ThunderTix vs TicketPeak

RATING:

4.8

(253)

ThunderTix has 253 reviews and a rating of 4.76 / 5 stars vs TicketPeak which has 40 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (253)
4.6 (40)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 19, 2024
February 26, 2024
Pros/Cons
  • Pros

  • Ease of use and customer support. Reports were useful and easy to customize.
  • Easy to use and the customer service is very responsive.
  • Cons

  • The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
  • Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Read all user reviews
  • Pros

  • Ticket Peak, is easy of use is outstanding and they may not have every bell and whistle some of the more expensive ones does have, it is very stable.
  • The ease of use for the customer was outstanding and worked well. Also Customer service was the best on any software I've used.
  • Cons

  • Some of the weaknesses have been addressed and they have added to what you can do over the past two years.
  • It’s sometimes difficult to remember how to do infrequent tasks such as issuing a refund.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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$
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos