Ratings & Reviews

Overall Rating

4.78 / 5 (276)

4.36 / 5 (103)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 17, 2020

February 12, 2020

Pros/Cons

  • Pros

  • Flexibility to integrate directly with many other platforms, customer service is really helpful within seemingly seconds of sending a question in.

  • After the initial set-up the operation is seamless and does not require constant user interaction. The system just works and helps us attract new patients.

  • Cons

  • I wish there was a solution for managing Yelp reviews--I get it that Yelp is hard to work with in this space.

  • Set up was rather time consuming, but so worth it.

  • Pros

  • Podium is a top-notch company and I am so glad our company uses them. Their staff is outstanding and responds quickly and eagerly any time we have questions.

  • Mostly worked well and had pretty good interface with website for chat as well

  • Cons

  • Price is a bit steep for SMB, but well worth it if you maximize the value of your positive reviews.

  • We have had a few clients that were unable or unwilling to open the links. They were uncomfortable creating a log-in to send review. This could be user error as well, as others have had no problems.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots