Compared to other tools in the market it's much more user friendly and more importantly the database is up-to-date. MediaHQ is continuously improving its features also which is great to see.

Sometimes I find some key journalists are missing or can be slow to update.

I like how easy it is to use as that is the most important factor to me in any online tool.

Media HQ has saved us valuable time and helped us reach media outlets like never before. We would never be able to build and maintain such an extensive database ourselves.

The list hub is a hugely useful resource. The product is really easy to use and scheduling of press releases is a very useful feature.

However, if I have indeed left a field blank (which I have accidentally done a few times), it looks as if the test email has been sent and I'm then left wondering why it hasn't arrived.

The list hub can be confusing. Lists can also be out of date - people have left, moved jobs or are not included.

Overall the service itself is easy to use, manage and maintain. Customer service is excellent and training is provided efficiently and effectively.

I love that it's so easy to use and that I can send out a press release that can reach hundreds of journalists and radio/TV producers quickly. It helps with rapid brand awareness.

For contact management and scheduling - it's amazing.

We love the reports and insights which help us identify potential journalists to build relationships with.

I like MediaHQ, I think it's a very useful tool overall. When looking for the correct personal it is very helpful and saves so much time than having to do this manually.

Good way to start relationships with journalists.

For small and non-profit organisations operating on tight budgets the cost of the service risks becoming prohibitive, and increases on an annual basis.

The report function is great to see what my best performing releases are and their customer service is excellent.

Brilliant customer service, easy to use software and a trusted brand.

There was no offer of integrating with an existing business product. Two step authentication is time consuming and not necessary.

I like the segmented lists and number of contacts available in each industry to target for the best chance of success and I love the results we have had to date.

Additionally, when you need them, they're there. From the top of the organization down, this is a great group of people.

There are so many ways to cut social data in the tool, and features like word clouds and geography are fantastic visuals to share in reports.

The product is undoubtedly brilliant, the underlying infrastructure is robust.

This really is my only complaint about the platform, although this wasn't even an available feature when we first started using the platform.

I like the range of features and filters that Netbase offers in order for my agency to get the more medical focused data we need.

There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.

I have seen grown my business with the best social analytics solution.

I loved the capabilities to easily navigate the platform without being a boolean pro. Their Audience 3D tool is also amazing for segmentation (but a bit costly).

Netbase also stopped offering data to Facebook pages due to privacy issues, which is unfortunate since a lot of patient discussion stems from Facebook support groups.

The amount of data they access is impressive, but more impressive is the level of service they provide to their clients.

Netbase is a great and flexible tool which enables quick and easy analysis to get a snapshot understanding of current topics, brands or themes and is easily accessible and user friendly.

The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.

We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is AMAZING.

NetBase's overall dedication and efforts towards improving the system, releasing regularly scheduled product release updates. Superior customer service and always so very knowledgeable.

Netbase is so easy to use, you can also choose whether or not you want to use Boolean which is great. They are constantly releasing new product features.

Disaster control - if something bad happens for you or your client, you can see in real time the things they are saying, so you can figure out how to fix it.

Most social listening tools are a query-based set up, so if you miss a keyword there's potential you might miss something.

A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating.

This past fall, I placed our agency's social intelligence solution under review. My criteria for selecting a product included historical data, features, functionality, budget, and support.

I've used many social listening tools, but NetBase has been by far one of the most intuitive and exemplary solutions.

Boolean format odd, difficult to use in window; Firehose loading slow; Instagram underdeveloped.

Not only is the tool laid out in a simple, easy to view template, and perfect for all our social listening needs, the reps are great with anything questions we have and always willing to help.

This tool is easy to use and has great UX. The offerings that it does have are nice.

Amazing NLP, Easy Query Writing, Data Accuracy, Great Customer Support.

I've found NetBase to be the perfect tool in order for me to be successful at social listening and analytics.

I highly recommend getting plenty of hours of customer service. It is more useful than you know.

Pound Sterling

MediaHQ is a public relations software that helps businesses connect with media contacts and amplify outreach. MediaHQ is tailored for communications professionals, PR teams, and organizations aiming to enhance media outreach and engagement. Users can search for relevant contacts using filters to ensure targeted outreach. Notifications keep administrators updated on media movements within lists.

Operators can write and format directly within MediaHQ or paste content from other sources. Additionally, the platform allows users to attach images, choose recipients, and send press releases promptly.

LongDescription

Communication Management

Scheduling

Email Distribution

Contact Management

Real Time Data

Press Release Builder

Reporting & Statistics

Direct Mail Management

Contact Database

Campaign Management

User Management

Customizable Reports

Digital Asset Management

Calendar Management

Data Import/Export

Data Visualization

Search/Filter

Content Library

Social Media Monitoring

Campaign Analytics

Auto Update

Activity Tracking

Real Time Analytics

Engagement Tracking

Collaboration Tools

Campaign Scheduling

Template Management

Email Tracking

Campaign Planning

Email Templates

Content Management

Click Tracking

Shared Contacts

Workflow Management

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Customizable Templates

Interaction Tracking

Real Time Reporting

Each package given to the user is bespoke & based on their individual needs. Pricing is available upon request.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

MediaHQ

Live Online

Webinars

Documentation

Videos

US Dollar

NetBase is a cloud-based social media analytics tool for small, midsize and large brands and marketing agencies. Primary features include social media monitoring, brand health monitoring, campaign performance measurement, dashboards and reports.


It monitors posts from social media and captures what people are saying about brands. It can understand sentiments behind written text through its Natural Language Processing (NLP) engine. This allows the system to reveal consumer information such as attitude, willingness to purchase and needs.


The built-in dashboard presents data in the form of charts, graphs and heatmaps. It also allows users to customize reports and deliver them to email accounts. NetBase LIVE PULSE helps users find the most shared images, spot emerging trends, engaging posts and influencers.


Support is offered via email and over the phone. Other help options include documentation, FAQ, video tutorials, webinars and knowledge articles.



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