I have grown our company Mondosol scaling from 10 to 100 properties allowing more direct bookings and control overall

I like the website builder, channel manager, reservation system. I also like that I can receive payments on the percentage I decide and I can communicate with the guest with automatic messages.

Improving customer service is a must and they are working on with new agents. Making it easier to work with sub users as a property manager or simply giving access to staff or others. I would live a better integration with other channel manager

Very nice and agreable

Lodgify received me with a red carpet and did not care that I have only one property.

Lodgify seems to be very expensive for the package that I am using. But, I've decided to wait and see.

I strongly advise against this company.

The software developers tried their best. But it is the worst software I've ever used.

My experience with Lodgify's software has been unpleasant and unreliable. They did not take responsibility for their mistakes and refused to offer an ethical solution. During several of my connections, they mixed up two of my listings and synced the wrong pricing. Taxes were not synced and they placed the blame on me. I reached out to their support team, who are not adequately trained in resolving issues and often referred to "upper management for solutions." Unfortunately, the final decision was that they would not take responsibility for the error in the Airbnb sync, resulting in no taxes being charged. Overall, this is a software issue and I wish I had researched the company's background before signing up. I deeply regret my decision, as it has caused me much frustration instead of saving me time. I suggest choosing another platform that is more user-friendly and provides better support during initial connections.

Lodgify was awesome helping me onboard. Other than adjusting to the time difference between me and their customer service, I've had ZERO problems with their software. Some of the features of their software are the best I've seen, such as the ability to automate messages timed to a guest's check in or out. In addition, every question I've had has been answered thoroughly and with respect.

I like that Lodgify is easy to set up -- I was able to create a new website quickly and easily when my previous supplier sold the company to a competitor that I chose not to use. The creation of the website was quick, intuitive and easy. For the most part, things are organized in a fashion that is logical and I don't have to hunt all over the place to figure things out. Lodgify offers a dashboard, so a quick glance will tell me if I have a check in or check out today, within 7 days, and list all my action within the next 30 days. SIMPLE. BEAUTIFUL.

Lodgify is a European company, so customer support, although very prompt with their answers was almost always an overnight wait. I found myself flailing around in the afternoon, knowing that I couldn't really ask any questions, since it was the middle of the evening/night where they were. Weekends, ditto. Although the customer service is AWESOME, there are some issues that need to be answered quickly. Twenty-four hour turnaround time is the norm here, which is almost always just fine -- BUT there are times when I REALLY need to see an answer ASAP... just not possible here. I'm not sure if it's because of the "no one wants to work" since the pandemic, or if this is just the model they've chosen to implement.