GoFrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either on-premise or hosted in the cloud.

GoFrugal’s inventory management module allows users to generate inventory reports, fill orders for customers and set up automated ordering. Users also have access to a central customer database, which helps them track purchases, payment histories and personal details about customers such as birthdays and anniversaries.

The point of sale (POS) module allows users to award sales commissions, apply discounts to items and set security levels for different employees. GoFrugal also has a retail accounting module with a general ledger, accounts payable and accounts receivable features. Users can also process payroll in this module.

GoFrugal is licensed either on an annual or semi-annual basis. Mobile apps are available for Android and iOS devices. Support is offered via phone, email and an online knowledge base.



30 Reviews of GoFrugal POS

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 30 reviews

November 2018

ARCADEUS from Suam Hardware Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Suam Hardware Ltd With Gofrugal

I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons

No customer reward program on the Android app but soon it will be worked on

October 2018

Guido from TRIBAL

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2018

POS system good for price

Product ticks the boxes, but you get what you pay for.

Pros

Easy to use
Lots of features (not all fully developed)
Easy to navigate
Brilliant sales support and response

Cons

Technical support not good
Very willing to try and assist to sort out issues
No local support (times zones)
System has features, but they are not fully useable
Very little manipulation for admin user when valid errors are made in processing

October 2018

Hyder from Al Ashrafiya Co.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

It's one of best POS software

Pros

Ease in using the POS Software and also the setup of the POS system is easy and fast for a end user.

Cons

To allow to create secondary user not allowed for entry level user only in the POS Servquick software.

July 2018

Amal from freelance

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

July 2018

Gofrugal is a huge software and good for medium size supermarkets and hypermarkets. Main disadvantage is that Gofrugal got no control over finance and also we can only integrate this software with Tally. The default accounting package using with go frugal

Pros

Gofrugal got plenty of customization in billing and also we can integrate both weighing machine and barcode printer with this software

Cons

its accounting integration. ie.. very difficult to control finance section in Gofrugal. Default accounting method is very poor and we need to spend more time in accounting to rectify the errors

May 2018

Ramkrishna from Organic Mandya

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

May 2018

Product is full of bugs and it has irrelevant reports, low grade customer support

Zero Benefits. Lost our retail franchise customers

Pros

I hate the product design, useless modules retail software, zero customer support, lot of useless notifications, architecture has been copied from SAP

Cons

Lot of patch updations, bad margin calculation is wrong, not at all fit for retail franchise operations

April 2018

Nabeel from Cheruthottathil Distributors

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

April 2018

Very bad service after sales...no proper response

No benefits....wastage of money..

Pros

Lot of reports .
easy to use
User friendly..
Daily updates .

Cons

Customer support .....
No proper a response on tickets raised
Bad behaviour of customer executives

April 2018

Rohit from Jocose Enterprise Pvt Ltd

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Everything nice except for the customer support

If they could improve the customer support, it would be very nice

Pros

1. Reasonably priced
2. Flexibility to buy in packs so the software doesn't get heavy and is reasonable.
3. Easy to use

Cons

1. Bad after sales customer support. The complicated way to generate a coupon and connect on call. It takes ages to resolve an issue.

February 2018

Amaran from Sri Lakshmi Traders

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Good

Pros

Enhancements in the application is good.More options are present for reports.Overall a good product.

Cons

Sometimes it is difficult to convey the application issues with chat.Better to have a call atleast at worse situations. For feature implementation please let us know the contact person which would make our life easy.

February 2018

Sanjay from Shree Ambica Foods

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2018

It is very nice software.

Pros

The software is very advanced. My experience was very good with it.
I am using for 8 plus years and It has satisfied my business needs

February 2018

Mr Krishnamurthy from Madurai Hospital Suppliers-Madurai

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

M/s Madurai Hospital Suppliers-Madurai - We are using 4 outlets in GoFrugal Product 10+ Years

Product and Accounting is very nice.

