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Hemlane software

32 reviews(5.0/5)
32 reviews(5.0/5)

Hemlane is a cloud-based property management solution that caters to small businesses. The key features of the solution include property marketing, applicant screening, lease tracking, rent collection and maintenance coordination.

Hemlane enables users to market listings on over 40 websites, track leads, set automatic late fees, store documents, coordinate maintenance and communicate with tenants. It also helps tenants to apply for properties online and set up automatic online rent payments. Hemlane helps users keep track of the leases and their renewal dates through a system of alerts and notifications. A cloud-based storage is also provided for property and tenant-specific documents.Instant bank verification and income and expenses reporting are some of the other financial features provided by the solution.

Hemlane offers services on a monthly subscription basis that includes support via email, phone and through an online knowledge base.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

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32 Reviews of Hemlane

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  • Verified Reviewer

    Number of employees: 1 employee

    August 2018

    Hemlane

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Hemlane a little over a year now for a condo rental property and I am very satisfied and pleased with the service and tools they provide. When I need help, I get prompt feedback and support. The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues. I think Hemlane is a great value for the money. Hemlane is geared towards those landlords that want to stay a little bit involved with the management activities, rather than have someone do 100% and not be involved or bothered at all. But, their tool and service make it easier to do. And the fee structure is more based upon paying for the service you use, as opposed to flat monthly %'s of the rent. Overall, I am very pleased with Hemlane and would highly recommend them.

    Pros

    The online tool is great to have one place to go to manage and see the status on my rental properties, communicate with the tenants and see any open issues.

    Cons

    I know I can get a summary, but maybe a more detailed itemization of annual expenses for tax purposes would be good.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Emmanuel from Natera

    June 2018

    One stop shop for landlords to list and manage properties and tenants

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    -Saves time -Makes it easy to manage your property/tenants for first time landlords -The price point is excellent

    Pros

    The Dashboard is user friendly, and provides a great overview of all the things I need in order to manage my property.

    Cons

    Managing my prospective tenants can be a bit tricky. it would be nice to be able to control what information is displayed when viewing the list of prospective tenants. Also sorting and filtering beyond the "All/Applicant" option would be great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ian from Brown Brothers Realty

    May 2018

    Good software for marketing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Marketing features are the feature I use most and what keeps me committed to the software, as it pulls through so many sites

    Cons

    Doesn't work as well w/ lower income Tenants b/c of technology challenge and some don't have bank accounts

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Steven from Metro Realty Services

    May 2018

    Best decision I have made since starting my own property management company this year!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****

    Cons

    I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jerod from Self Employed

    May 2018

    Does everything I need it to

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easily the best feature is their customer support. This is a huuuge deal for me and Hemlane,Team answers any question myself or my tenants have almost instantly. There are a number of websites like Hemlane, but I don't any of them do as good of a job with Customer Support as they do.

    Cons

    It can be a little un-intuitive for certain things & I'm sometimes not exactly clear what my tenants see vs. what I see on the website. I'd like to be CC'd or something on all the messages they see so I have a better idea of what their experience is like.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Elaine from Independent

    March 2018

    Very satisfied with the experience and customer service provided!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dana is great! She helped me a lot with any questions I've asked.
    I am so glad I found Hemlane, the free trial allowed me get familiar with the software, the powerful advancement made me found my tenant within a day! I can easily manage my rental properties online, it is easy to use, the weekly summary tells you everything you have to know. I highly recommend it!

    Cons

    In the beginning, you need to spend a little bit of time to explore those functions on Hemlane, but you will get familiar with it when you use it more often.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Nelson from g t G - Cruz

    Specialty: Residential / Single-family

    Number of employees: 1 employee

    January 2018

    Delivers as advertised but could be a little more user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Overall I am currently happy with my subscription with them but think that they have room to improve.

    Pros

    Hemlane helped me market my rental to various outlets, find and screen a tenant, assisted in writing a lease contract through legal zoom access, set up an ACH payment from tenants, and keep track of property payments for accounting purposes.

    Cons

    I had a difficult time to navigate the actual software at times but eventually figured it out. The ACH also take a bit longer than I anticipated it to hit my actual bank account.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    January 2018

    Easily replaces traditional property managers, at a much more affordable price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cut out the expensive property manager middleman, and gave me direct and easy control on managing my property at a much more affordable price.

    Pros

    Simple, intuitive UI. Ability to post listing to many different websites, and has an elegant plug-in for craigslist listing. Flexible pricing model that is significantly cheaper than traditional property managers. Fast and easy set-up for listing and tenant management.

    Cons

    Experienced some bugs while trying to set up tenant screening. But luckily the Hemlane staff was very responsive and helped to resolve the issue very quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    December 2017

    Best property management for the price!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Dashboard gives a great overview
    -Email communication keeps me up to date
    -Consolidates vital info in easy to see landing page
    -Easy ACH for tenants plus they love that it is free for them
    -Easy management of work orders
    -Easy marketing functions

    Cons

    -Unable to pull reports on different payment types each month (off line, ACH etc...)
    -Offline payment function needs simplification
    -Does not allocate late offline payments at a single point of payment screen
    -Groups payments by number of "late payments" and not property or renter
    -Requires other service (zInspector or others) for move-in and move-out inspections
    -Does not allow for mapping of work orders to service provider

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Hemlane, Tenantopia, Inc.

