RQ Retail Management Software
iQmetrix specializes in retail software, with products focused on retail management and customer experience technology. The RQ Retail Management system is iQmetrix’s flagship POS software product, which allows the user to manage all the key components of a retail business such as POS, CRM, inventory Management, HR and accounting. The complete solution also features additional modules for managing marketing, reporting and analytics, as well as sales and service automation.
RQ is customized for the wireless retail industry, with specific integrations for reconciling carrier commissions, and wireless partner integrations that offer services like handset trade-in, bill payment and handset protection at the point of sale. RQ also features a number of front-end and back-end integrations for the wireless retailer, such as payment processing, vendor managed inventory, biometric security, marketing automation, and more.
RQ also extends to users via a pair of mobile apps, RQmobile and myRQ. RQmobile is an iOS app that turns an iPod Touch or iPhone into a mobile POS and inventory scanner at once. myRQ is a mobile web app that lets employees access customizable RQ metrics on the go, in order to track performance, read company updates and more.
-
Home Screen -
POS - Phone Activation Wizard -
Customer Profile Screen -
Operations Management Screen -
Inventory Management Console -
Reporting: Performance Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8
42 Reviews of RQ Retail Management
Patrick from Schulz Technologies LLC
Specialty: Wireless / cellular
Employees number: 11-50 employees
November 2017
November 2017
Full-featured retail solution, but a few lingering issues
Pros
There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.
Cons
For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.
Cody from Awireless
Specialty: Wireless / cellular
Employees number: 501-1,000 employees
September 2017
September 2017
Could be better. Great software
Pros
It's really easy to use for inventory management and invoicing. Cash management functionality and inventory check-in are great features of rq
Cons
System runs slow sometimes. You need a fast internet connection and high powered machines to get things done efficiently.
Kaila from Zagg
Specialty: Franchise
Employees number: 2-10 employees
August 2017
August 2017
Always has issues that interfere with making sales.
Pros
It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.
Cons
Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.
Vinay from Prime Communications
Specialty: Wireless / cellular
Employees number: 1,001-5,000 employees
August 2017
August 2017
Work on the RQ Retail for Telecommunications provider
Pros
User friendly and very good reporting. Integrated well with Great Plains and Quickbooks - good customer service
Cons
Complicated back end set up of Vendor Rebate SKU's and commission tables - setting up of these compensation tables is complicated.
Marielis from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Employees number: 11-50 employees
December 2016
December 2016
Easy great
Great program easy to use.Makes work much easier very dependable
Pros
Easy fast great
Advice to Others
Get it
Josue from Ernesto's electric corp
Specialty: Other specialty retailer
Employees number: 2-10 employees
November 2016
November 2016
Excellent
They do a great job everything that has to do with this kind of product they are always having good things this why I love this product the best one the usa
Pros
They are really fast
Cons
Sometimes they don't give you the right stuff
Advice to Others
You should go here this is the best
Ariday from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Employees number: 2-10 employees
November 2016
November 2016
Ariday's RQ Review
This program is great. Functions very well and is easy to adapt to.
Pros
The ease of use
Laura from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Employees number: 2-10 employees
November 2016
November 2016
Excellent Retail
RQ Retail works perfectly with any company. All your business needs are satisfied, you won't have to worry about anything.
Nicolas from Ramos
Specialty: Building & garden materials
Employees number: 2-10 employees
November 2016
November 2016
Nicks review
This software is amazing. It is easy to use and its fast. I love it and recommend it for anyone.
Pablo from Ramos Wood Floors
Specialty: Other specialty retailer
Employees number: 11-50 employees
November 2016
November 2016
Awesome
One of the best softwares you can find! I love everything about it
Johanna from Cricket Wireless
Specialty: Wireless / cellular
Employees number: 51-200 employees
November 2016
November 2016
RQ issues
RQ is always shutting down, needs faster internet speeds to perform better.
Pros
Activating Customer
Cons
The internet
Advice to Others
Get high speed internet
Rishav from Cellphones
Specialty: Electronics & appliances
Employees number: 2-10 employees
November 2016
November 2016
Amazing software
I started using this software about 8 months ago and now i frel that thus software has made my life easy. I can look for anything i want at my fingertips as being a manager. Making bills, inventory and all other working has become very easy.
Advice to Others
If you are thinking to buy this product please go ahead and i assure you will find this software very handy.
Allen from Ramos wood floors
Specialty: Other specialty retailer
Employees number: 11-50 employees
October 2016
October 2016
Easy,fast,reliable
This Program offers a large variety of things to do that makes our jobs simple.The POS is very easy to use great for buisness would recommend it.
