Retail Pro Point of Sale (POS) Software


 

Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities.

Retailers can use Retail Pro to overcome data fragmentation and can tailor Retail Pro to their exact workflow, branding, and business needs. Retailers can leverage the application program interface (API) in Retail Pro to connect and sync retail data with third-party solutions such as ERP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising and others.

Retail Pro's adaptive user interface allows retailers to customize and configure the operational screen to fit their business requirements, define workflows for all set of users and extend business branding to all customer touch points. The solution also provides ad-hoc reporting capabilities with over 150 prebuilt reporting templates.

With built in e-commerce features, businesses can also design their online stores to sell goods and accept online payments, distribute loyalty rewards and track shipments. The solution serves a variety of retail businesses such as franchises, corporate stores, outlets and multi-subsidiary retailers.

 

Retail Pro - POS functionality
 
  • Retail Pro - POS functionality
    POS functionality
  • Retail Pro - Generate checkout bills
    Generate checkout bills
  • Retail Pro - Manage inventories across multiple locations
    Manage inventories across multiple locations
  • Retail Pro - Generate shopping bills
    Generate shopping bills
  • Retail Pro - Configure administrative settings
    Configure administrative settings
  • Retail Pro - Website and POS branding capabilities
    Website and POS branding capabilities
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

58 Reviews of Retail Pro

 

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Software Advice Reviews (55)
More Reviews (3)

Showing 1-20 of 55

Dawne from Knuth's
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Retail Pro ver. 9.4

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Cons

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

Review Source
 
 

Robert from Golf Town LTD
Specialty: Other specialty retailer
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Retail Pro 9

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.

Pros

It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

Cons

New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

Review Source
 
 

Steve from Wilmington Country Store
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Retail Pro 9.4 is a very unfortunate product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4

Pros

ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

Cons

Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

Review Source
 
 

Ronald from Boot Country, LLC
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

V9 is horrible. V9 reports are total disaster.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option.

Pros

I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!

Cons

V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.

Review Source
 
 

suzanne from cowtown cowboy outfitters
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

RIS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Server based is outdated.

Pros

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Cons

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

 
 

Carol from The Medicare Maven
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Learning something new

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's easy to use, support was great and I felt comfortable

 
 

Dale from Eclectic Home
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

Pros

Easy to navigate and does what I need it to do.
Minimal issues with the software.
When we first started using it and issues would arise the support staff was always available.

Cons

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it.
"Reports" feature is not very user friendly.
Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

 
 

jim from Heavenly Sleep Shoppe
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our software is just old and needs to be updated. It is simple and easy to use

Pros

this sales system came with the store when I bought it. It's easy for me to use. Backups are slow and seem to take forever

Cons

old and outdated

Advice to Others

get the newest version of course

 
 

Kathryn from Coolfront
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

RPro Gets the Job Done but Not Without Glitches

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.

Pros

Easy to use, gets the job done

Cons

Outdated UX/UI, glitchy

 
 

Randy from Cardston Book Shop
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Full-featured, for advanced users

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.

Pros

Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

Cons

Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.

 
 

Rebecca from Crafty Kids
Specialty: Other specialty retailer

December 2014

December 2014

Crafty Kids Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very user friendly and easy to use. Plus online support is very helpful.

Likes Least

There's limited functionality for our products, which are homemade specialty retail items.

Recommendations

Consider your product line, quantity, and diversity of products offereed

 
 

Vahid from Tarbiat Moallem University
Specialty: Books & music

December 2014

December 2014

Excellent in quality

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

They offer excellent service and a quality product.

Likes Least

There is nothing that I do not like about about the product and vendor.

Recommendations

I recommend that they should examine the software and use it.

 
 

Loc from eBizz
Specialty: Electronics & appliances

December 2014

December 2014

My Review of Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like their services and delivery, as well as their customer service and helpline.

Likes Least

Their price is a little bit too pricey (toward the high end).

Recommendations

Check out the functions and look for bugs and security issues.

 
 

Quentin from Growth Strats
Specialty: Other specialty retailer

December 2014

December 2014

Test for Growth Strats and the perception behind it.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Likes Least

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Recommendations

Test them out and ask lots of questions. Read the reviews. Poll those who'll be using it what they need/would like to see and poll those who work with those in this function to gather intelligence too.

 
 

Karthikeyan from CTS
Specialty: Grocery / supermarket

December 2014

December 2014

Retail Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the reliability and better customer service. Issues get resolved very quickly.

Likes Least

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Recommendations

Think about the usage before you buy. If you need reliability, this is best option for you.

 
 

Jack from PSA
Specialty: Sporting goods

September 2014

September 2014

Retail Pro 9 & JD Associates Leominster, MA

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Retail Pro is a easy to use. The vendor, JDA, is responsive when we have a question.

Likes Least

The software does not have a process module for manufacturing or changing the product for resale. There are no issues with the vendor.

Recommendations

For retail businesses requiring a POS solution the system is straightforward and user-friendly.

 
 

Diana from Cop-Copine
Specialty: Apparel & fashion

September 2014

September 2014

Cop-copine

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's user friendly system with very helpful IT support.

Likes Least

I don't have any complaints. For the most part, it satisfies our essential needs.

Recommendations

When using customer functions and entering in new clients, it would be easier to just add in new clients without having to input their name twice if they never shopped before. There should be a way that the name stays present.

 
 

Lucky from Alexis Bittar
Specialty: Jewelry

August 2014

August 2014

Retail Pro v9

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, and they are a very helpful vendor.

Likes Least

Sometimes, it's a little slow, seeing that it takes over 4GB of memory to run.

Recommendations

Look for the layouts. They are kind of different from other versions but can be customized.

 
 

Eric from Burton Snowbaords
Specialty: Sporting goods

July 2014

July 2014

JDA and RPro

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Likes Least

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Recommendations

It's all in the initial setup. Get yourself a good service provider like JDA to get you going.

 
 

Michael from Especially for Pets
Specialty: Pets & supplies

July 2014

July 2014

Retail Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I've been using Retail Pro for over 15 years and would not be able to run my business without it.

Likes Least

I would like the reporting to be a little more robust.

Recommendations

Point of Sale/Inventory Control is mission-critical for a retailer. You simply must have it.

 
 
 
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Mohamed from CM
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

i'm working with retail pro since 2013, it was wonderful experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

Pros

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

Cons

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

Review Source: Capterra
 

Benjamin from Lee's Adventure Sports
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Unbelievably terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

Pros

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

Cons

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Review Source: Capterra

  Response: Retail Pro International, Retail Pro

Date: June 2017

June 2017

 

Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at customercare@retailpro.com and let¿s see what we can do to get your problem resolved.

 

craig from Independent Consultant
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Retail Pro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique.

As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

Pros

The simple structure of the POS. Very easy to learn.

Cons

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Review Source: Capterra