About GrubHub

Grubhub is a cloud-based takeout and delivery solution designed for organizations and restaurants to streamline the process of food ordering, payments and distribution. The platform allows businesses to set up recurring food requests, schedule pre-orders and put up ordering guidelines at the workplace. Grubhub’s data filters allow employees to sort from individual meal plans crafted to deliver on remote locations. Corporates can also set up specifications on arranging meals for individuals, teams, events, virtual meets and more. Additionally, it enables businesses to generate monthly invoices digitally with every order detail. Additionally, it provides budgeting tools to allocate food ordering budgets for teams and employees. Support is provided via documentat...

GrubHub Pricing

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GrubHub User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 57 reviews

Kelly

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Functionality

out of 5

March 2021

A Little Pricey but Was Lifesaver After My Surgery

Overall I enjoyed using GrubHub and I was very sad when my gift cards were gone! I have used it a few times since then, paying everything myself. That should tell you a lot, because as I said earlier, I'm very cheap. I don't normally spend money on something like delivery fees when I can do it myself. But sometimes you just need the convenience of delivery and GrubHub does a great job.

Pros

I had surgery in August 2020 and was unable to make dinner or have much use of my arms. A friend of my started a meal train for me and many of my out of town friends sent me Grub Hub gift cards. This was the first time I'd used Grub Hub, as I'm notoriously cheap and didn't want to pay the extra fees for delivery. I have to admit, I about became addicted! The app was super easy to use and had most of my favorite restaurants. It was so nice to have all of those choices at my fingertips, and to have delicious dinners just show up at my door like magic! Every driver did a fabulous job and we had no issues at all. Grub Hub was a lifesaver!

Cons

There were a few restaurants I wanted that weren't in the app, but I guess that is the restaurant's choice to participate. I do feel like the fees are too high to use the app too much, but when you are ill or truly can't make or get out to buy food it well worth the price you are paying.

April

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2021

GrubHub for all your hunger needs

Overall experience has been very great and we are very satisfied with this product

Pros

What I like most basically about this software is the ease of use and the compatibility with most devices and the fast ability to get food from a facility to a person or meeting or wherever quickly.

Cons

There are a lot of parts of the apps that I think that need improvement. I think the modifications portion of the app is very important. I think the menu portion from each restaurant or facility needs to be updated very frequently. The ability to make changes or substitutions and things like that are not user-friendly. Or they’re not even available.

Marie

Company size: 2-10 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

April 2021

Hot food at your door!

Overall, I like GrubHub and would recommend. It has def been helpful over the past year when I don’t feel like cooking.

Pros

I like that there is a variety of restaurants that participate in this service. It’s easy to use to order food for delivery! And it’s super convenient especially since Covid.

Cons

One thing I like least is the cost associated with the delivery. But I do enjoy that there are sometimes special promotions for low or no delivery fee for some restaurants. Sometime thats a driving force of where I’ll order food from.

User Profile

Elizabeth

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

September 2021

GrubHub

It has helped making ordering group meals seamless and the customer service is great. I like that they are constantly improving their software and ways to make it stand out.

Pros

The software is easy to use and create food pickup or delivery orders. It uses your location to show available restaurants in your area which is helpful because we don't always know about the places that open nearby.

Cons

Sometimes I don't feel like it has as many features or restaurants as other food delivery software but it has been improving in the past year.

Miguel

Verified reviewer

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

May 2021

Convenient and efficient software to order food

I use this software on a daily basis to order food when I am working on site at work or on the weekends when i do not feel like cooking. If delivery is not chosen, you have the option to pick up at a certain time and this is very time efficient, it saves you a lot of time. The delivery drivers are very efficient and if there are any issues, costumer services is always there to assist. Overall, this is an extremely sophisticated software to order food online.

Pros

From my personal experience with this online ordering software, I find it to be very efficient and convenient when it comes to finding the best places to eat near your location. One of my favorite features is that you have the option to either have your food delivered to your location or pick it up at the restaurant at a certain time. This features allows me to choose the most convenient time to pick up the food. Moreover, you have the option to preorder as well for the next day and this is very convenient when you have events at home with guests . One of my most used features is the "start group order" and it allows you to invite your friends to order together. This is a very unique features that most online ordering softwares have not implemented yet and it is indeed a very important one. This software is definitely my go to application when ordering online.

Cons

I have had a couple of issues with the software, however, the costumer service is very fast and efficient and always find a solution to the issue at hand. Maybe, one of the features that could be implemented is the tracking your order features with the pick up and drop off process to facilitate the experience. Other than that, this software is very sophisticated and efficient.

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