Pros
Making orders,creating items
Advice to Others
Get it.Easy simple you will be pleased
DARIEN from NATE'S PHARMACY
Specialty: Pharmacy
September 2016
September 2016
VERSATILE AND EASY TO LEARN
Likes Best
VERY VERSATILE SYSTEM EASY TO USE AND TRAIN NEW EMPLOYEES
Likes Least
SOME OF THE LOADING FOR REPORTS AND ITEM UPDATES TAKES WAY TOO LONG.
Recommendations
MAKE SURE YOUR CURRENT WORK FLOW WILL WORK WELL WITH THIS SOFTWARE.
Jennifer from Quintin Co
Specialty: Apparel & fashion
March 2015
March 2015
Fits all of my business needs
Likes Best
My favorite aspect of this product was the ability to personalize my workspace. The interface was also extremely easy to use.
Likes Least
There is nothing I would change about this product. In my eyes, it fits all of my business needs.
Recommendations
I currently use myRQ and I recommend it to everyone. It is so easy to access, it is quick, easy to use and the interface is very sleek.
Michael from The Customer Center Inc.
Specialty: Wireless / cellular
August 2014
August 2014
RQ Review 5 Year Customer
Likes Best
I like the people. RQ's staff and support team genuinely care about our business and work both for us and with us to better their product.
Likes Least
There is no iPad application or functionality currently available.
Recommendations
Dollar for dollar, you will not find a better value.
Colby from BeMobile
Specialty: Wireless / cellular
August 2014
August 2014
A great experience year over year!
Likes Best
The Vendor is quick to fix any issues, and the product is really in-depth and keeps the business running smoothly in multiple locations.
Likes Least
More training would be the only thing that I would request.
Recommendations
If you are running a wireless business, there is no other choice, in my opinion. I have been with the vendor for over seven years, and it only gets better!
Kimberly from BeMobile-Reedsburg
Specialty: Wireless / cellular
August 2014
August 2014
RQ4 - 4 Years of Experience
Likes Best
I love the fact that I have my Scheduling, Payroll, Inventory, and Ordering systems all in one. There are only a couple of additional programs needed to run my store!
Likes Least
There is no way to integrate the scheduling calendar with any other calendar (e.g., Google Calendar, Exchange, etc.). The software is updated continuously, which is really nice, and sometimes it's quite the surprise when you have a newer employee opening and their routine is thrown out of whack by a button moving.
Recommendations
The system is very functional, and for all of the things that it does, it does them more than adequately.
Kyle from bemobile
Specialty: Wireless / cellular
August 2014
August 2014
RQ4 Review
Likes Best
They have very helpful support staff. The settings are intuitive. The vendor works very hard to make sure you have a great experience. The product/customer support is great. It allows for a review of all sales and has great statistics to make it easy to track.
Likes Least
It's very RAM heavy. If you have an old PC, it'll hog it all.
Recommendations
It's very easy to use and very customizable. There's a lot to like.
Jacob from BeMobile
Specialty: Wireless / cellular
August 2014
August 2014
Verizon Wireless sales representative who uses RQ4 for all invoicing.
Likes Best
It's very straightforward and easy to navigate the system. They are usually very prompt with support on the backend.
Likes Least
The program does have a tendency to freeze on occasion, although that could have more to do with the hardware I use.
Recommendations
If you give the program a chance, I don't think you will have any problem finding that it can meet a wide variety of needs.
March 2018
March 2018
This is the pos system used in my business
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I like that the software is fairly straightforward and way to use, even for every level of PC experience.
Cons
I dislike that there is not a fully functioning mobile version for running reports when away from your location.
March 2018
March 2018
I love this product it's the best
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
I really like the ease of use and how quickly my team could get onboard this product, I love the functionality!
Cons
It has some integration issues and isn't the best for cross functionality purposes but other than that it's the best
LINDSAY from US CELLULAR/CELLULAR ADVANTAGE
Employees number: 51-200 employees
February 2018
February 2018
Excellent
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Everything you would need from point-of-sale software and more!
Pros
That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place.
Cons
It freezes often but it always pushes through almost immediately after, this may not be a software issue though...
john from The Gaminde Group, LLC
January 2018
January 2018
processing, inventory management, hr module
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business
Cons
Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.
Danielle from Russell Cellular
September 2017
September 2017
Overall Easy to Use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything.
Cons
The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.)
Brandon from Wireless Zone
Employees number: 11-50 employees
August 2017
August 2017
Everything You Will Ever Need
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Very easy to use.
Pros
Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen.
Cons
The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine.
Dennis from ZAGG
Employees number: 201-500 employees
August 2017
August 2017
Great, but not perfect
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.
Pros
RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.
Cons
While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.
Roanna from IM Wireless
February 2017
February 2017
Thanks RQ!! I appreciate all the help :)
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
There is so much to learn in RQ. I'm thankful for their great customer service. They always have a solution.
Response: iQmetrix, iQmetrix
Date: February 2017
February 2017
Thanks Roanna!
