About Tokeet

Tokeet is a vacation rental management solution, which helps businesses handle reservation inquiries from multiple channels, process invoices and accept online payments on a unified platform. It offers a website builder, which enables organizations to create rental websites with custom layouts and designs in real-time.

Using Tokeet’s rate management module, administrators can define custom pricing based on the minimum and maximum stay limits and modify rental rates for weekends across various booking channels. Features include e-signature capturing, SSL encryption, notifications, reporting and more. Employees can utilize mobile applications to view, track and edit online bookings, synchronize calendars and generate quotes using Android and iOS ...


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Supported Operating System(s):

Web browser (OS agnostic)

111 Reviews of Tokeet

Average User Ratings

Overall

3.61 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(51)

51

4 stars

(24)

24

3 stars

(5)

5

2 stars

(9)

9

1 stars

(24)

24

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 111 results

May 2019

User Profile Picture

Richard from S&S Property Management

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Tokeet is a great buy.

My business has generally become more efficient in the way it operates, we have no booking conflicts, and everyone in the office has taken to it quickly. We also just started working with the Automata features, which looks like it's going to take a lot of weight off too.

Pros

They came highly recommended to me, and I am glad I listened. The price is a fraction of the other vacation rental software companies and the program is actually very well designed.

Cons

I'm gonna have to be boring and say "none". There is a slight learning curve, even coming from another channel manager, but that's to be expected really - it's about as easy as managing 20+ properties can ever be.

Reasons for Choosing Tokeet

Way better pricing, way better user interface (never used Guesty though), and the customer service team was really helpful on the phone. Also, they let you actually try the software before buying it, which helped a whole lot.

September 2021

Ben from Hudson Property Shropshire

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2021

Simple and Easy to use, amazing customer service.

Overall very good, it brings together everything I need. I'm about to expand to 13 properties with hopes to reach 20 next year and Tokeet will continue to provide the backbone to my infrastrucutre. Highly recommend.

Pros

The product overall is very easy to use, and does provide essentially a one-stop service. It's certainly better suited for Serviced Accommodation or Holiday lets compared to other similar priced products which still focus on room lets only.

Cons

The limited 'core' tokeet can sometimes feel constrained. Eg not allowing for even two different automations or automations per property seems a little harsh unless you spend on the extra Automata package. As a channel manager it works well but still requires you to upload properties onto OTA's individaully. This isn't a problem if you're building your business though as it allows you to check everything yourself. Other channel managers that 'auto upload' tend to make mistakes. Simple things like being able to move properties on the calendar to a different position in the list seem like very easy things to achieve but aren't possible and development tends to be focused on big products rather than small wins.

Reasons for Choosing Tokeet

value for money

Reasons for Switching to Tokeet

They weren't really set up for holiday lets / individual apartments

July 2020

Mitchell from Salcombe Air

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

3.0

Functionality

3.0

July 2020

Do Not Use This Software!

I used to really like the software but how they have been over the double booking incident, I would not recommend to anyone at all!

Pros

I really liked the ease of use and layout of Tokeet and seems like a lot of useful functions.

Cons

Allows double bookings to take place and then when you try and find out why, they don’t help or tell you anything. I had a double booking and had to re house guest, I spent out a lot to do so. Customer service is terrible, like really bad!

Response from Tokeet

Replied August 2020

This user experienced a double booking that was ultimately the OTA's fault, but he wanted Tokeet to cover the financial cost to him, which ironically was charged by the OTA in question by their policy. At Tokeet we process thousands of bookings a day, and have invested in software that not only processes transactions, but constantly cross-checks multiple databases to pro-actively repair any discrepancies. Double bookings are extremely rare for Tokeet customers, and no channel manager can guarantee they will never happen, but asking us to fund makegoods for the entire industry is unreasonable.

September 2021

Liz from ByEvo

Company Size: 1 employee

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

Excellent customer service

Pros

Ive ben using this software for about 4 years and though im a bit of a technophobe I have managed to learn to use most of the processes and always learning new things. Have used Automata for a ew years, recently added Rate Genie and looking at adding signature app to help automate my processes even more. Would be lost without it now. The team are always on live chat and usually resolve issues very quickly. There are so many of them base dall over the world now its almost a 24/7 service. I also find the academy training sessions on Google Meet very useful to actually speak to someone and talk through issues and training. Highly recommend that!

Cons

some features like pre authorisign deposits still not available but on the way I hear I wish that the add ons didnt have to go into another screen to use them

September 2021

Scott from SoHot Stays Ltd

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

I have been using Tokeet for over 3 years

I host over 13 holiday let apartments and I have used Tokeet for over 3 years and it handles my work perfectly. Highly recommend.

Pros

Great software, I especially like the add-ons/additional services. I currently use 3. Excellent customer services, tokeet are very quick to reply and answer my questions even on weekends.

Cons

Can be complicated when you first use it but their teams can help you and they offer free training sessions.