It make my communication with my students easy and quick.

Lve video call will make your computer work extra hard. So your PC fans will kick in.

The UI is not so easy for the first time. Some problems when I used my own Custom CNAME which is caused by browser on mobile phones.

You set your own schedule and if you are not available, they must leave a chat message.

The fact that you can easily talk with your customers via video (all they do is just click a button on your site) is truly amazing. I've never seen a platform do this so flawlessly.

11Sight is easy to use, the connection has very good quality and app for mobile is a must.

Is very easy to implement and the cost is very inexpensive. I like that it works in a browser so no downloads required.

Right now there is heavy branding with the product causing it to look cheap and unprofessional.

It is super easy to setup and provides the best medium to have realtime audio/video calls with the audience along with advance features integrated as screen sharing, youtube link sharing and chat.

I was lucky to find out about elevensight by browsing internet. Found a one shoot price for a lifetime usage.

I had a difficult time conveying to my non-technical customers how to navigate reports and other computer-related issues. It was time-consuming to set up a Zoom or Google Meet meeting.

We are rolling this tool out for sales and customer support. Documentation and support have very good making the process easy.

It's really fantastic and for those of you who are looking for a video conferencing app--I can't recommend it enough.

It's a very easy format to get up to speed with - and very intuitive. I'd recommend it for anyone, as far as virtual communication goes.

I like the ease of use for the end client. For us, it is important that the client will be able to use the product with zero learning curve because otherwise, they might give up.

What I liked the most about this software was the ease of use and stability. All of our chats and video calls were fluid and the pace of chat was never too quick to the point it became overwhelming.

I like the flexibility and super easy access for your callers. They do not have to download software, they do not have to type in a password, they do not have to figure anything out.

I can get quick testimonials from clients simply by sending them a link and asking them questions with their consent. There are a ton of other things I can do with this tool as well.

This helps remove the friction for them to contact you. Video calls can be a great way to generate more leads and close sales.

Awesome product: A great way to add an extra layer to your customer support.

The interface is clean with maximum space being spent on the video and very minimalistic non intrusive chat and screen sharing buttons.

I love the fact that your users can reach you easily without any difficulty on your pre-defined medium , whether that be video, voice, or text.

This is a great experience. We can be out of our office and the client/student can reach us.

The video quality is truly outstanding i.e. really high quality, and so is the recording of the meeting.

In general very nice and easy software. Has a good potential and I hope for some graphics developments.

Also, some missed calls (made during non-working hours) show up as anonymous so I am not sure if that has something to do with my setup or if the calls can't be traced.

ElevenSight is relatively easy to set up and easy to use.

The User Interface (UI) and User Experience (UX) of the ElevenSight main dashboard is a bit intimidating especially for new users of the software.

I bought it as a zoom replacement for client one on ones. I discovered just how much it can do beyond that and wow, I am very happy with all the features this has brought to my business.

I like the ability to add the eLine link to your email so that people can reach you directly from their email client. The experience works great for both desktop and mobile so that's a great bonus.

There is no video-based training, and there is a little learning curve to get used to. Lots of branding are there.

The ease of setup, integration, and use is appreciated. We use ElevenSight to effortlessly jump on a video or audio call with clients, partners, and internal teams.

Live video chat is Full HD 1080p quality. Lots of features available like easy link sharing to start a conversation or embed code for the website widget.

Software is easy to use, with all features readily accessible. Plus no more monthly subscriptions.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

US Dollar

Very few organizations pay attention to optimizing the customer journey from the first engagement. Even though, your first meeting with a prospect represents 80% of your deal's success. 

Introducing 11Sight's #1 Inbound Video Call and Customer Engagement Platform for Revenue Teams.

Convert more qualified leads and nail that first meeting with 11Sight.

All it takes is one click from any online channel. 

Call us now at https://11sight.com/sales

LongDescription

File Management

Real Time Analytics

Engagement Tracking

Call Tagging

Call Transfer

Online Voice Transmission

Multi-Channel Marketing

Surveys & Feedback

Softphone

User Management

Meeting Management

Two-Way Audio & Video

Presentation Tools

On-Demand Webcasting

Lead Capture

Customizable Reports

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Video Chat

Real-Time Monitoring

Human Handover

SSL Security

Single Sign On

Voice Mail

Lead Distribution

Multi-Campaign

Communication Management

Call Recording

Lead Database Integration

Offline Form

Customizable Fields

Collaboration Tools

Sales Trend Analysis

On-Demand Recording

Presentation Streaming

Private Chat

Data Import/Export

Campaign Segmentation

File Transfer

Call Routing

Lead Generation

One-to-One Messaging

Recording

Lead Verification/Validation

HD Audio/Video

Lead Management

Conversion Rate Optimization

Screen Sharing

User Profiles

Mobile Access

Brand Management

Proactive Chat

Sales Reports

Real Time Data

Transcripts/Chat History

Call Reporting

Multi-Channel Communication

Landing Pages/Web Forms

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Host Controls

Unified Communications

Call Conferencing

Group Messaging

Real Time Updates

Caller ID

Video Support

Call Screening

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Visitor Tracking

Website Visitor Tracking

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Conversations

Conversion Tracking

Lead Nurturing

Real-time Consumer-facing Chat

Interaction Tracking

Web Forms

Time Zone Tracking

Multi-Language

Two Way Audio & Video

Real Time Reporting

Customizable Branding

Video Call Recording

Conferencing

Reporting/Analytics

Automatic Transcription

Contact Database

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

11Sight

Live Online

Webinars

Documentation

Videos

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Text to Speech

Contact Management

VoIP Connection

Outbound Call Center

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Queue Management

Predictive Dialer

Campaign Specific Caller ID

Telemarketing Management

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Open Database Design

Preview Dialer

Call Monitoring

Campaign Management

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

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