Been using Heartland at our business for a year and a half and have had no major issues.

Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

When we started Heartland worked fine compared to our old processing company. Then I found out I could get a much cheaper alternative.

The integration process is super easy and support is also very good. We never had any problem with them in the past 2.5 Years of integration with them.

Heartland was great for a payroll company. It provided many details, notifications, and great tools.

It's a great tool to be able to take payments and allow people to make payments online. We have had great success with integrating the platform onto our website.

Overall, it is a great software but we just found something else that was better suited to our company.

It can be difficult to go back and find transactions in the system.

Nice customer service reps.  Delivery was great.

The people are so friendly and helpful when you need help. The software is very easy to use.

I finally spoke to B[SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Timely processing, along with helpful agents and easy access to the website. Good delivery time even with short notice.

Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem.

They provide complete test cases and test API to verify and implement a solution.

We were charged for 3 months after attempting to stop our service.

Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to.

We were told no monthly fees and no contracts.

What I liked most about this software is the ease of use.

I think my favorite feature is being able to email/text the receipt straight from the platform. This creates seamless communication with the customers.

Of course, this is because I am receiving money but it is also because I feel assured that Heartland has done it's job efficiently and effectively.

Heartland is the source of our biggest problem right now, and we’re a restaurant during a pandemic.

They have quality service and support. They have easy to understand billing and statements and have kept a competitive rate.

Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits.

We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.

Switching to Heartland: one of the worst mistakes we’ve made.

I love how easy it is to pull our check stubs and read them.

When I called customer service it would be at least an hour to deal with them. For each area of information... refunds, statement, charges, there are different logins.

Overall, Heartland is a great tool. I've used others in the past, but this one is one of the best.

I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Dashboard and reporting are difficult to use. We were given two different websites to login to, but never given training on where to look for transactions and reports.

Overall been very happy with Heartland Payment Processing. When we have had questions or concerns, their customer support has been exemplary.

I find the payment processing at heartland very efficient, it provides easy refunds and corrections at relative speed.

They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working.

Payment processing works well, but the user interface is confusing and cumbersome.

Heartland Payment Processing is simple and user friendly. We are a fast paced business and processing payments quickly is necessary.

Toast is amazing it not only can handle on the fly menu changes, but can also work as your punch clock. Runs very smoothly on android os.

Overall, it is a simplified, intuitive and easy to manage POS offering that is a great fit for any small business.

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

The idea of everything they have is wonderful. I guess the best thing is they do deposit the money pretty quickly.

Install was a total disaster and cost our company over 40K in losses. They refused to take responsibility for their failures.

Took 4 months to get someone to finally review the credit card charges only for him to “shine me on” which is frustrating to a business owner.

What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.

In training new teams they offer a great program and support team. The layout is ideal for high-volume.

After over a year the restaurant is still super happy with the switch.

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution.

The timing features for happy hour pricing, the ease of use for customers and staff, inventory use, ease of changing items on the fly during service. Such a great product for fast casual use.

Very intuitive software and mobile friendly. Excellent customer service, very willing to help.

Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel.

The benefits from Toast were great. Unfortunately I don't work at a restaurant with Toast anymore.

But Toast is happy to have their popup promoting their app on your restaurant page.).

TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely.

Very pleased with our decision to replace our old solution with Toast.

Customer Support Inadequate and Multiple Charges on customer accounts.

The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

I have used this and thoroughly enjoyed it. The handheld feature is the best.

Wait times are often ridiculous. And they are not timely with replies at all.

Bar staff likes software. Simplicity and integration low rate.

Integrations, ease of use, flexibility of what parts you wish to use, interest in feedback, hardware is amazing.

Toast reps and customer service do not return calls. Credit card charges duplicate weekly on multiple customers accounts for no reason.

I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service.

It is now June 27th and the ticket is still open and no one has responded. Their customer service is the WORST.

Unable to customize location picker page. They claim that they are the payment processors but fail to take responsibility or help with disputes.

Software is very easy to use. Pos system is good, not very colorful but still easy to maneuver.

You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

It will run many reports that are helpful. The connection to a mobile phone is great because you can do almost anything from the mobile phone that you can do from the desktop.

