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Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Hemlane
Hemlane is a cloud-based property management solution that caters to small businesses. The key features of the solution include property marketing, applicant screening, lease tracking, rent collection and maintenance coordination.
Hemlane enables users to market listings on over 40 websites, track leads, set automatic late fees, store documents, coordinate maintenance and communicate with tenants. It also helps tenants to apply for properties online and set up automatic online rent payments. Hemlane helps users keep track of the leases and their renewal dates through a system of alerts and notifications. A cloud-based storage is also provided for property and tenant-specific documents.Instant bank verification and income and expenses reporting are some of the...
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2021
Jesus from RE/MAX Honolulu
Company Size: 51-200 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Hemlane for Property Manager's
It is easy to use once it is set up the maintance department is superb and they are constantly taking care of the tenants
Pros
Easy to use. The office upgrades the software to make it easier for the user to work with
Cons
There are still things that I personally will like to change but I always talk to their office and they had made the change
Reasons for Choosing Hemlane
I spoke to [SENSITIVE CONTENT HIDDEN] and after talking to him and guiding me through the process I was sold
Reasons for Switching to Hemlane
The maintance department were not as effective as Hemlane
February 2021
Raul from Living Properly Management
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Hemlane saved my business!
I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.
Pros
The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.
Cons
To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.
Reasons for Switching to Hemlane
Landlords have access to their rents instantly with Hemlane
November 2017
Mark from Brighton Real Estate Advisors
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Terrific tool, really enjoy how it's made my life easier!
Pros
It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.
Cons
There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.
February 2021
Patsy from Above PAR Real Estate Services
Company Size: 1 employee
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Saved From Paying for Tutoring to Learn my Software
I am paying much less each month with Hemlane and enjoying the experience much more. I am still learning to use the system but I do not feel I need to pay a tutor to help me learn. It is much more user friendly, and the support I have received from [SENSITIVE CONTENT HIDDEN], my primary contact, and other support members has relieved stress I was once feeling.
Pros
The support I have received from [SENSITIVE CONTENT HIDDEN] from day 1 has been phenomenal. I appreciate how I am always able to schedule a meeting with [SENSITIVE CONTENT HIDDEN] within a day or two, if not the same day. I love that I can send her an email ( and receive a reply) when a question comes up for me, but an immediate answer is not required. She still gets back to me in a timely manner. I am still learning the software, but its much more user friendly, than my previous property management property.
Cons
I am not sure that the financials tracking aspects will prove to be what I would like to have overall. But I am sure I will be able to work around that if necessary with [SENSITIVE CONTENT HIDDEN] help.
Reasons for Switching to Hemlane
I felt I needed to bee an accountant in order to use it. Support started off okay but soon dwindled to almost nothing.
February 2021
Ross from RJ Realty Management
Company Size: 2-10 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Hemlane is Great
As a multi family residential property management company Hemlane was the best in terms of features, price and functionality. The software is very easy to use and customer support was really helpful with implementation. I highly recommend for anyone in need of automation!
Pros
Online payments and online maintenance features are essential.
Cons
I wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.
Reasons for Choosing Hemlane
Price, service. Breeze and the other products we investigated had too many features that we wouldn’t use or too little. We wanted a very straight forward software and Hemlane had it.
Response from Hemlane
Replied February 2021
Thanks Ross for your review and look forward to supporting you in 2021!