MyTime Software


 

MyTime is a complete online scheduling platform for businesses to create profiles and take appointments. It provides point-of-sale (POS) (via e-commerce) and customer management, and is suitable for small business hair salons, spas, auto shops and many other appointment-based businesses. 

Consumers search MyTime’s marketplace to find the business they seek, and MyTime then supports the scheduling and payment of the appointment.

Through its applications, MyTime enables users to manage customers and their appointments, calculate employee payroll and track employee performances. MyTime also features custom reporting for users to track sales and other measurable data.

Additionally, MyTime enables businesses to send appointment confirmations and reminders to customers. With this, businesses can see which customers haven’t confirmed and can then give them a follow-up call.

MyTime is a Web-based solution that is priced per month per location. It has multiple packages for businesses to choose from and also offers additional add-ons. It features Android and iOS mobile apps.

 

MyTime - Scheduler
 
  • MyTime - Scheduler
    Scheduler
  • MyTime - Mobile client list
    Mobile client list
  • MyTime - iOS
    iOS
  • MyTime - Push notification
    Push notification
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

83 Reviews of MyTime

 

Start your review of MyTime

Click to start
https://www.softwareadvice.com/retail/mytime-review/
Software Advice Reviews (4)
More Reviews (79)

Showing 1-4 of 4

Phil from Pretty Pets
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

A Groomer's Dream!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using the mytime.com Scheduler for almost a year now. They really focus on making it easy for my customers to book a grooming appointment online and help me with client retention. It's easy for me to book multiple dogs in an appointment, remind clients that an appointment is coming up, and ask for a review when they leave. The greatest thing, all of this happens automatically, so I can focus on my business while the software handles the rest!

Pros

Easy to use, intuitive, better than all of the other online booking platforms I have tried in the past.

Advice to Others

Definitely give this a try. If you use the free trial option, go all the way and really use the software, don't just let it sit. You will find so many features available that are not offered by other companies, but at the same price!

 
 

Jason from EZ Lube
Specialty: Auto & parts dealer

August 2016

August 2016

Big fan of MyTime

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

My shop started using MyTime a few months ago and it's good. We didn't take appointments before. People would drive up, wait in line. Customers like calling ahead and a lot of them just go to the website now. It's been great to track customers history and cut down on slow times.

Best thing is that we can be dirty doing an oil change or whatever, and we barely have to touch the computer to see the schedule. or techs will check their phones. Pretty cool!

Price is great and it's been great for business. Happy with MyTime!

Likes Least

mmm I can't think of any complaints. Maybe it would be nice to be able to order parts through it too so maybe someday!

Recommendations

check out mytime and give them a try. you won't be disapointed!

 
 

Tish from Allure Salon
Specialty: Health & personal care

August 2016

August 2016

Great software for a great price. Happy with MyTime!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

MyTime is a full business system: point of sale, online booking, scheduling, and email marketing. My salon has been using it for a few months. We switched from Booker, and see the difference, really. How? Much simpler. Clean looking, easy. Automatic. Emails and texts go out in the background and we don't worry about them. Easy to track our sales and products.

Customers have actually complimented us about how easy to book online.

Likes Least

Our only advice to MyTime is keep it up! MyTime did a lot of handholding and phone training with us though so the ymade switching as painless as possible. worth it!

Recommendations

there's a lot of scheduling software out there now!! MyTime is one of the best. We chose it because it's so easy to use, does everything you need, and actually saved us a lot of money compared to others. Do your homework and see what's out there.

 
 

Chris from Texas Pet Groomers
Specialty: Pets & supplies

August 2016

August 2016

Recommend MyTime for groomers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We started using mytime about a year ago and definitely recommend it. It's reliable and easy to reach them by phone anytime I need them. Their scheduling and marketing work well and my clients like it. Glad I went with them!

Clients are easily able to book online, which is great. And automatic appointment reminders and confirmations just happen - I don't need to do anything.

Likes Least

No complaints. Everything has worked well so far and they've been available for any issues on the phone quickly.

Recommendations

Talk to MyTime. It's a great company and a great system.

 
 
 
Showing 1-20 of 79

Jamie from Pet Evolution

December 2017

December 2017

MYTIME has helped me grow my business exponentially in a very short time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

Review Source: Capterra
 

braden from alternative health center

November 2017

November 2017

been great for our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it has helped us organize and maximize productivity. we have been overall very happy with the product.

Pros

having online availability, has been very helpful. customers really like having the reminders sent to them as well.

Cons

sometime has meltdowns and stops working. that has caused us a few meltdowns in the office. the staff always responds quickly

Review Source: Capterra
 

sheena from Nomadic Goat LLC

November 2017

November 2017

Great customer service. So far its been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy for clients to book. Gives us less time to focus on the client rather than booking/checking out

Cons

Still some glitches with adding tickets together for services and adding product to tickets. Also the card swiper has been out of stock for months.

Review Source: Capterra
 

Janelle from Loving Locks LLC

November 2017

November 2017

I spent many months looking for the right software for my company and finally I found it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Client accessibility, an app for both myself and the client, and ability to hold all forms.

Pros

The software allows me to handle everything in one place. My clients, pictures of my clients hair, forms, and my favorite an app for the clients to make their appointments.

Cons

Missing: Ability to have more than one waiver. I have been asking constantly. I really need to be able to create several waivers for client signatures. I would like my pictures to have the ability to show as a gallery within the client file and all photos of all clients to show in a gallery on the dashboard in case I want to show a potential client my work.

