ShipperHQ vs Shippo

ShipperHQ has 22 reviews and a rating of 4.77 / 5 stars vs Shippo which has 786 reviews and a rating of 4.86 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.77 / 5 (22)
4.86 / 5 (786)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 8, 2022
September 22, 2022
Pros/Cons
  • Pros

  • The interface is a little clunky and the UX could use some updating, however, for the complicated tasks it performs it is pretty good.
  • The platform is really easy to use and has a ton of features to set up shipping rules and make sure that orders are being processed correctly.
  • Cons

  • Having to establish accounts with each individual freight carrier in order to verify their credentials to unlock live rates was at times frustrating.
  • Price based on # of calls to API, which for high volume, low product cost companies make this App cost prohibited.
  • Pros

  • I recommend Shippo because it is user-friendly, intuitive and has saved me tremendous amounts of time and money. I have had only the best customer service, and I truly feel like a valued customer.
  • It is easy to use and the customer support is excellent. I would highly recommend them to any business.
  • Cons

  • The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall.
  • Do not expect anyone to answer your emails even if an error occurs - they will not help. Very frustrating as a customer.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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