SiteLink Web Edition

RATING:

4.7

(444)

About SiteLink Web Edition

SiteLink offers self-storage solutions for operators of all sizes across the globe. The solution is available through a cloud-based or on-premise deployment, and is Mac, iPad and PC compatible. An additional service, SiteLink Merchant Services, provides integrated payment processing and is supported with OneSupport. SiteLink offers online reservations, rentals and payment solutions. It also includes built-in electronic signature and document management, TOTAL CRM, revenue management, TeleTracker phone integration and text messaging. SiteLink also maintains PCI DSS Level 1 and SOC 1 Type II Certifications for data security.
SiteLink self-storage solution
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SiteLink Web Edition Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SiteLink Web Edition

1 - 5 of 443 Reviews

User Profile

Georgette

Verified reviewer

Management Consulting, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

It is a one stop shop here at sitelink!

makes my day go so easy!

PROS

I love that everything we do is connected right into sitelink! Phone system and all. customer service has never let me down either.

CONS

I wish wish wish wish wish the map system would be better!!! When i open a new property and the map needs to be created for the property its the least favorite thing on my list!!

Vendor Response

Thank you, the click and drag method has been the best and easiest we have found. Good news is, you can set up and customize the map yourself, and make changes later, on the Fly. Wait until you see the new three-dimensional map in June 2018. You will be able to put that on your website too. It will work really well. And, you can always have us set up your map for you.

Replied May 2018

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Making a Difference to Self Storage Operators

Sitelink Software and its integration to many other awesome programs have improved the control of our older Storage Portfolio and contributed to enhancing its value when we sold it in 2014. As we use the Software for more than 10 years we, as well as our many locations, have from time to time placed many calls to SiteLink Support Team. The calls were always answered with a Top Smile and the individual knowledge of each Support Team Member was always there to assist us at all times! SiteLink Team is indeed of the utmost Excellence!

PROS

Reliability Accuracy Easy interaction with all features increasing end user productivity Excellent and timely support when setting up new sites Outstanding Reporting on all Areas Customer Service of Excellence Competive Pricing

CONS

We use for many-many years and all of the improvements which were needed at the very early stages have been implemented accordingly.

Reason for choosing SiteLink Web Edition

We requested an inhouse demo of SiteLink at that time and were impressed with the overall performance of the software, it's reporting, and the professionalism of the Team!

Reasons for switching to SiteLink Web Edition

Centershift at that time, 10 years ago, did not have all of the reporting we were looking form on a A/R system.

Daniel

Real Estate, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2020

Shocked at all the positive reviews

Pretty dreadful experience overall. I could go into details about issues with each of the various services - website development, merchant services, PCI, etc. - but bottom line it is not really technical issues that were ever an issue - it has always been and remains to this day the tremendous lack of customer service, customer responsiveness, customer communications. Maybe it's because i'm a single facility operator, maybe it's because they are growing too quickly and are not growing their support staff quick enough... i don;t know.... but guaranteed i would not wish my user experience with Sitelink on my worst enemy.

PROS

The software is pretty robust and has a lot of really good really strong functionalities, both in terms of moving in tenants and running various reports, and inter connectivity with other adjacent software programs.

CONS

The absolute worst thing about Storable/Sitleink is their customer communications when it comes to coming up the learning curve as a new user addressing questions and resolving issues. Be prepared to spend a lot of time listened to their elevator music because if your experience is like mine you're going to spend a lot of time on hold. The organization is incredibly siloed - so most times the first person you speak to when you call tech support will not be able to address your problem, and will have to forward you and and you'll need to tell the whole situation again and again. I really dread calling tech support because i know that many times (not all times - but most) it is going to consume too much time. So i've turned to sending emails to tech support, and that's fine but you need to manage your expectations, for you may wait days and days and maybe more for turn around. I am user of multiple Storable solutions - Sitelink, merchant services, StorEdge, Sparefoot.... which makes this whole lack of good communications much worse. To be clear, their are good people in tech support once you manage to wade through and find them, i have had good assistance over time. However no one in tech support has a direct line (the sales people however all have direct lines!! if you get my drift) so you're never able to develop a relationship with anyone as a goto person to help address issues.

Reason for choosing SiteLink Web Edition

I chose SiteLink in large part because of all the glowing customer reviews and because they seem to dominate the industry. Have gone through the experience of now implementing Sitelink and as mentioned a host of its affiliate products, its truly shocking to me that all these other users seem to have such a positive tech support and customer service experience. I am left to conclude that either I have a dark cloud following me around when it comes to SiteLink, or else these reviews are fabricated.

User Profile

Robbie

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2018

SiteLink has been the best self storage operating software in the industry for a number of years.

Instant access to reports and customer interactions that we did not even think of. The beauty of joining SiteLink is the feature requests from the sheer volume of users. Once the feature is implemented/updated everybody wins. The security of the system and up time is unparalleled.

PROS

This software has been adaptable enough to plug into our unique requirements as and when we build them. For accessing information and day-to-day use for users there simply has been no equal in the self storage software market.

CONS

Support structures and speed from South Africa is an issue. The move to a web based platform should resolve the speed issues.

Vendor Response

Robbie, Thank you for your kind feedback. If you've not already give myhub.sitelink.com a try, sometimes if the local ISP is slowing, using a smartphone or wireless tablet can access a completely different network. Please don't hesitate to give our customer support a call when you experience a slowdown, we may be able to help identify the problem.

Replied May 2018

User Profile

Joseph

Verified reviewer

Transportation/Trucking/Railroad, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2023

Very Confusing Web Edition & MyHub

Their customer service NEEDS lots of training, they are way too quick to close out a request even if they have not solved your problem

PROS

It is a robust self-storage management software with many great features to make operating one or more facilities very efficient.

CONS

Very frustrating that it not beeing a true web software and was sold that it was, the web edition had to be loaded on each desktop, and the my hub which is the web portal lacked so many features, I can't begin to describe. Very confusing for staff to have to try to use both.

Reasons for switching to SiteLink Web Edition

We wanted a more robust and modern software