But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent.

Room Raccoon's best features are its user-friendliness, modernity, connection to our online payment system and other platforms, as well as the constant evolution and improvement.

Usability, technical service, good functionalities.

What I like is that is it simple to use, yet very organized and efficient. I am very happy about the 'book now button' as now guests can book directly on our website without enquiring first.

Easy to use and definitely good support when a problem arises.

As a customer, you are a number; they dont even ask your name on the phone, just your ID. Roomraccoon apologises for their incorrect info during sales, but... its your problem now.

RoomRacoon does a great top of managing all of my channels and giving me a real time information. I also like how I can send confirmations, charge credit cards and send folios from my phone.

A good product ruined inept development and inadequate customer support.

RoomRaccoon helps me to be on top of all my bookings, so I can do the overall management with much more confidence.

Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money.

Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst.

I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.

Price changes are limited. Channel manager only connects you to 4-5 OTA's and then you need to plug in another channel manager.

As overall: easy to use, easy to understand, modern, well-structured, saving time and energy.

The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it.

Extremely user friendly and convenient to use and manage. Very customisable and adaptable to the needs of each type of hotel/guesthouse/lodge.

It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great. You can always e-mail or call them at any time.

I think the user-friendliness and accessibility is very good. I now enjoy all kinds of benefits at a low rate per month.

The user interface is probably the best thing about Room Racoon.

They will not take ownership for the faults of the system and will always say that it's because you aren't using the system properly.

They have fantastic integration and connecting capabilities. As a partner in guest experience, it is always very pleasant to work with.

It's an easy to use system, yet sufficiently flexible to meet most requirements of any small to mid-sized hospitality business. On-boarding was pretty straight forward.

Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising.

All in one hotel/lodge management. Great front of house and great back office.

Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices).

I found it took a while to set up and add in everything and I was a bit sceptical it was going to be intricate to use but this is not the case now.

Overall the best thing was the quick response and clear answers you get from customer service, thank you.

Customer Service was horrible. You could not talk to someone when you wanted to.

It was simple enough, even for a novice user like myself. The fact I could integrate it with my bank account and automatically enter expenses and raise invoices with my own branding etc. was great.

The single most annoying thing about it is the support.

The FreshBooks/Xero integration stopped working around 2017 (I don't know why; each company blames the other).

We were currently using Quickbooks, which had, at the time, very limited cloub-based capability. Xero looked great, was easy to use, and made it possible for our virtual team to work together.

I love how easy it is to sync bank feeds and reconcile transactions. I love the rule feature that allows me to set my routine transactions to the correct COA.

There is more information in the project tabs than what you can obtain in the report which is disappointing.

I believe Xero have captured a very nice niche of the industry with it's very business orientated user interface and simplisitic feel. It makes accounting somewhat fun for the business owner.

Ve not used the full power of Xero yet but so far it’s been great in helping me keep track of real time spending etc. It’s certainly an asset to the business and I’m learning more as I use it.

Finances are easier to keep up to date and more frequently, the software updates are seamless, the reports are great, the integrations are outstanding, and the service is super.

Every feature I need is an extra add on charge. The remember me at login does not work and I have to waste time with 2 step login every time I leave the computer for 5 minutes.

Xero has been a great experience for me. If you want software that can automatically allocate transactions when and where you need them to go, save yourself time and check out Xero.

Great software, price is affordable for small businesses.

Xero is easy to use (with a little direction perhaps) and it's been great for invoicing, payroll, and tracking our finances.

Easy to share with accountants. A thoughtful social enterprise discount given too.

And there are odd glitches in the reporting (cannot recall all the details now, I only have one client left using this app) that I had to watch out for.

Appalling Software - Avoid at all Costs in My Opinion.

Euro

RoomRaccoon is a cloud-based hotel management system for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It harnesses the power of smart automation to help hotels boost operations, maximise profitability and enhance the guest experience. 

The core system combines property management, a channel manager, a booking engine and a payment platform and brings seamless automation to all aspects of a hotel business. 

Other functions include housekeeping management, revenue management, upselling, online check-in and more. 

RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. 

The solution is intuitive and simple to use and offers outstanding support for multiple languages. 


LongDescription

User Management

Electronic Payments

Multi-Channel Management

Price/Margin Management

Reservations Management

Credit Card Processing

Spa/Activity Management

Invoice Management

Single Property

For Vacation Rentals

Customer Database

Calendar Management

Room Booking

Housekeeping Management

Data Import/Export

Promotions Management

Multi-Location

Booking Management

Multi-Currency

Rate Management

Channel Management

Maintenance Management

Extended Stay

Revenue Management

Front Desk Management

Activity Dashboard

Online Booking

Reporting & Statistics

Multi-Property

Availability Management

Customizable Templates

Billing & Invoicing

Discount Management

GDS/OTA Integration

Reporting/Analytics

Billing Rate Management

Point of Sale (POS)

