Lodgify

RATING:

4.50

(759)

About Lodgify

Lodgify is a cloud-based software system designed for vacation rental owners, property managers and bed and breakfast innkeepers. With Lodgify’s software, users can easily build an optimized vacation rental website in multiple languages, accept direct bookings with credit card payments and oversee all of their daily operations. The channel manager allows users to synchronize calendar availability, reservations, photos and information with major distribution sites such as Airbnb, Booking.com and Expedia. The centralized reservation system receives all inquiries in one inbox, allowing the user to manage all requests and bookings from one place. In addition, instant calendar updates and real-time availability reduce the possibility of overbooking, and features such as aut...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Lodgify Pricing

Lodgify offers scalable subscription plans based on a monthly fee, for both vacation rental owners and managers with 1 to 500+ properties. No set-up fees and no commissions.

Starting price: 

$17.00 per month

Free trial: 

Available

Free version: 

Not Available

Easily connect Lodgify with the top online travel agents to keep your calendars automatically synchronized across all your channels and prevent double bookings.
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Lodgify Reviews

Overall Rating

4.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Lodgify

1 - 5 of 762 Reviews

Kerri

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2023

We love Lodgify for so many reasons

User Profile

Elio

Verified reviewer

Hospitality

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2018

Lodgify partner since 2016 and growing with it

I have grown our company Mondosol scaling from 10 to 100 properties allowing more direct bookings and control overall

PROS

I like the website builder, channel manager, reservation system. I also like that I can receive payments on the percentage I decide and I can communicate with the guest with automatic messages.

CONS

Improving customer service is a must and they are working on with new agents. Making it easier to work with sub users as a property manager or simply giving access to staff or others. I would live a better integration with other channel manager

Vendor Response

Hi Elio, thank you for taking the time to review Lodgify. We're so pleased you're happy with our software and that it has helped you grow your business and increase direct bookings. Your comments have been fed back to the wider team and we will keep them in mind for future integrations. Thanks for being a loyal Lodgify user ¿ we're proud to have you on board! Kind regards, The Lodgify Team

Replied April 2018

Luiz Antonio

Financial Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2023

Helping me rent my beach house

Very nice and agreable

PROS

Lodgify received me with a red carpet and did not care that I have only one property.

CONS

Lodgify seems to be very expensive for the package that I am using. But, I've decided to wait and see.

Reasons for switching to Lodgify

Because they didn't offer me the possibility to manage pricelabs with multiple channels

Vendor Response

Hello Luiz, Thank you for your review. We're glad you had a positive experience with our customer service team and found our platform helpful in managing your beach house rental. We understand that pricing is an important consideration, and we offer a range of plans to suit different needs and budgets. We encourage you to explore our pricing options and see if there's a plan that better fits your needs. We appreciate your feedback and thank you for choosing Lodgify as your vacation rental management platform. Best wishes, The Lodgify Team.

Replied May 2023

Jay

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2023

Unreliable software and unprofessional staff.

I strongly advise against this company.

PROS

The software developers tried their best. But it is the worst software I've ever used.

CONS

My experience with Lodgify's software has been unpleasant and unreliable. They did not take responsibility for their mistakes and refused to offer an ethical solution. During several of my connections, they mixed up two of my listings and synced the wrong pricing. Taxes were not synced and they placed the blame on me. I reached out to their support team, who are not adequately trained in resolving issues and often referred to "upper management for solutions." Unfortunately, the final decision was that they would not take responsibility for the error in the Airbnb sync, resulting in no taxes being charged. Overall, this is a software issue and I wish I had researched the company's background before signing up. I deeply regret my decision, as it has caused me much frustration instead of saving me time. I suggest choosing another platform that is more user-friendly and provides better support during initial connections.

Vendor Response

Hi Jay, We're sorry to hear that you had a negative experience with our software and team. We take customer feedback seriously, and we apologize for any inconvenience caused. We strive to provide a reliable and efficient platform, and we regret that this was not your experience. We understand that mistakes can happen during the connection process, and we apologize for any errors that occurred with your listings. Our support team is dedicated to resolving issues promptly and professionally, and we apologize if your experience did not meet your expectations. We'll be sure to address your concerns and work towards improving our service. We would like to understand more about your situation and see if we can find a resolution. Please reach out to our support team at help@lodgify.com, and we'll do our best to assist you. Thank you for your feedback, and we will take your comments into consideration as we continue to improve our services. Best wishes, The Lodgify Team.

Replied April 2023

Marty

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

Highly Functional Short Term Rental Management

Lodgify was awesome helping me onboard. Other than adjusting to the time difference between me and their customer service, I've had ZERO problems with their software. Some of the features of their software are the best I've seen, such as the ability to automate messages timed to a guest's check in or out. In addition, every question I've had has been answered thoroughly and with respect.

PROS

I like that Lodgify is easy to set up -- I was able to create a new website quickly and easily when my previous supplier sold the company to a competitor that I chose not to use. The creation of the website was quick, intuitive and easy. For the most part, things are organized in a fashion that is logical and I don't have to hunt all over the place to figure things out. Lodgify offers a dashboard, so a quick glance will tell me if I have a check in or check out today, within 7 days, and list all my action within the next 30 days. SIMPLE. BEAUTIFUL.

CONS

Lodgify is a European company, so customer support, although very prompt with their answers was almost always an overnight wait. I found myself flailing around in the afternoon, knowing that I couldn't really ask any questions, since it was the middle of the evening/night where they were. Weekends, ditto. Although the customer service is AWESOME, there are some issues that need to be answered quickly. Twenty-four hour turnaround time is the norm here, which is almost always just fine -- BUT there are times when I REALLY need to see an answer ASAP... just not possible here. I'm not sure if it's because of the "no one wants to work" since the pandemic, or if this is just the model they've chosen to implement.

Reason for choosing Lodgify

OwnerRez was incredibly difficult to set up and even harder to get someone to talk to me. I had to set up an appointment a month out, even after I told them I would pay extra to have a consultant work with me.

Reasons for switching to Lodgify

MyVR sold to Guesty. Guesty caters mainly to Airbnb. I choose not to list on Airbnb.

Vendor Response

Hello Marty, Thank you for sharing your positive experience with Lodgify! We're glad to hear that you found our software easy to use and intuitive and that you appreciated the dashboard and automated messaging features. We apologize for any inconvenience caused by the time difference between your location and our customer support team, but we're happy to hear that you found their responses prompt and thorough nonetheless. We appreciate your feedback and hope to continue providing you with the best short-term rental management experience possible! Best wishes, The Lodgify Team.

Replied March 2023