FareHarbor vs WaitWell

RATING:

4.8

(1105)

FareHarbor has 1105 reviews and a rating of 4.78 / 5 stars vs WaitWell which has 74 reviews and a rating of 4.85 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (1105)
4.8 (74)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 14, 2024
December 28, 2023
Pros/Cons
  • Pros

  • There is so much functionality. I love that rebooking is so easy as are refunds and amending bookings and payments.
  • The ability to save a portion of each payment to cover refunds is especially useful.
  • Cons

  • I have yet to discover any issues with the software, which could be described as a dislike.
  • Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company.
Read all user reviews
  • Pros

  • It's the best queue management that delivers better customer workflows. It reduces customers walkways and also delivers shorter customer service time.
  • Even using the product for the first time, it was easy to navigate and use.
  • Cons

  • Hopefully WaitWell will put some restriction to avoid misusing the platform.
  • They just sits outside & wait around until they decided to come & ask when is their turn next. So people need to pay more attention to their phone messages when the system notify them.
Read all user reviews
Pricing Range
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$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos