Is Tenant File Property Management Software right for your business?

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best for

  • Property Management
  • Best For Small Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
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What is Tenant File Property Management Software?

Tenant File Property Management Software (TFPMS) is an on-premise property management solution for apartment, condo, commercial, residential, retail and self-storage property managers. The solution includes accounting, tenant and lease tracking and building maintenance functionalities. TFPMS's accounting features offer a general ledger, accounts payable and transactional history. Reports are available for various properties, owners, units and tenants data that includes ledger and outstanding balances. Users can maintain unit information such as number and type of rooms, deposit rates and materials. Managers can also upload photos of each unit. Tenants can pay rent online which is entered into the solution. Users can then automatically post late fee income and ... read more

Jump to:

Property features
Property features
Check register
Check register
Ledger
Ledger
Post rent income
Post rent income
Scheduler
Scheduler
Data copy and restore
Data copy and restore
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User Review Highlights

4.37

41 Reviews

5
24
4
11
3
4
2
1
1
1
4

Ease-of-use

out of 5
4

Customer Support

out of 5
4.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"Easy to use and reliable software at an affordable price."
  • icon"This program is very user friendly and makes it easy to keep track of tenants information."
  • icon"User-friendly, increased production, the best accounting by far, overall better than other similar software."
  • icon"We are unable to upload pictures of the individual mobile homes and there in no place to list the serial numbers of the mobile homes."
  • icon"If you are a millennial then you'd probably seen interface like that. But if you are a gen Z, you'll be lost."
  • icon"It doesn't automatically calculate the tax on management. Probably a specifically Canadian problem."

Read user reviews

How much does Tenant File Property Management Software cost?

New product purchase includes 1 month of free phone support+unlimited web

Starting price

$299.95 one time

Free trial

Available

Free version

Available

Which features does Tenant File Property Management Software offer?

Core features:

AccountingBilling & InvoicingCommercial Property ManagementCredit CheckFinancial ManagementFinancial ReportingLate Fee CalculationLease ManagementLease TrackingMaintenance ManagementShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is Tenant File Property Management Software to use and deploy?

Tenant File Property Management Software supports multiple deployment options, including: Windows, Linux, Windows.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about Tenant File Property Management Software

4.37/5 out of 41 Reviews

Showing 1 - 5 of 41 reviews

User Profile

Dawne

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Tenant File just works!

It's fast, accurate, simple and it works! I recommend it to many people and have for years.

Pros

It's complex in the simplest form. Works for all the properties I manage. At a glance I can see what's going on with a tenant, unit or owner ledger. Reports are great, emails are awesome and it works. Customer service is as expected, great! With so many online scams and problems, I like that this is computer based and my owner's and tenant's information is protected. I have used this software for many many years and will continue to do so.

Cons

Basically I love the software. There are things I think of that I would like to tweek. I have been on a team that helps develop some upgrades in the past and I would like to continue to work with Tenant File to upgrade the software in the future. I would like to see a better price for direct deposit since I am a small Property Management Company. It would be nice to offer this to my owners and vendors. If there are things I don't care for I would guess it's because I haven't asked customer service how to do them, and that's on me, not them.

Response from W G Software

Thank you so much for the excellent review! We appreciate your use of the Tenant File and will continue trying to make it better! We understand that the costs of ACH processing have increased industry-wide, something we do not have control over. Our ACH transaction fee is lower than most, and is the same cost whether they manage 1,000 rental units or 10. Most companies penalize the smaller users by charging 2 or 3 times what we charge! The ACH processing is now available to pay your owners and vendors as well. Thanks again for the favorable review of the Tenant File Property Management Software! Our website is: http://tenantfile.com.

Replied December 2018

Cliff

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

December 2018

Sunshine Property Management

We have been using Tenant now for the last fifteen years and it has been working for us. As the owner I have tolerated Tenant file over the years because it has been working for us and I have been to busy to look at other applications. Recently I have been looking at a couple of online applications which allows for more automation and I may be changing over next year depending upon my time constraints

Pros

I like the work order feature and the ability to stay up with the work orders.

Cons

I dislike two things the most. One is the reports, they are not informative and it is difficult to to get meaning full information. I find it difficult to get a report on just one property and to get the history along with it. The general ledger reports are difficult to understand. It is to easy to get out of balance.

Response from W G Software

Thank you for the review. The Tenant File has over 150 reports, and all financial reports support any date range, so they do indeed include all history depending on the date range that you choose. There are a large number of property reports that can be run for just one property. These include the Property Cash Flow (detail and summary), Property Income / Expense Listing, Property Month-To-Date/Year-To-Date, Property Statement, and Property Transaction report. There are others as well. The formats are common and very readable. The Tenant File has over 5,000 landlords and property managers that use our software to run their business each day. We are very proud that it is easy to use, yet still includes powerful features and reporting not found in other programs costing many times the price. Our technical support is the best in the industry. We provide free phone support for 2 months to get started and free personalized web support after that. No other product compares to that!

Replied December 2018

Linda

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

December 2018

Versatile with errors

I inherited Tenant Files from a former property manager and I like it a lot. I do find some tasks hard to figure out, like removing an owner, or making them inactive. Ending the year in Tenant Files is also somewhat confusing.

Pros

The software has the ability to maintain all kinds of records and create all kinds of reports.

Cons

I only have one issue with Tenant Files, but it is a big one. It will randomly change owners' balance amounts. It doesn't happen often, but when it does, I spend hours trying to figure out why. There is usually no answer. I also do not like that all financials can be changed anytime, for whatever reason, and there is no accountability as to who makes the changes. This is not a major problem as I am the only one who uses Tenant Files, but if something does change, a feature that shows who made the change would be helpful.

Response from W G Software

Thank you for the nice comments! The program does not change values by itself, and we will always try to help the customer determine the real problem. In nearly all cases it is an incorrectly entered date, or a rental unit that was deleted with an existing balance. Users can always contact our free web support at https://www.tenantfile.com/support.html. Thank you!

Replied December 2018

Jaroth

Verified reviewer

Company size: 501-1,000 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2022

Useful and great tools

I really like the tools, the functions, but in some cases it's difficult to understand the software

Pros

I really like the tools, the functions that this software provide us to manage the differents files of properties, the way that you can use them it's amazing, I really love the tools.

Cons

I don't like the interface, because in a lot of times it's difficult to use with the maximum potential the software because you need to learn how to use ti.

Miranda

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2018

Excellent Program, Simple Once You Learn, Some Caveats

I have been using TenantFile in conjunction with other supplemental programs at the majority of the property management companies I have worked for. We work with short term, vacation and long term rentals so we usually are using 2-3 programs at a time, and TenantFile is definitely always one of them. They say they can accommodate vacation rentals, which it can, but we need to use a side program with more bells and whistles on the side. It's a good program, not my favorite, but it's up there.

Pros

TenantFile is simple and efficient once you learn it. It's a stand alone program so you pay for it once, then you don't pay any monthly fees unless you want the additional features. 1099 time is super simple (keep your info accurate). And you only pay to upgrade the program. Support is quick and for the most part, thorough.

Cons

Lots of small things to learn. You need to be very careful moving future tenants into a current address, the beginning balances will be overridden. It can make reporting a mess if you don't keep a watchful eye. The program has these little annoying quirks, example, it likes to just quit, then it causes these little artifacts to show up in the bank register. It loves to quit during a money transfer for some reason, it's been happening for years. If the program quits during a transfer, only half the transfer is shown and you need to go in and delete it, then re-transfer. It usually doesn't glitch the second time.

Showing 1 - 5 of 41 reviews

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