Pendo Software

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FrontRunners 2021

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About Pendo

Pendo is a cloud-based rental property management solution designed for small and midsize landlords and property managers. The solution enables users to oversee property portfolios, self-screen potential tenants, create digital leases, advertise vacant properties with single property websites, create move-in/out condition inspection reports, track expenses, build financial reports and more. With Pendo's suite of digital tools, users can send rental applications and lease agreements to tenants and prospects; tenants can sign leases electronically. Landlords can also design property websites to display rent-related information and share vacant property listings on Facebook and Twitter. A built-in performance dashboard keeps track of monthly rent, lease expiry da...

Pendo Pricing

Basic - $10/month 1-5 rentals Plus - $29/month: 1-300 Pro - $60/month: 1-300, custom branding, report sharing, multi-user accounts and portfolio import. Enterprise - Custom pricing. Includes all features plus tools for Property management companies

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

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Pendo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 29 reviews

User Profile

Michael

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

Great way to get insight into usage

The overall experience has been great. The onboarding process has been good, and my new success manager has been helpful. Helped me get more insight then I got with google analytics to aid in data-driven decision making. Still working on rolling out guides.

Pros

Great way to get insight into how customers and users are using our product and features. Capturing all data on the web even when you didn't tag a feature or page yet is a huge bonus. Able to do a lot without engineering was a key factor for adopting. Easy to build quick reports, look at data by segments, etc. Tagging pages and features are easy when your CSS works well with pendos tool. Guides seem easy to create and target.

Cons

Some inconsistencies in UIs still as the product evolved. I would like some more reporting/analytics options such as comparing segments to do more in the app vs having to export data to excel or BI tool. Mobile app capabilities to tag features and pages still well behind web capabilities.

Phillip

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Smart Tools for Small Players

Pros

Pendo provides valuable web-based tools to small-scale real estate investors and property managers at a fair price. The key features that I have found to be the most helpful are the ability to send and manage digital rental applications, to then use the platform to do perform credit and softcheck reports, and finally to automatically collect rent payments through PendoPay. These are the three features that I think provide the most value to me as they reduce risk efficiently and effectively. Although these features are offered by many other property management software companies, Pendo is one of the only ones (or maybe the only) that offers these features to small-scale investors located in Canada. Most of the other software applications that are available in Canada target Medium to Large scale companies with a monthly or annual fee that is too high for most small-scale property managers or DIY real estate investors.

Cons

I don't like that there isn't an accompanying app for smart phone / tablet. Other features that are not included that would provide much value include the ability to manage maintenance requests and tenant communication. While some may utilize the bookkeeping and reporting features, I do not and I prefer to use Quickbooks Online.

Reasons for choosing Pendo

Although there are other property management software applications with more comprehensive features, they tend to be cost prohibitive and often with a poor user interface. I chose Pendo over all the alternative products because it is available in Canada and provides what I believe are some of the most important tools needed as a small-scale real estate investor.

Response from Pendo

Thank you for the great review, Phillip. We are excited to release the maintenance issue tracker in the coming months!

Replied November 2019

Danny

Company size: 1 employee

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2017

Have used Pendo for a few years and it works pretty well. Could use a few more expense catagories.

Pros

The reporting feature has been a good option when filing my taxes. I am able to download into a spreadsheet and check for errors and omissions.

Cons

It gets a little buggy once in a while. I have had problems with functionality and log in issues from time to time.

Response from Pendo

Thank you for taking the time to give us a review and we're happy to hear that our reporting feature makes tax time a little easier. We are always striving to improve our product and to provide the best service and support we can to make our user's lives easier!

Replied October 2017

Sarah

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2017

Pendo is easy to use, navigate, and resolve issues with!

Easy and central place to organize and administer rental taskers.

Pros

They're incredibly responsive, and otherwise their product is always up and working. I love the extra goodies as well with regards to each property and personalization.

Cons

I think sometimes the way things can be organized on the landing page can be more straightforward, but you learn it fast and I'm content!

Response from Pendo

Sarah, thank you for the awesome review! We couldn't be more pleased to know that you find Pendo easy to use and our team is incredibly responsive. We value each and every one of our users and strive to deliver a product to make your lives easier.

Replied October 2017

Sarah

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2017

I manage over 100 apartments

Pros

I was so excited that you can send lease agreements out within 5 minutes; it's so easy. You can see what units are expiring in 90 days; you always have a good vision on what's happening in your portfolio.

Cons

If a lease is expiring say Sept 30, 2017 and you have done a new lease starting October 1, 2017 it doesn't recognize that you have a new lease pending.

Response from Pendo

Thanks for the positive review Sarah! So happy to hear that you are excited about how quick and easy it is to send a lease agreement and that Pendo keeps you up to date on what's happening in your portfolio.

Replied October 2017

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