About Avantio

Avantio is an all-in-one technology service that offers a cloud-based solution for Vacation Rental professional agencies. Avantio is compatible with all operating systems. Avantio offers three key features.

An innovative Vacation Rental Management System (VRMS) to automate the management processes such as bookings, payments, accounting, suppliers services, legal procedures.

A Channel Manager, with improved synchronizations, to connect your properties with 60+ channels. You will be able to customize the channel fares and conditions of your properties, depending on your business needs. 

Avantio also offers customized web design services to project a branding image of your business to aid in increasing online bookings.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

80 Reviews of Avantio

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(65)

65

4 stars

(14)

14

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 80 results

December 2018

Dominic from HITrental AG

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2018

An honest assessment by an apartment company with 200 holiday and business apartments

About a year ago we looked around for a new VRMS/Chanel Manager all in one system. Avantio was shortlisted because, compared to its American competitors, it did not charge for every extra service - at least that was what was promised. We then held several Skype conferences with our former supplier, the competition and also avantio. Since we know after 10 years of experience in the industry how important it is that a chanel manager keeps his promises and doesn't take time out, we flew to valencia to avantio. The first impression was very impressive for my operational manager as well as for me as a young company boss. A young team led by an older fox and supervised by a family that owns avantio. We knew immediately that this could become our partner. Especially the fact that there are no hungry investors behind the company made us confident. We had already had the experience with the hungry investors with the former provider, the new version only became available to us if we had quintupled the commission payment, and even then we would not have received all the features. back to avantio - after our visit to valencia, we stayed cautious and first of all we connected four test apartments to the new system and stayed with our provider with the remaining 180 apartments. We let the testapartments run via the avantio chanel manager on some platforms like booking.com, airbnb etc. No we have been live for 6 months. We are really happy with the product! Dominic Hess Hitrental

Pros

- Great API connection to all bigger portals with no downtime - Much better homepage design than our former provider - family owned company - provides all we need to have our apartments on an attractive homepage, on various plattforms, manage cleanings - Syspay as an integrated payment provider makes it very easy to charge your clients creit card with one click - harmony for automated email communication is great and reduces your workload - great support (always, Alexia is the best) - the guest area is a new development that will decrease our workload again, when the guests from around the world start to accept it as the main communication tool.

Cons

- The loading speed of our homepage is partly not sufficient. avantio should make suggestions to the customer about image reduction and the like. - Statistics which are important for me as a manager could be improved. - the cooperation with pricelabs (pricing tool)and syspay(payment provider) is very good. but these two are the only ones that allow full functionality in cooperation with avantio. this dependency should be broken. Because in the end we chose avantio and not pricelabs. (Syspay was only listed as an example, the cooperation with them is really great. probably the best payment provider for hospitality operations on the market) - the pricing tool is not as good as it could be better

October 2019

Andy from Resort Choice Rentals

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great product for the money

Avantio is probably one of the best property management software products on the market, we have trialed a few other softwares and wasted a lot of money along the way with many promising you everything but actual deliver nothing.

Pros

The product is easy to use and has most things you need to make your day to day running of your business easier. I like that I can reach out to my account manager and have one to one conversations. The product is also good value for money with no commission on bookings.

Cons

Avantio does lack some features I would like but I know they are working on them and I am confident that within the next year I will have all the features I need.

Reasons for Switching to Avantio

Poor service, expensive and no customer support.

Response from Avantio

Replied November 2019

Thank you for your review, Andy. It is a real pleasure and priveledge to work with you and your feedback is always welcomed and valued

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

5.0

July 2020

Nach 1 1/2 Jahren werden wir wohl aufgeben

Super mächtiges System aber mit Fehler behaftet, Kundensupport mittelmäßig bis schlecht. Kompetenz der Mitarbeiter sehr durchwachsen. Man darf nur noch Tickets erstellen. Kundenbetreuer wurde monatelang nicht ersetzt, dann monatelang ein Interimsbetreuer, der sich viel Mühe gibt, aber nicht die Qualität hatte, wie der erste Kundenbetreuer. Channel management teilweise sehr gut, aber teilweise auch unterirdisch (Standardantwort: Da müssen Sie sich an das Portal wenden). Fazit: Um Nerven zu sparen und auch am Ende auch Geld, überlegen wir ernsthaft uns nach einer Alternative umzusehen.

Pros

Avantio bietet ein unwahrscheinlich mächtiges und großes System mit wirklich vielen Möglichkeiten. Das backoffice ist durchaus beeindruckend. Vor allem vor Abschluß des Vertrages und am Anfang hat sich das Kundenbetreuungsteam bzw. die Kundenbetreuerin viel Mühe gegeben.

