MultiFlex RMS

RATING:

4.0

(67)

About MultiFlex RMS

MultiFlex RMS General Merchandise is a cloud-based retail management solution for single and multi-location retail stores. Key features include point of sale management, accounting, inventory, staff management, CRM and marketing. The solution enables retailers to manage merchandise, gifts, electronics, appliances and more. MultiFlex RMS General Merchandise offers inventory management features that help in cycle counts, markdown management, promotion and marketing management. Customer profiles can be created that helps business to run marketing campaigns and build customer relations. The solution features data synchronization across stores. Users can issue, track and redeem gift cards and access purchase history reports of all the customers present across multi...

Awards and Recognition

FrontRunner 2019
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MultiFlex RMS Pricing

Secondary workstation or second license is $495

Starting price: 

$895.00 one time

Free trial: 

Available

Free version: 

Available

Customer CRM Detail POS Summary

MultiFlex RMS Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for MultiFlex RMS

1 - 5 of 67 Reviews

User Profile

Rav

Verified reviewer

Alternative Medicine, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Easy to use

Running reports, tracking customer retention.

PROS

I like that it is simple to learn and teach. I also find the ability to pull all types of sales reports to be very helpful in keeping inventory up to date.

CONS

I find it slow when trying to retrieve customer purchase history, on the other hand it could just be my computer but I don't think so as everything else works fine.

Mario

Health, Wellness and Fitness, 11-50 employees

Used more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Managing my stores with the right Retail Management System (RMS)

" When I open my first store for Cosmetics and Beauty tools I had no idea of the retail business. Coming from the financial world, I felt overwhelmed with so many little products that I needed to handle, so many varieties and colors, that I thought "I will never get control over what I am doing here". I tried many softwares, with a huge amount of time invested but couldn't get control of cash flow, tender types and most important of all,…over the stock. When I contacted MHSystems, they listen to me and asked critical questions of my business….exactly the ones I needed to be in control of,…and they were not only ables to understand my business but also suggest me the right retail software to handle my specific type of business…Until then I didn't know that there were specific softwares depending on the type of retail you are in. Furthermore, they gave me several papers and documents to read and study which illustrated me on how to use the right software they were offering me and how to make adequate control of the key variables of my business . It was not until I started following the "good practices" and follow the "know how" that MHSystems has on the retail industry by using their software when I begun to take control of my business. Coming from the financial world I know that stock and money are the most important things to take care of and the RMS has all the necessary controls and management tools to ensure these aspects are being permanently monitored and controlled. Furthermore, RMS has helped me to grow my company in several store every year because it just has what it takes to help you manage small to middle size companies on the tips of your finger. Of course you must be constantly studying and learning all the features this software has in order to produce more with less effort and time, but once you learn the logics on which the software is based then is like you are given 25 years experience from MHSystems right into your brain.,..you can't fail in your business if you work with these tools by your side."

PROS

1.- Scalable solution when your business begin to grow. I begin with one (1) single store, I have 10 Stores now and growing…Even a Franchise version allows to expand even more your business if you want. 2.- Total POS control, flexible promotions set up. 3.- Easy functionalities for Staff, complete set of features and reporting for Managers and owners. 4.- Accurate stock management. Bin location, Expiration dates, samples, damages, Serial Nos., etc. 5.- Powerful and accurate solution (specially for those with financial and business background).

CONS

Basic features are easy. BUT Not that that easy to learn all the middle to high features,… if you are planning to get the most of it you will need to invest time in order to learn and understand.

Lindsey

Arts and Crafts, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2017

Lied to by sales people about functionalities, treated horribly by support staff when issues arose.

It does provide the basic inventory management functions we expected.

PROS

It wasn't super expensive and performs its basic functions effectively once the extremely tedious setup process is complete.

CONS

It doesn't integrate with QuickBooks online, it doesn't integrate with e-Commerce, it doesn't adapt easily to my purposes... all of these things I was told in the sales process that it would do. Training is essentially non-existent and there is no documentation to refer to later. All we had was a one hour session where our trainer took control of our system remotely and used his function keys to speed through setup steps (we couldn't even tell what he was doing because he didn't articulate it and didn't use the mouse) and wouldn't allow us to ask questions. They charge a bunch of money each year to install any updates and continue to give you access to their support, but none of that was explained or described by our sales person and was not in our contract. When I found a glitch in the system that was causing us peoblems at POS, the support manager was extremely rude and condescending to me, going so far as to ask how old I was because he felt I might lack the "experience" (his words) required to be able to find and resolve such an issue. I only wish we had the money to buy a real POS system with real support staff. The last time I tried to post a negative review I was bullied into having it removed by RMS management - that won't happen again.

Angela

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2019

Stable, Functional, Outstanding POS System

Our Seattle-based small business purchased the Retail Management Software (RMS) for Fashion from Microhouse Systems in 2010, about 8 years ago and we have been using it successfully ever since. This is a very straightforward, Windows based system that meets all our needs ranging from a 100% accurate & easy POS to ring up sales and Customer Relationship Management...to...an outstanding Inventory management system to order, receive, price and tag our goods for sale (apparel, accessories, shoes, gifts, consignment jewelry) and more. There is a somewhat steep learning curve at first, as it has so many functions. I have found the POS easy to train new sales associates, and likewise my store managers can delve in deeper into the software to utilize more functions with ease (does take some practice and learning though) Each year, the Microhouse team performs automatic upgrades and adds more and more useful (sometimes eye opening) reports to help me better understand my business. The phone-based customer service from Microhouse is outstanding, though our staff does have to pay attention to the time difference as we are in the US and they are in Canada. One major feature of this POS is its stability. Our RMS-POS system has never malfunctioned, there's been ZERO downtime, and it has never been hacked or infected by a virus. (Note: we run this system on two older model Windows' PC's along with Kaspersky Total Security, connected to the Internet) .

PROS

The way in which the Customers, Inventory and Sales are all interlinked, and the personalized customer service and support you will receive.

CONS

The basic function of ringing up customers is easy and straight forward, but I can be difficult to train new employees on all the intricacies beneath the basics.

User Profile

Lyndsay

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Good system with lots of tools and functions.

PROS

RMS is great for customer relationships. I can easily see my list of clients, their purchase history, sizing, contact info, and any notes I make on their file. The functionality is good, with lots or reporting tools to better manage my business. Previously we operated with a cash register which didn't record anything, and kept tags as our tracking. With RMS, we can easily pull up sales figures from any given period, our top selling and slow moving styles, floor restocking, and much more. And counting inventory has gone from a two day ordeal to just a couple of hours. This system has definitely improved my business. Multiflex was also the only company I was working with who offered a payment plan, which made a huge impact as a small business.

CONS

The only down sides I have experienced in the last two years of using RMS is if there is a system update to my computer, sometimes it will interfere with the RMS system and I need to contact customer service to get the system operating again. But I would imagine this is an issue any software would have.