashboard.

It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market.

Pros

The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value!

Cons

That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well.

This company has ridiculous customer service, free onboarding, and a simple product. There are a couple of additional features that I want added to the software, but there are workarounds and the team is good at listening to me to have these features added to their enhancement list.
I really like their marketing software -- it makes it easy to advertise my rental properties and see prospective tenants in one pipeline. I have only used the product for 2 months, but was able to get a renter very quickly through it.

Pros

It is simple and I don't get lost in it. I really like their marketing feature (made it easy to find a good renter) and their free onboarding.

Cons

I asked for a couple of things that are not in the software yet -- task reminders and send checks to my vendors.

Advice to Others

My advice is to use Hemlane if you are independent like me and want to know everything going on with your properties but not do the work. The software will remind tenants on rent and late fees, remind my leads to show up to the property for a showing, and other things that I don't have time to do.

I have found the support from Hemlane to be excellent. I am saving a fortune compared to the Real Estate Management Company I was using.

If I need anything, Hemlane tries to get it for me.

Pros

The price and the support provided

Cons

Not being able to group units and building and building group.

Hemlane is a wonderful tech enabled property management solution for real-estate investors looking for a cloud based and client centric partner that allows them to streamline their operations, cut costs, and interface with tenants and vendors in a time efficient manner. Hemlane's software is intuitive and brings traditionally cumbersome and time consuming property management processes such as rent collection, vendor coordination and payment, and leasing in to a time efficient and seamless system enabled by a superior technology backed by a professional and responsive staff. Whether you are a small real-estate investor looking to self-manage passive income generating properties, or are a full time real-estate professional with an existing full service property management staff and large portfolio, Hemlane can help modernize and professionalize your property management processes.

Pros

Hemlane is intuitive, client centric, and I like that it is developed first for a cloud and mobile environment.

Cons

I only hope that Hemlane keeps adding features I reccommend--they have been very receptive to client feedback, and work to incorporate both design and functional changes as they make iterative improvements to their platform, and build out the technology's capabilities.

Advice to Others

The leadership team of Hemlane is thoughtful, and the customer service is responsive.

I moved for my job and left my property to OneRent for rental income. And then I had to fire them because of their poor performance and lack of communication. The transition was challenging not only because I was away, but also because OneRent won't cooperate. the founder was very patient & professional to handle all the issues and bring everything back into normal. While I was struggling with OneRent, I missed the chance to rent out my place, but she was able to find a good tenant after 3 showings.

There are a bit of work involved - filling a few forms and so on. But these are the things that any landlord would like to be involved or at least wants to know. There is absolute transparency in the process and the fee is substantially low. Most of all, Dana is very knowledgeable and fantastic at handling the issues.

One more thing - not sure if OneRent was trying to rip me off or if the price with Hemlane experts are reasonable. In any case, I got two quotes from these two property managers for the same job and Hemlane¿s quote is 40% lower than OneRent.

In all, I highly recommend hiring Hemlane - it is good to know what¿s going on and my property manager has my back.

Pros

Transparency on the rental business and good communication channel with my tenants & property manager.

Cons

Need some work to complete the work - not exactly full service, but it is good that I could have a control.

Advice to Others

There are a few bugs in the system - not working hyperlink and so on.

As I hold investment properties in a number of states throughout the US, Hemlane has provided me with an ideal, consolidated management solution, offering smart software and on-ground support applicable to each property. I now spend *significantly* less time - and have less headache - with the management of my properties. Being a client of Hemlane, I cannot imagine investing in more residential properties without them.

I've been looking around for property management software to help me manage my properties. Surprise to find Hemlane not only does the software, but also offer support for maintenance requests and leasing. Now I can finally fire my expensive property manager! Can't recommend them enough!