About smartbnb

Smartbnb is an intuitive rental solution this is designed for short-term rental businesses to streamline guest communication and automate business operations. With lightning-fast native connections to Airbnb and HomeAway/VRBO, Smartbnb allows businesses to manage all rental properties and operations on one platform. Key features include native messaging, pre-approvals, task automation, an integrated task calendar, account management, search/filter functionality, check-in/out management, pre-loaded templates, custom notifications, log reports, and more.

Smartbnb allows businesses to improve the guest experience by automating messaging between guests using pre-set rules and custom templates. Users can automate messages to cover the entire guest experience from ...


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Supported Operating System(s):

Web browser (OS agnostic)

86 Reviews of smartbnb

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(74)

74

4 stars

(10)

10

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 86 results

January 2020

Jonathan from Synthesis

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Phenomenal - I have tried it all - finally a company that deserves 5 stars in so many ways

This company solved most of my problems I was looking to solve by looking for a channel manager. I had created 150k/year of sales from just airbnb in just a year and new I needed to scale my biz, but I also knew I would not be able to handle more administrative work without finding a way to delegate and automate more fully. I knew I needed to scale to different marketplaces, VRBO, then flipkey, then booking.com... but knew I needed an integrative software to manage that process. I hunted and hunted, I reviewed 50 or 60 tools, pricing structures, features, claims, I tried 20 free trials, I actually set up 8 different tools, until I finally tried this one. While every other tool had a fundamental problem - profoundly over charging, taking a % of your company ( % of sales ), broken essential features like chat features ( tokeet ), broken import/export/linked listing features ( guesty )... this one didnt. Superhost tools was an exception - solid little tool for what it does, but SmartBNB does the same stuff - BETTER... specifically superhost tools automates communication - which is sometimes profoundly out of context but better then nothing, and smartBNB enables review of scheduled messages, which lets you edit them to fit to context. It literally does almost EVERYTHING I could have wanted, but BETTER. While the calendar feature needs a simple fix ( scrolling is the only workable means for that for ease of use like Airbnb ) - THIS is the app to set up and follow.

Pros

- $7/listing - No setup costs - Enabled automation of 90% of my communications - I can review communications that are scheduled automatically BEFORE they go out - They don't want a percentage of my COMPANY to provide a killer service ( no % of sales model ) - They are under priced and over deliver - They under sell and overdeliver I have tried SO many tools!! Guesty and Tokeet were so glitchy they cost me money to try to setup. Guesty wanted $1000 just to set me up AND a PERCENTAGE OF MY COMPANY ( % of gross sales ) STAY AWAY from any company like that! Wheelhouse automated my prices, for a PERCENTAGE OF MY COMPANY - meh. Guesty promised to scale my ads and failed miserably. Tokeet's chat feature was garbage, but import/export listing feature was awesome. In the end, you can only hook up one channel manager to your airbnb account, so if your like me, you have got to decide on one at a time. I have tried 8 and reviewed 50-60... and Im done looking. SmartBNB delivered in almost every way I could have wanted. - Dirt cheap for what you get - Perfect communications channel w guests ( I am super picky ) - Seamless automated messages WITH THE ABILITY TO REVIEW THEM BEFORE THEY GO OUT - Bad Review strategies and are automated, rational, and effective - Almost instant, and intelligent customer service - Killer Documentation that actually trains you and almost never confuses you - Phenomenal - like off the charts phenomenal customer service tools.

Cons

- The calendar viewing is weak. Its fine because you can just use Airbnbs... but to improve it guys: clicking to go to the next month? Really? You cant scroll to Jan 15th to feb 15th? Fix that. Make it scroll like airbnbs please immediately. I don't touch that, but again, its not really a point against the company because you don't actually need to use it, I can get everything from the airbnb cal with info imported via Ical from the other sites.

