The state of Virginia mandates that HOAs have a method of communicating among neighbors. We have just 36 home with all busy people, so needed something that could be set up, operate, post and maintain documents, and was simple and easy to use. After looking at several options, HOA Ally looked great and after using it, it was really the best.

HOA Ally was really easy to get up and use. The company was great at explaining it and being responsive to our needs.

It provided everything that we needed. Instead of paying monthly, we wanted to pay for a year, since it is less admin. That was not an immediate option, but we contacted HOA Ally and they approved it and even gave us a discount.

The association that I am president of is for a set of vacation condos. Many owners are not physically present at their units. I needed a means for efficient communication and sharing of general information.

We are a small, self managed HOA. I was looking for a solution for our members to be able to communicate with one another, share key documents, etc. This worked out perfect! It is extremely easy to get set up originally and very low overhead to maintain ... perfect for our self managed HOA. The file sharing is fast uploads and downloads. The basic communication templates work well for owners to reach board members.

I had a few quirks with the email reflectors ... especially if I try to use the email aliases from my own email tool (required if you want to do anything fancy with your email like attachments). It would be nice to have the ability to put together a survey and have the results gathered by HOA Ally. For instance, we were bringing a chimney sweep in to service the units and I wanted the ability to ask which units wanted in. Using the tools provided, I was not able to have their results come back to me or be aggregated in some place on HOA Ally and many owners ended up getting spammed every time someone responded to the original request. Also, a couple of units have been sold since we are with HOA Ally. Realtors have asked for access to our governing documents. The only way that I have found so far to make this work is to create an account for the realtor as a renter of the unit they were trying to purchase. Not sure if there is a better way to do this.

Some in the association are particularly reluctant to take on new technologies. Many of the residents and owners, however, have expressed gratitude for the new service. Sadly, we are not using all of CondoAlly’s most interesting features, such as assessment payment tracking.

Very responsive customer support. Special email addresses, vendors list, and maintenance logs are useful. Calendar with reminders is also useful to announce potentially-disruptive service work. Beyond-great value for $0.

The UI has rough edges at different screen sizes. The committees features are well-intentioned, but don’t offer effective collaboration tooling (task tracking is especially lacking). Documents mechanism is a bit clunky.

Although we have yet to publish our site and have owners start using it (HOA board issues), as treasurer, I have been using Condo Ally to record dues payments since the beginning of the year, and we are currently building our document library, establishing vendor data, etc. We are committed to Condo Ally and did quite a bit of evaluation. We kept coming back to this one.

Intuitive, easy to learn and set up. Surprising number of features and functionality. Not fancy, but for what we need - the basics - it's excellent. Seems like it was developed by people who actually know what is needed by a HOA. Also document library - powerful and simple to use. One of the best things so far is the ability to make changes. Very easy to do at our end. Some systems we evaluated were very limiting in the changes they allowed users to make without some support involvement.

Only real issue I have is the inability to set up automatic recurring payments. Of course, I'd like to see lower transaction costs for online payments, but I realize these are 3rd party payment processor issues. I'd love to see a little more bookkeeping capability, but I can't really complain about much with this platform.

We are very happy with HOA Ally overall. We will be considering using the paid version for assessment collections in the future.

We needed a way to facilitate two way communication between our newly formed board and homeowners. We wanted all meeting notes, budgets, upcoming events etc to be visible and easily accessed by all. We love the upload folders options and Calendar.

It would be best if Homeowners could create their own logins. For security purposes, administrators could provide a code giving them access. It is demanding for larger communities to have to enter needed sign up info for each household. Opening folders and readily seeing information can be confusing. When you click on a folder, you must scroll down to see it’s contents. I thought the folder links were not working at first. Would be best if once folder clicked, it scrolls down automatically for you or opens the contents to a new page.