MyTime software


MyTime is a cloud-based scheduling platform for businesses to create profiles and take appointments. It provides point-of-sale (POS), e-commerce, customer management relationship features and is suitable for small business hair salons, spas, auto shops and many other appointment-based businesses. It features Android and iOS mobile apps.

MyTime provides customers a marketplace to find the business they seek and supports the scheduling and payment of the appointment.

MyTime enables users to manage customers and their appointments, calculate employee payroll and track employee performances. Users can see real-time appointment availability for required services. MyTime also features custom reporting for users to track sales and other measurable data.

Additionally, MyTime enables businesses to send appointment confirmations and reminders to customers. The solution allows businesses to see which customers have not confirmed and can then give them a follow-up call. MyTime solution is priced per month per location.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

97 Reviews of MyTime

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  • Monica from Kenneth and Company Salon

    Number of employees: 2-10 employees

    August 2018

    A hairstylist on Mytime

    Ease-of-use
    Functionality
    Quality
    Support

    We originally chose Mytime because our clients were looking for a more modern and easier way to book their appointments. For a long time we were a standard Paper Booking system. Our clients LOVE being able to book online at their own ease. Many don't have the time to call during business hours, and they love being able to book at 10PM if necessary. We have greatly enjoyed their system's convenience and our clients have too!

    Pros

    I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime.

    Cons

    There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Calina from Studio 90

    Number of employees: 2-10 employees

    August 2018

    We've had a great experience using MyTime for Salon scheduling.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has helped make running my business easier.

    Pros

    I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

    Cons

    They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Keith from Focus Holdings Limited

    July 2018

    VERY GOOD EXPERIENCE. USUAL FOR RECORDING TIME SPENT FIELD SERVICE ACTIVITIES.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    IT HELPS ME TO MANAGE THE RECORDING OF MY FIELD SERVICE TIME.

    Pros

    TELEPHONE DATA MERGES WITH CONTACTS IN PHONE DATABASE. HENCE, YOU CAN MAKE A CALL IN THE APPLICATION. ALSO, I LIKE THE STATISTICS FEATURE OF THIS SOFTWARE.

    Cons

    THE NAME SORT FEATURE OF THIS SOFTWARE CANNOT MERGE WITH YOUR CONTACT LIST ON THE PHONE. IN SETTING UP A CONTACT, YOU HAVE TYPE DATA ALL OVER AGAIN.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fiona Noelle from Lay Bare Franchising, LLC

    April 2018

    Happy to have made the switch

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    First learned about MyTime in 2013 when I was first starting my business in LA and so were they. They helped us in promoting our off-peak times which kept us pretty booked during those slow hours. We parted for a while as our booking software then was not compatible with them and we were getting double booked which was a great problem until clients start complaining about it :P

    Once they had scheduler in place, we went back and was very happy that most of our data was properly ported. MyTime overall is very user-friendly and you could actually figure out most functions on your own. I love the communicator feature and the automated reminders. the rest of the team are very helpful and that makes the whole experience 100x better.

    Cons

    Notes do not save separately so when you have several notes about a client, you would end up with one long note. Not a biggie - but would be nice to see this improved.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Pretty good software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use
    Layout and design
    Ability to book appointments is super easy
    The dashboard is a great way to view a snapshot of the business

    Cons

    Reports could be better and provide more comprehensive detail
    Schedule design needs some improvement to be easier to read
    Payment processing is somewhat iffy
    Social media review feature doesn't fully work

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jovan from Estella Marie Agency

    April 2018

    I can't say enough good things about my time. They are so present in ready to offer Solutions& suppo

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I truly believe that my time is on my side they want to see me when and want my business to thrive. I love how the CEO will chime in to get clarity from me firsthand. #priceless

    Pros

    Everything that I could think of to be helpful for me and my business, my time is already thought of. And if they have not and I made the suggestion nine times out of 10 is implemented within that week.

    Cons

    As their business evolves some things that were free in the beginning now cost money. For example it used to be free to call in for support but because I don't have the package that includes phone support I have to email / chat for support. Which is not a major issue but I did like in the past that I could just call

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from Hannaford

    March 2018

    I like it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and after the upgrade it got even easier. Very easy to keep track of customers and times.