May 2020

Tim from Kaikoura Peninsula Retreat

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Simplifies short term rental management

The biggest thing by far is the automated email platform. It's highly customisable, and after a bit of playing round I was able to come up with a setup that I am very happy with, with most of the routine emails being sent automatically.

Pros

Automated email system The calendar showing bookings across both AirBnB & HomeAway platforms Integrated messaging An indication at the bottom of the window showing likelihood of winning booking

Cons

I wish I could enter & manage bookings that haven't come from AirBnB or HomeAway, with comms done by email.

Reasons for Choosing smartbnb

YourPorter was too slow & clunky iGMS was a combination of features & price

April 2020

Billie from Financial Services

Company Size: 10,000+ employees

Industry: Writing and Editing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

April 2020

Do NOT Trust Smartbnb

Overall, it would be okay software that I would be willing to keep if I could trust the company. If I re-open my Airbnb ever, I will probably choose a different company in the future.

Pros

This software automatically sent messages to my guests before they checked in and before they left. (Check-in and Check-out emails).

Cons

The worst part is once you sign up, you can't automatically cancel. When you try to cancel it sends you to a customer service representative for them to try to talk you out of cancelling. If you try to just pause your subscription they try to bargain with you to make a great review, and require a screenshot of the review before agreeing to pause the subscription. This is B.S. in my eyes and makes this a VERY SHADY company. Basically the only things this software was really good for was responding immediately to inquiries. It sometimes made conversations awkward, because when potential guests asked questions, it pretends you are really answering and ignoring their questions.

Response from smartbnb

Replied April 2020

Hi Billie, I am happy that you were a happy Smartbnb customer until you were offered a discount. We have temporarily removed the ability to cancel in self-service so that we can advise our customers on the best move forward, either pausing or cancelling their subscription, or benefitting from a discount. This is a decision we have taken so as to be able to support each of our customers throughout this crisis. Under no circumstances would the review be a requirement for a discount to be granted, or a subscription paused or cancelled. After receiving your feedback, I have made sure this was clear to the entire team. Your subscription was therefore cancelled within minutes of you reaching out. Lastly, listening to our user's feedback is an important part of our job, and feedback about the part our product does miss is something that we listen to just as well. Your critical feedback is very valuable to us because it helps us get better. Pierre-Camille Founder & CEO

June 2020

Nina from Villa Uma Dewi Sri

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Great app, exceptional customer support

Pros

Smartbnb is a timesaver, peace of mind and a tool I would not want to miss for running our short term rental. Once set up it saves so much time in responding and replying to all booking and reservation requests. It is also such a peace of mind as I don't have to worry to forget to send out confirmations, follow up messages and alike. Customer support is exceptional not only for those moments where you need to figure our of how something works or is set up best but in the difficult times of COVID the team at Smartbnb has repeatedly showed that they do care for their customers! I could not recommend this software and company enough!

Cons

Nothing to add here. Of course there's always something that could be added or improved but it is enough to reach out to Smartbnb and you will be heard.

October 2019

Manos from H&D Karagiannis SA

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Unbelievable software for Short Term Rentals

We have seen an improved ranking and overall experience from our customers has improved. Fast answers and automated staff scheduling is key for us.

Pros

It uses AI for messaging automation. Also it has procedures for automating professes with our staff. Additionally, I can also get ranking reports and a unified calendar! Heartbeats are also a great!

Cons

Although aIl questions from support are answered, it takes a few hours to get that answer. So, if you need a quick answer about a feature you have to wait for hours to get a 2 line reply.

Reasons for Choosing smartbnb

Because they use AI which is the future. Later on, they could for example also provide automatic sentiment analysis and provide an automatic answer based on the sentiment. The future looks bright!

Response from smartbnb

Replied November 2019

Thank you so much for leaving such a positive review. We really appreciate that you're finding the software useful. I'm sorry that our support team has taken a while to get back to you in the past. We try to handle questions as fast as possible, and we recently grew our support team, so we can help our customers better and faster. Hopefully, the support experience will improve for you in the future!