Breezeway Software
FrontRunners
About Breezeway
Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties, and deliver the best service experience to guests and homeowners.
Breezeway’s software and mobile apps have facilitated over 5M property tasks across 100+ million square feet, and help hundreds of short-term rental operators and hospitality professionals meet detailed service standards.
Combining deep learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway is bringing service optimization to the property management space. Created by the founder of FlipKey (acquired by TripAdvisor), the Breezeway team is building the future of property care and service....
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Breezeway User Reviews
OVERALL RATING
Showing 1 - 5 of 28 reviews
Courtney
Verified reviewer
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2021
About Using Breezeway
Breezeway now manages the majority of all maintenance scheduling, including cleaning for our property management company. Our vendors that have used the program in tandem enjoy the ease of scheduling.
Pros
This software package has a clean and modern design which make it easy for anyone to use. The app is almost completely self-explanatory. We can invite our vendors to use the program with us at no additional cost.
Cons
The entire team must be on board! The set-up process can be tedious, but thoughtful decisions early on will make future use and set up much easier.
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
One of the best in the industry
Pros
Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.
Cons
Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.
Reasons for switching to Breezeway
We've used Escapia, VRScheduler, and BeHome247 in the past to do some of what Breezeway does. Breezeway is significantly better at what it does than those others.
Carly
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
So glad we found this software to better manage our company & guests!
Our experience has been wonderful and we are excited to have found Breezeway to better manage our business!
Pros
Easy to use product with many features and the on-boarding process has been very smooth and easy to deal with the support staff at Breezeway! It has really helped us to manage our company and multiple departments including maintenance & servicing, housekeeping, billing and guest management and communication.
Cons
So far there are no cons to mention. We are still becoming familiar with the software but have been pleased with our experiences.
Reasons for switching to Breezeway
EZ Inspections was very limited in the tasks we could perform and not very user friendly at all!
Pawel
Company size: 2-10 employees
Industry: Hospitality
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Great for the maintenance, inventory and housekeeping management
Great software, customer service, limited options compared to their competitors.
Pros
Ease of use. Highly functional and does everything what you require to sort inventory, work organisation & housekeeping service. Amazing customer service.
Cons
No guest messaging option. Not fully functional on the European market.
Reasons for choosing Breezeway
I did not
Reasons for switching to Breezeway
Looking for an alternative.
Michelle
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
September 2021
We love Breezeway
LOVE!! Great support.
Pros
Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.
Cons
At times it takes both the ap and the desktop version on your phone to get all the information.
Reasons for switching to Breezeway
They could not keep up with our needs for mainteance and housekeeping workorders.
