Zego
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Most Helpful Reviews for Zego
1 - 5 of 28 Reviews
Brian
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
They Are Part Of Our Team
It's been great! I have had mainly positive experiences with Zego and have been with them for at least 10 years (from back when it was Paylease). I get quick responses to customer service issues and everyone on their team is super nice and helpful.
PROSZego is awesome and handles all of our payment processing, billing, and even submetering all of the utilities for all 6 of our apartment communities. Roughly 2,000 units currently. We had been doing utility billing in-house and thought we were making a good decision pay saving the money. Zego audited our bills and found ways for us to save money and bill back to our residents more efficiently. Now we're making more money and I have more time in my day to work on more important resident facing issues.
CONSTheir reporting for the submetering system isn't accurate at determining what transmitters needs batteries or replacement. I'd recommend using whatever software comes with your devices to manage that. Our transmitters are NextCentury so we use their portal to determine which devices need to be replaced or have new batteries put in.
Reason for choosing Zego
I think entrada went by a different name back then but I believe they were the other option and we chose Zego at that time mainly due to price.
Angee
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Big fan of Zego
Our experience, espencially with costumer service, has been excellent.
PROSZego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors!
CONSThe only con is when I can't get my bosses to implement another one of their programs!
dustan
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2020
PayLease switch to Zego tanked customer service
If you like long loading and waiting times then boy you have found the correct company.
PROSHas a website that mostly works despite long loading times
CONSIf you need an adjustment made on a scanned check, good luck. It isn't happening. They will reduce checks but never increase checks to the correct amount. They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately. Takes months for adjustments to take place so bank recs are consistently rolling Journal entries.
Reasons for switching to Zego
Aptexx was better
Vendor Response
Thank you for your candid feedback. We sincerely apologize for any frustration our website has caused you. We pride ourselves on our tech-forward platform and responsive customer service, so we are very sorry that we missed the mark here. We would really like to make this right. We have alerted your account representative, who will be reaching out to you shortly to help resolve these issues. Again, thank you again for your feedback, and we hope to improve your experience in the future.
Replied July 2020
Miri
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Great Payment Platform
If you use this as a standalone, not with the RM integration I would definitely recommend. With the integration stuff can get confusing like reports.
CONSThere's a buried clause in the agreement that automatically renews the agreement except if you give 60 days notice. That's the only con, which might mean nothing to alot of you readers.
Reasons for switching to Zego
We wanted to use the RM integration but it's alot more complicated than what we thought originally.
Shivani
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
I love Zego
Excellent service. Quick and easy to use. I love the educational aspect of it.
PROSExcellent service. Quick and easy to use. I love the educational aspect of it
CONSI am not sure. I like everything Zego has to offer to their customers.