Is Hemlane right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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Frontrunner 2021

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Hemlane?

Hemlane is a cloud-based property management solution that caters to small businesses. The key features of the solution include property marketing, applicant screening, lease tracking, rent collection and maintenance coordination. Hemlane enables users to market listings on over 40 websites, track leads, set automatic late fees, store documents, coordinate maintenance and communicate with tenants. It also helps tenants to apply for properties online and set up automatic online rent payments. Hemlane helps users keep track of the leases and their renewal dates through a system of alerts and notifications. A cloud-based storage is also provided for property and tenant-specific documents.Instant bank verification and income and expenses reporting are some of the other... read more

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User Review Highlights

4.84

119 Reviews

5
101
4
17
3
1
2
0
1
0
4.5

Ease-of-use

out of 5
5

Customer Support

out of 5
5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business."
  • icon"Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless."
  • icon"The Dashboard is user friendly, and provides a great overview of all the things I need in order to manage my property."
  • icon"When an operation fails to perform, it simply prompt an error message."
  • icon"There is no app, that is my only complaint. We operate our real estate investment/property management business primarily by phone."
  • icon"There isnt a mobile app yet. Interaction in the financials page is a bit difficult to make changes to late fees."

Read user reviews

How much does Hemlane cost?

No setup costs, monthly or annual subscription, annual billing for best rates, cancel at any time. ----------------------------------------------------------------- ANNUAL SUBSCRIPTION PRICING BASIC PACKAGE: $2 per month per unit + $28 base price ESSE TIAL PACKAGE: $12 per month per unit + $28 base price COMPLETE PACKAGE: $32 per month per unit + $28 base price ----------------------------------------------------------------- MONTHLY SUBSCRIPTION PRICING BASIC PACKAGE: $2.5 per month per unit + $34 base price ESSE TIAL PACKAGE: $15 per month per unit + $34 base price COMPLETE PACKAGE: $40 per month per unit + $34 base price ----------------------------------------------------------------- Complete package includes: legal on-call advice, maintenance coordination, connection to local third party agents and more.

Starting price

$30.00 per month

Free trial

Available

Free version

Not Available

Which features does Hemlane offer?

Core features:

AccountingAccounting IntegrationACH Payment ProcessingActivity DashboardActivity TrackingAlerts/NotificationsApplication ManagementBackground ScreeningBilling & InvoicingBooking ManagementShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is Hemlane to use and deploy?

Hemlane supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Hemlane

4.84/5 out of 119 Reviews

Showing 1 - 5 of 119 reviews

User Profile

Jessica

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

Great value and customer support for small business owner

We did extensive research when choosing on online platform for the management of our properties. Hemlane was one of the only platforms that we felt truly protected on, as landlords who are conscious about legal concerns around allowing online payments. But we also greatly appreciate that the software is easy to use for our tenants, and so far, they really appreciate the functionality of it! It’s made communication and processes so much more seamless!

Pros

Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!

Cons

The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.

Reasons for choosing Hemlane

Hemlane protects Owner-Manager interests much better than the alternatives, by disallowing partial payments.

Response from Hemlane

Thanks Jessica! And, we look forward to improving the financials for you!

Replied December 2019

Raul

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Hemlane saved my business!

I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.

Pros

The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.

Cons

To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.

Reasons for switching to Hemlane

Landlords have access to their rents instantly with Hemlane

Mark

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2017

Terrific tool, really enjoy how it's made my life easier!

Pros

It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons

There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

Lukas

Company size: 1 employee

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Feedback from an engineer

Excellent. I'm glad we chose Hemlane. It is my secret tool that i don't think many landlords have heard about. The big names out there dominate the market, but we tried a few of them very systematically and i wasn't impressed with them at all. As an owner that wants to take 10 units now, to 100 someday, i put A LOT of time and effort into evaluating software to try and select which one was going to be the best for our goals, grow with us, and also help us grow.

Pros

This software was made to make your life as a landlord easier and streamline many of the steps and tasks necessary when it comes to managing tenants. I spent quite a few hours filling out a decision matrix to select which software platform we were going to use. Hemlane was the easy winner with the items which we weight heavily and features that we wanted. Most of our weights and preferences stem from wanting to have a very streamlined and efficient property management system.

Cons

I think that coming on board and understanding how the Hemlane process works from the time a prospective tenant is interested to the time they are all set up as a tenant was not very well communicated. We kind of had to figure it out on our own. There is so many little nuances with what the software does, how it communicates, how it advertises, what happens when a prospective tenant reaches out from a 3rd party site via email, etc. Thought the software is set up great and i wouldn't change much, but some training when purchasing the product for the first time would have eliminated a lot of headaches and questions for instances like were mentioned. Also, PLEEEEEAAAAASSSEEEE make an android app. The mobile version of the site does not seem to work well. Both myself and tenants have had problems with it.

Reasons for choosing Hemlane

Our Absolute Requirements were as follows: 1. Online payment Capabilities both to and from tenants 2. Automatic Late Fees 3. A maintenance tracking and communication portal 4. Automatic lease tracking and renewal notifications Weights used to make are decision were as follows: 1. Cost (total cost per month, screening and background check cost, total setup cost) = 30% 2. Number and type of Advertising sites = 10% 3. Technical Support = 10% 4. Mobile app, Mobile friendly capabilities = 10% 5. Prospective Tenant, background and credit check structure/process - who streamlined is it? = 20% 6. Sheduling calendar for showings for prospective tenants and how it wors = 10% 7. Aesthetics/Layout/Ease of use = 10% Hemlane had the highest in many of these categories compared to the softwares which we investigated.

Reasons for switching to Hemlane

The customer support was atrocious. We couldn't even get our bank account setup after six weeks. It was also more expensive, and the so called "accounting" features were utterly ridiculous. I was better off keeping spreadsheets.

Patsy

Company size: 1 employee

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Saved From Paying for Tutoring to Learn my Software

I am paying much less each month with Hemlane and enjoying the experience much more. I am still learning to use the system but I do not feel I need to pay a tutor to help me learn. It is much more user friendly, and the support I have received from [SENSITIVE CONTENT HIDDEN], my primary contact, and other support members has relieved stress I was once feeling.

Pros

The support I have received from [SENSITIVE CONTENT HIDDEN] from day 1 has been phenomenal. I appreciate how I am always able to schedule a meeting with [SENSITIVE CONTENT HIDDEN] within a day or two, if not the same day. I love that I can send her an email ( and receive a reply) when a question comes up for me, but an immediate answer is not required. She still gets back to me in a timely manner. I am still learning the software, but its much more user friendly, than my previous property management property.

Cons

I am not sure that the financials tracking aspects will prove to be what I would like to have overall. But I am sure I will be able to work around that if necessary with [SENSITIVE CONTENT HIDDEN] help.

Reasons for switching to Hemlane

I felt I needed to bee an accountant in order to use it. Support started off okay but soon dwindled to almost nothing.

Showing 1 - 5 of 119 reviews

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