Pros

Product and Service was good and Awesome support like all the transactions timely updated GST transactions smoothly. Billing Options Fast and Invoice generated good support 24*7 thanks to GoFrugal Team. for all the functions key are smoothly working

February 2018

Chetan from Gaze IT solution

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

February 2018

BEST SOFTWARE FOR ANY BUSINESS

Good software suitable for all business

Pros

This software is suitable for any business type as it has easy interface to understand. Also they provide help video and help documents which is actually helpful nd accessable anywhere anytime. People are here very helpful as i always get instant assistance .

Cons

Support reachability is challenge sometime but glad that mygofrugal is there to reach support team instantly

February 2018

VISHAL from AMANTRAN BAZAR

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

5 of 5

February 2018

Online Support is great

Pros

Features in the software are really lucrative and good for retail but need to improve the GR parts, however I BELIEVE THAT THE DEVELOPER WILL MUST THINK OF IT AND DO THE BEST.

Cons

Direct support from the representative . After all ok, but need to think to do more to fasten the online support.

February 2018

NANDAKUMAR from AWWESOME ENTERPRISE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

5 of 5

February 2018

I have been using this software for the past four years. feeling good

It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Pros

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Cons

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

December 2017

Rajender Kumar from Mediland Pet Medical

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2017

Easy to use and quick to learn

Pros

The software is very easy to use. You require little to no knowledge of computers to use it. If this is going to be your first POS you will definitrly enjoy using it.

Cons

The service which is mostly online can be an issue sometimes as the operators don't usually understand your issue.

December 2017

Padmini from Information Technology and Services

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2017

Retail software

Cons

No customer support, impact business during billing and no action taken.
Every change they ask for money even after Amc. Increasing the cost day by day...worst software ever used

November 2017

NANDAKUMAR from BUBBLES KIDS & WOMEN

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

November 2017

VERY BITTER EXPERIENCE. NO CUSTOMER SUPPORT

Please have peace of mind and save your money

Pros

More that 1000 reports available even some report you dont know how or why to use them.
plenty of youtube videos available. you have to see the video for every problem you face

Cons

No customer support system. they don't stick to their promise what they have given at the time of purchase.

November 2017

varun from beauty 360

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

very user friendly and easy to operate

Pros

doesnt get stuck mostly unless there a a manual error. and can easily train all the employees with the software.

Cons

there are no issues with the software but company is brutal in charging for everything in the software. very expensive for most of the changes and implementations

October 2017

Muthu from Aryaas India Restaurant - Saudi Arabia

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Very Easy to Handle, User friendly.

Earnings

Pros

Remote access. No matter where we are. Can control and check the reports from anywhere in the world. Feeling business is always within our palm. Its reducing our valuable time

Cons

October 2017

Nooruddin from Pedrollo nk Limited

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

Intelligent Data Analytics Feature End to End solution in one software for Business

Pros

Software Features
Regular Software Updates based on Market Need
Automated Support
Easy Self Help Materials as well Videos, to self learn the product.

Cons

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

October 2017

Jocelyne from Springs Church

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

October 2017

The software setup was easy and the program is very easy to use. We are happy with our decision.

Pros

The support we got during our setup time was so amazing considering our time change. Working with the team to change the reports we needed was very helpful. The best part of the software is the low cost and easy to use. Easy setup and maintenance.

Cons

The trouble we are having on an ongoing basis is when we have an issue during the day, we have a hard time getting in contact with someone who knows how to help us right away. Most of the the answer is, we will ask someone else when they come in later. Having a knowledgeable support team in a similar time zone would be great. The 24 hour support team has only been able to help with basic things but our bigger issues had to wait till later at night for us. One example was the Apple IOS upgrade. The 24 hour support team gave me the wrong advise at first, the team had a plan to help me the next day (appreciated the idea) but I decided we could wait for the actual upgrade. Final, when the upgrade was fixed, I never got an email or call to tell me it had been fixed.