About Breezeway

Vacation rental property managers often struggle executing successful back-office operations, and are left exposed to unprepared units, disgruntled guests, and owner issues. Breezeway’s property operations platform has brought service optimization to short-term rental management. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management,

Breezeway helps hospitality providers improve the quality of their services, increase their operational efficiency, and capture the full value of their service. In doing so, Breezeway empowers rental managers to transform their maintenance programs into a profit center to attract more owners.


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

23 Reviews of Breezeway

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

January 2021

User Profile Picture

Courtney from Military First BnB Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

About Using Breezeway

Breezeway now manages the majority of all maintenance scheduling, including cleaning for our property management company. Our vendors that have used the program in tandem enjoy the ease of scheduling.

Pros

This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.

Cons

The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

One of the best in the industry

Pros

Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.

Cons

Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.

Reasons for Switching to Breezeway

We've used Escapia, VRScheduler, and BeHome247 in the past to do some of what Breezeway does. Breezeway is significantly better at what it does than those others.

June 2019

Forest from Hospitality

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

3.0

June 2019

Helpful software, but lacks features

Overall the app is helping keep everyone accountable for there tasks and is a great tool for documenting issues with properties and running reports.

Pros

-supply charging -auto scheduling -documenting issues -easy of use

Cons

-There is no straight forward way to schedule garbage days for homes. -Would like a 5-star rating system that would be on cleaning reports for the purpose of leaving reviews. -would like to schedule recurring tasks without having to necessarily enter an end date -would like to be able to take pictures in the comments section -would like the app to have more capabilities other than just tasks. -hard to schedule when viewing the website on a phone.

Reasons for Switching to Breezeway

did not encompass the full scope of tools needed to properly manage homes.

June 2019

Stacy from Cascara Vacation Rentals

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

MUST HAVE PRODUCT!!!

We love it, and can't wait to learn more!!

Pros

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Cons

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

Reasons for Choosing Breezeway

The sales team was so knowledgeable and wonderful to work with and Breezeway had way more in terms of use that mattered to us.

November 2020

John from Luxury Properties Jackson Hole

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

A Crucial Partner

Pros

Our company has used Breezeway since their early days, and we have enjoyed growing alongside this incredible software. Breezeway is our crucial task management platform that we use to organize crucial field operations for our business. The clear and intuitive interface of Breezeway is my favorite feature as our company's primary administrator. The processes for building anything from home profiles to checklists is clear-cut. The software is easy for our field staff to operate and give us an effective safeguard against home issues. Lastly, their customer support is personal and friendly.

Cons

I think that, with Breezeway being a younger company, many of their ideas and systems are incomplete or yet to be fully developed. While the key processes, such as workflow scheduling, are currently automatable, most other features are only semi-automatable or non-automatable. When working with a large home portfolio, processing lots of data at once can be time-consuming.