Guesty Software

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25

Recommendations

FrontRunners 2022

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About Guesty

Guesty is an end-to-end solution for short-term property managers looking to save time, increase revenue and grow their businesses. The software allows users to manage listings across multiple channels, such as Airbnb, Booking.com and TripAdvisor Rentals, from a single platform. Guesty’s dashboard includes features that allow property managers to automate their routine operations, consolidate their communication, generate detailed reports, analyze their business performance, process payments and more. Guesty also offers 24/7 Guest Communication Services to answer inquiries and ensure guest needs are being met at all hours. Guesty’s native Mobile Management App means users can utilize their features on-the-go and their branded website builder helps set propert...
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Guesty User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 174 reviews

User Profile

Peter

Verified reviewer

Company size: 1 employee

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Easy to use and powerfull features

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Reasons for switching to Guesty

We got a tour of Guesty and it seemed to be able to handle all our booking needs perfectly. Another great thing about Guesty is their business model. We only pay an agreed upon percentage of all bookings, no other surprise fees. At Wix (booking calendar, website, channel manager), we had already shelled out 6.000 dkk a year, even before a single booking had been completed. We are probably paying the same or more now, but now at least the expenses for Guesty is following the amount of bookings instead. If we decide to reduce bookings for a year (e.g. to take a vacation from giving other people a place to stay for their vacation), the cost also goes down.(even to zero; really flexible pricing!) Guesty also encompasses a lot of fully functional integrations with other booking sites, as well as smart home integrations, that we do not have/use, but they seem to be very smart; giving time limited codes to electronic door locks? That would be neat!

Caroline

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

It could be way better

Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Pros

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Cons

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Reasons for choosing Guesty

The opportunity of joining construction that was not opened by the others.

Reasons for switching to Guesty

Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Mikey

Company size: 1 employee

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2022

Guesty are terrible

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Pros

Calender is good other that that not much else.

Cons

No customer service on support better products on there for less money.

Reasons for choosing Guesty

automation option available at the time.

Reasons for switching to Guesty

More support is available.

Veronique

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
2

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Very good product, very good service, unfortunately very expensive

Good, robust software. Very good service. Account Management ([SENSITIVE CONTENT]) is available and helpful. Support is always available, we love the Live Chat feature for quick, easy-to-fix questions.

Pros

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.

Cons

Very expensive, unfortunately, it is Guesty's biggest downside.

Reasons for choosing Guesty

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages

Jonathan

Company size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

June 2021

Does not work with VRBO integrations - oversold, under delivered software.

The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. [SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.

Pros

The integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.

Cons

Once onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.

Reasons for choosing Guesty

We believed the sales agent. Fools be us.

Reasons for switching to Guesty

Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.

Response from Guesty

Hi Jonathan, We are genuinely saddened to hear of your experience with us. We would love to connect with you ASAP to assist in tackling each of your issues one by one. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Kindest Regards, The Guesty Customer Success Team

Replied July 2021

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