    December 2017

    Thank you for your review on Hemlane! Work order mapping will be coming as new features in January 2018. We look forward to supporting your management.

  • Ini from Coupa Software

    Number of employees: 501-1,000 employees

    December 2017

    I could not have kept costs down and realized additional revenue without Hemlane!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.  

    Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. 

    The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane! 

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Molly from Mountain Property Management, LLC

    November 2017

    You will never find a better value for property management software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The direct deposit, marketing capabilities and tenant screening functions make property management a breeze.

    Cons

    The financial section could be a little more user friendly. I'd like to be able to hover over the money and be able to be more interactive with it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Steven from Sunnyside on the Gulf

    Number of employees: 2-10 employees

    November 2017

    Very happy with the function of the software for our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time. I saves me time.

    Pros

    Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

    Cons

    Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Mark from Brighton Real Estate Advisors

    November 2017

    Terrific tool, really enjoy how it's made my life easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

    Cons

    There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tracy from capricci design

    Number of employees: 1 employee

    October 2017

    We had a stellar experience with Hemlane from my very first phone call. One of the customer rep is a rare jewel.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it was easy to navigate and we found a fabulous tenant as a result right away.

    Pros

    I am technologically challenged and I found the software very easy to navigate . The customer rep was right there to offer any guidance I needed. She was available on a Sunday to answer any questions I had and was incredibly patient and understanding that we had never been landlords before. She held my hand through the entire process and we met only qualified possible tenants. We were able to choose the tenants we wanted that first day. They have been as wonderful as the customer rep is!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Paul from Paul Lopez Property Management

    Number of employees: 2-10 employees

    September 2017

    This product is a great value & comes with excellent customer service & communication!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hemlane is an amazing solution for streamlined online property management. Our experience managing 30+ properties through Hemlane has been fantastic thanks to the efficiency of the program and the expert communication provided by Customer support representative and her team. Having the ability to accept online applications, quickly convert specific applicants to `Tenant Status and accept online rent payments almost instantly has saved us countless hours of time & resources. Our tenants appreciate the ease of paying rent from their homes, offices & cell phones securely, having the ability to schedule automatic rent payments & having secure records of their payments through Hemlane all in one online portal. We highly recommend Hemlane for all property managers no matter the size or model of the company!

    Cons

    We are looking forward to added features such as printable applications & property groups by owner. We appreciate that Dana takes all of our suggestions & questions into account.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • SONIA from Another Way Property Solutions

    Number of employees: 2-10 employees

    September 2017

    Can't beat value and customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplicity of use for myself and my tenants. Having my tenants calls taken care of when they occur. I do want to remain aware of what is occurring but don't want to have to be on call 24/7. This works beautifully for that.

    Pros

    It's simple to navigate and doesn't overwhelm. When you do have difficulty finding something a simple email or phone call generates a very quick response and resolution. They worked quickly to update the software (two days) to make the payment date info. clarification that I needed. I had read about this quick response time in reviews when I was shopping for software systems and I experienced it first hand two months into my subscription.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Yusuke from RE

    September 2017

    Fantastic support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves time.

    Pros

    I use Hemlane's Smart management, and the amount of help you can get is great. My property manager is always willing to pick up the phone and ready to help.

    Cons

    The software is very easy to navigate once you get a hang of it. There will be some learnings to do for new users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Karen from Health Care

    September 2017

    Hemlane provides excellent affordable property management solutions to real estate owner.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The prompt customer support and flexibility are wonderful. As owner you could get involved as much as you like or you could step back and rely on the great support you receive from Hemlane to take care of your real estate management needs. With the easy access online tools you could manage your property thousands miles away and not worry about hiring expensive local property management firm who charges way more. Also included in the package you get help from its online legal partner who is great for answering questions and preparing legal document. It is a one stop shop that meet my property management needs.

    Cons

    The software is constantly adding more features and it will provide more benefits for the users. Looking forward to more offering.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Lucy from Envisage Real Estate

    August 2017

    Excellent tool for property owners who want to be Landlord, at the same time Property manager.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Accessiblity of property management tools especially with service payments to vendors and rental payments from tenants.

    Cons

    It won't allow same day showing schedule. When a prospective would want an immediate preview, Im not able to update the dashboard.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Deborah from Animal Hospice

    June 2017

    Fantastic program for property management and home rental. Very quick results.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves me time, and a lot of money. We are renting our home in California while my husband works on the east coast. This is 10% of the cost of traditional property management groups that I interviewed. Very friendly knowledgeable people. I think of it as the Airbnb of the long term rental market.

    Pros

    The ease of use, wide range of advertising. There is really fast tech support from folks that know how to use the program. Oh, and did I mention the price. What a value!

    Cons

    That it is not really geared for commercial rentals. I am hoping they go into the commercial market as well.

    Review Source: Capterra
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