Easy to use, user-friendly, simple, compliant with PHIPA

Secure and Easy to Use

My overall experience with OnCall Health has been extremely positive. The orientation was thorough and the support for my clients is excellent. The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.

Pros

OnCall Health has made it possible for me to maintain a fulltime virtual practice through the pandemic. I started using it before COVID as a means of reaching out to clients across Ontario. I like that it is Canadian-based and that the data remains on Canadian servers, and that they meet PHIPA requirements. I like its ease of use. The Help Desk is phenomenal. My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom. This has made the system even easier for my clients to use.

Cons

The only thing I'm having difficulty implementing is the online forms. I'm lazy. I am slow to design and implement my forms so it's not getting done. By contrast another company that I deal with offers prepackaged outcome measures and even scores them for me and shows me the graphs. Now that would take my practice up a notch.

OnCall Review

Our overall experience has been really pleasant. I truly appreciate all of the great customer service we have received from the team and the tutorials they provided my team to make sure everyone felt at ease using this new system.

Pros

I like that the program is easy to use and navigate. There aren't too many buttons or screens so it was easy to teach the staff I am working with, without the fear of them getting lost within the program

Cons

For our purposes, it would have been really nice to have more options/ freedom to set up patient surveys. As we work in research and need our questionnaires to match as closely as the standardize way they come, having more options would have allowed us to use this option- which was a key feature as to why we decided to increase our plan, and disappointing when it didn't end up working for our purposes.

Simplicity is key

Fantastic!

Pros

The platform is simple and it works. The best feature of On-Call is the implementation team who listen and as much as possible, implement what we need.

Cons

For our particular purpose, we chose to deselect some of the options in order to keep client communication as simple and effective as possible.

Needs Improvement

It helps aid in the reduction of missed appointments due to reminders and decreases administrative support needed to do this task. However, there are several areas of growth needed to become the electronic file replacement it is designed to be.

Pros

Great for scheduling and reducing administrative duties by sending automatic appointment reminders. Also nice to be able to send intake documents and forms prior/post session as needed.

Cons

The digitization of documents aren't printer friendly when needed and customers find the interface cumbersome according to feedback. Additionally, there isn't a convenient way to pull up case notes without searching individually or records of documentation submitted electronically.