GoFrugal

RATING:

4.4

(196)

About GoFrugal

Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either on-premise or hosted in the cloud. Gofrugal’s inventory management module allows users to generate inventory reports, fill orders for customers and set up automated ordering. Users also have access to a central customer database, which helps them track purchases, payment histories and personal details about customers such as birthdays and anniversaries. The point of sale (POS) module allows users to award sales commissions, apply discounts to items and set security levels for different employees. GoFrugal also has a retail accounting module with a...

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GoFrugal Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for GoFrugal

1 - 5 of 196 Reviews

Chhatradev

Verified reviewer

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

User Friendly Software

PROS

User friendly. Cloud-based. Suitable for any size of Retail Business.

CONS

while viewing the report you must define specific data otherwise it will take a long time to generate.

Reasons for switching to GoFrugal

RMS doesn't support the latest version of SQL.

Vendor Response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied April 2021

Mike

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2021

Going frugal with Gofrugal

PROS

Extensive Built-in Features, support, and ease of use

CONS

Installation and upgrade time can be improved

Reason for choosing GoFrugal

All features were well detailed and the continuous development and update for new features

Reasons for switching to GoFrugal

Gofrugal ticked all the boxes for me regarding usage, ease to set up and manage

Vendor Response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied April 2021

PARAS

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2017

disappointment from the unsatisfactory level of service

Stock management Locationwise

PROS

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

CONS

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Neelakandan J R

Textiles, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

useful software for inventry

This software billing purpose ok.

PROS

Billing and for the sales purposes the billing is useful.

CONS

Inventory having some concern and the offer was not fully completed.

ajay

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Smart Baniye

PROS

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

CONS

Offer Management Feature is not upto the mark.

Reason for choosing GoFrugal

Find it Easy to use for Multi Store Management.

Reasons for switching to GoFrugal

Customer Service Support and Data Analysis was not so Good.