Hemlane for Property Manager's

It is easy to use once it is set up the maintance department is superb and they are constantly taking care of the tenants

Pros

Easy to use. The office upgrades the software to make it easier for the user to work with

Cons

There are still things that I personally will like to change but I always talk to their office and they had made the change

Hemlane saved my business!

I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.

Pros

The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.

Cons

To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.

Terrific tool, really enjoy how it's made my life easier!

Pros

It's pretty quick and easy to get right into it and start working. And, I have never experienced such incredible customer support with software - simply the best, and the standard by which all others should be judged.

Cons

There are a couple functionality elements that sometimes leaving me scratching my head. But once I get it, I'm good to go.

Saved From Paying for Tutoring to Learn my Software

I am paying much less each month with Hemlane and enjoying the experience much more. I am still learning to use the system but I do not feel I need to pay a tutor to help me learn. It is much more user friendly, and the support I have received from [SENSITIVE CONTENT HIDDEN], my primary contact, and other support members has relieved stress I was once feeling.

Pros

The support I have received from [SENSITIVE CONTENT HIDDEN] from day 1 has been phenomenal. I appreciate how I am always able to schedule a meeting with [SENSITIVE CONTENT HIDDEN] within a day or two, if not the same day. I love that I can send her an email ( and receive a reply) when a question comes up for me, but an immediate answer is not required. She still gets back to me in a timely manner. I am still learning the software, but its much more user friendly, than my previous property management property.

Cons

I am not sure that the financials tracking aspects will prove to be what I would like to have overall. But I am sure I will be able to work around that if necessary with [SENSITIVE CONTENT HIDDEN] help.

Hemlane is Great

As a multi family residential property management company Hemlane was the best in terms of features, price and functionality. The software is very easy to use and customer support was really helpful with implementation. I highly recommend for anyone in need of automation!

Pros

Online payments and online maintenance features are essential.

Cons

I wish you could target specific sites when advertising listings. Right now the software mass advertises vacancies.