OnCall Health vs Updox

RATING:

4.1

(127)

OnCall Health has 127 reviews and a rating of 4.11 / 5 stars vs Updox which has 110 reviews and a rating of 4.23 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (127)
4.2 (110)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
November 15, 2023
April 17, 2024
Pros/Cons
  • Pros

  • I like the fact that it's a secure Canadian online platform. I also like the new roster feature which I find very easy to use.
  • It’s easy for customers and therapists. There aren’t too many moving parts.
  • Cons

  • All of the product features that are touted in the monthly updates are absent from my screen.
  • Too bad I have it in my package but can’t use it as it takes that long.
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  • Pros

  • Easy to use good service very good customer service and help.
  • Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform.
  • Cons

  • At first, setting this up is very confusing. You need to have assistance from the company in order to set this up with your printer or computer device.
  • There is no virtual waiting room so is difficult to schedule the calls. It takes very long to wait for patient to answer.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2022

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13 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos