About Lodgify

Lodgify is a cloud-based software system designed for vacation rental owners, property managers and bed and breakfast innkeepers.

With Lodgify’s software, users can easily build an optimized vacation rental website in multiple languages, accept direct bookings with credit card payments and oversee all of their daily operations. The channel manager allows users to synchronize calendar availability, reservations, photos and information with major distribution sites such as Airbnb, Booking.com and Expedia. The centralized reservation system receives all inquiries in one inbox, allowing the user to manage all requests and bookings from one place. In addition, instant calendar updates and real-time availability reduce the possibility of overbooking,...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

312 Reviews of Lodgify

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(170)

170

4 stars

(95)

95

3 stars

(21)

21

2 stars

(7)

7

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 312 results

January 2018

User Profile Picture

Deanna from Quinn's Vacation Homes

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

A game changer for vacation rentals

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Response from Lodgify

Replied January 2018

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

January 2021

Zviad from Bluvista Vacation Rentals

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Lodgify Review

When I was searching for the software for our business, just like you are doing now, I did the same research and read some reviews here on this platform, and gave it a try, and to be honest, made the best decision by doing that. Because not only I got my self a great deal( subscribed for 50 properties) cost wise, at the same time I got the product that I am extremely happy about, very functional, and gives me all the tools my business needs. Within a month we had a bookable website, and channel management( airbnb, vrbo, expedia booking). It also gives you a feature of i-cal, where you can integrate your listings with the rest of the booking platforms. Wish they open USA support center for quicker replies.

Pros

For starters it comes with free bookable website, with all the basic functions in order to be able to run rentals and business overall is a great feature they provide. Easy and detailed instructions and very quick implementation process. Also the CRM, multi channel management, owner portal, integrated SEO options to name the few, are very helpful and essential and they provide that all plus much more.

Cons

We are within our 3rd month of working with this software and highly recommend to starters or anyone who runs properties on multiple channels. So far so good, and can't really find anything that I am not happy about, except for, our business is located in USA and dates are in Euro mode, but its manageable. Customer service is reachable only via email, and because of the time difference might take few hours for them to respond. They always do respond and fix everything and addressed all the issues we had so far. It is probably due to he fact that they do not have representation in USA which I recommend them to do. But has not been a huge factor for us at all.

Reasons for Choosing Lodgify

Price, how fast it was integrated, free bookable website

Response from Lodgify

Replied February 2021

Hey Zviad, thanks for your kind feedback about our software and our team! We are so thrilled to hear that your business is already benefitting from our product. We have taken note of your suggestions. All the best, the Lodgify Team

May 2021

Sergio from Jungle House LLC

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

May 2021

One of the Best for a Reason

Pros

Lodgify is truly one of the best softwares out there. The direct booking website was so simple to set up & truly was a way for us to start creating our brand for more direct bookings. On top of that, they offer a great add-on service (you can customize & add late check outs, etc) & has a mobile app with some functionalities which is helpful if you are always on the go!

Cons

A feature missing is definitely the guest communication, it’s not as automated if you have multiple properties with different directions/instructions for each. Another would be to add more direct integrations with other platforms in our industry as it continues to evolve.

July 2018

Marie from Hotel

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

July 2018

Looks fantastic but Crashes frequently and backend needs improvement

I'd really love it, even without the mobile app if they fixed the default search to allow you to set a minimum and if the website did not crash so often.

Pros

User friendly. It looks great and, when it's working, the site is intuitive and easy for new site visitors to figure out. Searching the calendar is simple so guests can see overall availability. Having a full photo gallery is great- you are not limited with images.