Cons

Besonders nervig waren die vielen Fehler, die in dem System noch vorhanden sind. Wir kamen uns immer wieder vor, als wären wir kostenlose Testpersonen für Avantio. Und ich meine jetzt nicht die Rechtschreibfehler oder kleine Sachen. Da waren und sind bugs drin, die wirklich heftig waren. Ok, Fehler können passieren, aber wie mit der Meldung umgegangen wird, ist dann doch erstaunlich, zumal man das nur noch über ein Ticketsystem melden kann. In den letzten 1 1/2 Jahren hatten wir insgesamt über 400 automatische Antworten auf unsere Fehlermeldungen, Probleme, Verständnisschwierigkeiten, ... - was aber auch teilweise an uns lag, weil das System eben nicht gerade intuitiv zu bedienen ist). Die Webseite ist ziemlich langsam - Antwort: ist halt so. Teilweise schnippische Reaktionen des Support-Teams. Beschwerden wurden nicht wirklich ernst genommen. Standardantwort: "... es tut mir leid ..." aber wenn die vielen Tage Arbeit und der Ärger, die wir für die ganzen Fehlerkorrekturen benötigten, so abgetan werden, fehlt es uns an Verständnis. Wenn ich nur 3 Tickets mit den jeweiligen Antworten von Avantio hier veröffentlichen würde, wäre ein Großteil der Interessenten sicherlich gleich bedient.

Reasons for Choosing Avantio

Weil es sehr großmündig angekündigt wurde. Die Präsentationen waren wirklich beeindruckend. Die Realität war dann doch etwas ernüchternd.

August 2019

Nuno from gthouse.pt

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Comprehensive and flexible PMS / Channel Manager with powerful synchronization

Avantio provided us a comprehensive and dynamic vacation rental management SW that significantly improved our business: Increased revenue, fiability, management and operations control as well as web marketing exposure and conversion Support team always available for help desk and improvements New functionalities and updates on a regular basis

Pros

All operations in one place 2 ways PMS and channel manager (listings, reservations and operations) Full synchronization with main platforms (booking, airbnb, homeway, expedia and many more) Synced website for direct reservations Synchronization with main revenue management tools and payment gateways Check in online, tourist internet Owner´s module for automatic reporting Powerful management and reporting tools

Cons

Guest´s invoices module not compatible with Portuguese law

Reasons for Choosing Avantio

The most comprehensive and flexible. More complete synchronization Better pricing. Great clients reviews

Reasons for Switching to Avantio

Avaibook did not fit our business growing goals: limited capacity, poor synchronization, reduced functionalities

November 2019

Olivier from Agence FIRST

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Plus qu'un logiciel: une équipe !

Les échanges avec les confrères de différentes régions nous ont permis d'adapter notre modèle et de nous ouvrir par exemples aux courts-séjours que nous ne faisions pas. Nous allons aussi dorénavant travailler avec de nouveaux portails comme Booking ou intégrer la passerelle directe avec Airbnb que nous avions l'habitude de gérer séparément. Mais nous avons aussi découverts le revenue management via Pricelabs que nous adopterons surement bientot ou la gestion des cautions avec Swikly...

Pros

Beaucoup de points forts: un écran d'accueil qui récapitule les arrivées, départs, demandes en cours etc.., synthétique. De nombreuses passerelles vers tous les plus grands portails: Booking, Homeaway, Airbnb, Holidu et pleins d'autres en fonction des profils recherchés. Des modèles et des moyens d'automatiser les réponses aux locataires, les confirmations aux propriétaires etc... et dans de nombreuses langues.Possibilité de paiement en ligne. Nous avons aussi notre propre site de réservation en ligne... Mais au-delà de cela c'est une équipe qui vous emporte dans son projet de start-up en vous permettant de découvrir les nouveautés du secteur, qui sait se mettre à votre portée et qui organise des évènements une ou 2 fois par an permettant de rencontrer des confrères du secteur et d'échanger les expériences avec eux. Du coup, la croissance est au rendez-vous !

Cons

Beaucoup de projets en cours de développement, du coup, il peut y avoir du retard pour certains d'entre eux notamment si les évolutions de la législation obligent à revoir les priorités. Il est vrai que développer un outil à visée mondiale ce n'est pas facile. Nous avions par exemple espéré l'intégration de la signature électronique, qui commence à peine. La comptabilité a pris pas mal de retard aussi mais cela arrive maintenant et nous soulagera par rapport à nos obligations légales.

Reasons for Choosing Avantio

Aspect userfriendly dans la construction et présentation de leur configuration. Formation intégrée. Existence d'un channel pro. Une offre claire, des liens avec les portails que nous utilisions déjà à savoir Airbnb et Abritel.

Reasons for Switching to Avantio

Perte de passerelle avec Homeaway suite au rachat par Expedia. Gestion de la comptabilité beaucoup trop compliquée et éloignée du plan comptable.