OnCall Health Software

OnCall Health Software

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FrontRunners 2022

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About OnCall Health

OnCall enables behavioral healthcare organizations to rapidly launch and grow a branded virtual care solution. The HIPAA and PEPIDA compliant cloud-based solution offers video (1:1 and group - up to 25 participants) and instant messaging appointments and automates the entire patient-provider journey from intake and onboarding to billing and analytics.OnCall gives enterprises full branding control across their web, IOS and android apps and launches their solution in as little as 30 days. Plus, OnCall offers ongoing training and dedicated account support to ensure success and adoption.The solution easily scales across regions and divisions by offering distinct workflows and permissions based on the needs of business units and provider groups, and integrates with existing ...
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OnCall offers secure video conferencing, instant messaging appointments and the ability to schedule phone & in-person appointments. Plus, digitize intake forms and files and manage all patient information in our roster.

OnCall Health User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 126 reviews

Kim

Company size: 2 - 10 employees

Time used: Free Trial

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Easy to use, user-friendly, simple, compliant with PHIPA

Carlton

Verified reviewer

Company size: 1 employee

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Secure and Easy to Use

My overall experience with OnCall Health has been extremely positive. The orientation was thorough and the support for my clients is excellent. The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.

Pros

OnCall Health has made it possible for me to maintain a fulltime virtual practice through the pandemic. I started using it before COVID as a means of reaching out to clients across Ontario. I like that it is Canadian-based and that the data remains on Canadian servers, and that they meet PHIPA requirements. I like its ease of use. The Help Desk is phenomenal. My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom. This has made the system even easier for my clients to use.

Cons

The only thing I'm having difficulty implementing is the online forms. I'm lazy. I am slow to design and implement my forms so it's not getting done. By contrast another company that I deal with offers prepackaged outcome measures and even scores them for me and shows me the graphs. Now that would take my practice up a notch.

Tash

Company size: 11-50 employees

Industry: Research

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

July 2019

OnCall Review

Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.

Pros

I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program

Cons

For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.

Reasons for choosing OnCall Health

It provided us with the "medical" type interface we wanted, as we wanted to look professional and have our patients feel they were getting sound medical treatment- which we didn't feel receiving an email from systems such as Zoom would provide us. There was the option of setting up a roster of patients and setting up surveys (which ended up not working for us, but perhaps one day will) and the system allowed for automatic reminders to patients, which took a lot of work off of our administrators plate.

Response from OnCall Health

Hi Tash, we appreciate you sharing your feedback! We're glad to hear that the platform has been easy to use for you and your staff! We're always working on updating and making our platform more user-friendly for our users - stay tuned for more updates coming your way!

Replied September 2019

Peter

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Simplicity is key

Fantastic!

Pros

The platform is simple and it works. The best feature of On-Call is the implementation team who listen and as much as possible, implement what we need.

Cons

For our particular purpose, we chose to deselect some of the options in order to keep client communication as simple and effective as possible.

Reasons for choosing OnCall Health

Mostly the integration capability.

Response from OnCall Health

Thank you so much for your review, Peter! We appreciate you taking the time to share your feedback and are happy to have you as a client.

Replied June 2022

JL

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

October 2019

Needs Improvement

It helps aid in the reduction of missed appointments due to reminders and decreases administrative support needed to do this task. However, there are several areas of growth needed to become the electronic file replacement it is designed to be.

Pros

Great for scheduling and reducing administrative duties by sending automatic appointment reminders. Also nice to be able to send intake documents and forms prior/post session as needed.

Cons

The digitization of documents aren't printer friendly when needed and customers find the interface cumbersome according to feedback. Additionally, there isn't a convenient way to pull up case notes without searching individually or records of documentation submitted electronically.

Reasons for choosing OnCall Health

I was looking to partner with another agency already using the platform.

Response from OnCall Health

Hi JL, we appreciate you sharing your feedback with us. We're glad that you've found OnCall great for scheduling and automating certain parts of your practice! Documents, such as intake/consent forms, can be exported and saved as PDFs in printer-friendly formats. We do offer an add-on Roster profile feature that would enable you to quickly view all of your patients and search patient profiles in order to get the information you need. Hope this resolves some of the problems you are experiencing!

Replied October 2019

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