MultiFlex RMS Fashion & Apparel Software is both a front-end retail POS Software and a back-end financial and inventory management system that integrates and manages both physical and eCommerce operations and can be used to handle both single store and multi-store operations. The system maintains, updates, backs up and synchronizes critical information across multiple stores.

MultiFlex RMS has a robust set of features that gives users the ability to perform physical inventory counts at year-end or for every periodic cycle set by the user. The flexible reporting feature allows users to analyze sales and performance of inventory by department, category and item.

Apparel can be organized and reported by style, color or size. The solution also offers integration with leading e-commerce websites to gain more attraction and boost sales. MultiFlex RMS is multi-store ready and supports built-in inventory transfer, item categorization and automated stock ordering upon replenishment.



57 Reviews of MultiFlex RMS Fashion

Overall rating

4.00 / 5 stars

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Showing 1 - 20 of 57 reviews

October 2018

Mario from PinkLady Beauty Stores

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Managing my stores with the right Retail Management System (RMS)

" When I open my first store for Cosmetics and Beauty tools I had no idea of the retail business. Coming from the financial world, I felt overwhelmed with so many little products that I needed to handle, so many varieties and colors, that I thought "I will never get control over what I am doing here". I tried many softwares, with a huge amount of time invested but couldn't get control of cash flow, tender types and most important of all,…over the stock. When I contacted MHSystems, they listen to me and asked critical questions of my business….exactly the ones I needed to be in control of,…and they were not only ables to understand my business but also suggest me the right retail software to handle my specific type of business…Until then I didn't know that there were specific softwares depending on the type of retail you are in. Furthermore, they gave me several papers and documents to read and study which illustrated me on how to use the right software they were offering me and how to make adequate control of the key variables of my business . It was not until I started following the "good practices" and follow the "know how" that MHSystems has on the retail industry by using their software when I begun to take control of my business. Coming from the financial world I know that stock and money are the most important things to take care of and the RMS has all the necessary controls and management tools to ensure these aspects are being permanently monitored and controlled. Furthermore, RMS has helped me to grow my company in several store every year because it just has what it takes to help you manage small to middle size companies on the tips of your finger. Of course you must be constantly studying and learning all the features this software has in order to produce more with less effort and time, but once you learn the logics on which the software is based then is like you are given 25 years experience from MHSystems right into your brain.,..you can't fail in your business if you work with these tools by your side."

Pros

1.- Scalable solution when your business begin to grow. I begin with one (1) single store, I have 10 Stores now and growing…Even a Franchise version allows to expand even more your business if you want.
2.- Total POS control, flexible promotions set up.
3.- Easy functionalities for Staff, complete set of features and reporting for Managers and owners.
4.- Accurate stock management. Bin location, Expiration dates, samples, damages, Serial Nos., etc.
5.- Powerful and accurate solution (specially for those with financial and business background).

Cons

Basic features are easy. BUT Not that that easy to learn all the middle to high features,… if you are planning to get the most of it you will need to invest time in order to learn and understand.

September 2018

Tad from Fisherman's Ideal Supply House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great Beginner Program

Overall this system has been a great choice for our company to start out with. It has taught us the pros and cons for a point of sale system. The team at Microhouse has been nothing but good to us for the resources they have.

Pros

Multiflex RMS is a straight forward system that allows for multiple different reports to be pulled for the business. Doesn't take much training for your employees to use it at a basic level.

Cons

One huge problem we have is not being able to delete inactive part numbers as well as close customer accounts that are no longer in use. You are also only able to see up to 1000 part numbers on an inventory page. There are also so many reports to choose from that it becomes hard to find the exact one you are looking for. The Unit of Measure on the system is not very accurate either.

September 2018

Bartolomeo (Bert) from 4KIDSUNITED

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Ease of MultiflexRms

Overall it has been Great and so easy to teach anyone how to use it.

Pros

Feom Day One Multiflex was so easy to use. Minimal training needed and you will be using it like a seasoned professional. No task is daunting.

Cons

The functionality with payment pricessors seems so easy but when a return error happens it is the only feature that can cause a small problem to rectify.

