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Frontrunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
What is TenantCloud?
TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.
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User Review Highlights
4.11
203 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I can manage all my income and expenses with it, and I don't need to pay for a Quickbooks subscription. It's definitely a win-win and my accountant is going to thank me in April."
"I like the customer service the best. They respond to support tickets within a day."
"It is a very nice user interface, quite easy to navigate."
"There are just a few features that a difficult to use. Some of the features that we can access from settings are a bit different from the main dashboard navigation."
"Now I have to contact my bank on getting these charges removed."
"Unclear instructions though and difficult to navigate -- often had to bale and start from the beginning. Limited choices (3) for the way to pay."
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How much does TenantCloud cost?
Free - $0/mo Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.
Starting price
$12.00 per month
Free trial
Available
Free version
Available
Which features does TenantCloud offer?
Core features:
AccountingAccounting IntegrationACH Payment ProcessingActivity DashboardActivity TrackingAd hoc ReportingAlerts/NotificationsBackground ScreeningBilling & InvoicingCalendar ManagementShow more features +
Other Top Recommended Property Management Software
How easy is TenantCloud to use and deploy?
TenantCloud supports all deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Linux, Windows, Mac, Linux, Chromebook.
4.11/5 out of 203 Reviews
Showing 1 - 5 of 190 reviews
Anonymous
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
Perfect for Small Landlords!
It saved me a ton of time.
Pros
I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.
Cons
Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud
Thank you for a great feedback! We really appreciate your kind words.
Replied October 2018
Malcolm
Verified reviewer
Company size: 2-10 employees
Industry: Real Estate
Review Source: GetApp
This review was submitted organically. No incentive was offered
January 2022
Don't make property location identification compulsory through google
Personally I'm not happy about it's *add property location* feature. Google doesn't have addresses for the properties in my country so as a result when I try to add a property it shows an error message saying "your property is not found on google"
Pros
Lovely tools for my startup property management company. I'm in the process of trying the free version before paying
Cons
Google maps does not have sufficient deta of every single neighborhood in the world so by making the feature compulsory through google you only limit your market to developed cities while not giving a damn about all other properties which are located in smaller towns, developing and remote countries. Make it easy for every single property in the world to be managed through the software...
Reasons for choosing TenantCloud
Free version to begin with so that I can grow with the software
Bianca
Company size: 2-10 employees
Industry: Utilities
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Great Software for Landlords
Great software
Pros
The ability to accept rent payments online is great. Having a place to see all property info together is convenient.
Cons
Sometimes reoccurring payments set up by landlord are listed twice instead of once.
Reasons for choosing TenantCloud
Better price, 1099 tax form,

Response from TenantCloud
Bianca, we appreciate you sending us your feedback.
Replied June 2022
Tim
Company size: 2-10 employees
Industry: Real Estate
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2021
Daily SPAM & Poor Customer Service Respondes
After setting up one property the system would allow me to at more Units. Didn't have time to figure it out. The daily SPAM, the reply to asking about stopping the emails and I'm glad I didn't try to get Verified. I see a number of complaints on that process. Plus when I reached out to their online support chat, I was asked if I had an account with TC. At that moment I didn't because I wanted some answer before wasting my time. The reply was you have to have an account for us to talk to you!!! REALLY?!?!?!
Pros
It had a fresh look and it was somewhat easy to figure out without looking for or asking for help.
Cons
14 days trial is not enough time to really put this service through it's passes. The daily SPAM to upgrade and use other services and not being able to stop them. Per customer service, (my words) live with it or don't use our service.
Reasons for choosing TenantCloud
I didn't, I have since deleted my account and this service is no longer be reviewed for use at this time. We are left with Innago and we are testing this service. So far so good, even with some minor quarks, plus it's a free service to use.

Response from TenantCloud
Tim, thank you for taking a moment and sharing your comment with the community. We take our customer service very seriously, so we pulled the dialog to see what happened. Yes indeed, our rep has suggested you create an account but also he has answered all your questions regarding how the system works and how it can help you. We are sad that you have decided not to go with TenantCloud, but we are hoping your business will be in a great place with your next property management software. Best regards, TenantCloud Team
Replied November 2021
Jason
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Unhappy/need help
I have had it a little more than a month and I have not been able to maximize its potential because I keep running into issues that I cannot find assistance with addressing.
Pros
I mostly like its potential of the software being able to help an owner with everything from screening tenants to moving them into the available unit.
Cons
There is no human on boarding. They have a chat which seems like a bot that hasn't been awfully helpful. I have had many issues trying to sign up for a free demo because the software will not accept my phone number to register. The youtube stuff is OK but there is nothing like a human to answer questions. So, my biggest con is customer service and the on boarding process.
Reasons for choosing TenantCloud
I like the potential of the software, I just not have been able to realize that potential yet.

Response from TenantCloud
Jason, thank you for sharing your experience with TenantCloud. We are sad to read this, but we would like to assure you that our Support Team is helping our users through the phone support that is available Monday through Friday, from 9 AM to 5 PM CST via 1-888-364-7408. We also support our users via emails at support@tenantcloud.com and via our support ticket system. Our team will be happy to assist if you reach out.
Replied April 2022
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