Hemlane Software


 

Hemlane is a cloud-based property management solution that caters to small businesses. The key features of the solution include property marketing, applicant screening, lease tracking, rent collection and maintenance coordination.

Hemlane enables users to market listings on over 40 websites, track leads, set automatic late fees, store documents, coordinate maintenance and communicate with tenants. It also helps tenants to apply for properties online and set up automatic online rent payments. Hemlane helps users keep track of the leases and their renewal dates through a system of alerts and notifications. A cloud-based storage is also provided for property and tenant-specific documents.Instant bank verification and income and expenses reporting are some of the other financial features provided by the solution.

Hemlane offers services on a monthly subscription basis that includes support via email, phone and through an online knowledge base.

 

Hemlane - Marketing
 
  • Hemlane - Marketing
    Marketing
  • Hemlane - Properties
    Properties
  • Hemlane - Public page
    Public page
  • Hemlane - Requests
    Requests
  • Hemlane - ServicePros
    ServicePros
  • Hemlane - Tenants
    Tenants
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

31 Reviews of Hemlane

 

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Software Advice Reviews (1)
More Reviews (30)

Showing 1-1 of 1

Nelson from g t G - Cruz
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Delivers as advertised but could be a little more user friendly.

Ease-of-use

Functionality

Product Quality

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N/A
Value for Money

Overall I am currently happy with my subscription with them but think that they have room to improve.

Pros

Hemlane helped me market my rental to various outlets, find and screen a tenant, assisted in writing a lease contract through legal zoom access, set up an ACH payment from tenants, and keep track of property payments for accounting purposes.

Cons

I had a difficult time to navigate the actual software at times but eventually figured it out. The ACH also take a bit longer than I anticipated it to hit my actual bank account.

Review Source
 
 
 
Showing 1-20 of 30

Emmanuel from Natera

June 2018

June 2018

One stop shop for landlords to list and manage properties and tenants

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-Saves time
-Makes it easy to manage your property/tenants for first time landlords
-The price point is excellent

Pros

The Dashboard is user friendly, and provides a great overview of all the things I need in order to manage my property.

Cons

Managing my prospective tenants can be a bit tricky. it would be nice to be able to control what information is displayed when viewing the list of prospective tenants. Also sorting and filtering beyond the "All/Applicant" option would be great.

Review Source: Capterra
 

Ian from Brown Brothers Realty

May 2018

May 2018

Good software for marketing

Ease-of-use

Functionality

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Value for Money

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Pros

Marketing features are the feature I use most and what keeps me committed to the software, as it pulls through so many sites

Cons

Doesn't work as well w/ lower income Tenants b/c of technology challenge and some don't have bank accounts

Review Source: Capterra
 

Steven from Metro Realty Services

May 2018

May 2018

Best decision I have made since starting my own property management company this year!

Ease-of-use

Functionality

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Pros

Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****

Cons

I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

Review Source: Capterra
 

Jerod from Self Employed

May 2018

May 2018

Does everything I need it to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Easily the best feature is their customer support. This is a huuuge deal for me and Hemlane,Team answers any question myself or my tenants have almost instantly. There are a number of websites like Hemlane, but I don't any of them do as good of a job with Customer Support as they do.

Cons

It can be a little un-intuitive for certain things & I'm sometimes not exactly clear what my tenants see vs. what I see on the website. I'd like to be CC'd or something on all the messages they see so I have a better idea of what their experience is like.

Review Source: Capterra
 

Elaine from Independent

March 2018

March 2018

Very satisfied with the experience and customer service provided!

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

Dana is great! She helped me a lot with any questions I've asked.
I am so glad I found Hemlane, the free trial allowed me get familiar with the software, the powerful advancement made me found my tenant within a day! I can easily manage my rental properties online, it is easy to use, the weekly summary tells you everything you have to know. I highly recommend it!

Cons

In the beginning, you need to spend a little bit of time to explore those functions on Hemlane, but you will get familiar with it when you use it more often.

Review Source: Capterra
 


January 2018

January 2018

Easily replaces traditional property managers, at a much more affordable price

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Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price.

Pros

Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management.

Cons

Experienced some bugs while trying to set up tenant screening. But luckily the Hemlane staff was very responsive and helped to resolve the issue very quickly.

Review Source: Capterra
 


December 2017

December 2017

Best property management for the price!

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Quality
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Support
Pros

-Dashboard gives a great overview
-Email communication keeps me up to date
-Consolidates vital info in easy to see landing page
-Easy ACH for tenants plus they love that it is free for them
-Easy management of work orders
-Easy marketing functions

Cons

-Unable to pull reports on different payment types each month (off line, ACH etc...)
-Offline payment function needs simplification
-Does not allocate late offline payments at a single point of payment screen
-Groups payments by number of "late payments" and not property or renter
-Requires other service (zInspector or others) for move-in and move-out inspections
-Does not allow for mapping of work orders to service provider

Review Source: Capterra

  Response: Hemlane, Tenantopia, Inc.

Date: December 2017

December 2017

 

Thank you for your review on Hemlane! Work order mapping will be coming as new features in January 2018. We look forward to supporting your management.