September 2018

Susan from Professional Weight Control Centers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

MiltiFlex RMS

They work very hard to customize the program to your needs

Pros

Easy to use.
Our customized reports
The ability to combine front and back office

Cons

Sometimes we are unable to get our reports to show up.
We lose some of our customization with each upgrade.
Not HIPPA compliant

September 2018

Michele from Fall River Fashion

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Review

I like the support team - and customer rep. is very understanding and accommodating

Pros

User Friendly. Easy to learn. Adaptable to different retail inventory.

Cons

So far I have not had any bad experiences.

September 2018

Tyler from Nica's Clothing & Accessories

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

first review

Our experience to date has been positive

Pros

It is extremely user friendly, easy to train new staff to use. Great inventory control.

Cons

As we have three store locations....it would be great to be able to check on the inventory of all three stores.....as well as the sales reports of all three locations.

September 2018

Paul from PAWSitively Natural

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

MultiFlexRMS Review

Great people to work with. Very fast customer service.

Pros

It’s easy to use. Nice easy to read reporting.

Cons

It can hold onto a lot of memory for the server and needs computer restart sometimes

July 2018

Ben from Health Emporium

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Horrible Customer Service, I wish I never paid to use this software. HUGE MISTAKE!!!

Pros

The Cost, is the only reason why I decided to use this software, It's pretty simply to use, that's about it.

Cons

Once I told them I was switching processors, they refused to call me back or speak with my new processor to switch over anything. They kept telling my processor they had to reprogram my devices, when I know the Software company should be the ones handling that! My Account Rep and she is very rude to me and my new processor. I don't understand how you can have someone like this represent your company. I understand there is a bit of a language barrier, but I can't believe how she speaks to me and my processor's support team. I will certainly look to go with a new software very very soon!!! If you are looking for a new software and reading this BEWARE!!! THEY ARE A HORRIBLE COMPANY!!! I highly regret ever working with them!!!

July 2018

Kristy from Nich Boutique LLC

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

July 2018

It's not very user friendly and the reports selection is very slim

i'm able to ring people out and create purchase orders from this software which are the most basic pieces of running my business

Pros

the price - this was one of the cheaper software options out there. i was on a strict budget at the time of purchase

Cons

it's not user friendly. some fields you have to double click, some require a single click. and the selection of reports is not very prolific.

June 2018

Paul from Sidonio's

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

4 of 5

June 2018

Easy to use all in one program, reports generated are very good

Pros

Ease of use /interface
Good customer information. Easy to navigate , easy to make purchase orders and track sales

Cons

I would like to be able to email over 1000 customers. Some times the ability to find customer credit notes etc. Not easy

June 2018

Ben from Belmondo For Men

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

Good for general reports

Pros

Very cost effective and a great generic system that keeps track of inventory and daily sales reports at a great level
Keeps track of customer history as well as information
Takes care of commission reports nicely
As long as you do not want tobe to detailed this system is for you .

Cons

Reports are not that detailed and not easy to navigate for me
Cannot split sales between salespeople
Don t like the fact that I have to know my supplier code as opposed to just list supplier name ...we have lots of suppliers
I find that when I use inventory on hand cost ..the number differs between reports very frustrating

June 2018

Daniel from Stephenson's of Elkhart, inc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

A very nice program for the cost. Could be better and more user friendly, but good for the price.

Good reporting

Pros

Great wealth of reporting options for buying, merchandising and point of sale. Performance reporting nice and informative.

Cons

Would like to be able to customize reporting, and some tasks could be simpler. Some of the reports leave out some info I'd like to have included, and there is duplication of essentially the same reports.

June 2018

Shaibaaz from Supply & Apply

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

This system is good. They keep it updating for more improvement.

We switch over from sage 50 to RMS which help us speeding our sales process using its POS system. Now we know monthly sales & purchases (Cost of sales) on one click.

Pros

Some features like volume pricing, Mix & match, Kit list option, Payroll report, sales report, Group/Individual rights setup, etc

Cons

It should be mobile friendly so that you can connect RMS on phones ask customers to do shopping online.

