Is TenantCloud right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For Most Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2021

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is TenantCloud?

TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality. ... 

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User Review Highlights

4.11

203 Reviews

5
87
4
63
3
20
2
6
1
14
4

Ease-of-use

out of 5
4

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"I can manage all my income and expenses with it, and I don't need to pay for a Quickbooks subscription. It's definitely a win-win and my accountant is going to thank me in April."
  • icon"I like the customer service the best. They respond to support tickets within a day."
  • icon"It is a very nice user interface, quite easy to navigate."
  • icon"There are just a few features that a difficult to use. Some of the features that we can access from settings are a bit different from the main dashboard navigation."
  • icon"Now I have to contact my bank on getting these charges removed."
  • icon"Unclear instructions though and difficult to navigate -- often had to bale and start from the beginning. Limited choices (3) for the way to pay."

Read user reviews

How much does TenantCloud cost?

Free - $0/mo Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.

Starting price

$12.00 per month

Free trial

Available

Free version

Available

Which features does TenantCloud offer?

Core features:

AccountingAccounting IntegrationACH Payment ProcessingActivity DashboardActivity TrackingAd hoc ReportingAlerts/NotificationsBackground ScreeningBilling & InvoicingCalendar ManagementShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is TenantCloud to use and deploy?

TenantCloud supports all deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Linux, Windows, Mac, Linux, Chromebook.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about TenantCloud

4.11/5 out of 203 Reviews

Showing 1 - 5 of 190 reviews

Anonymous

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2018

Perfect for Small Landlords!

It saved me a ton of time.

Pros

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud

Thank you for a great feedback! We really appreciate your kind words.

Replied October 2018

Malcolm

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

January 2022

Don't make property location identification compulsory through google

Personally I'm not happy about it's *add property location* feature. Google doesn't have addresses for the properties in my country so as a result when I try to add a property it shows an error message saying "your property is not found on google"

Pros

Lovely tools for my startup property management company. I'm in the process of trying the free version before paying

Cons

Google maps does not have sufficient deta of every single neighborhood in the world so by making the feature compulsory through google you only limit your market to developed cities while not giving a damn about all other properties which are located in smaller towns, developing and remote countries. Make it easy for every single property in the world to be managed through the software...

Reasons for choosing TenantCloud

Free version to begin with so that I can grow with the software

Bianca

Company size: 2-10 employees

Industry: Utilities

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Functionality

out of 5

June 2022

Great Software for Landlords

Great software

Pros

The ability to accept rent payments online is great. Having a place to see all property info together is convenient.

Cons

Sometimes reoccurring payments set up by landlord are listed twice instead of once.

Reasons for choosing TenantCloud

Better price, 1099 tax form,

Response from TenantCloud

Bianca, we appreciate you sending us your feedback.

Replied June 2022

Tim

Company size: 2-10 employees

Industry: Real Estate

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

November 2021

Daily SPAM & Poor Customer Service Respondes

After setting up one property the system would allow me to at more Units. Didn't have time to figure it out. The daily SPAM, the reply to asking about stopping the emails and I'm glad I didn't try to get Verified. I see a number of complaints on that process. Plus when I reached out to their online support chat, I was asked if I had an account with TC. At that moment I didn't because I wanted some answer before wasting my time. The reply was you have to have an account for us to talk to you!!! REALLY?!?!?!

Pros

It had a fresh look and it was somewhat easy to figure out without looking for or asking for help.

Cons

14 days trial is not enough time to really put this service through it's passes. The daily SPAM to upgrade and use other services and not being able to stop them. Per customer service, (my words) live with it or don't use our service.

Reasons for choosing TenantCloud

I didn't, I have since deleted my account and this service is no longer be reviewed for use at this time. We are left with Innago and we are testing this service. So far so good, even with some minor quarks, plus it's a free service to use.

Response from TenantCloud

Tim, thank you for taking a moment and sharing your comment with the community. We take our customer service very seriously, so we pulled the dialog to see what happened. Yes indeed, our rep has suggested you create an account but also he has answered all your questions regarding how the system works and how it can help you. We are sad that you have decided not to go with TenantCloud, but we are hoping your business will be in a great place with your next property management software. Best regards, TenantCloud Team

Replied November 2021

Jason

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2022

Unhappy/need help

I have had it a little more than a month and I have not been able to maximize its potential because I keep running into issues that I cannot find assistance with addressing.

Pros

I mostly like its potential of the software being able to help an owner with everything from screening tenants to moving them into the available unit.

Cons

There is no human on boarding. They have a chat which seems like a bot that hasn't been awfully helpful. I have had many issues trying to sign up for a free demo because the software will not accept my phone number to register. The youtube stuff is OK but there is nothing like a human to answer questions. So, my biggest con is customer service and the on boarding process.

Reasons for choosing TenantCloud

I like the potential of the software, I just not have been able to realize that potential yet.

Response from TenantCloud

Jason, thank you for sharing your experience with TenantCloud. We are sad to read this, but we would like to assure you that our Support Team is helping our users through the phone support that is available Monday through Friday, from 9 AM to 5 PM CST via 1-888-364-7408. We also support our users via emails at support@tenantcloud.com and via our support ticket system. Our team will be happy to assist if you reach out.

Replied April 2022

Showing 1 - 5 of 190 reviews

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