Smartwerks USA Retail Software


 

Smartwerks_USA is a point of sale and accounting software application. It is best suited to small and midsize specialty retailers like mattress stores, gift shops, patio stores, and jewelry stores. Key features include point of sale and accounting, purchase order management, inventory management and checkout.

Transactions and reports are updated in real time, and reports can be exported as PDFs and emailed as attachments. Inventory can be imported from a user’s spreadsheet and items can be bar coded for checkout. A referral program tool encourages word of mouth marketing from customers.

Users can adjust the general ledger to their companies’ specifications. As a cloud-based application Smartwerks_USA is accessible in multiple locations. Owners and managers can log in remotely, and users can give accounting departments remote access to perform accounting procedures.

Smartwerks_USA is a java-based software application that is compatible with Windows XP, Windows Vista, and Windows 7.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

25 Reviews of Smartwerks_USA

 

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Software Advice Reviews (24)
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Showing 1-20 of 24

Julie from Mattress By Appointment South Atlanta
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

I researched them all and this is THE BEST bang for your buck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am a very happy customer. As with any program, there are always things that you "wish" that they did. It's impossible to find one that is absolutely perfect, but I can tell you that this one is as close to perfect as it can be! They listen to my needs, help every single time I reach out, and are working to create new things that will help me even more. My suggestion is not to even waste time looking at the other options. Let them do a demo for you and you see all that you need!

Pros

Any system has a learning curve, but this one is really intuitive and easy to understand. Clearly they made it as user friendly as possible.
The customer service is beyond extraordinary. The training has been the best that I've ever received with ANY platform that I've ever used.
The program thinks of everything. Once it is all understood and up and running, it literally does everything any business owner could possibly want or need. This includes the accounting end, which tracks everything for you. It's just so easy to use!!
The cost is super competitive. I have a very specialized type of business and priced all of their competitors. They were HANDS DOWN the most cost effective, which is shocking, based on all of the features that they offer for the money! I'm beyond pleased!

Review Source
 
 

Zane from Mattress Savvy
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Finally an affordable and reliable POS for my Mattress business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended for anyone looking for a reliable and affordable POS system.

Pros

It has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way.

Cons

I would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created.

Review Source
 
 

Peter from America's Mattress
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Nice Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we are happy with the product and service we are receiving. The pricing for the service is very competitive which we love.

Pros

I love the easy to use software program. Training our team once we converted was a breeze. It's also great having the ability to log into the cloud to check on sales while I am away traveling on business.

Cons

The system could use more detailed sales reporting tools and should be more simplified to adjust line item pricing to process refunds

 
 

Jamie from Owl and Ivy
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Frustrating and not really worth the discounted fees.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would never be able to recommend this company and we intend to switch to something else soon.

Pros

Monthly cost & start up fees are relatively low. Cloud-based software works on multiple platforms, not just tablets.

Cons

Inventory system is way too complicated, often inaccurate & frustrating - it takes forever to enter new items, so unless you plan on carrying the exact same merchandise forever, you will be struggling any time you get new things in. Customer service is lacking - almost every time we contact them with an issue they claim no one has ever had that problem before and then they blame our equipment/internet for the problem (until they figure out what it actually is).

 
 

Bill from Mattress Superstore
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good point of sale system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use and the price is right for the cloud system.

Pros

Affordable, Cloud system available, you can use anywhere, Good support team, reliable

Cons

Too much work when you have to change a sales invoice or do an exchange.
Seems like these no easy way to do a inventory if your products and mixed together

Advice to Others

Do a demo and see if the system works for you

 
 

Justin from Spencers Audio & Video
Specialty: Electronics & appliances
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From day one everything has been great. The product is great and the customer service is the same. The representative is always there to help navigate through issues and they are more than happy to help.

Pros

Ease of use and the EZ sales app. With any smart device, you can do a sale in the field. It's great for my company and very convenient.

Cons

There really are none. Anytime you have an issue they do what they can to help and actually change the program to help meet your company needs. It's awesome.

Advice to Others

Stop shopping and buy this product.

 
 

Brian from Eased Edges
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great Value and Continualy Making Improvements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Smarkwerks since 2010 when it was in its infancy. Although, at that time it was somewhat limited in functionality, I chose to switch from Quickbooks to Smartwerks because I liked the program’s interface and after talking to them, I knew that Smartwerks was dedicated to continue making many improvements to the software. I run a hearth and specialty retail store and was looking for a POS System that would take care of as much as possible, because I didn’t want to use too many different systems. Many of the other programs I looked at had a lot of features, but I didn’t like their interface and they were very expensive.
They are always adding features and Smartwerks continues to get better and better. I love the fact that I can log in from anywhere just like I was in my office. If you are looking for a POS System that has a lot of features, but won’t break the bank, you should give Smartwerks a try.

