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Guesty User Reviews
OVERALL RATING
Showing 1 - 5 of 174 reviews

Peter
Verified reviewer
Company size: 1 employee
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
July 2019
Easy to use and powerfull features
We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.
Pros
Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.
Cons
Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...
Reasons for switching to Guesty
We got a tour of Guesty and it seemed to be able to handle all our booking needs perfectly. Another great thing about Guesty is their business model. We only pay an agreed upon percentage of all bookings, no other surprise fees. At Wix (booking calendar, website, channel manager), we had already shelled out 6.000 dkk a year, even before a single booking had been completed. We are probably paying the same or more now, but now at least the expenses for Guesty is following the amount of bookings instead. If we decide to reduce bookings for a year (e.g. to take a vacation from giving other people a place to stay for their vacation), the cost also goes down.(even to zero; really flexible pricing!) Guesty also encompasses a lot of fully functional integrations with other booking sites, as well as smart home integrations, that we do not have/use, but they seem to be very smart; giving time limited codes to electronic door locks? That would be neat!
Caroline
Company size: 51-200 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
April 2022
It could be way better
Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.
Pros
The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.
Cons
Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.
Reasons for choosing Guesty
The opportunity of joining construction that was not opened by the others.
Reasons for switching to Guesty
Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.
Mikey
Company size: 1 employee
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
May 2022
Guesty are terrible
BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.
Pros
Calender is good other that that not much else.
Cons
No customer service on support better products on there for less money.
Reasons for choosing Guesty
automation option available at the time.
Reasons for switching to Guesty
More support is available.
Veronique
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
March 2022
Very good product, very good service, unfortunately very expensive
Good, robust software. Very good service. Account Management ([SENSITIVE CONTENT]) is available and helpful. Support is always available, we love the Live Chat feature for quick, easy-to-fix questions.
Pros
Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.
Cons
Very expensive, unfortunately, it is Guesty's biggest downside.
Reasons for choosing Guesty
Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages
Jonathan
Company size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time used: Less than 6 months
Review Source: Capterra
June 2021
Does not work with VRBO integrations - oversold, under delivered software.
The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. [SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.
Pros
The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.
Cons
Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.
Reasons for choosing Guesty
We believed the sales agent. Fools be us.
Reasons for switching to Guesty
Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.

Response from Guesty
Hi Jonathan, We are genuinely saddened to hear of your experience with us. We would love to connect with you ASAP to assist in tackling each of your issues one by one. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Kindest Regards, The Guesty Customer Success Team
Replied July 2021