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TenantCloud software

45 reviews(4.0/5)
45 reviews(4.0/5)

TenantCloud is a cloud-based property management system designed to meet the needs of landlords, property managers and real estate professionals. The system offers property management, tenant management, accounting management and marketing functionality.

TenantCloud provides a dashboard that allows users to add new transactions, tenants, properties, work requests, messages or applications. This screen also shows total occupancy, lease expirations, recent property listing, payments and outstanding rent payments. Users can also view properties in a list form, with images and financial information for income, expenses, net cash flow and outstanding balances.

TenantCloud enables users to view rental applications, which shows contact information and status of each rent amount. Property managers can also directly message tenants to address questions. Support is provided through an online portal to all its users. The solution is priced on a per month subscription basis for a specific number of users.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

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45 Reviews of TenantCloud

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  • Kaycie from Edeh Empire

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    August 2018

    This one is my favorite!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love to use Tenant Cloud to keep track of all of our tenants. I don't know what I would do without it!

    Cons

    I wish that Tenant Cloud was a little less expensive, but for what the product does I think it's worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Leland from Mauliola Enterprises

    Number of employees: 2-10 employees

    August 2018

    great product , just no telephone support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    got all my properties and tenants info in one desktop.

    Pros

    ease of use. great value for the money. great features and benefits to the renters.

    Cons

    not being able to contact someone by phone to get a response in a timely fashion. no sense of urgency especially when money is involved from tenants.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • van from IHH

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    July 2018

    Tenant Cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pros

    Equipment list is handy and can be useful since it stores data about make / model/ when installed / warranty etc... but not easy to work - the list do not have enough identifier data to let you know which equipment is what. You had to open each one to find out what it is . Maintenance Requests are great - to store repairs/installations/maintenance data - information that are critical in making property management decision every day.

    Cons

    Support may not be great in the sense that TC works at its own pace. Improvements that make users life easier are not implemented on a timely manner. Not much of an accounting system. Had to enter all data manually.

    This review was submitted organically. No incentive was offered
    Review Source

  • JASVIN from University of Nevada-Las Vegas

    Specialty: Co-op

    Number of employees: 2-10 employees

    July 2018

    COmprehensive set of features, Both Tenants and landlords friendly software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Free software with end-to end solution and If paid for the premium version then Hassels and complications are eradicated from the software by offering more tools.

    Cons

    As per my advice, I cannot think of other free softwares to recommend which can take place Tenantcloud, but they can still work on add-ins.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    Perfect for Small Landlords!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saved me a ton of time.

    Pros

    I could not have made it through my first year of managing my 4 properties without this. This is the 3rd year of using this soft and I'm loving it. They are continually improving the app. I am very pleased with the use of this program and my tenants love the convenience of paying their rent online. And maintenance requests are like a game. So easy, that even my elder tenants use it.

    Cons

    Well, they don't have a phone support, but once you figure out how to use support tickets you get used to it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    An amazing cloud software that makes property management a breeze!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, very well put together and easy to start up. I tried multiple cloud softwares and none of them had the ease of use and functionality that tenantcloud has!

    Cons

    Having to pay for eSignatures. However, even then the cost is fairly cheap compared to most competitors.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Yaakov from Flasko Management

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    July 2018

    You get what you pay for

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    While it is a free product and the features they do offer once you find them are usually easy to find

    Cons

    All the features are quite limited and they keep moving around things on the interface which makes it harder to find the items that you were looking for.
    Its accounting department is not robust at all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Socrates from Panos Management

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    July 2018

    It's free and works great. Great for managing a handful of properties.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

    Pros

    Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

    Cons

    Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Bekah from The Daisy Place

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    June 2018

    Best Property Management Program I’ve Found!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We own/manage about 8 luxury apartment rentals and 6 business suites and this program has everything we need to be successful. I am so excited to see where our business goes now that we have the right tools to get us there!

    Pros

    Really easy to use, quickly learn how to maneuver through it, covers all the bases of what we needed the program to do and much more. It is a program we can and will grow our business with!

    Cons

    I have no complaints so far. I had looked through, downloaded and called about 20 different programs and nothing was exactly perfect for what we needed. Until I found TenantCloud! Then, it was like finally, the search is over!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Molida from Kchao & Kchao Holdings LLC

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    May 2018

    Best inexpensive cloud property management system out there!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

    Cons

    When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Anna from Self

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    March 2018

    Worst customer Service and Very Insecure Application, Not secure as they advertise

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improve your customer service. Very bad especially if customers are paying for subscription.

