Ease of use to start a questionnary. You don't have to wait for a validation or confirmation.

Our intentions where quickly understood and integrated into the software nicely.

Great value for the money, support is perfect, tool that covers exactly the needs we had for our employee survey.

I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys.

Very flexible (types of questions, adding options and images). The questionnaire was intuitive and easy to use.

We still need extra tools for reporting, so the output is not always suitable for us and there are limits on the respondents, which is sometimes a problem for us.

I don't really have experienced anything negative yet.

And if you have a problem, there is a fantastic help desk that you can always email and call. And they stay polite and patient, even you frequently have contacted them.

Nice, easier to make survey than with other survey platforms I tried.

Consumer research on the knowledge and appreciation of a new healthy food guide.

Great customer services, prompt responses and always willing to help. Very good value for the invested money.

Everything has worked as expected - great features, easy to use, easy to find guidance.

Of course we highly appreciate the features to manage imports/exports of data in bulk and the different distribution channels and possibilities, even to be able to link surveys in between them.

This software has a tremendous amount of features which makes it possible to create a completely customized survey. The customer service is also great.

If I want send a mailing from CheckMarket to track the surveys, it might come in the spam inbox.

We also appreciate the notification feature that can be based on various conditions, we love the easy buildable online dashboards, easy filter.

I just proposed to develop multi-waves evolutions in the reporting (but helpdesk gave me a solution I'll try).

Reports do not show the question variable names - this is a problem when there are two or more subsets of respondents who are asked the same questions.

Easy to use and great customer service (research team).

Lot's of answers you can find in the Help function.

Great help function and if I have a question I can call someone who explains it in a clear way and fast.

It's easy to use and the customer support is amazing and fast (even when you're using the trial version). There are no pushy sales people involved and the pricing is super simple.

Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files.

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

It's ease of use is industry leading and for such a young company a start like this is good news.

The UI is often buggy and confusing to use, and the customization features are severely lacking.

Don't buy life time deal. Hopeless customer service.

First I was so impressed, how easily I installed it and got it working. Then I was impressed by the functionality offered by the free version, which actually completely covered my initial needs.

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon.

The live chat works like a charm and the email automation module is quite easy to get on with.

And even more I'm impressed how stable this addon is. It just does what I need it to do, and hasn't ever needed my special attention to keep it working.

Easy to implement on the web site and easy to use and share with collegues.

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

We changed monthly plans again, then. Opsssss...  enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities.

Easy to use, full functionality, best price/performance ratio.

The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases.

And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.

No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect.

I've always been looking for something that merged ease of use with functionality - customerly was the solution.

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance.

Helpful for generating instant leads from our site. Ability to reply instantly from mobile app is brilliant.

In-app notifications via widget are very useful. Price vs features quite fair for any small business.

It helps me every day in my job dealing with both customer care and marketing.

WordPress integration was super easy, User interface is simple to understand from the first time, staff support always there to help.

I only used the live chat, I appreciated the ease in creating teams and assigning conversations.

At the initial, I was stuck through the setup process but with its great backend team, you have no worries.

Customerly is seamlessly integrated with our website and makes it easy to talk to users and solve their problems in real time.

Then I was impressed how easy it was to use and extend. Further I was impressed that I got serious support when I asked something, although I wasn't a 'paying' customer.

There are some very useful elements within the customerly suite and as long as they remain supported it will be a very good product for the SME market.

I liked its features like all marketing tools and chat support in one platform , plus it was super easy to integrate in our React Native App.

I liked the chat it's so easy. I mean in 10 minutes you can have it on your site.

When I would go to google chrome to login it would consistently mess up and refresh every 5 seconds. Mozilla worked and it seems as this never got fixed.

I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares.

There are no significant issues, only a few features missing that we used in previous software.

Strangely this was never specifically setup nor could we find any settings that would do this. We have been trying to contact support for a couple of days now but no one answers.

Adding as a powerful UX makes it more useful than any other solution.

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

US Dollar

CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.


The survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.


Users can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.


CheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.



LongDescription

Surveys & Feedback

Site Intercept Survey

Multi-Channel Management

Text Analysis

360 Degree Feedback

Skip Logic

Performance Management

Access Controls/Permissions

URL Customization

Customer Segmentation

Progress Tracking

SSL Security

Sentiment Analysis

Conditional Logic

NPS of Customers

NPS Survey Structure

Rater Selection

Customizable Fields

Data Import/Export

Randomization

Pulse Surveys

Self Service Portal

Email Marketing

Statistical Analysis

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Question Piping

Call Reporting

Complaint Monitoring

Benchmarking

Question Library

Performance Review Management

Survey Sample Management

Question Branching

Social Media Integration

Real-Time Notifications

Email Reminders

Email Management

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Customizable Questions

Segmentation

Customizable Templates

Continuous Feedback

NPS of Employees

Dashboard

Multi-Language

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Panel Management

Reporting/Analytics

Anonymous Feedback

Paper-Based

Feedback Management

Customizable Forms

Data Analysis Tools

Negative Feedback Management

Action Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Phone-Based

Search/Filter

Mac OS

Web browser (OS agnostic)

Simple pricing based on volume of respondents. All plans include unlimited users and all features.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CheckMarket

Live Online

Webinars

Documentation

Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and codes and personalize it using a custom domain, logo and color.


The solution allows service teams to engage with clients or online guests via video calling or screen sharing functionality and build funnels to automate marketing communications. Teams can utilize Customerly to collect feedback via surveys and analyze responses in real-time to understand customers’ requirements. Additionally, it offers a drag-and-drop interface, which professionals can use to generate mobile-responsive emails.


Customerly lets businesses integrate the system with several third-party applications such as Zapier, WordPress, Facebook Analytics, Shopify, Google Tag Manager, Google Analytics and more. Pricing is based on monthly and annual subscriptions and support is extended via knowledge base and other online measures.



File Management

Support Ticket Management

Customer Surveys

Meeting Management

Lead Capture

Automated Responses

Code-free Development

Document Storage

Transfers/Routing

For Sales/Marketing

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

File Transfer

Customer Support

Process/Workflow Automation

Contact Management

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Intent Recognition

Multi-Channel Communication

Language Detection

Workflow Management

Event Triggered Actions

File Sharing

Reporting & Statistics

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Behavior Tracking

Widgets

Lead Qualification

Video Conferencing

Drag & Drop

Autoresponders

Customer History

Gamification

Content Creation

Canned Responses

Live Chat

Campaign Management

@mentions

Campaign Analytics

Query Suggestions

Lead Generation

Startup: $24mo
Live Chat + Unlimited Newsletter and Funnels included up to 2000 contacts.

Professional: $87mo
Live Chat + Unlimited Newsletter and Funnels included up to 5000 contacts.
Video Live Chat
Smart Assignment rules
In-app Surveys 
NPS 

Enterprise: Tailored plans starting at $129mo

CheckMarket vs Customerly

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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