Guesty Software

4.56 / 5 (123)

Our advisors have recommended this product 11 times in the last 30 days

About Guesty

Guesty is an end-to-end solution for short-term property managers looking to save time, increase revenue and grow their businesses. The software allows users to manage listings across multiple channels, such as Airbnb, Booking.com and TripAdvisor Rentals, from a single platform.  Guesty’s dashboard includes features that allow property managers to automate their routine operations, consolidate their communication, generate detailed reports, analyze their business performance, process payments and more.

Guesty also offers 24/7 Guest Communication Services to answer inquiries and ensure guest needs are being met at all hours.

Guesty’s native Mobile Management App means users can utilize their features on-the-go and their branded website...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

123 Reviews of Guesty

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(99)

99

4 stars

(10)

10

3 stars

(4)

4

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 123 results

July 2019

Peter from Sommersolen.dk

Verified Reviewer

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Easy to use and powerfull features

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

September 2019

Scott from Luxury Desert Rentals

Company Size: 1 employee

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Guesty does the work of many

The customer service has been very responsive and helpful.

Pros

Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

Cons

They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

Reasons for Choosing Guesty

Pricing was right for the features it offered. And the website was one of the best designed

May 2020

Yordan from Utviklings Partnere AS

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Best software we have seen

Excellent customer support. Never seen anything like it before. Very easy to use. Our key account manager is providing us each type of information we need for our growth and future plans. Especially helpful trough the COVID-19 outbreak.

Pros

It is really user friendly. With great reporting capabilities. 24/7 chat service with agents.

Cons

Expedia/Hotels.com and Google direct integration is really needed. They are working on this now so we are really excited about it.

Reasons for Choosing Guesty

They had better pricing and also in time they prove to be super adaptive to our needs. We are working in area with clear seasonal activity so this is extremely important for us.

January 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

January 2020

Nightmare of a Software Experience - stay away / False Advertising

If you are like me, of course you need a solution. I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront. I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it. I have tried 8 or 10 similar tools and reviewed 50 - 60 to pick those 8. I am happy to share what worked to help those out in a similar position. Here is what I have tried and what worked, with + and - to compare advantages and disadvantages. What I detest most of all is business models like guesty's, which want a percentage of your company ( via a percentage of your sales ) to give you their service. Avoid these at all costs. Lodgify - Solid site for creating your own bookings, CANT import your listings, you have to recreate them, expensive... currently at $34/listing. Tokeet - Tons of promise at the beginning, automates import and export to different sites, start with Airbnb listings you created and auto generate listings elsewhere - but the messaging feature is so darn broken it made me want to pull my hair out. Every single incoming message is a new thread. Imagine looking at your phone and there are 30 new message threads from the same person. What the... Also, the linking listings to avoid double bookings feature requires a Phd to get correct, its BAD... more below

Pros

The chat with customers feature worked well.

Cons

- False promises by the sales reps - Glitchy software - If you try to import your Airbnb listings, it will erase all of your 'linked listings' rules - which are there to prevent double bookings, AND NOT TELL YOU - so you will be immediately exposed to double booking if you are using this feature. Even https://tokeet.com/ was wise enough to put a note in there. - If you try to set it up yourself instead of waiting for a rep to do it for you, the software will immediately start charging your card without letting you know. - They promised to help simplify my business, but in the end the glitchy software and terrible documentation vastly complicated it. - They promised to scale my ads to many different channels, but did not, in the sales call, mention any of the additional hurdles which would be present in each channel. - It was faster, cheaper and simpler to add the listings to other channels manually then to try to use this software - The sales rep offered a full refund when he found out I was dissatisfied, but then failed to deliver and stopped responding to communications, while still charging my card, weeks after he agreed to issue a refund. - The customer service department is by email only and very slow to respond, so I spent several nights with my system that I worked really hard to create in shambles, cancelling all my plans, trying to fix the errors this system created by hooking it in. In a nutshell, DO NOT use this software. Even if it was free.

Reasons for Choosing Guesty

... continued: In the End... SmartBNB was the winner. No percentage of your company ( via % of gross earnings ), Just a super small per listing fee ( $7 ), no startup costs ( unlike guesty ), immediately responsive and intelligent support team, and it just works. Literally, every feature is solid.. it loads lightning fast ( I hate airbnbs native platform, waiting 10s to send a message, reloading a page just to see what was said in response, etc ) - and a ridiculously time saving message automation feature. Truly, if your on the hunt to save time in your business, skip guesty, skip tokeet, skip lodgify, skip even superhost tools ( awesome product, just doesnt compare to SmartBNB ) and go straight to SmartBNB. Finally, someone in the market has hit the nail on the head, and doesn't charge you a $1000 set up fee ( guesty and many others ) - its a $0 setup, intuitive DIY setup with help when needed, solid documentation... Im truly unbiased, and don't work for them.. but I probably will fill out an application - because they are awesome.

April 2020

Fanny from ZEN Holiday Rentals

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2020

Complet et Efficace

Je suis très satisfaite, mn account manager Céline est très réactive, Guesty a vraiment pris en compte mes commentaires et a su gérer les problèmes auxquelles j'ai été confronté lors de la mise en place du système.

Pros

Le design du logiciel est assez intuitif, facile d'utilisation et complet. J'apprécie particulièrement les Messages automatiques qui nous font gagner un temps fou, l'application pour smartphone qui permets aux équipes sur le terrain de bien faire leur travail et le Yield management pour gérer mes tarifications très facilement ! Le calendrier et la Inbox sont aussi très complet et permettent très facilement de mettre à jour les informations de chaque réservation.

Cons

Je pense qu'il y a des progrès à faire pour les clients français car le logiciel est au format americain pour les dates par exemple ce qui est un peu gênant quand on fait des rapports d'activité ou autre. Il y a aussi régulièrement des bugs techniques mais les problèmes sont généralement résolus rapidement.