TenantCloud Software

online application, rent payment, maintenance requests, etc.

Pros

Offers online applications, rental pay, etc. to help automate new rental applicant process. Allows documents to be uploaded with application.

Cons

Seems to be some glitches in the system, no direct phone support, tenants having issues which are not quickly to resolve without telephone support. Doesn't allow full tenant access to run credit reports, etc. Needs some fine tuning.

Organization

Pros

You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.

Cons

Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

Pros

Tenantcloud is very easy to set up and use. It took me a couple of hours to set up my 5 rental properties. I also like the fact that I can:
Advertise my vacant properties online using the software
Communicate with my tenants through the software
PLUS there are plenty of features in the FREE package that I have not yet explored!

Cons

Although it can handle up to 75 properties in the FREE package, there is only 512MB storage to support that many properties, which can be limiting when you want to upload good quality pictures, lease documents etc for each property. One improvement could be the ability to purchase additional storage at a reasonable price OR the ability to link the pictures and docs from another storage facility.

I am so glad I found TenantCloud.com! It is perfect for the owner/investor. Great job! Support their vendors to ensure this business model works. Thank you!

Pros

Ease of use, great looking, does the jo for the small investor.

Cons

Haven't found any yet!

Advice to Others

Dead cold simple to use. No, I do not work for the company.

Looking for a solution - i run renting bussiness, looking for cloud IT programm. Want to explore Tenantcloud.

I started using tenantcloud a few months back and I am very impressed with the fact that there is a continuous improvement program where the Customer Support team listen to the customers plus it is FREE! Wow! One thing I would like to see is: increase in storage capacity not linked to number of properties - If TenantCloud can provide additional storage for a fee as a separate feature, that would be a great addition!

Pros

Ease of use; Listing Website

Cons

N/A

I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.

Pros

It's free, it has online payments and a great customer support.

Cons

Waiting for criminal report to be integrated.

I strongly recommend TenantCloud. The app is so easy. My tenants pay with PayPal and I have all the financial reports ready in one click. Great accounting. Thanks for making rent payments a breeze!

TenantCloud seems to be a cost effective service for both landlords and tenants.
I was first a bit confused with the connection system but after a while I found it and successfully connected with my tenants so they can pay rent and communicate within the system (btw I love the chat). Overall it looks like the system is better for landlords as of now.

This is truly raw product and, in my opinion, not ready for prime time. I discover more and more features I miss which normal user would expect to be there, such as inability to delete user after he added or inability to add another tenant to the lease once you moved person in, inability to mark payments as received if you add tenant in the middle of the lease. And so on and so on. The customer support is very responsive, though. At least somebody listens! It has great potential, but for now it's not very practical product in my opinion. I am not sure how all other reviewers are using it (I do not assume those are fake reviews), but even simple functionality is challenging at this time. I would not recommend this product at the time of writing, but would revisit it a year later if it's still alive.

TenantCloud has changed the way we manage single family homes, as all the processes became much easier. Easy accounting and rent collection, I don¿t need to calculate everything by myself now. And they even don¿t charge me for using it.

I think it's great you have all these options to manage your property such as work orders, tenant profiles, property profiles, and on and on. But for someone who would just like to setup one property with new tenants to collect rent you have to input an awful lot of data.

From someone who was looking for the right solution for a while now, this is the one that matched all our needs. It is very easy to use and organized. I would definitely recommend it to p. managers/landlords who are working on property management or leasing. By the way, there's an option to manage more than 75 units for free (officialy) if you are going to add your tenants. Apparently they are looking for the ways on how to attract more tenants and giving away unlimited units for landlords and property managers.

Most complete software on the market. Easy to use and easy to set up. Love the free rental payments.

This seems to be a great option from small property owners. I love the concept but still waiting for the landlord portal ui update. Hope it is coming soon

I have nine single family rentals and was paying for marketing, rent collection and accounting all separately at just over $145/mnth. This does all of it .....for free. Their system is actually better than what I was paying for, so I hope it stays free. I love it.

Tenants get their own portal to pay rent it goes right to my bank account. The only time I go to the site is when I get an email maintenance request, which I hit a button and send it to a guy that I use to do maintenance. It keeps track of all my accounting and information on its own. This is unbelievable. Four months and loving it.

Cons: I can't pay the maintenance guy or at least couldn't find where to set up payment to him. I wish I could set up my mortgage connected with the properties as well.

Love it! Can't believe it free. I have been using for one month and use it to communicate with all of our 50 tenants. The marketing website is amazing. It is really a full property management system for free. Maintenance and payments all done within the system, which save so much time.
I did have an issue with putting in some previous information and contacted customer service, but it took a couple days to get it fixed. They did fix it though. Has my recommendation.

And I mean exactly the software. Finally I got a great system to manage my properties. I have tested approximately all of them. After a month of using tenantcloud I'm finally satisfied. Accounting is quite easy and they do not charge for using the system. I didn't have to give my credit info. Everything is clear and you see how it works for you.

The idea and features are great in the site. The issue is there are still tons of bugs, and customer service will not help. Takes days to get ahold of something and even then you might not get a fix. The features I like and they are still running beta so hoping the new version is a lot better with more customer support/service.