Review Source: Capterra
 

Richelle from Salon DJ
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Makes for a fluid and efficient day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.

Cons

The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.

Review Source: Capterra
 

Linda from Healthy Beauty Solutions

September 2017

September 2017

I like all the features and how user friendly it is.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customization of system to meet my unique business needs. Customer support is always helpful and easy to reach during business hours. Ease of transitioning from old system to MyTime.

Cons

When customers use the app version they have to make my business a favorite or I'm charged the 10% marketplace fee.

Review Source: Capterra
 

Sharon from Westside Tax Service, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I like that we can schedule for two different offices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it's affordable and I can schedule for two different locations.

Pros

I love the way it reaches out to our clients and asks for a review. Those reviews help so much in social media

Cons

I wish there was more room to add customer information. Currently it shows up as NOTES with the full length showing up by their appointment. I wish it would stay more with the client info, so I can look up and add as needed

Review Source: Capterra
 

Farrah from Natural Equilibrium

September 2017

September 2017

Makes scheduling a total dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

Cons

Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

Review Source: Capterra
 

Sherwin from Auto Fresh Car Wash
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great customer service. They did help my business grow!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had been looking to do online bookings for a while. I couldn't ask for a better vendor than MyTime. There are some minor customization that they are not able to fix, but other than that everything was great!

Pros

Easy integration, great customer service. They really go out of their way to help ensure that I understand and am utilizing the software. They also have a lot of preset options for lots of different industries.

Cons

As each industry is different, there are some minor tweaks on my checkout process that they are unable to customize. I had several customers book my services incorrectly and were charged incorrectly because of this. There are ways around most of these kinks, it is just a little less efficient.

Review Source: Capterra
 

Jacob from Device EMS of Cincinnati
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall an amazing experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has boosted our business with reviews, time management and keeping everything in one place.

Pros

Inventory tracking, CRM, POS, etc all in one place. Since the transition has been made, our business has run much more smoothly.

I couldn't forget the review manager- We have grown our reviews by over 30 in the past 2 months which is incredible.

Review Source: Capterra
 

Sandra from Punto Brillante
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

It improved my customer retention by 80% in the first 2 months!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It increased my retention rate and decreased cancellations.

Pros

Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily.

The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly.

Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

Cons

I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

Review Source: Capterra
 

Eric from Goality, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

it was easy to use and schedule times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simple layout
The easy to use interface
How I can pick and select many options to help me schedule clients

Review Source: Capterra
 

Ashlee from EEI
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Nothing but great scheduling options!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy scheduling for my clients

Pros

You can change your times and appointments so easily! The choice to charge a cancellation fee it a great option to have!

Cons

The app on the iphone is horrible, never lets me view the schedule. It shuts out of the app, before even logging into my account.

Review Source: Capterra
 

Tresa from Illa Spa

August 2017

August 2017

meets all the needs of my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has allowed me greater control over my business operations. It has also allowed me to consolidate several facets of my business in one place.

Pros

The marketing functions allow me to exert greater control over my business operations. The ability to make my own discount codes and individualize them allows me to market my products with greater flexibility.

Cons

The new change does not allow us to look at the intake form with a single click. This creates more work for me as I have to go into each appointment to check on the details on the intake form

Review Source: Capterra
 

Kim from Pampered Pet Salon and Boutique LLC

July 2017

July 2017

Easy to use product with lots of features and amazing customer service and responsiveness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very intuitive and easy to use. There are a lot of really cool built in features that streamline the process of creating appointments and saving notes. I also LOVE the responsiveness of the customer service. They actually listen to feedback, and implement it quickly if it is something that would be useful.

Cons

I wish there was a better way to view appointment sales total on the appointment in the calendar for people who don't use the POS. I feel that the software is geared towards people who use their integrated POS system, but there are some features that are missing for people who don't. I wouldn't use their POS only because I have multiple lines of business that don't all use appointments, but I have one central POS system. That is not something I can use their POS for.

Review Source: Capterra
 

Lenawee from Serenity Lifeways

June 2017

June 2017

I really appreciated having onboarding done weekly for a month.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very comprehensive and user-friendly. I can group my clients differently and sent notifications to the group.

Cons

A little overwhelming at first, but customer service is excellent. There is a lot to learn and takes some time, but still worth it!

Review Source: Capterra
 

Justene from Magical Mutt Makeovers

May 2017

May 2017

Absolutely love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love how the system sends reminders for me to my clients and other automated messages! Adds my employees commission for me!

Cons

Only con is a few glitches and a few missing things on the mobile app but the team is working hard to add them.

Review Source: Capterra
 

Jordan from JRSA
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Very helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its good just kinks need to be ironed out

Pros

I like booking appointments, keeping track of clients, calling to remind people of upcoming and overdue appointments, and so on.

Cons

The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing...

Review Source: Capterra
 

Jessica from Jessica's Hair Studio

May 2017

May 2017

It's the best booking software for small businesses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

Cons

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Review Source: Capterra
 

Cynthia from Purrfect Paw Prints

April 2017

April 2017

MyTime Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It works well but my company still needs some special features which unfortunately are not offered. I wish it could be customized for each company per their needs. Otherwise it keeps me organized and my customers well informed of their future appointments.

Review Source: Capterra