About Tenant File Property Management Software


Tenant File Property Management Software (TFPMS) is an on-premise property management solution for apartment, condo, commercial, residential, retail and self-storage property managers. The solution includes accounting, tenant and lease tracking and building maintenance functionalities.

TFPMS's accounting features offer a general ledger, accounts payable and transactional history. Reports are available for various properties, owners, units and tenants data that includes ledger and outstanding balances.

Users can maintain unit information such as number and type of rooms, deposit rates and materials. Managers can also upload photos of each unit. Tenants can pay rent online which is entered into the solution. Users can then automatically post late fee income and see a running total of rent payments.

Additionally, TFPMS offers features such as reminder system, automatic posting, database maintenance and multiple bank accounts. Support is available via phone, email, training videos and other online resources.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

40 Reviews of Tenant File Property Management Software

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(23)

4 stars

(11)

3 stars

(4)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Showing 1-5 of 40 reviews

December 2018

Dawne from Action Real Estate

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Tenant File just works!

It's fast, accurate, simple and it works! I recommend it to many people and have for years.

Pros

It's complex in the simplest form. Works for all the properties I manage. At a glance I can see what's going on with a tenant, unit or owner ledger. Reports are great, emails are awesome and it works. Customer service is as expected, great! With so many online scams and problems, I like that this is computer based and my owner's and tenant's information is protected. I have used this software for many many years and will continue to do so.

Cons

Basically I love the software. There are things I think of that I would like to tweek. I have been on a team that helps develop some upgrades in the past and I would like to continue to work with Tenant File to upgrade the software in the future. I would like to see a better price for direct deposit since I am a small Property Management Company. It would be nice to offer this to my owners and vendors. If there are things I don't care for I would guess it's because I haven't asked customer service how to do them, and that's on me, not them.

Response from W G Software

Replied December 2018

Thank you so much for the excellent review! We appreciate your use of the Tenant File and will continue trying to make it better! We understand that the costs of ACH processing have increased industry-wide, something we do not have control over. Our ACH transaction fee is lower than most, and is the same cost whether they manage 1,000 rental units or 10. Most companies penalize the smaller users by charging 2 or 3 times what we charge! The ACH processing is now available to pay your owners and vendors as well. Thanks again for the favorable review of the Tenant File Property Management Software! Our website is: http://tenantfile.com.

December 2018

Cliff from Century 21 Sunshine Realty

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

December 2018

Sunshine Property Management

We have been using Tenant now for the last fifteen years and it has been working for us. As the owner I have tolerated Tenant file over the years because it has been working for us and I have been to busy to look at other applications. Recently I have been looking at a couple of online applications which allows for more automation and I may be changing over next year depending upon my time constraints

Pros

I like the work order feature and the ability to stay up with the work orders.

Cons

I dislike two things the most. One is the reports, they are not informative and it is difficult to to get meaning full information. I find it difficult to get a report on just one property and to get the history along with it. The general ledger reports are difficult to understand. It is to easy to get out of balance.

Response from W G Software

Replied December 2018

Thank you for the review. The Tenant File has over 150 reports, and all financial reports support any date range, so they do indeed include all history depending on the date range that you choose. There are a large number of property reports that can be run for just one property. These include the Property Cash Flow (detail and summary), Property Income / Expense Listing, Property Month-To-Date/Year-To-Date, Property Statement, and Property Transaction report. There are others as well. The formats are common and very readable. The Tenant File has over 5,000 landlords and property managers that use our software to run their business each day. We are very proud that it is easy to use, yet still includes powerful features and reporting not found in other programs costing many times the price. Our technical support is the best in the industry. We provide free phone support for 2 months to get started and free personalized web support after that. No other product compares to that!

December 2018

Roy from Chapman's

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Simplifies my Life

This software is not expensive and that was the first thing that attracted Tenant File to me. When I am up to date with all the necessary entries, go to reports and print them out, and take to the CPA, Tell him (or her) to call you when you are done. It truly has simplified my life. I can determine where we are spending too much money and where we may need to spend more. We can now track tenants like never before, and keep info about them for reference after they have moved. This has been our most beneficial investment ever.

Pros

This covers most every aspect of my need for Rental management software. It gives me up to the minute info on where I am at.

Cons

I would like to have expenses on one file by themselves without income listed also. This may be available, but, I'm an old guy (probably Ancient) and haven't figured that out yet.
A list of tenants that are delinquent and what amount would be nice. Don't need to clutter it up with other info. Just name , amount owed, and maybe address.

Response from W G Software

Replied December 2018

Thank you so much for the positive review! We really appreciate it! There are a number of reports to list delinquent tenants in the current Tenant File version 8. There's a report called 'Tenant Delinquency' or your can simply run a 'Tenant Listing' which shows tenant balances plus their contact information. There are a number of other reports such as the Tenant Rent Payment Summary and Tenant Outstanding Balances, plus you can simply create your own report in the User Defined Reports section. If you need more suggestions just contact support at https://www.tenantfile.com/support.html. Thank you for being a Tenant File customer and for taking the time to review it!

May 2018

Miranda from Dana Horne Realty

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2018

Excellent Program, Simple Once You Learn, Some Caveats

I have been using TenantFile in conjunction with other supplemental programs at the majority of the property management companies I have worked for. We work with short term, vacation and long term rentals so we usually are using 2-3 programs at a time, and TenantFile is definitely always one of them. They say they can accommodate vacation rentals, which it can, but we need to use a side program with more bells and whistles on the side. It's a good program, not my favorite, but it's up there.

Pros

TenantFile is simple and efficient once you learn it. It's a stand alone program so you pay for it once, then you don't pay any monthly fees unless you want the additional features. 1099 time is super simple (keep your info accurate). And you only pay to upgrade the program. Support is quick and for the most part, thorough.

Cons

Lots of small things to learn. You need to be very careful moving future tenants into a current address, the beginning balances will be overridden. It can make reporting a mess if you don't keep a watchful eye. The program has these little annoying quirks, example, it likes to just quit, then it causes these little artifacts to show up in the bank register. It loves to quit during a money transfer for some reason, it's been happening for years. If the program quits during a transfer, only half the transfer is shown and you need to go in and delete it, then re-transfer. It usually doesn't glitch the second time.

January 2017

Jayne Ellen from Vintage Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2017

I used TENANT File for over 13 Year

I chose TENANT File because it looks easy to use. It gives me all the info I need and is easy for owners to read. There are a few breakdowns I wish it could do, but overall it a very good system.

Pros

It is easy to read and understand for me and the owners

Cons

I can't run a report on how many owners I have, or their phone numbers, without printing out every single unit under their name. I need to print an easy list of owner names and phone number to take home or on vacations. I don't need a novel to carry around

Response from W G Software

Replied January 2017

Thank you Jayne Ellen for your good review! We appreciate you very much as a long time customer! First, for an overall view of the number of owners, properties, tenants, and overall system-wide balances, there is the 'General > Statistics' report that provides that. Secondly, to get a list of owner names and phone numbers, use the 'User Defined Report' which can print any info in the Tenant File on a single line (up to 8 choices). It sorts by the first 3 items selected, so just choose 'Owner Last Name', 'Owner First Name', and 'Phone' (it stores up to 4 phone numbers for every owner, tenant and vendor). This is exactly what you want. BTW, we haven't had support service contracts for years. All of the paid phone support calls are on a pay-as-you-need basis, and our web support is entirely free for any question you have!