Breezeway Software

Breezeway Software

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FrontRunners 2021

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About Breezeway

Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties, and deliver the best service experience to guests and homeowners. Breezeway’s software and mobile apps have facilitated over 5M property tasks across 100+ million square feet, and help hundreds of short-term rental operators and hospitality professionals meet detailed service standards. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway is bringing service optimization to the property management space. Created by the founder of FlipKey (acquired by TripAdvisor), the Breezeway team is building the future of property care and service....
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Manage Property Care On-The-Go

Breezeway User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 28 reviews

User Profile

Courtney

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2021

About Using Breezeway

Breezeway now manages the majority of all maintenance scheduling, including cleaning for our property management company. Our vendors that have used the program in tandem enjoy the ease of scheduling.

Pros

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

Cons

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

One of the best in the industry

Pros

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Cons

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

Reasons for switching to Breezeway

We've used Escapia, VRScheduler, and BeHome247 in the past to do some of what Breezeway does. Breezeway is significantly better at what it does than those others.

Carly

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

So glad we found this software to better manage our company & guests!

Our experience has been wonderful and we are excited to have found Breezeway to better manage our business!

Pros

Easy to use product with many features and the on-boarding process has been very smooth and easy to deal with the support staff at Breezeway! It has really helped us to manage our company and multiple departments including maintenance & servicing, housekeeping, billing and guest management and communication.

Cons

So far there are no cons to mention. We are still becoming familiar with the software but have been pleased with our experiences.

Reasons for switching to Breezeway

EZ Inspections was very limited in the tasks we could perform and not very user friendly at all!

Pawel

Company size: 2-10 employees

Industry: Hospitality

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Great for the maintenance, inventory and housekeeping management

Great software, customer service, limited options compared to their competitors.

Pros

Ease of use. Highly functional and does everything what you require to sort inventory, work organisation & housekeeping service. Amazing customer service.

Cons

No guest messaging option. Not fully functional on the European market.

Reasons for choosing Breezeway

I did not

Reasons for switching to Breezeway

Looking for an alternative.

Michelle

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

We love Breezeway

LOVE!! Great support.

Pros

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

Cons

At times it takes both the ap and the desktop version on your phone to get all the information.

Reasons for switching to Breezeway

They could not keep up with our needs for mainteance and housekeeping workorders.

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