TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.

TenantCloud provides a dashboard that allows users to add new transactions, tenants, properties, work requests, messages or applications. This screen also shows total occupancy, lease expirations, recent property listing, payments and outstanding rent payments. Users can also view properties in a list form, with images and financial information for income, expenses, net cash flow and outstanding balances.

TenantCloud enables users to view rental applications, which shows contact information and status of each rent amount. Property managers can also directly message tenants to address questions. Support is provided through an online portal to all its users. The solution is priced on a per month subscription basis for a specific number of users.



52 Reviews of TenantCloud

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 52 reviews

December 2018

Justin from Lawn Relief

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Ideal tenant Management software

Pros

Easy to use, intuitive system management,

Cons

learning curve but that's not their fault, im a slow learner. can use tutorials.

December 2018

George from simma inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

keeps landlords organized

Pros

this helps out for tenants doing background checks and doing applications

Cons

i wish they would just charge fees on the things you use instead of a paid version, like pay as you go

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Amazing for its price

I use this software for the 3 units I own. It’s perfect for my small portfolio! A great way to limit my costs but still have everything documented and recorded for my records. Couldn’t be happier with my experience.

Pros

Cheap
Does all the basics you need
Perfect for a landlord of a small portfolio!
Easy to use
Beautiful user interface
Great app!
Record management
Reports
Online pay

Cons

Not as powerful or have automated capabilities as other PM software, but totally okay because it’s free or nearly free.

Response from TenantCloud of TenantCloud

Replied October 2018

Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

September 2018

PATRICIA from Owner

Company Size: 1 employee

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

This product screens you to death

Tenant cloud and their customer service is awful!

Pros

Nothing. I can't recommend them at all there site is awful, the verifcation ridiculous and it scared my tenant.

Cons

I was pissed that I had to get verified but I did it only yo have my tenant say he would rather mail a paper check then deal with tenant cloud because they asked for his banking info. Cancelled immediately!

September 2018

Teresa from Coastal Property Management LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

4 of 5

September 2018

Great easy software, for a reasonable price

After a few hours of looking around, I was able to get the hang of it, and am in compliance now with managing my properties

Pros

In the state of SC, we have many requirements as to how we maintain our records. This software is inexpensive (especially in the beginning), and has everything I need. Cloud based is also a huge plus!

Cons

I haven't come across any real "cons" yet, but I will say that if you don't reach out to support (I didn't), there will be a bit of a learning curve if you have not worked with property management software before.

September 2018

Chrstopher from Stone Capital Corp

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Stressful... constantly opening support tickets with problems, no fast phone support

The software has been overly stressful and take more of my time to use then I ever thought it would.

Pros

Lots of functionality, nice user interface, great mobile app, decent online support help (when applicable)

Cons

I've been using the software for almost a year now, and If I had to start over again, I WOULDN'T choose this software. It has been a non-stop struggle to get my tenant's user accounts connected to my landlord account, so they can access lease docs, pay invoices, etc. I have about 12 tenants using the software. At least half of them have had problems setting up a new user account and getting it connected to my landlord account. I'm constantly submitting support tickets and there is always a new reason why their account won't connect, and frankly the reason don't logically add up and in most cases simply aren't accurate. I've also had other issues like late invoices for monthly rent not generating late charges timely.

August 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Thanks for the great product!

Pros

I like everything about this product. Seriously, I'm very impressed with the amazing job TenantCloud did. I manage my rentals by myself and I don't need any help, it's really great.

Cons

I can't think of anything. This product is probably the best tool I have seen on the market.

Response from TenantCloud of TenantCloud

Replied September 2018

Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

August 2018

Kaycie from Edeh Empire

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

This one is my favorite!

Pros

I love to use Tenant Cloud to keep track of all of our tenants. I don't know what I would do without it!

Cons

I wish that Tenant Cloud was a little less expensive, but for what the product does I think it's worth it.

August 2018

Leland from Mauliola Enterprises

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

3 of 5

August 2018

great product , just no telephone support

got all my properties and tenants info in one desktop.

Pros

ease of use. great value for the money. great features and benefits to the renters.

Cons

not being able to contact someone by phone to get a response in a timely fashion. no sense of urgency especially when money is involved from tenants.

