Medici vs Updox

RATING:

4.5

(21)

Medici has 21 reviews and a rating of 4.48 / 5 stars vs Updox which has 112 reviews and a rating of 4.17 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (21)
4.2 (112)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
January 25, 2023
June 6, 2024
Pros/Cons
  • Pros

  • Love that we don’t have to show our video feed when a client shows us their pet. Clients adding pictures of their pet is easy as well and a helpful diagnostic tool.
  • This product is sustaining my practice and helping to keep my office safe while caring for patients during the COVID19 stay at home orders. It was reasonably easy to install, set up and implement.
  • Cons

  • It was slow the other day and I wasn't sure if everything went through and I think it charged the client twice.
  • We need a QR code that downloads the app AND automatically searches the hospital. Anybody over 50 gets frustrated and gives up.
Read all user reviews
  • Pros

  • Easy to use good service very good customer service and help.
  • There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved.
  • Cons

  • At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.
  • There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait for patient to answer.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
5 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos