TextBox
About TextBox
TextBox Pricing
Basic/Personal (single user): $39/month Small Business (1-10 users): $69/month Business Plus (unlimited users): $129/month Discounts are available for multiple numbers & quarterly or annual payment.
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for TextBox
1 - 5 of 21 Reviews
Wil
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
TextBox is Comitted
Personalized service, live support, longevity and accessibility. I also know the team well and consider them to be 100% ethical and honest, which is really a breath of fresh air these days!
CONSThere really aren't any negatives other than cost, which is not to say they are "pricey" but I'm extremely cheap and want everything for free. Obviously, that's not possible where quality of service is required.
David
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Very happy with TextBox
We have been using Textbox in all our offices for several years. We have been very happy with it and the customer support that we get we have questions. The interface is very, very basic but its a good thing. The only thing I would say is it could use a face lift to make it look more sexy but this does not affect the functionality of the program in any way. We did move over from another program and were very pleased with the pricing of Textbox.
PROSEasy to use. Customer support is always there if we have questions. Price.
CONSPretty basic. The overall look could use a facelift. Kind of old school looking.
Reason for choosing TextBox
Price.
Reasons for switching to TextBox
Price
Vendor Response
Thank you for the feedback David. Although we've always focused more on function than form (and the processing loads that 'sexy' can create) we've spruced things up recently. When convenient, please do a quick check for updates to see the new goodies.
Replied October 2019
Jon
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2019
Decent platform with limitations
My favorite feature of TextBox is the desktop notifications.
CONSThere is a lack of group messaging and no really intuitive way to send and receive MMS.
Reasons for switching to TextBox
We needed multiple people to be able to use the software and the cost was less with TextBox.
Vendor Response
Thanks for the feedback! I have reached out to review the group and MMS capabilities and a few more things. TextBox allows sending messages to multiple recipients but not the kind where all parties see all recipients or respond to all. To our knowledge, only true cell phone numbers can do that. MMS is currently limited to picture (not audio, video, pdf, doc, etc) messages.
Replied September 2019
Beth
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Easy to use
They've always been attentive and helpful.
PROSMakes life so much easier to be able to text back and forth with customers instead of phone calls. No one likes to answer the phone and you have to wait for voice mail, and many times they don't even listen. Everyone texts and makes us more efficient. We use it every day, 20+ a day.
CONSIt doesn't show text history easily. You have to send a text to the person for previous history to show up on older texts. High cost to add picture attachments (which we don't use).
Reason for choosing TextBox
We've been using it for so long, I don't recall who else I looked at. I did use a free trial for testing and liked it, so then signed up.
Vendor Response
Hello Beth, There is another way to see previous text history without texting the person. When you search for their conversation, click on the More button toward the top. That button loads older messages in the background. After you click that a few times, you should be able to click on the conversation again and it will populate the old messages. Please give us a call if you have additional questions and we would be happy to help! Thanks, Team TextBox
Replied October 2019
Nicolas
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Game Changer
TextBox gives us the ability to communicate with our members how THEY want to communicate. Not only is it convenient and members love it, but it also is excellent for keeping track of conversations and looking back at them when needed. We use TextBox literally every department of the credit union. From lending and collections to credit/debit and Member Service.
PROSTextBox is easy to use for employees and members absolutely love the ability to text us. I also love the scheduled text ability and the auto-responders.
CONSIt works wonderfully, but if I HAD to say that there's a "Con", I'd say it's not as "pretty" as it could be. Like I said though, it works absolutely great and this one small item does not affect my A+ rating of them. Now that I think of it, maybe it's a good thing it has this simple look - it is incredibly easy to use because of it!
Vendor Response
Thanks Nick =) We've always been function over form, but recent updates have added some functionality and 'prettiness'. We'll be reaching out to get you all updated.
Replied October 2019
