Smartwerks Software

Smartwerks Software

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4

Recommendations

FrontRunners 2017

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About Smartwerks

Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sale and accounting, purchase order management, inventory management and checkout. Transactions and reports are updated in real time, and reports can be exported as PDFs and emailed as attachments. Inventory can be imported from a user’s spreadsheet and items can be bar coded for checkout. A referral program tool encourages word of mouth marketing from customers. Users can adjust the general ledger to their companies’ specifications. As a cloud-based application Smartwerks_USA is accessible in multiple locations. Owners and managers can...
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Smartwerks User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 33 reviews

Michelle

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

Amazing Customer Service

My overall experience has been awesome! The customer service has been outstanding. [SENSITIVE CONTENT HIDDEN] is a tremendous asset at Smartwerks. She not only made the transition easy she continuously helps to solve problems and guide us to get the best use of the product.

Pros

The customization of this product was great! I had specific needs for multiple locations that so far no other software has been able to do.

Cons

I would love to see a report that specifically lets you see all PO's past and open. The integration was smooth and easy.

Alternatives Considered

NCR Counterpoint

Reasons for choosing Smartwerks

The customization and inventory system were key in making my decision. The price was also very competitive. I felt like it was a good value for what I needed.

Reasons for switching to Smartwerks

The previous product could not fit all of my needs. Especially where inventory in multiple locations was concerned.

Lawrence

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Texan Mattress

Exceptional. The support Smartwerks gives is top notch.

Pros

Ease of use and quick set up. Credit car integration and support of 3rd party financing.

Cons

Not a one. Everything about Smartwerks is excellent.

Alternatives Considered

Furniture Wizard

Reasons for switching to Smartwerks

Smartwerks is a more robust point of sale system.

Mark

Company size: 2-10 employees

Industry: Furniture

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2022

SmartWerks is great for brick and mortar inside sales

Pros

Easy to use and schedule deliveries. Report generating was simple.

Cons

SmartWerks "owned" all the information and we had to buy our customer database. No layaway option, overpriced, and not for use with mobile devices. Did not sync with Quickbooks, however teh sales representative assured us it would.

Reasons for switching to Smartwerks

We needed a dedicated POS system that was easy to operate

Ed

Company size: 11-50 employees

Industry: Information Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

April 2019

Not feeling very smart after using

Before selecting this product make sure it is for you as in our situation it was the wrong choice for our needs.

Pros

Cloud based is a plus. Not really any other benefit that I can point out besides this.

Cons

We were told yes you can only to find out a lot of features we want that no you can not. We ended up switching off this solution as it often would lag sometimes seemed at lunchtime when we were buy would be next to none functional.

Zane

Company size: 2-10 employees

Industry: Furniture

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2017

Finally an affordable and reliable POS for my Mattress business.

Highly recommended for anyone looking for a reliable and affordable POS system.

Pros

It has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way.

Cons

I would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created.

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