Pros

- Integrated Credit Card Processing
- Cloud base hosting so I can log in from anywhere!
- The time clock has helped me keep more accurate time for my employees
-The work order function is great for our service calls and to be able to keep notes in one central location

Cons

-Would really like to have a quote/estimate function
- I wish importing and updating inventory items was easier

Advice to Others

Smartwerks might not do every single thing you want it to, but for the price it is a great value. Plus, because they are always making updates, the few features it is missing now are probably right around the corner. It is definitely worth your time to give Smartwerks a try.

 
 

Renee from Paradise Jewelry & Treasures
Specialty: Jewelry

September 2016

September 2016

We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is very easy to use and to load in to the computer.

Likes Least

Sometimes when the power is out or the internet is out it is a bit of an inconvenience.

Recommendations

It does take some time in the beginning to load everything up but then its done and easy.

 
 

Ken from Westbury Stove and Fireplace
Specialty: Other specialty retailer

May 2016

May 2016

Smartwerks POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Attentive service whenever I have questions. Seem to try to adapt new ideas into the software as often as possible.

Likes Least

Just minor little issues as far as operation go, but they have fixed some and continue to work towards fixes for the others.

Recommendations

Easy to use, great service. Fairly easy to learn to use.

 
 

David from David Pierson Designs
Specialty: Jewelry

May 2016

May 2016

Best Software We've Used After 30 Years of Business!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Smartwerks has made tracking our jewelry inventory hassle free! Everything is at our finger tips- inventory, customer information, vendor accounting, you name it. Everything is easily accessible on the cloud based software system! I've never been more pleased with a POS software. After 30 years of business, we are definitely sticking with Smartwerks!

Likes Least

We would like the software to include a customer "Wish List" section.

Recommendations

Smartwerks went out of their way to train our company with the software. The tech support department is available 24/7. They have helped us solve any issue or answer any question swiftly without the headache hassle you expect when calling a Tech Line.

 
 

David from Factory Mattress Discount
Specialty: Furniture & home decor

January 2016

January 2016

Tremendous experience! Easy for the sales staff to learn, fast ROI.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our sales have increased as our staff can now see inventories across multiple locations, giving them the ability to close the sale and meet customer needs. It is easy to learn and train sales people on the ease of use. Support staff has been excellent to work with and very responsive.

Likes Least

Compatability with financing companies so customer information only has to be entered once.

Recommendations

Try it. Make sure you have step by step instructions for your sales people, use the training tools. It make adoption much faster and pleasant.

 
 

Mike from Vitamins 4 Less
Specialty: Other specialty retailer

January 2016

January 2016

Fantastic POS product.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The system is easy to use and is quick. So you can checkout multiple customers fast. Set-up and training was not difficult.

Likes Least

My only wish is that you could integrate any credit card company at checkout (you can use whatever company you want but would need a separate credit card terminal). So it takes one extra step and a couple of more seconds.

Recommendations

Look for how easy is it to set-up, how much training will we receive, and is there a cost for upgrades.

 
 

Jordan from Purple Cloudz Vape shop Bartow, FL
Specialty: Other specialty retailer

January 2016

January 2016

Smartwerks System review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are very helpful when it comes to any type of support you may need regarding the program.

Likes Least

I've been using Smartwerks since my shop opened 7 months ago and I haven't ran into anything I don't like about the product. Any area I can't figure out on my own customer care always makes sure I get a full understanding of the feature.

Recommendations

Give Smartwerks a try very easy to use software and their customer care is very helpful with any support you may need.

 
 

Dean from MOvape
Specialty: Other specialty retailer

January 2016

January 2016

Excellent Company

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The staff is very friendly and helpful. The software is very robust and a great price.

Likes Least

I have no negative comments about this company.

Recommendations

When I was in the market for a POS system 2 years ago, I looked into a few vendors and came across Smartwerks. It was easy to make my decision. If you are in the market for a POS system, give them a call and they will for sure win your business.

 
 

Jennifer from Two Fish Inn/Two Fish Vacation Rentals
Specialty: Gifts

August 2015

August 2015

Makes my life easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I am able to adjust it to fit my businesses perfectly.

Likes Least

They have great ideas yet implementing them seem a little slow at times.
Yet, I have to have things yesterday.

Recommendations

The company supports you every step of the way. I never have to wait long for an answer.