Cons

You can not add custom pages beyond the template that is already there. We connect it to our already existing website so we can lead people to our page that sells gift certificates etc and to our faqs. The website crashes frequently. So far we have been using the website for 8 weeks and in that time we have experienced 4 major crashes (2 on weekends when there is no tech support) that have lasted all day and prevented anyone from being able to book or see our site listings. I'd estimate this has cost us lost revenue from bookings. No small number as our website does. We have reached out to lodgify each time and though nice, they never seem to know what the problem could be and when it works again they just say "well it's working now!"...until the next system fail. If you have a two night minimum there is no way to make the search default to two nights- it defaults to one night and if someone clicks search it just looks like you have absolutely no availability. for example if they put in July 6th as the check in date then July 7th is automatically entered as the checkout date (even if you have a two night minimum. There is no way to let the people know they have to enter in two dates on the mobile version (where most of our users come from) so many of our users just give up and think we are completely booked all the time. The only place to write that we require two nights is in the site descriptions and we have to go through a paragraph explaining that guests must search for two nights in order to see availability. This might not sound like a big deal but if it automatically defaulted to two nights then we'd see a 20% increase in bookings as people would not give up before reading the site descriptions. People might want to only pay for one night, but they would book for two if they realized there was a two night minimum. They also lied to us when we signed up in order to get our payment and assured us that there would be a mobile app within a week of when we signed up. We let the sales agent know this was very important to us and she guaranteed it. When I contacted someone a month later asking about the status of their mobile app the person I spoke to said he had no knowledge of any mobile app and there were no plans for one and tried to tell me I had misunderstood (nope- had it in writing over an email).

January 2021

Frank from Ferienhaus La Marisol

Company Size: 1 employee

Industry: Recreational Facilities and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2021

Super Allround-Lösung zur Selbstvermarktung unseres Ferienhauses

Der Support hat mich bislang positiv überrascht. Dieser ist zwar an der Hotline nur auf Englisch aber dafür sehr ausdauernd und geduldig. Schriftliche Anfragen werden gerne auch in Deutsch beantwortet. Insgesamt bin ich bislang sehr zufrieden.

Pros

Lodgify umfasst (fast) alles, was ich mir für die Vermarktung gewünscht habe. Es vereint den Website-Baukasten, es administriert die Website-Domain, es bietet umfassende Möglichkeiten zur Verwaltung und Abrechnung von Ferienimmobilien. Ich selbst verwalte damit nur 1 Haus, allerdings lassen sich auch problemlos mehrere Immobilien anbinden. Super einfach ist auch das Erstellen mehrsprachiger Webseiten. Auch hier gibt es noch etwas Luft nach oben, indem man z.B. die Inhalte der Webseiten auch per Auswahl übersetzen ließe. Habe ich über die STandard-Objektseien hinaus eigene Webseiten entworfen, so muß ich diese derzeit mit einem externen Übersetzungsprogramm übersetzen und in der Zielsprache per drag & drop einfügen. Die Seitenstruktur wird aber in allen Sprachen übernommen und auch die Seitentitel werden automatisch übersetzt. Das Übersetzen im Programm geht bislang nur bei den Standard-Seiten, die die unmittelbare Objektverwaltung administrieren.

Cons

Insgesamt bin ich sehr zufrieden mit meiner Entscheidung für Lodgify! Ich sehe in wenigen Punkten Verbesserungsmöglichkeiten, z.B.: - die Seite zur Emailkommunikation mit den Gästen könnte übersichtlicher sein - ich würde mir wünschen, dass der Professional-Zugang schon die Gäste-App enthält. Ich bin mir noch unsicher, ob sich der Aufpreis für die Ultimate-Version für mich lohnt - die Kalender-Darstellung könnte farbiger oder prägnanter schwarz-weiß-grau sein, insgesamt ist Webseite "Verfügbarkeit" ausbaubar. So wäre es schick, wenn man gleich von dort ausgehend einen Zeitraum markieren und für eine Buchungsanfrage aussuchen könnte - die Cookie-Policy im Webseite-Baukasten bedürfte eines Updates, so daß man zwischen notwendigen Cookies und Komfort-Cookies wählen kann. Wishlist: - 360°-Rundgänge in Verbindung mit Grundrissen anwenderfreundlich als widget im Baukasten integrieren (ich weiß es gibt schon Möglichkeiten z.B. über google)

Reasons for Choosing Lodgify

Der Preis ist höher als bei Smoobu aber die Funktionen sind einfach umfangreicher. Insbesondere der Webseiten-Baukasten hat wesentlich mehr Individualisierungsmöglichkeiten. Das gab den Ausschlag für meine Entscheidung.

Response from Lodgify

Replied February 2021

Hi Frank, thank you for taking the time to review your experience with Lodgify! We're so pleased to hear you had such an easy time building your website. We're also thrilled to know you are happy with our software and our Support team. We have shared your suggestions and wishes with the rest of the team and will continue to improve our product. Best wishes, The Lodgify Team