About Breezeway

Vacation rental property managers often struggle executing successful back-office operations, and are left exposed to unprepared units, disgruntled guests, and owner issues. Breezeway’s property operations platform has brought service optimization to short-term rental management. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management,

Breezeway helps hospitality providers improve the quality of their services, increase their operational efficiency, and capture the full value of their service. In doing so, Breezeway empowers rental managers to transform their maintenance programs into a profit center to attract more owners.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of Breezeway

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

June 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Great Product To Keep Us Organized and Prepared

Overall it is a great product and the constant improvements has made our property management much more streamlined, effective and profitable.

Pros

Allows us to schedule all of our property management tasks well in advance with the capability to send the task to cleaners, maintenance, etc.

Cons

The app is not great if you have a lot of tasks assigned to you and you can't see the big picture from it so you have to login in on the website.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

One of the best in the industry

Pros

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Cons

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

June 2019

Shad from Rent Key West Vacations

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

6 Months In

Executive has been a great help through the whole implementation

Pros

Software has certainly made my scheduling of maintenance and housekeeping easier. It helps

Cons

Requests: 1. All Statuses should and need to be a different color. Mainly Finished and Approved should be quite different. I would love to have the status change to something like Exported with another color when I send to escapia. 2. Team communication. I would love the option to text and message from within breezeway so all communication stays within breezeway. This would a direct texting/messaging within the app with similar notifications of a text message. 3. Auto scheduling without having to go through the process of committing with last minute bookings. If I'm off on Saturday and Sundays and an new booking happens on Saturday for a sunday arrival, Breezeway should just schedule my appropriate tasks so HK gets notified. 4. The ability to upload PDF docs to properties so we can keep reciepts and other warranty info with property.

June 2019

Forest from Hospitality

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

June 2019

Helpful software, but lacks features

Overall the app is helping keep everyone accountable for there tasks and is a great tool for documenting issues with properties and running reports.

Pros

-supply charging -auto scheduling -documenting issues -easy of use

Cons

-There is no straight forward way to schedule garbage days for homes. -Would like a 5-star rating system that would be on cleaning reports for the purpose of leaving reviews. -would like to schedule recurring tasks without having to necessarily enter an end date -would like to be able to take pictures in the comments section -would like the app to have more capabilities other than just tasks. -hard to schedule when viewing the website on a phone.

June 2019

Stacy from Cascara Vacation Rentals

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

MUST HAVE PRODUCT!!!

We love it, and can't wait to learn more!!

Pros

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Cons

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)