 

Ini from Coupa Software
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

I could not have kept costs down and realized additional revenue without Hemlane!

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Functionality

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Value for Money

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Pros

I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.  

Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. 

The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane! 

Review Source: Capterra
 

Molly from Mountain Property Management, LLC

November 2017

November 2017

You will never find a better value for property management software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

The direct deposit, marketing capabilities and tenant screening functions make property management a breeze.

Cons

The financial section could be a little more user friendly. I'd like to be able to hover over the money and be able to be more interactive with it.

Review Source: Capterra
 

Steven from Sunnyside on the Gulf
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very happy with the function of the software for our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Time. I saves me time.

Pros

Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

Cons

Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

Review Source: Capterra
 

Mark from Brighton Real Estate Advisors

November 2017

November 2017

Terrific tool, really enjoy how it's made my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
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Pros

It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons

There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

Review Source: Capterra
 

Tracy from capricci design
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

We had a stellar experience with Hemlane from my very first phone call. One of the customer rep is a rare jewel.

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it was easy to navigate and we found a fabulous tenant as a result right away.

Pros

I am technologically challenged and I found the software very easy to navigate . The customer rep was right there to offer any guidance I needed. She was available on a Sunday to answer any questions I had and was incredibly patient and understanding that we had never been landlords before. She held my hand through the entire process and we met only qualified possible tenants. We were able to choose the tenants we wanted that first day. They have been as wonderful as the customer rep is!

Review Source: Capterra
 

Paul from Paul Lopez Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This product is a great value & comes with excellent customer service & communication!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Hemlane is an amazing solution for streamlined online property management. Our experience managing 30+ properties through Hemlane has been fantastic thanks to the efficiency of the program and the expert communication provided by Customer support representative and her team. Having the ability to accept online applications, quickly convert specific applicants to `Tenant Status and accept online rent payments almost instantly has saved us countless hours of time & resources. Our tenants appreciate the ease of paying rent from their homes, offices & cell phones securely, having the ability to schedule automatic rent payments & having secure records of their payments through Hemlane all in one online portal. We highly recommend Hemlane for all property managers no matter the size or model of the company!

Cons

We are looking forward to added features such as printable applications & property groups by owner. We appreciate that Dana takes all of our suggestions & questions into account.

Review Source: Capterra
 

SONIA from Another Way Property Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Can't beat value and customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Support

Simplicity of use for myself and my tenants. Having my tenants calls taken care of when they occur. I do want to remain aware of what is occurring but don't want to have to be on call 24/7. This works beautifully for that.

Pros

It's simple to navigate and doesn't overwhelm. When you do have difficulty finding something a simple email or phone call generates a very quick response and resolution. They worked quickly to update the software (two days) to make the payment date info. clarification that I needed. I had read about this quick response time in reviews when I was shopping for software systems and I experienced it first hand two months into my subscription.

Review Source: Capterra
 

Yusuke from RE

September 2017

September 2017

Fantastic support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Product Quality
Quality
Value for Money
Value
Support

Saves time.

Pros

I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.

Cons

The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.

Review Source: Capterra
 

Karen from Health Care

September 2017

September 2017

Hemlane provides excellent affordable property management solutions to real estate owner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.

Cons

The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.

Review Source: Capterra
 

Lucy from Envisage Real Estate

August 2017

August 2017

Excellent tool for property owners who want to be Landlord, at the same time Property manager.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Accessiblity of property management tools especially with service payments to vendors and rental payments from tenants.

Cons

It won't allow same day showing schedule. When a prospective would want an immediate preview, Im not able to update the dashboard.

Review Source: Capterra
 

Deborah from Animal Hospice

June 2017

June 2017

Fantastic program for property management and home rental. Very quick results.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market.

Pros

The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value!

Cons

That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well.

Review Source: Capterra
 

Mike from Landlord
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Hemlane is ideal for my 5 properties

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This company has ridiculous customer service, free onboarding, and a simple product. There are a couple of additional features that I want added to the software, but there are workarounds and the team is good at listening to me to have these features added to their enhancement list.
I really like their marketing software -- it makes it easy to advertise my rental properties and see prospective tenants in one pipeline. I have only used the product for 2 months, but was able to get a renter very quickly through it.

Pros

It is simple and I don't get lost in it. I really like their marketing feature (made it easy to find a good renter) and their free onboarding.

Cons

I asked for a couple of things that are not in the software yet -- task reminders and send checks to my vendors.

Advice to Others

My advice is to use Hemlane if you are independent like me and want to know everything going on with your properties but not do the work. The software will remind tenants on rent and late fees, remind my leads to show up to the property for a showing, and other things that I don't have time to do.

Review Source: Capterra
 

Stanley from Stanley Winderman
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Hemlane is Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have found the support from Hemlane to be excellent. I am saving a fortune compared to the Real Estate Management Company I was using.

If I need anything, Hemlane tries to get it for me.

Pros

The price and the support provided

Cons

Not being able to group units and building and building group.

Review Source: Capterra