Response from TenantCloud of TenantCloud

Replied September 2018

Leland, we appreciate your feedback. Our goal is always to provide a consistently reliable product and an exemplary level of customer service. Currently there's no phone support, but we will be happy to help. Just submit a support ticket via your TenantCloud account and our team will contact you. Thanks!

July 2018

van from IHH

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Tenant Cloud

Pros

Equipment list is handy and can be useful since it stores data about make / model/ when installed / warranty etc... but not easy to work - the list do not have enough identifier data to let you know which equipment is what. You had to open each one to find out what it is . Maintenance Requests are great - to store repairs/installations/maintenance data - information that are critical in making property management decision every day.

Cons

Support may not be great in the sense that TC works at its own pace. Improvements that make users life easier are not implemented on a timely manner. Not much of an accounting system. Had to enter all data manually.

July 2018

JASVIN from University of Nevada-Las Vegas

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

COmprehensive set of features, Both Tenants and landlords friendly software

Pros

Free software with end-to end solution and If paid for the premium version then Hassels and complications are eradicated from the software by offering more tools.

Cons

As per my advice, I cannot think of other free softwares to recommend which can take place Tenantcloud, but they can still work on add-ins.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Perfect for Small Landlords!

It saved me a ton of time.

Pros

I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

Cons

Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

Response from TenantCloud of TenantCloud

Replied October 2018

Thank you for a great feedback! We really appreciate your kind words.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

An amazing cloud software that makes property management a breeze!

Pros

User friendly, very well put together and easy to start up. I tried multiple cloud softwares and none of them had the ease of use and functionality that tenantcloud has!

Cons

Having to pay for eSignatures. However, even then the cost is fairly cheap compared to most competitors.

Response from TenantCloud of TenantCloud

Replied October 2018

Thank you for using TenantCloud. Happy landlording!

July 2018

Yaakov from Flasko Management

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

1 of 5

July 2018

You get what you pay for

Pros

While it is a free product and the features they do offer once you find them are usually easy to find

Cons

All the features are quite limited and they keep moving around things on the interface which makes it harder to find the items that you were looking for.
Its accounting department is not robust at all.

July 2018

Socrates from Panos Management

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

It's free and works great. Great for managing a handful of properties.

This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

Pros

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Cons

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

June 2018

Bekah from The Daisy Place

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Best Property Management Program I’ve Found!

We own/manage about 8 luxury apartment rentals and 6 business suites and this program has everything we need to be successful. I am so excited to see where our business goes now that we have the right tools to get us there!

Pros

Really easy to use, quickly learn how to maneuver through it, covers all the bases of what we needed the program to do and much more. It is a program we can and will grow our business with!

Cons

I have no complaints so far. I had looked through, downloaded and called about 20 different programs and nothing was exactly perfect for what we needed. Until I found TenantCloud! Then, it was like finally, the search is over!

May 2018

Molida from Kchao & Kchao Holdings LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Best inexpensive cloud property management system out there!

Pros

I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

Cons

When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

March 2018

Anna from Self

Company Size: 2-10 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

Worst customer Service and Very Insecure Application, Not secure as they advertise

Improve your customer service. Very bad especially if customers are paying for subscription.

Pros

Good Features include Online lease signing, It doesn't have any other major benefits compared to cozy.

Cons

Worst Customer Service
Not secure at all, they store all our documents in a way it's visible to public , I mean everyone who has internet access
Whatever they advertise it's all bluff, you will know it once you start using it.

March 2018

Bryan from My Own

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

Decent software. Don't expect any help.

Pros

It's a bit clunky but does a pretty good job of keeping track of things. Some features are nice, but can take a while to set up.

Cons

Customer service is HORRIBLE. No phone number, only email, if you ask for them to call you they wont. It's either bots or a service center in India. DO NOT expect them to help you in any way.

March 2018

sam from Real Estate

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great app and trustworthy

Will be great to connect management in different locations in the US and allow Contractor Service as referral to other Tenant cloud users

Pros

Easy to use, no problems so far. Been using it to manage 3 properties I would recommend it to others

Cons

Money transfer can be faster with use of Zelle type payments. Can list Contractors to other tenant users. Offer more services and discounts.