TenantCloud

RATING:

4.3

(306)

About TenantCloud

TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

TenantCloud Pricing

Starter - $12/mo Growth - $40/m Business - Custom Pricing - please contact Tenant Cloud for pricing information. TenantCloud is a solution for landlords, tenants, and professionals with the opportunity to upgrade.

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Not Available

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TenantCloud Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for TenantCloud

1 - 5 of 304 Reviews

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

Perfect for Small Landlords!

It saved me a ton of time.

PROS

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

CONS

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Vendor Response

Thank you for a great feedback! We really appreciate your kind words.

Replied October 2018

Jennifer

Real Estate, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2023

Good start, but needs tweaking

It's okay for the money, but could definitely use improvement.

PROS

Online portal for reporting maintenance needs

CONS

Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send to an owner. Easier accounting - let me pick an owner when I need to bill a tenant, so the payment gets posted to the owner's account more easily, or to my own account. Let me add to the accounting options for more specific charges, & let me decide who is getting paid for these charges (utilities when the property is vacant, etc). Let me add charges like a "monthly pet fee" without automatically setting it up for a management fee, where I have to delete the mgmt fee every month. Show NSF charges! Process payments more quickly. Give me more control over the accounting sections. Show ALL transactions under the owner transaction tabs, not just distributions. Allow more control over the leases. Let me choose when to charge management fees when a lease starts on a date other than the first. I don't want to charge mgmt fees on the date the lease starts. TenantCloud needs to be evaluated and set up by a property manager, not people who don't understand the ins and outs of property management, how to charge fees, etc. I don't like having to post multiple transactions to get one task done.

Reason for choosing TenantCloud

Pricing, but it lacks a lot of what the others have

Reasons for switching to TenantCloud

Started my own business and it was cost effective.

Tim

Real Estate, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed November 2021

Daily SPAM & Poor Customer Service Respondes

After setting up one property the system would allow me to at more Units. Didn't have time to figure it out. The daily SPAM, the reply to asking about stopping the emails and I'm glad I didn't try to get Verified. I see a number of complaints on that process. Plus when I reached out to their online support chat, I was asked if I had an account with TC. At that moment I didn't because I wanted some answer before wasting my time. The reply was you have to have an account for us to talk to you!!! REALLY?!?!?!

PROS

It had a fresh look and it was somewhat easy to figure out without looking for or asking for help.

CONS

14 days trial is not enough time to really put this service through it's passes. The daily SPAM to upgrade and use other services and not being able to stop them. Per customer service, (my words) live with it or don't use our service.

Reason for choosing TenantCloud

I didn't, I have since deleted my account and this service is no longer be reviewed for use at this time. We are left with Innago and we are testing this service. So far so good, even with some minor quarks, plus it's a free service to use.

Vendor Response

Tim, thank you for taking a moment and sharing your comment with the community. We take our customer service very seriously, so we pulled the dialog to see what happened. Yes indeed, our rep has suggested you create an account but also he has answered all your questions regarding how the system works and how it can help you. We are sad that you have decided not to go with TenantCloud, but we are hoping your business will be in a great place with your next property management software. Best regards, TenantCloud Team

Replied November 2021

Roland

Real Estate, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

TenantCloud provides us all the tools we need...

Overall a very good experience. I feel like TC meets our needs well, with additional features we haven't even explored yet. All at an extremely attractive price point for anyone in the business, small or large.

PROS

TenantCloud covers all the bases that we need in order to effectively manage our properties. From property tracking and online listings, to prospective tenant applications all the way through to lease creation and signature. Once in place, tenant payments, communications, and maintenance requests are all handled in one place with continuity across all parts.

CONS

I sometimes struggle with the lease renewal process and making sure I am doing things right before actully committing changes. However, recently this is where TenantCloud has really shined. In the first yet or so support was limited to online forums and FAQ's as well as what appeared to be an offshore chat feature that would use the same tools we had and copy / paste answers from these forums and FAQs. In the past year this has all changed and a call to TC Support is now met with knowledgeable persons with a true understanding of the business (many seem to come from PM backgrounds). They will work through challenges with you and help you to confirm you are making the right decisions for YOUR business. Kudos to TC for really stepping up in this area.

Reason for choosing TenantCloud

App Features and price point, simplicity to do all the things we needed!

Cecil

Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

TenantCloud Review

It's been great so far. Anytime I have had a question the customer service is excellent over the phone.

PROS

The Lease template and the ability to docusign leases and other documents

CONS

The ability to customize the the website. For example, we manage a lot of single SFHs and we do not have a property manager on site. It would be nice to take the "schedule a tour" feature off of our page. Instead have them fill out an application and we can contact them to schedule a time.

Reason for choosing TenantCloud

Functionality and free payment processing

Reasons for switching to TenantCloud

Zillow is no where near as robust of a system and their customer service is TERRIBLE