Highly Recommend oncallhealth.ca

My clients much prefer OnCall Health over the previous platform. It's reliable, which when doing psychotherapy is very important! Picture and audio quality is very good, and the appointment booking process is quick and easy. The mobile / tablet version is just as straightforward and easy to use as the computer one.

Pros

It is straight forward, easy to use, and very reliable. When I switched from another telehealth platform to oncallhealth, I received positive feedback from virtually every one of my clients.

Cons

Client's have to email support in order to update their payment information.

OnCall Review

Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.

Pros

I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program

Cons

For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.

Needs Improvement

It helps aid in the reduction of missed appointments due to reminders and decreases administrative support needed to do this task. However, there are several areas of growth needed to become the electronic file replacement it is designed to be.

Pros

Great for scheduling and reducing administrative duties by sending automatic appointment reminders. Also nice to be able to send intake documents and forms prior/post session as needed.

Cons

The digitization of documents aren't printer friendly when needed and customers find the interface cumbersome according to feedback. Additionally, there isn't a convenient way to pull up case notes without searching individually or records of documentation submitted electronically.

Valuable + Cohesive Platform for Mental Health Professionals

Pros

The ease of integrating various forms, client information, and booking all in one space. I appreciate the ability to link my booking page to various platforms and allowing clients to have the ​freedom to book and adjust their sessions when needed. Additionally, providing my clientele with​ various modes of interaction (i.e. messaging, video, phone, in person) is extremely valuable for meeting clients where they are at.

Cons

The inability to upload or input my own forms or remove/edit them. Prior to the Roster feature,​ it was challenging organizing sessions, notes, and client files - this has been a wonderful addition. In regards to payment, it is tricky at times utilizing this platform for individuals who do not have a credit card.

Great Support and One of the best Video Quality Applications

I do believe my overall experience with the platform as been positive. I think there is still some things they can work on like customization features. However, using the platform is easy and it is easy for my clients. In addition to this, the customer support is quick to respond and is also available for my clients so they are not asking me the questions.

Pros

I find that with some of the other options for video sessions with a client can be of low quality. I like that this software allows the client to check their sound and video quality before the session. I have also found that it works well in remote areas when the internet is not the best.

Cons

I do find that it is lacking some features for customization. For example, the receipts it automatically gives to the client does not have a lot of information on it and there is no option to change the formatting. For my clients that need to give the receipt to their insurance companies I have to send them one using my quick books as it includes more information like my license number on it that an insurance company requires.