Third-Party Integrations

Catering Management

Maintenance Scheduling

Inventory Management

Loyalty Program

Built-in Accounting

Data Synchronization

Guest Experience Management

Payment Processing

Property Management

Room Inventory

Access Controls/Permissions

Calendar/Reminder System

Email Templates

Booking Notes

Real-Time Updates

Website Integration

Alerts/Notifications

Multi-Channel Sync

Customizable Branding

Customer History

Multi-Channel Distribution

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Price per month depends on the number of rooms and tier subscription. Please contact RoomRaccoon directly for details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

RoomRaccoon

Live Online

Webinars

Documentation

Videos

US Dollar

Xero is a global small business platform with 3.95 million subscribers which includes core accounting, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions, helping small businesses access a range of solutions from within its open platform to help them run their business and manage their finances. Xero is a FIFA Women’s Football partner.

About Xero accounting software 

Xero provides small business owners, accountants and bookkeepers with powerful online accounting software and access to up-to-date financial data. It’s designed to make life better for small businesses, their advisors and communities around the world. It connects businesses with their bank, their advisor, accounting tools, payment services and third-party apps, so everything is securely available at any time, on any device. 
Benefits for small businesses
Xero’s beautiful, easy-to-use small business accounting software automates and streamlines many day-to-day tasks, including bank reconciliation, quoting, invoicing, making and collecting payments, tax, managing employees, expenses, projects and payroll. Businesses can view  up-to-date numbers on the Xero dashboard, in reports, and in analytics. It’s easy for businesses to see how they’re tracking, stay in control of cash flow and make informed decisions. 
Because Xero is cloud-based, businesses can work with their data easily from anywhere as well as collaborate with their accountant and bookkeeper. Many features are available on mobile, so people can run their business on the go.

Support and learning

Xero’s offers free 24/7 support, learning, and discussions at Xero Central, backed by a team of expert support staff. Customers are also invited to put forward and vote on product ideas.

Responsible data use commitments

Xero takes a defense-in-depth approach to protecting its systems and customer data. Data is protected by multiple layers of security, including encryption when it’s transferred and stored, and subject to strict privacy controls. Xero uses multi-factor authentication; software updates are free; and Xero does regular data backups.
Xero is certified as compliant with ISO/IEC 27001:2013, complies with the Payment Card Industry Data Security Standard, and produces Service Organization Control (SOC 2) reports.

Xero App Store

Xero connects with more than 1000 third-party apps designed to solve everyday business challenges, get data flowing between Xero and other apps, and provide a more complete view of how a business is performing. The Xero App Store is the place to easily find, try and connect apps that are certified by Xero and reviewed by users.

Pricing plans and free trial

Xero offers a free trial of its accounting software for 30 days, and a range of pricing plans designed to suit different needs. Subscriptions to Xero are invoiced monthly. 
 Accountants and bookkeepers get free access to Xero online accounting software and to Xero HQ when they sign up (for free) as Xero partners.
Xero for accountants and bookkeepers
Accountants and bookkeepers gain access to smart practice management software with tools for streamlined workflows, efficient compliance, and a cloud-based single accounting ledger for every client. They can collaborate within Xero with their colleagues or with clients, automate manual tasks, and access client records at any time. 
Xero’s integrated practice management software includes Xero HQ, Xero Practice Manager, Xero Workpapers and Xero Tax. 

Xero the company

Xero is a global company with offices in seven countries and over 3.95 million subscribers. It’s a leader in online accounting across New Zealand, Australia and the United Kingdom, and has won multiple awards for its software and services. Xero is listed on the Australian Stock Exchange (ASX).

Document Templates

Revenue Recognition

Cataloging/Categorization

Product Identification

Case Management

Forecasting

Tax Management

Purchase Order Management

Invoice History

Status Tracking

Recurring/Subscription Billing

Due Date Tracking

Time Tracking

Asset Accounting

Customizable Reports

Document Storage

Activity Tracking

Vacation/Leave Tracking

Nonprofits

Charting

Progress Tracking

Job Costing

General Ledger

Bank Reconciliation

Financial Analysis

Mobile Payments

Contract/License Management

Ad hoc Reporting

Retail Inventory Management

Financial Management

Order Management

Project Billing

Transaction History

CPA Firms

Project Management

Approval Process Control

Customizable Invoices

Cash Flow Management

Reorder Management

Shipping Management

Accrual Accounting

Automated Quoting

Template Management

Warehouse Management

Automatic Billing

Inventory Optimization

Accounting

Consolidation/Roll-Up

Self Service Portal

Duplicate Payment Alert

Contact Management

Audit Trail

For Government

Overrun Reporting

For CPA Firms

Hourly Billing

Mobile Access

Online Payments

Cost Tracking

Fixed Asset Management

Online Invoicing

Sales Reports

Inventory Tracking

Dunning Management

Compliance Management

Real-Time Data

Overpayment Processing

Billing Portal

Vendor Management

Expense Claims

Tax Calculation

Early: $5.50/month
Growing: $16/month
Established: $31/month

RoomRaccoon vs Xero

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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