RMS Cloud
About RMS Cloud
Awards and Recognition
RMS Cloud Pricing
Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for RMS Cloud
1 - 5 of 416 Reviews
Hollis
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great Reservation Software!!!!
RMS has allowed us to put great controls in place to realize our full potential in the marketplace!
PROSIt has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.
CONSThe programmers need to stop playing with the reports and report scheduling.
Reason for choosing RMS Cloud
Price point, customization, features, the ability to connect to QuickBooks
Reasons for switching to RMS Cloud
PARCS was incredibly difficult to use, did not have real-time online bookings, you could not tell from the title of a report what it contained, which was very time consuming. You could not trust the financial information in it. You can with RMS.
Mel
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Thank you
I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems
PROSI find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.
CONSThere is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.
Reasons for switching to RMS Cloud
I was unable to run the reports that I required. The support is limited and they do not know enough about their own product. Developement is slow to the point that it is not keeping up the industry needs.
Vendor Response
Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :)
Replied December 2020
Kimberly
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2022
Once they have you...
Overall it is useful. it does not deliver as promised
PROSThe features that were promised but never attained.
CONSOur on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.
Reason for choosing RMS Cloud
It promised more but never delivered. We been told for years thing would be upgraded or added but have not been able to with within our requirements. I feel because we are small we do not get the customer service that a larger or multi property campground would get.
Reasons for switching to RMS Cloud
We were looking for the ability to have an interactive map but do to our pricing it does not work. Neither has the online booking calendar.
Ronyce
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Happy Motel
Excellent and great customer support. Always happy to help you
PROSThe ease of the program is booking chart
CONSDon’t know how to use it all but I just call online and they are always happy to help
Deanna
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
RMS - best bang for your buck!
Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!
CONSIt does take a bit of time to setup.
Reasons for switching to RMS Cloud
They moved to an online platform which lost all customizability and a lot of functionality. To access guest-specific notes took many clicks and could not be readily seen, seriously affecting the guest experience.
Vendor Response
Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!
Replied September 2020