And do it all in one place - is awesome. And the fact that it is all so easy and user friendly is just a bonus.

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade.

It was seamless it integrate our products onto the software prior to opening. The kitchen display screen is a lifesaver.

For example, sorry, but we are out of this item or here's how we are doing curbside pickup, etc. There is only a teeny, tiny way to notify guests with a small banner atop your page that no one sees.

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.

As a GM, the reporting was user friendly and easy to generate. It was so mainstream and I love that automatic reports I could sent up to send to myself every day.

I like the way the screen looks - it’s visually appealing. Ve only used it briefly at a restaurant as a hostess, but it worked just fine.

Great customer service, great price, extremely user friendly, amazing features.

US Dollar

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments. 


Heartland integrates with most point-of-sale systems, and a mobile app is available for iOS and Android phones and tablets. The Mobile Pay app and Mobile Reader accept EMV chip cards, contactless (Apple Pay/Google Pay), magstripe, cash and checks. Ecommerce merchants can set up an online portal for ordering, selling products and collecting consumer payments. Bill payment is available for businesses such as medical practices, local government, utility providers, and more. 


Heartland supports hundreds of payment options with fair pricing and full disclosure of fees and agreement terms. A supported hosting service is also available for securely storing customer account information. 



LongDescription

Electronic Payments

Recurring/Subscription Billing

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

In-Person Payments

Online Payments

ACH Payment Processing

Activity Dashboard

Invoice Processing

Reporting/Analytics

Point of Sale (POS)

Search/Filter

Gift Card Management

Payment Processing

Data Security

Mac OS

Web browser (OS agnostic)

Contact Heartland payment systems for pricing details.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Heartland Payment Processing

In Person

Documentation

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this solution is designed to help restaurant operators adapt fast and take control of changing industry trends and guest expectations. As a safe and secure cloud-based platform, Toast POS includes new feature updates while allowing users to access restaurant data from anywhere, on any mobile device. Its powerful reporting and analytics suite allows restaurant management to identify opportunities for saving on costs, highlight best-selling menu items, and much more.

This POS system can help streamline inventory management and restaurant operations. Necessary menu updates, such as daily specials, can be made from any Toast terminal or mobile device using the Toast app. Servers can use tableside ordering features and complete payment processing using handheld tablets, known as Toast Go. With this POS solution, Toast users can also track bar tabs and look up drink recipes, helping to improve the overall client experience. The Toast Kiosk is also available for diner self-service options.

Toast’s Payroll and Team Management product is a time-saving solution that integrates restaurant POS and payroll systems for seamless time-tracking, approvals, and HR functions. This integration can help a restaurant owner save money by reducing the need for extra software vendors. The Toast POS system also automates standardized gratuities that encourage fair tips, which can improve employee morale within the restaurant industry. 



Real-Time Analytics

Split Checks

Restaurant POS

Separate Checks

Employee Management

Status Tracking

Barcode/Ticket Scanning

Order Entry

Kitchen/Menu Management

Website Personalization

Delivery Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Real-Time Monitoring

Order Management

Reservations Management

Credit Card Processing

Transaction History

Wait List Management

Customer Accounts

Online Ordering

eCommerce Management

Data Import/Export

Promotions Management

Multi-Location

Email Marketing

Mobile Access

Sales Reports

Inventory Tracking

Ordering Automation

Pricing Management

Tips Management

For Restaurants

Table Management

Alerts/Notifications

Reporting & Statistics

Returns Management

Returns Tracking

Cash Management

Billing & Invoicing

Customer Management

Receipt Management

Accounting Integration

Discount Management

Real Time Reporting

Customizable Branding

Commission Management

Inventory Control

Built-in Accounting

Order Tracking

Third-Party Integrations

Delivery Estimate

Inventory Management

Loyalty Program

For Bakeries

Menu Builder

Order Scheduling

POS Integration

For Bars/Clubs

Food Delivery Dispatching

Retail Inventory Management

Item Management

Contact Management

For Food Trucks

Windows 8

Starter: From $0 per month (Flexible payment options available)

Essentials: $165 per month (3 months free on Online Ordering)

Custom: Custom Price

New Restaurant Basics: $110 per month


Heartland Payment Processing vs Toast POS

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