RQ Retail Management Software


RQ is a cloud based point of sale (POS) and retail management solution for multi-location retailers. Features include mobile POS, CRM, advanced inventory management, HR, marketing and loyalty, repair and in-depth reporting and analytics.

RQ also offers a number of front-end and back-end integrations such as payment processing, e-commerce, accounting, vendor managed inventory, biometric security, marketing automation and more.

Endless aisle, dropship and e-commerce integration options enable retailers to provide customers with an integrated shopping experience across all channels.

Reporting & analytics
Reporting & analytics
Reporting & analytics
Personalized workspace
Personalized workspace
Inventory management
Inventory management
CRM
CRM
HR
HR
POS
POS

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



46 Reviews of RQ Retail Management

Overall rating

4.5 / 5 stars

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Stephanie from Cellular Etc Corp dba Chat Cat, dba Face It

Specialty:  Wireless / cellular

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Con company

Pros

RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Cons

RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

Zachary from IMWireless

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great Product!

It is our point of sale system, never fails on us and we use it all day everyday.

Pros

We use this at the Verizon wireless authorized retailer I work for and it works perfectly. All of our transactions go through just as they should, connects with all the other locations as well

Cons

The only thing I could say is sometimes it could take a little to open up the program

Mary from Imwireless

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support

Best retail software out there hands down!

Pros

Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.

Cons

When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.

Caleb from Wireless Zone LLC

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Decent software for Cellphone sales.

Pros

RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Cons

The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

This is the pos system used in my business

Pros

I like that the software is fairly straightforward and way to use, even for every level of PC experience.

Cons

I dislike that there is not a fully functioning mobile version for running reports when away from your location.

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

I love this product it's the best

Pros

I really like the ease of use and how quickly my team could get onboard this product, I love the functionality!

Cons

It has some integration issues and isn't the best for cross functionality purposes but other than that it's the best

LINDSAY from US CELLULAR/CELLULAR ADVANTAGE

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Excellent

Everything you would need from point-of-sale software and more!

Pros

That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place.

Cons

It freezes often but it always pushes through almost immediately after, this may not be a software issue though...

john from The Gaminde Group, LLC

Ease-of-use

Value for money

Customer support

Functionality

January 2018

processing, inventory management, hr module

Pros

Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business

Cons

Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.

Patrick from Schulz Technologies LLC

Specialty:  Wireless / cellular

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Full-featured retail solution, but a few lingering issues

Pros

There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

Cons

For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

Danielle from Russell Cellular

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Overall Easy to Use

Pros

Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything.

Cons

The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.)

Cody from Awireless

Specialty:  Wireless / cellular

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Could be better. Great software

Pros

It's really easy to use for inventory management and invoicing. Cash management functionality and inventory check-in are great features of rq

Cons

System runs slow sometimes. You need a fast internet connection and high powered machines to get things done efficiently.

Kaila from Zagg

Specialty:  Franchise

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Always has issues that interfere with making sales.

Pros

It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.

Cons

Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.

Vinay from Prime Communications

Specialty:  Wireless / cellular

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Work on the RQ Retail for Telecommunications provider

Pros

User friendly and very good reporting. Integrated well with Great Plains and Quickbooks - good customer service

Cons

Complicated back end set up of Vendor Rebate SKU's and commission tables - setting up of these compensation tables is complicated.

Brandon from Wireless Zone

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Everything You Will Ever Need

Very easy to use.

Pros

Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen.

Cons

The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine.

Dennis from ZAGG

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Great, but not perfect

Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.

Pros

RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.

Cons

While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.

Roanna from IM Wireless

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Thanks RQ!! I appreciate all the help :)

There is so much to learn in RQ. I'm thankful for their great customer service. They always have a solution.

Response: iQmetrix, iQmetrix

February 2017

Thanks Roanna!

Marielis from Ramos Wood Floors

Specialty:  Manufacturing & wholesale

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Easy great

Great program easy to use.Makes work much easier very dependable

Pros

Easy fast great

Josue from Ernesto's electric corp

Specialty:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Excellent

They do a great job everything that has to do with this kind of product they are always having good things this why I love this product the best one the usa

Pros

They are really fast

Cons

Sometimes they don't give you the right stuff

Ariday from Ramos Wood Floors

Specialty:  Manufacturing & wholesale

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Ariday's RQ Review

This program is great. Functions very well and is easy to adapt to.

Pros

The ease of use

Laura from Ramos Wood Floors

Specialty:  Manufacturing & wholesale

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Excellent Retail

RQ Retail works perfectly with any company. All your business needs are satisfied, you won't have to worry about anything.


Displaying 1 - 20 of 46 reviews