    Cons

    Sometimes it's hard to tell between am and pm times. You have to get set in a contract to use the product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victoria from Royal Pools

    March 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Makes it easy for customers o make appointments, everything is automatic, can track customer history.

    Cons

    Wish you could order parts through the program. Wish it had a longer trial period but overall it's great!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tracy from Ruff Stuff Dog Services Inc.

    January 2018

    Really enjoying the software for the most part

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very user friendly for myself, the business owner and for my staff. For the most part it's been working nicely for us and is making things much more streamlined

    Cons

    There are some minor functionality issues but they are open to feedback and suggestions to help improve the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jamie from Pet Evolution

    December 2017

    MYTIME has helped me grow my business exponentially in a very short time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • braden from alternative health center

    November 2017

    been great for our office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it has helped us organize and maximize productivity. we have been overall very happy with the product.

    Pros

    having online availability, has been very helpful. customers really like having the reminders sent to them as well.

    Cons

    sometime has meltdowns and stops working. that has caused us a few meltdowns in the office. the staff always responds quickly

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • sheena from Nomadic Goat LLC

    November 2017

    Great customer service. So far its been great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy for clients to book. Gives us less time to focus on the client rather than booking/checking out

    Cons

    Still some glitches with adding tickets together for services and adding product to tickets. Also the card swiper has been out of stock for months.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Janelle from Loving Locks LLC

    November 2017

    I spent many months looking for the right software for my company and finally I found it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Client accessibility, an app for both myself and the client, and ability to hold all forms.

    Pros

    The software allows me to handle everything in one place. My clients, pictures of my clients hair, forms, and my favorite an app for the clients to make their appointments.

    Cons

    Missing: Ability to have more than one waiver. I have been asking constantly. I really need to be able to create several waivers for client signatures. I would like my pictures to have the ability to show as a gallery within the client file and all photos of all clients to show in a gallery on the dashboard in case I want to show a potential client my work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Richelle from Salon DJ

    Number of employees: 11-50 employees

    October 2017

    Makes for a fluid and efficient day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.

    Cons

    The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Healthy Beauty Solutions

    September 2017

    I like all the features and how user friendly it is.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customization of system to meet my unique business needs. Customer support is always helpful and easy to reach during business hours. Ease of transitioning from old system to MyTime.

    Cons

    When customers use the app version they have to make my business a favorite or I'm charged the 10% marketplace fee.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sharon from Westside Tax Service, LLC

    Number of employees: 2-10 employees

    September 2017

    I like that we can schedule for two different offices

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    it's affordable and I can schedule for two different locations.

    Pros

    I love the way it reaches out to our clients and asks for a review. Those reviews help so much in social media

    Cons

    I wish there was more room to add customer information. Currently it shows up as NOTES with the full length showing up by their appointment. I wish it would stay more with the client info, so I can look up and add as needed

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Farrah from Natural Equilibrium

    September 2017

    Makes scheduling a total dream

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

    Cons

    Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sherwin from Auto Fresh Car Wash

    Number of employees: 2-10 employees

    September 2017

    Great customer service. They did help my business grow!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had been looking to do online bookings for a while. I couldn't ask for a better vendor than MyTime. There are some minor customization that they are not able to fix, but other than that everything was great!

    Pros

    Easy integration, great customer service. They really go out of their way to help ensure that I understand and am utilizing the software. They also have a lot of preset options for lots of different industries.

    Cons

    As each industry is different, there are some minor tweaks on my checkout process that they are unable to customize. I had several customers book my services incorrectly and were charged incorrectly because of this. There are ways around most of these kinks, it is just a little less efficient.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jacob from Device EMS of Cincinnati

    Number of employees: 2-10 employees

    August 2017

    Overall an amazing experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has boosted our business with reviews, time management and keeping everything in one place.

    Pros

    Inventory tracking, CRM, POS, etc all in one place. Since the transition has been made, our business has run much more smoothly.

    I couldn't forget the review manager- We have grown our reviews by over 30 in the past 2 months which is incredible.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sandra from Punto Brillante

    Number of employees: 2-10 employees

    August 2017

    It improved my customer retention by 80% in the first 2 months!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It increased my retention rate and decreased cancellations.

    Pros

    Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily.

    The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly.

    Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

    Cons

    I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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