Love that we don’t have to show our video feed when a client shows us their pet. Clients adding pictures of their pet is easy as well and a helpful diagnostic tool.

It was slow the other day and I wasn't sure if everything went through and I think it charged the client twice.

We need a QR code that downloads the app AND automatically searches the hospital. Anybody over 50 gets frustrated and gives up.

This product is sustaining my practice and helping to keep my office safe while caring for patients during the COVID19 stay at home orders. It was reasonably easy to install, set up and implement.

This software has been a bit difficult with how we were looking to integrate it into our practice.

Not much...some clients have had trouble uploading videos, and at times typing is delayed when I text. Not sure if this is the software, app, or my phone.

I love that it is easy to use and that you can get alerts on your device when the other party you are talking to has responded.

Overall experience has been positive. Definitely recommend the product, it just may not work best with a multi doctor veterinary practice.

The best things about this product are that it is easy to setup and it works. We purchased it Wednesday and were using it with our patients on Friday.

My experience was great with Medici. I had my questions answered and the setup was quick.

With COVID-19 requiring innovating ways to keep in contact with our patients, I determined it would be easier to get forgiveness than permission and implemented it a month ago.

Secure, lightweight and reliable telehealth product.

The biggest problem was that there was no way that I found to differentiate the patients in my inbox that had already been contacted vs new consults.

I really dislike how difficult it is for the client to download, find our hospital and her everything started. The more steps a pet owner has to take on their own, the less compliance we have.

We had a great experience from first contact to where we are today.

Very good customer service. You can talk to a person to help onboard and explain the app functions.

Customer service has been great. With the product itself, we like that ease of sending photos, voice/video calls, the completion and charging out clients.

It has given them peace of mind  that we can be reached with ease. This has alleviated some for their stress and ours through these trying times.

The application is easy to use for the clinic and for the clients and I love that it has desktop capabilities.

Our physicians are very happy they have the freedom of interacting by text. Also, the customer support for this product is top notch.

I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple.

Easy to use good service very good customer service and help.

Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform.

At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.

Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart.

It was very simple to get started. Easy to manage, very quick to learn for both our physician and patients.

There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait  for patient to answer.

When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR.

I like the options of preview documents before managing them, multiple document management, and the customer service.

The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00.

In its previous rendition UpDox was very good and easy to use.

In general, however, the lack of response when the entire system is down is really a detriment to operations.

The ease of accessing the video directly from the patient’s profile in practice fusion is wonderful. The video visits usually run smoothly.

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally  friendly.

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn.

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable.

The setup was so simple and the ease of use for my providers was priceless.

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience.

I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible.

Great software option for telemed, secure and easy to use.

Poor printer drivers make it unreliable and time consuming.

Updox is fantastic, quick, and highly dependable. I can’t believe there are people who still fax.

They integrate with many other systems and softwares to help meet quality measures and be compliant.

Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

US Dollar

With over 20,000 medical professionals across the platform, Medici is the fastest way to see your patients virtually. A HIPAA-compliant mobile telehealth solution, Medici is designed to connect providers to their patients securely and from anywhere. 


Medici has convenient features such as secure text, voice and video messaging, ePrescribe, eRefer, group chat, in-app billing, chat translate, data imports/exports, private phone number, organized consults, $1M liability insurance, and much more.


Unlike competing telehealth platforms that divert patients to call-center providers, Medici is designed to strengthen the existing doctor-patient relationship. Unlike traditional office visits, Medici doesn't saddle providers with paperwork, waiting rooms, or exposure to airborne pathogens.


In a matter of minutes, Medici allows medical professionals to virtually connect with their patients and begin having consultations. Patients lists can be imported from the provider's third-party EHR systems, and patient messaging can be triggered by the provider alerting their patients to their new telehealth service.


Language barriers are no longer an issue between patients and providers as Medici provides real-time translations for over 20 languages. Easily collect medical payments and prescribe medications during or after a consulting session all from within the Medici's chat feature. And for patients that are not using Medici, Medici's announce feature allows professionals to send out notifications to any patients.


Medici offers support via in-app, email and an online knowledge base, along with a virtual marketing kit for promoting the service to patients. Medici is available via iOS and Android devices.



LongDescription

Surveys & Feedback

Payment Processing

Two-Way Audio & Video

Practice Management

HIPAA Compliant

One-to-One Messaging

E-Prescribing

File Sharing

Activity Dashboard

Medical Billing

Remote Treatment Plans

Billing & Invoicing

Appointment Management

Video Conferencing

Records Management

Third Party Integrations

Appointment Scheduling

Multi-Provider Practice

For Medical Purposes

Mac OS

Web browser (OS agnostic)

Medici is offered across three pricing plans; Personal, Professional & Practice Editions. 

Personal: Unlimited text messages, group messages, eReferrals, patient importing, and directories.

Professional: Billed consultations, video & audio consultations, ePrescriptions, chat assignment, and custom networks.

Practice: Auto chat translations, patient announcements, premium marketing, and premium support.

Please contact Medici for pricing information.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Medici 

Live Online

Documentation

The Updox Communication Platform helps you deliver the best virtual and in-person care so you can focus on what matters most—your patients. Updox works seamlessly with most EMRs, and we provide healthcare providers with improved communication solutions - electronic fax, secure text, forms, telehealth, reminders and document management - all in one inbox. Enhance patient experience, boost office productivity, and drive organizational profitability all from a single platform.                       

The Updox Platform is built to scale with you as your goals and needs change over time. We'll continue to meet your every need as you scale up.                                                                                                         

The Updox Telehealth solution makes virtual care convenient. Increase accessibility and connect to your patients face-to-face, no matter where they are, with state-of-the-art HIPAA-compliant video and audio calls. The patient experience is front and center, with a streamlined workflow that mimics an in-person visit.                                                                                                                                                            

Our complete document management and editing suite, comprehensive communications platform, and other patient/provider tools let your practice operate more efficiently than ever before. 

The Updox eFax solution lets you send and receive documents while removing the expenses of physical hardware and paper. Digital documents flow through our secure, HIPAA-compliant inbox, increasing your staff and practice productivity while optimizing your workflow in a safe and efficient way.  

Integrated payments and a full charge capture workflow give you everything you need to avoid missed charges, shorten billing cycles, and increase revenue.                                                                             

Engage your patients, increase efficiency, boost revenue, and scale your operations with the Updox Communication Platform. 

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