TigerConnect Software

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FrontRunners 2021

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About TigerConnect

TigerConnect is a HIPAA-compliant care collaboration and patient engagement solution which helps healthcare organizations streamline communication across patients, providers, and ambulatory facilities. TigerConnect enables medical professionals to conduct consultations with case managers, specialists, staff members, and patients via video, voice, or text. It helps clinicians set up remote check-ins for patients, converse with family members, and conduct one-on-one or group video consultations with team members. TigerConnect Patient Engagement sends text reminders about care follow-up or appointments and lets patients quickly communicate, ask questions, and send relevant attachments to healthcare professionals via securely encrypted SMS messages. Patients can request vi...
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To support comprehensive virtual care, TigerConnect Patient Engagement enables you to conduct secure group conversations with patients, family members, and other providers via video, voice, and text.

TigerConnect User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 43 reviews

User Profile

Danielle

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Tiger

It is great for quick communication and quick access

Pros

Tiger makes communication throughout the hospital super easy. Departments can communicate with other areas with ease.

Cons

There isn’t anything I don’t like. We haven’t experienced any issues or problems with this product this far

Angela

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2019

Best communication investment we've made

I highly, highly recommend this product for home healthcare workers and healthcare in general. It has literally changed so much of how we communicate important patient information, scheduling, agency updates and coordination. Customer service has always been responsive and knowledgeable and has always fixed any issue we were having or answered any questions we had in a matter of minutes. In my opinion and experience, no other similar platform can do what Tiger Connect can do.

Pros

It is super easy to use and onboard new users. You can easily see if messages were received and read. You can create group messages or broadcast lists to reach multiple people at once. It is HIPAA secure and we can discuss patient information and PHI. Priority messages can be sent, do not disturb and mute functions, messages can be forwarded. We can also use it form a PC and attach documents or pictures if needed. It has changed how we communicate in my home care agency and increased efficiencies and workflows.

Cons

Honestly, really hard to find something we do not like about Tiger Connect.

Alba

Company size: 501-1,000 employees

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

March 2022

TigerConnect Work

Overall experience its been good, I still need to get used to the software to feel more comfortable navigating

Pros

I like how you can create groups to send messages to that specific group

Cons

Cons would be that I can't see the job title of the person below their name

Donna

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

May 2019

Customer Feedback

Pros

Sending messages is simple and clean. There is nothing mind blowing about the product.

Cons

the integration with other facilities is difficult to maneuver. Tech support is not very friendly or helpful.

Mike

Verified reviewer

Company size: 501-1,000 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

May 2019

What the heck is Clinical Collaboration Platform? I thought I was reviewing TigerConnect.

I am still assuming we are talking about TigerConnect. It is a mature and stable product for secure text messaging. It could be even more powerful with a little more work.

Pros

The TigerConnect product offers an easy to use secured text messaging product. User training required is minimal.

Cons

The Broadcast feature. Very powerful way to reach every user subscribed. Unfortunately, no way to choose which users have access to this powerful feature. It is assigned to everyone. We had to turn it off. The Archive. Keeps all messages from all subscribed users. Very good. Unfortunately, no way to choose which messages an Archive user has access to. If you have Archive access you see everything. Had to strictly limit which users could have Archive access. No method for us to place all of our Switchboard subscribed users into a group which would receive every message sent or received by this group. It is merely an option for the Switchboard staff if they happen to remember to include the group. This makes handoff between Switchboard shifts less effective. There is no way to detect if a user already has a password/pin set on their mobile phone when installing the mobile app. Thus, the only way to make certain that the mobile app is secured is to force the mobile app to require a pin. So, if a user already uses a pin for their phone they will now also have to use a pin for the mobile app as well. Other apps we use can make this determination and reduce the number of pins required for the end-user. The timeout parameters for the Web Console and the Desktop Console are controlled from a single parameter. This is unfortunate since we want our Web Console to timeout much quicker than the Desktop Console. As a result our Desktop Console users have to repeatedly sign in every 15

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