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RQ Retail Management software

45 reviews(4.5/5)
45 reviews(4.5/5)

RQ is a cloud based point of sale (POS) and retail management solution for multi-location retailers. Features include mobile POS, CRM, advanced inventory management, HR, marketing and loyalty, repair and in-depth reporting and analytics.

RQ also offers a number of front-end and back-end integrations such as payment processing, e-commerce, accounting, vendor managed inventory, biometric security, marketing automation and more.

Endless aisle, dropship and e-commerce integration options enable retailers to provide customers with an integrated shopping experience across all channels.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

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45 Reviews of RQ Retail Management

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  • Zachary from IMWireless

    Number of employees: 51-200 employees

    August 2018

    Great Product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is our point of sale system, never fails on us and we use it all day everyday.

    Pros

    We use this at the Verizon wireless authorized retailer I work for and it works perfectly. All of our transactions go through just as they should, connects with all the other locations as well

    Cons

    The only thing I could say is sometimes it could take a little to open up the program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Mary from Imwireless

    July 2018

    I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best retail software out there hands down!

    Pros

    Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.

    Cons

    When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Caleb from Wireless Zone LLC

    Number of employees: 1,001-5,000 employees

    May 2018

    Decent software for Cellphone sales.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

    Cons

    The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    This is the pos system used in my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that the software is fairly straightforward and way to use, even for every level of PC experience.

    Cons

    I dislike that there is not a fully functioning mobile version for running reports when away from your location.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    I love this product it's the best

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the ease of use and how quickly my team could get onboard this product, I love the functionality!

    Cons

    It has some integration issues and isn't the best for cross functionality purposes but other than that it's the best

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • LINDSAY from US CELLULAR/CELLULAR ADVANTAGE

    Number of employees: 51-200 employees

    February 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything you would need from point-of-sale software and more!

    Pros

    That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place.

    Cons

    It freezes often but it always pushes through almost immediately after, this may not be a software issue though...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • john from The Gaminde Group, LLC

    January 2018

    processing, inventory management, hr module

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business

    Cons

    Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Patrick from Schulz Technologies LLC

    Specialty: Wireless / cellular

    Number of employees: 11-50 employees

    November 2017

    Full-featured retail solution, but a few lingering issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

    Cons

    For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Danielle from Russell Cellular

    September 2017

    Overall Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything.

    Cons

    The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Cody from Awireless

    Specialty: Wireless / cellular

    Number of employees: 501-1,000 employees

    September 2017

    Could be better. Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's really easy to use for inventory management and invoicing. Cash management functionality and inventory check-in are great features of rq

    Cons

    System runs slow sometimes. You need a fast internet connection and high powered machines to get things done efficiently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kaila from Zagg

    Specialty: Franchise

    Number of employees: 2-10 employees

    August 2017

    Always has issues that interfere with making sales.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.

    Cons

    Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.

    This review was submitted organically. No incentive was offered
    Review Source

  • Vinay from Prime Communications

    Specialty: Wireless / cellular

    Number of employees: 1,001-5,000 employees

    August 2017

    Work on the RQ Retail for Telecommunications provider

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly and very good reporting. Integrated well with Great Plains and Quickbooks - good customer service

    Cons

    Complicated back end set up of Vendor Rebate SKU's and commission tables - setting up of these compensation tables is complicated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Brandon from Wireless Zone

    Number of employees: 11-50 employees

    August 2017

    Everything You Will Ever Need

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use.

    Pros

    Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen.

    Cons

    The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Dennis from ZAGG

    Number of employees: 201-500 employees

    August 2017

    Great, but not perfect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.

    Pros

    RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.

    Cons

    While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Roanna from IM Wireless

    February 2017

    Thanks RQ!! I appreciate all the help :)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There is so much to learn in RQ. I'm thankful for their great customer service. They always have a solution.

    Review Source: Capterra

    Response: iQmetrix, iQmetrix

    February 2017

    Thanks Roanna!

  • Marielis from Ramos Wood Floors

    Specialty: Manufacturing & wholesale

    Number of employees: 11-50 employees

    December 2016

    Easy great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great program easy to use.Makes work much easier very dependable

    Pros

    Easy fast great

  • Josue from Ernesto's electric corp

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    November 2016

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They do a great job everything that has to do with this kind of product they are always having good things this why I love this product the best one the usa

    Pros

    They are really fast

    Cons

    Sometimes they don't give you the right stuff

  • Ariday from Ramos Wood Floors

    Specialty: Manufacturing & wholesale

    Number of employees: 2-10 employees

    November 2016

    Ariday's RQ Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This program is great. Functions very well and is easy to adapt to.

    Pros

    The ease of use

  • Laura from Ramos Wood Floors

    Specialty: Manufacturing & wholesale

    Number of employees: 2-10 employees

    November 2016

    Excellent Retail

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    RQ Retail works perfectly with any company. All your business needs are satisfied, you won't have to worry about anything.

  • Nicolas from Ramos

    Specialty: Building & garden materials

    Number of employees: 2-10 employees

    November 2016

    Nicks review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is amazing. It is easy to use and its fast. I love it and recommend it for anyone.

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