June 2018

Kaveh from Supply & Apply

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Easy to use and great customer service

Pros

It is very easy to understand and work with. When ever we have any issue RMS staff is easy to reach and helpful.

Cons

Our system is slow because we are using the cloud based version and since we have such a large inventory we are recommended to move to localize server version.

June 2018

Michelle from BeauChapeau Hat Shop

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

June 2018

At times frustrating

Pros

Customer support is very good. It is very easy to get a hold of someone and our issues are typically resolved at the time of call or at least the same day.

Cons

Changes due to updates are not always communicated in detail. Have been waiting for syncing Online and In-store customer/ sales feature for a long time. This feature would be extremely helpful and make us a lot more efficient.

June 2018

Chris from Canadian Crafts

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

3 of 5

June 2018

SoSO.... you get what you pay for....

Pros

Somewhat easy for daily use for the staff, for management, much MORE work :( Reports are many, but also means confusing at times

Cons

Customer support is confusing to get a hold of, I also have a 3 hour time difference, so my answers are usually 2-3 days later. Floor restocking report has a 1 minute "bug" where there's a blindspot and may affect you. They don't sound interested / willing to integrate their system w/ other credit card machine companies (they support only 2 services!) For some odd reason, I keep finding bugs in their system, and their latest update makes NO SENSE, why do I need to hit ANOTHER button to get the mix+match to kick in, before the update - it was automatic - do you see your grocery store checkout have a mix and match button? IT's AUTOMATIC! Every single one of my concerns that I've had in the past 2 years have gone unanswered and ignored - running a retail store is hard enough, and trying to get the backend support from these guy - it's like pulling teeth at times. I've been with them over 2 years - I've 2 different Tech support individuals (assigned) now, they got some turnover going on over there!

June 2018

Shaun from City Of Angels

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

June 2018

overall not satisfied at all.

Cons

As a store soon expanding that carries product across all categories, we bought into this program because we were assured it would give us ease of access, portability (ipad software) and inept customer service. After one year of using this, we cant count how many times we wished we went with a different system.


Ease of access is not easy. Usage is difficult for even those who set it up and opened the store like myself. There are almost too many functions rendering it confusing, and most of them do not work properly, or are redundant.

Half of our issues are not solved by customer service as the team there is not knowledgeable on their product.

We do pop ups, and because teh year long promise of an ipad program has not come to fruition, we are not able to use our system which means that anything we sell must be final sale, and we just have to remove it from our system as "damaged out" product therefore throwing our sales, margins and reports.

Overall, not a great system and I have used many different ones in the past. This system is not ready for teh market.

June 2018

Melissa from Jeans n Joggers Kidz

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

I find the system very easy to use and have had amazing customer support

Pros

I like the simplicity of it and that it's very easy for new staff to learn on it. The reports are very detailed and helpful I like that I can do inventory often and it uploads it so quickly easy to add new customers etc

Cons

I really have nothing to compare it to sometimes I find it can be slow now whether that's the software or the connection I don't know.

June 2018

PAULINA from FREDA'S

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Have been on the system for several years, goods and bads. I would have wanted more updates.

Easy to use, Easy to train staff but reports are weak and a few items don't work efficiently on the system. Getting reviews from users and upgrading system annually would be a huge improvement.

Pros

easy to use, easy to navigate. Easy system to train staff on and user friendly. Offers a lot of services.

Cons

not enough upgrades, glitches in the system. some reports to don't work. Inactive clients glitch when printing receipts. Don't like that employees can easily remove items off of layaway without authorization. Enterting data - can't change brands to multi names by one supplier.

June 2018

Leslie from Leslie Finery

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Have used for years and find it excellent. Easy to use. Wish there was a training mode.

Allows for customer history. Easy to check inventory. Easy to order inventory. Reports help with selection of products based on sales.

Pros

Ease of use, functions, customer history, ability to customize. It could be modified for many types of business".

Cons

No training mode. When selecting the customer from the system using phone number, name or other, if you check the customers history, before hitting select customer, when you try to then select customer you have to start the selection again.