    Pros

    Good Features include Online lease signing, It doesn't have any other major benefits compared to cozy.

    Cons

    Worst Customer Service
    Not secure at all, they store all our documents in a way it's visible to public , I mean everyone who has internet access
    Whatever they advertise it's all bluff, you will know it once you start using it.

    This review was submitted organically. No incentive was offered
    Review Source

  • Bryan from My Own

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    March 2018

    Decent software. Don't expect any help.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's a bit clunky but does a pretty good job of keeping track of things. Some features are nice, but can take a while to set up.

    Cons

    Customer service is HORRIBLE. No phone number, only email, if you ask for them to call you they wont. It's either bots or a service center in India. DO NOT expect them to help you in any way.

    This review was submitted organically. No incentive was offered
    Review Source

  • sam from Real Estate

    Specialty: Real Estate Developer

    Number of employees: 2-10 employees

    March 2018

    Great app and trustworthy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Will be great to connect management in different locations in the US and allow Contractor Service as referral to other Tenant cloud users

    Pros

    Easy to use, no problems so far. Been using it to manage 3 properties I would recommend it to others

    Cons

    Money transfer can be faster with use of Zelle type payments. Can list Contractors to other tenant users. Offer more services and discounts.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ben from Left Brain Financial

    Number of employees: 2-10 employees

    March 2018

    Great user interface but that's about it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really liked the user interface because it was intuitive and looked great. The price also seemed attractive give what the software promised to do.

    Cons

    The pros stopped at the UI. The payments set up is very clunking requiring tenants to go through 10 steps. There is no recurring / auto payments feature.
    I had paid for a year subscription and asked for a refund after 2 weeks and was told there was no refund, so beware they will steal your money!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

  • Francine from CF and L Investments

    Number of employees: 1 employee

    January 2018

    Great software for the price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes my life easier

    Pros

    Offers almost everything I want. Reports, tracking, payment, etc. Easy to set up, have access to mobile, and offers free owner website

    Cons

    Wish you could upload your own editable form. The forms are limited to their offering and don't have option to format/customize to need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Tracy from Tracy Taylor Properties

    Specialty: Real Estate Developer

    Number of employees: 2-10 employees

    November 2017

    Affordable - Good Software Once Figured Out

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Need easier access to customer service (live people!) and more detailed instructions on how to use.

    Pros

    Tenant Cloud is a solid product for the money if you are a smaller property management company......

    Cons

    Learning curve frustrating and videos not detailed enough. No live customer service at the time.....

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • bette from Red Door Realty

    November 2017

    Tenantcloud has some desired features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tenantcloud has several features to help the landlord automate the processing of tenants from the screening process, to lease information, paying rental payments online, managing work orders, etc.

    Cons

    Some of the features are limited such as the type of screening reports to select from, limited tech support (real time chat with support would be very helpful)!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Yaakov from Flasko Management LLC

    Specialty: Apartments / Multi-family

    Number of employees: 2-10 employees

    November 2017

    Know who you are

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Okay for the part time manager but nothing more

    Pros

    It is simple to use for the features that it does have and everything is clearly labeled for what it does

    Cons

    If you are a real management company and plan on using this as your way of interacting and keeping files on tenants then this software product is not the way to go. It does not offer enough reports and it can only handle dealing with leases and tenants in a very simple fashion. Once you start to have to rely on the program for remembering thing such as how much people paid and when they paid with what it becomes very inadequate.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Richard from RAC Management, LLC

    Specialty: Residential / Single-family

    Number of employees: 1 employee

    October 2017

    Small Operation Property Manager with 4 Single Family Homes in Portfolio

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.

    Pros

    - Easy to use
    - Ton of features
    - All in one system that allows you to connect with tenants, owners, suppliers, and contractors
    - Continuously add features to make the product better
    - Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month

    Cons

    - The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it.
    - The system for potential tenants to submit rental applications was also not the most user friendly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Chris from Six Rock Properties LLC

    August 2017

    Intuitive User Interface and Great Functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization

    Pros

    You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.

    Cons

    Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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