Smartwerks
About Smartwerks
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Most Helpful Reviews for Smartwerks
1 - 5 of 33 Reviews
Michelle
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Amazing Customer Service
My overall experience has been awesome! The customer service has been outstanding. [SENSITIVE CONTENT HIDDEN] is a tremendous asset at Smartwerks. She not only made the transition easy she continuously helps to solve problems and guide us to get the best use of the product.
PROSThe customization of this product was great! I had specific needs for multiple locations that so far no other software has been able to do.
CONSI would love to see a report that specifically lets you see all PO's past and open. The integration was smooth and easy.
Reason for choosing Smartwerks
The customization and inventory system were key in making my decision. The price was also very competitive. I felt like it was a good value for what I needed.
Reasons for switching to Smartwerks
The previous product could not fit all of my needs. Especially where inventory in multiple locations was concerned.
Lawrence
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Texan Mattress
Exceptional. The support Smartwerks gives is top notch.
PROSEase of use and quick set up. Credit car integration and support of 3rd party financing.
CONSNot a one. Everything about Smartwerks is excellent.
Reasons for switching to Smartwerks
Smartwerks is a more robust point of sale system.
Ed
Information Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2019
Not feeling very smart after using
Before selecting this product make sure it is for you as in our situation it was the wrong choice for our needs.
PROSCloud based is a plus. Not really any other benefit that I can point out besides this.
CONSWe were told yes you can only to find out a lot of features we want that no you can not. We ended up switching off this solution as it often would lag sometimes seemed at lunchtime when we were buy would be next to none functional.
Mark
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2022
SmartWerks is great for brick and mortar inside sales
Easy to use and schedule deliveries. Report generating was simple.
CONSSmartWerks "owned" all the information and we had to buy our customer database. No layaway option, overpriced, and not for use with mobile devices. Did not sync with Quickbooks, however teh sales representative assured us it would.
Reasons for switching to Smartwerks
We needed a dedicated POS system that was easy to operate
Zane
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Finally an affordable and reliable POS for my Mattress business.
Highly recommended for anyone looking for a reliable and affordable POS system.
PROSIt has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way.
CONSI would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created.
