Retail Pro Point of Sale (POS) Software


62 reviews(4.0/5)
62 reviews(4.0/5)

Retail Pro is a specialty retail management software platform featuring POS, replenishment, inventory management, promotions, customer management, back office, performance, and KPI reporting capabilities.

Retailers can use Retail Pro to overcome data fragmentation and can tailor Retail Pro to their exact workflow, branding, and business needs. Retailers can leverage the application program interface (API) in Retail Pro to connect and sync retail data with third-party solutions such as ERP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising and others.

Retail Pro's adaptive user interface allows retailers to customize and configure the operational screen to fit their business requirements, define workflows for all set of users and extend business branding to all customer touch points. The solution also provides ad-hoc reporting capabilities with over 150 prebuilt reporting templates.

With built in e-commerce features, businesses can also design their online stores to sell goods and accept online payments, distribute loyalty rewards and track shipments. The solution serves a variety of retail businesses such as franchises, corporate stores, outlets and multi-subsidiary retailers.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

62 Reviews of Retail Pro

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  • abdullah from Home Decor And Beyond

    Specialty: Fabric, linens, & crafts

    Number of employees: 2-10 employees

    August 2018

    Love It and want more

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    For once I can’t say I have complaints, they delivered on everything they promise, I only wish they had a Wholesale Pro in addition to their Retail Pro

    Pros

    It has nearly everything you would expect it to have for a retail store, whether it’s brick and mortar or an ecommerce, in terms of functionality and features.

    Cons

    I only wish they had a version for a wholesale store instead of retail but hence the name. Essentially the exact same thing but with features for quantity and bulk.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amogh from Deloitte Consulting US-India Pvt. Ltd.

    Specialty: Health & personal care

    Number of employees: 2-10 employees

    July 2018

    Strong Customization but can still be improved

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    * Very strong customization options.
    * Its EMV compatible which is a big plus
    * Its got strong Employee and customer management modules
    * Strong reporting capabilities

    Cons

    * Not having ability to “edit” the preloaded report formats to suit our needs.
    * There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brian from Kelly Services

    Specialty: e-Commerce

    Number of employees: 2-10 employees

    July 2018

    straight-forward POS

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    A cloud-base POS that helps all transactions, including an "offline" mode in case you do not have internet at that exact time of need. You can print or store your transactions so you are in control of your own accounting.

    Cons

    I'd like to see customer support a bit faster ( we are dealing with money after-all), and although the system is customizable, I think it lacks with information in some of the reporting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sharon from Apothecary Gift Shop

    Specialty: Gifts

    Number of employees: 11-50 employees

    May 2018

    Retail Pro 9

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

    Pros

    Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

    Cons

    When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mohamed from CM

    Number of employees: 51-200 employees

    April 2018

    i'm working with retail pro since 2013, it was wonderful experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

    Pros

    very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

    Cons

    it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dawne from Knuth's

    Specialty: Apparel & fashion

    Number of employees: 11-50 employees

    April 2018

    Retail Pro ver. 9.4

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

    Cons

    Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Robert from Golf Town LTD

    Specialty: Other specialty retailer

    Number of employees: 201-500 employees

    April 2018

    Retail Pro 9

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.

    Pros

    It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

    Cons

    New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

    This review was submitted organically. No incentive was offered
    Review Source
  • Steve from Wilmington Country Store

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    December 2017

    Retail Pro 9.4 is a very unfortunate product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4

    Pros

    ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

    Cons

    Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
    Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

    This review was submitted organically. No incentive was offered
    Review Source
  • Ronald from Boot Country, LLC

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    December 2017

    V9 is horrible. V9 reports are total disaster.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option.

    Pros

    I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back!

    Cons

    V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Benjamin from Lee's Adventure Sports

    Number of employees: 11-50 employees

    June 2017

    Unbelievably terrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

    Pros

    I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

    Cons

    It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

    Review Source: Capterra

    Response: Retail Pro International, Retail Pro

    June 2017

    Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at customercare@retailpro.com and let¿s see what we can do to get your problem resolved.

  • suzanne from cowtown cowboy outfitters

    Specialty: Apparel & fashion

    Number of employees: 11-50 employees

    April 2017

    RIS review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Server based is outdated.

    Pros

    Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

    Cons

    Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

  • Carol from The Medicare Maven

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    March 2017

    Learning something new

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's easy to use, support was great and I felt comfortable

  • Dale from Eclectic Home

    Specialty: Furniture & home decor

    Number of employees: 2-10 employees

    February 2017

    Retail Pro

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

    Pros

    Easy to navigate and does what I need it to do.
    Minimal issues with the software.
    When we first started using it and issues would arise the support staff was always available.

    Cons

    Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it.
    "Reports" feature is not very user friendly.
    Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.

  • jim from Heavenly Sleep Shoppe

    Specialty: Furniture & home decor

    Number of employees: 2-10 employees

    December 2016

    retail

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our software is just old and needs to be updated. It is simple and easy to use

    Pros

    this sales system came with the store when I bought it. It's easy for me to use. Backups are slow and seem to take forever

    Cons

    old and outdated

  • Kathryn from Coolfront

    Specialty: Apparel & fashion

    Number of employees: 11-50 employees

    December 2016

    RPro Gets the Job Done but Not Without Glitches

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.

    Pros

    Easy to use, gets the job done

    Cons

    Outdated UX/UI, glitchy

  • craig from Independent Consultant

    Number of employees: 1 employee

    November 2016

    Retail Pro review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

    Pros

    The simple structure of the POS. Very easy to learn.

    Cons

    The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

    Review Source: Capterra
  • Randy from Cardston Book Shop

    Specialty: Books & music

    Number of employees: 2-10 employees

    October 2016

    Full-featured, for advanced users

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.

    Pros

    Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

    Cons

    Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.

  • Rebecca from Crafty Kids

    Specialty: Other specialty retailer

    December 2014

    Crafty Kids Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Very user friendly and easy to use. Plus online support is very helpful.

    Cons

    There's limited functionality for our products, which are homemade specialty retail items.

  • Vahid from Tarbiat Moallem University

    Specialty: Books & music

    December 2014

    Excellent in quality

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    They offer excellent service and a quality product.

    Cons

    There is nothing that I do not like about about the product and vendor.

  • Loc from eBizz

    Specialty: Electronics & appliances

    December 2014

    My Review of Retail Pro

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like their services and delivery, as well as their customer service and helpline.

    Cons

    Their price is a little bit too pricey (toward the high end).

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