 
 

Ann from The Community Synagogue, Port Washington, NY
Specialty: Other specialty retailer

July 2015

July 2015

POS System Newbies Have Awesome Experience with Smartwerks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We were looking to computerize the inventory/POS functions for a small Judaica Shop that resides inside The Community Synagogue in Port Washington, NY. The shop sells various religious and holiday items to the synagogue members and is staffed by volunteers (who have day jobs). We were looking for a system that was straightforward, easy to use and "sized right" for our small shop. From our very first conversation with the sales team at Smartwerks, they understood our needs, our inexperience with a computerized system and our budget constraints. He was very patient with us as we ask numerous questions, but we realized quickly that this simple yet effective system was the right choice for us. Our dealings with Smartwerks have been smooth and pleasant. Our account executive has been very responsive to our questions and the staff is always willing to provide guidance and answers to our various "start up" issues.

Likes Least

We have not had any profound negative dealings with the vendor. Two "wish list" items relating to the Smarkwerks product are:
1. The ability to put two prices on the sales tickets: an MSRP and "our price." Because we discount most items in the shop, we would like to highlight that discount either on the sales ticket or the sales receipt.
2. Be able to print more reports from the system, most notably the "Advanced Item Search". This is such a great report and it would be made even more valuable if it could be printed and used as a reference when reviewing the stock on the shelves.

Recommendations

I think that each potential client has unique needs. It's important to make a list of these special considerations and make sure that any potential software provider is adequately providing solutions to your issues. We were interested in a system that is simple and easy to learn.

 
 

Max from Vapin N Valpo
Specialty: Tobacco

May 2015

May 2015

Smartwerks Works For You

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

For people that are detail oriented, this system offers quite a bit on the back end for reporting and accounting, and paired with the excellent support they offer as a whole the program works great for us. Many software companies have a tendency to make people feel inferior because of their vast knowledge of computers, but this is not something you have to worry about with the people at Smartwerks.

Likes Least

There are a few small things that bother me about the system. For example, using most of the search functions you have to physically click on the search button instead of typing what you're looking for and hitting the enter key.

Recommendations

If you're using a point of sales company now, and you like the features it has but are not satisfied with the service that you recieve, smartwerks is right for you. If you're using a point of sales company now and it does not give you the inventory control or reporting features you need, smartwerks is right for you.

 
 

Erick from RiverMist Vapor
Specialty: Tobacco

February 2015

February 2015

Smartwerks Experience with RiverMist Vapor

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is intuitive and easy to use. Our accountant loves working with it and says it saves on billable hours over QuickBooks for her services. It's easy to train employees on and get them up and running (keywords are important).
As far as working with the Smartwerks team, they are unbeatable! Everyone is a real person, is down to earth, and truly has an interest in success. Constant product development to improve the product and adapt to industry trends. Hands down best money spent!

Likes Least

Windows only for the Admin side. Although I have recently installed it on my Mac without having to run Windows, and it works flawlessly. Ability to retrieve live numbers from a phone app on the go would be a plus when it goes live.

Recommendations

If you are a numbers person, this is your ticket. Real time info all the time, including inventory. There are many red flags that trigger when selling negative inventory, all of which are useful tools.

 
 

Amy from Simply Snazzy Boutique & Gifts
Specialty: Apparel & fashion

July 2014

July 2014

Where do I begin?

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use for a beginner, but it lacks simple updates.

Likes Least

It would be great to enter new inventory and quantities all on one screen. It need an option to cancel a sale. It also needs the option to be able to return items without using a credit card when selecting the option to run the credit outside of the normal credit card system. Currently, this doesn't work. It needs an option to return items/exchange on one receipt/transaction. Currently, we have to return the item, issue a credit on the credit card, and then start a new transaction in order to complete an exchange. They need support after hours for any problems. I was told that the after hours emergency number is for use only when you can't run sales. It doesn't help much when you are in different time zones and encounter problems that have to wait until the following day.

Recommendations

I tried three companies before choosing this system. I chose this system mainly for the ease of checkouts for my employees. That is really the only plus to this system. Once the inventory is loaded, which takes multiple steps, the program is fairly easy to use.

 
 

David from Dawson Jewelers
Specialty: Jewelry

June 2014

June 2014

No more QuickBooks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One program does it all: accounting and POS.

Likes Least

There's lag time on the internet. It's slow to log in and find customers' names. The search takes a little time to get used to. Double-clicking on invoice numbers is a little buggy/slow.

Recommendations

Get the best internet connection you can get. Upload speed is very important.

 
 
 
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Michael J from Continental Fine Wine & Spirits
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Smartwerks in Connecticut !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The world of POS systems is vast and complex. If you are a small retailer who needs updating you can surely get lost in the quagmire of different POS sytems and their pricing schemes; paticularly if IT is not your strong suit !
However, Smartwerks seems to capture just enough software complexity without overwhelming the prospective customer. Their support staff is top notch - bar none. When they say 24 - 7, they actually mean it and have experienced this support throughout the learning curve and still today almost two years later.
One of the best business decisions I have made since the purchase of my business.

Pros

Easy and mostly intuitive

Cons

Not just for the Liquor industry

Review Source: Capterra