AVOXI
AVOXI
About AVOXI
AVOXI Genius is a cloud-based call center solution that helps small to large enterprises streamline customer service operations and manage business communications. It comes with a centralized dashboard, which enables users to track inbound calls and monitor sales activities using key performance indicators (KPI).
Key features of AVOXI Genius include role-based access, voicemail transcription, call recording, alerts/notifications and member management. It lets businesses utilize the automated attendant module to transfer calls to other extensions without requiring an intermediate operator. Additionally, administrators can configure system settings to manage interactive voice response (IVR) menus and routing options.
AVOXI Genius enables enterprises to track ca...
Awards and Recognition
FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
AVOXI Pricing
Contact AVOXI for a free quote.
Starting price:
$7.99 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for AVOXI
1 - 5 of 51 Reviews
Robert
Verified reviewer
Telecommunications, 11-50 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
AVOXI Genius is the best option for your IPBX and DID needs
Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work!
PROSThe software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX
CONSEverything is great. I will maybe improve the customer support a little bit
Reason for choosing AVOXI
Better customer support
Vendor Response
We love to hear you've had such a great experience with AVOXI! Thank you for the feedback!
Replied September 2020
Capucine
Banking, 10,000+ employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Avoxi is the best for this service on the market
Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects.
PROSIn comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good.
CONSFor the use of our project this service is perfect, nothing seems negative about AVOXI to us
Reason for choosing AVOXI
Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great.
Vendor Response
Capucine - Thanks so much for the fantastic review. We really appreciate your feedback.
Replied October 2020
Floyd
Financial Services, 2-10 employees
Used weekly for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Greatest Customer Support Personel - [sensitive content hidden]
10 out of 10 = exceptional
PROSThis software is easy to use, however if you are not that pc or internet savvy, their are support personnel like [sensitive content hidden] that would be honored to help you. [sensitive content hidden] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you.
CONSThere is no issues with Avoxi software...
Reason for choosing AVOXI
The customer support and ease of use.
Utku
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review Source
This review was submitted organically. No incentive was offered
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2020
Fraudulent charging
We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments.
PROSIt seemed cheap at first. After months we see that this is the trap.
CONSVery low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies)
Reason for choosing AVOXI
Unfortunately it seemed cheaper.
Tracy
Publishing, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great product!
Great!!!
PROSIt was a perfect fit when we moved from our corporate office land lines to remote during the pandemic.
CONSI don’t have any issues so far. I like it better than my old phone service.
Reasons for switching to AVOXI
Closed my corp office and needed a remote service.
Vendor Response
Thank you for your feedback Tracy! We are so happy that we could help make your move to the cloud a seamless experience. Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with!
Replied December 2022
