GrubHub

RATING:

4.4

(121)

About GrubHub

Grubhub is a cloud-based takeout and delivery solution designed for organizations and restaurants to streamline the process of food ordering, payments and distribution. The platform allows businesses to set up recurring food requests, schedule pre-orders and put up ordering guidelines at the workplace. Grubhub’s data filters allow employees to sort from individual meal plans crafted to deliver on remote locations. Corporates can also set up specifications on arranging meals for individuals, teams, events, virtual meets and more. Additionally, it enables businesses to generate monthly invoices digitally with every order detail. Additionally, it provides budgeting tools to allocate food ordering budgets for teams and employees. Support is provided via documentat...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

GrubHub Pricing

Please contact GrubHub directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

Slide 1 of 2

GrubHub Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for GrubHub

1 - 5 of 120 Reviews

User Profile

Kelly

Verified reviewer

Retail, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed March 2021

A Little Pricey but Was Lifesaver After My Surgery

Overall I enjoyed using GrubHub and I was very sad when my gift cards were gone! I have used it a few times since then, paying everything myself. That should tell you a lot, because as I said earlier, I'm very cheap. I don't normally spend money on something like delivery fees when I can do it myself. But sometimes you just need the convenience of delivery and GrubHub does a great job.

PROS

I had surgery in August 2020 and was unable to make dinner or have much use of my arms. A friend of my started a meal train for me and many of my out of town friends sent me Grub Hub gift cards. This was the first time I'd used Grub Hub, as I'm notoriously cheap and didn't want to pay the extra fees for delivery. I have to admit, I about became addicted! The app was super easy to use and had most of my favorite restaurants. It was so nice to have all of those choices at my fingertips, and to have delicious dinners just show up at my door like magic! Every driver did a fabulous job and we had no issues at all. Grub Hub was a lifesaver!

CONS

There were a few restaurants I wanted that weren't in the app, but I guess that is the restaurant's choice to participate. I do feel like the fees are too high to use the app too much, but when you are ill or truly can't make or get out to buy food it well worth the price you are paying.

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Very Similar to Competitors

Overall, my experience with GrubHub is not much different than my experience with DoorDash, Postmates, or most other food delivery applications. I alternate between using these 3 apps in particular quite regularly.

PROS

GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more granular level, the ability to search past orders differentiates GrubHub from its competitors. They are also incredibly communicative if an order you've placed requires cancellation, as they send out a text, email, and even call you to notify you. Their additional fees tend to be less than services like Postmates or DoorDash as well.

CONS

GrubHub does seem to have a noticeably limited selection of restaurants compared to DoorDash or Postmates. This setback in and of itself may lead me to seek out an alternative food delivery app, considering the majority of its features are comparable, if not identical, to its competitors.

Miguel

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used weekly for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2021

Convenient and efficient software to order food

I use this software on a daily basis to order food when I am working on site at work or on the weekends when i do not feel like cooking. If delivery is not chosen, you have the option to pick up at a certain time and this is very time efficient, it saves you a lot of time. The delivery drivers are very efficient and if there are any issues, costumer services is always there to assist. Overall, this is an extremely sophisticated software to order food online.

PROS

From my personal experience with this online ordering software, I find it to be very efficient and convenient when it comes to finding the best places to eat near your location. One of my favorite features is that you have the option to either have your food delivered to your location or pick it up at the restaurant at a certain time. This features allows me to choose the most convenient time to pick up the food. Moreover, you have the option to preorder as well for the next day and this is very convenient when you have events at home with guests . One of my most used features is the "start group order" and it allows you to invite your friends to order together. This is a very unique features that most online ordering softwares have not implemented yet and it is indeed a very important one. This software is definitely my go to application when ordering online.

CONS

I have had a couple of issues with the software, however, the costumer service is very fast and efficient and always find a solution to the issue at hand. Maybe, one of the features that could be implemented is the tracking your order features with the pick up and drop off process to facilitate the experience. Other than that, this software is very sophisticated and efficient.

Steven

Education Management, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed October 2023

My Take on GrubHub

My overall experience is nice with using GrubHub to order food. Feels nice to use it alongside DoorDash and Uber Eats.

PROS

I like using Grubhub for ordering food as delivery and takeaways. I enjoy getting the foods I wanted to order from and even get nice deals. I got a free year of GrubHub thanks to Amazon Prime Day days ago.

CONS

What I wish that GrubHub can work on is at least have a heads up display for maps what car and what driver is it. I wish it's like on the same page as DoorDash and even for Uber Eats too.

Erin

Verified reviewer

Hospital & Health Care, 1 employee

Used daily for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Meals at your door

PROS

What i like the most about this software is that it takes a collection of local restaurants in your area and lets you choose where you want food from.

CONS

There is absolutely nothing that i dislike about this software all the features are amazing and the step by step tracking the order is always helpful