Raptor Visitor Management vs ALICE Receptionist
Raptor Visitor Management has 25 reviews and a rating of 4.64 / 5 stars vs ALICE Receptionist which has 39 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The Raptor Visitor Management System has helped make our schools safer and has provided us with a common accountability for all visitors in our schools.
- I use Raptor to sign in for work daily. It is probably helpful to management to see who is in the building, assuming they sign out when leaving.
Cons
- But if you regularly check a batch of your constituents against the system, there is no way to quickly eliminate the match that already previously checked out.
- Too many calls to customer service for refreshing/restarting/repairing. Too difficult to maintain.
Pros
- Having a virtual receptionist saves me money since I dont have to pay someone by the hour for the task.
- The video prompt on the Alice screen helps direct the visitor to best assist them. This has allowed us to keep staff out of the open lobby and improve security for our office.
Cons
- Constantly have to check the system is working, high purchase cost, ongoing licence costs and extra costs for purchasing more licenses, customer support is very poor and system is full of bugs.
- That being said, it may very well be because we are using ZOOM phone service, but there is an audible delay between the client and the person answering the ALICE phone.
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