It is nice to have a dependable and easy to use  system.

Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use.

Customer service is great. I always speak with friendly and helpful people every time we need help, especially [SENSITIVE CONTENT HIDDEN] who is always prompt with us.

If it worked as it should it could be very nice, unfortunately it does not.

I love calling customer service and speaking to an intelligent, courteous and English speaking person.

I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.

The system is well build, never failed (in our case) and easy to use.

Easy to use, just like a landline phone, and has many interoffice features that are helpful as well such as call forwarding for after hours calls, etc.

I feel so strongly about how Broadvoice has helped my office become more efficient (and saved me a ton of money) that I just really enjoy spreading the word about how great this company is.

The online application is extremely user friendly. Phones always work great.

Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice.

We would not receive a response until 7:30p our time and, despite specific instructions to contact my cell, they would call the office and leave a message.

They are incredibly helpful, and always very friendly. I cannot recommend this service enough, and I cannot say enough good things about the people that work for Broadvoice.

Unlike other companies, you get to speak to a real person when calling customer service and your account representative is so incredibly nice and helpful. Truly more than happy with using Broadvoice.

The process from initial call to implementation was super smooth and very easy.

I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention.

This is a fantastic product, totally affordable especially for international calls and the customer service is A.

I wish them all the success in the world as long as I can still get a great product and great service at a great price.

I needed a SIP Trunk with some numbers ported from another carrier that's in a very rural area. Broadvoice was able to get these numbers ported when no one else seemingly could.

The price is great and all the features work great. It has everything we needed for a business.

She walked us through the process and was very quick responding to questions. Absolutely fabulous company to work with.

It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful.

I least like their customer service. The customer service reps usually have no idea how to fix the product and most times are downright rude.

Didn't work, phones were poor quality and the VoIP capability that it was supposed to have never worked. After being fed up, we called around and got quotes for VoIP systems.

Broadvoice made it simple and we will never go back. Customer service is great if we ever have questions or need changes made to our system.

Lauren is very responsive, proactive and a pleasure to work with.

The team we were assigned were all but unresponsive and clueless their customer lives in the midwest (not CA -- shocker, right?). We would contact them because we were unable to put our calls on park.

I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.

Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.

It was good to handle the information and the disposition was easy to do with keyboard shortcuts.

Pretty good phone system and allows me to do my job smoothly.

Their support is second to none, I dealt with their support team many times and I have to say I was very pleased with their willingness to help.

The interface is intuitive both to support and end user. The organization capabilities and download file types help me accomplish my tasks with relative ease.

Simplicity of use, attentive client services, a multiple suite of options available and extremely cost effective with a substantial ROI.

I would recommend the tool to anyone who is interested.

I like how easy it was to install on my computer, after the company sent it to me to start working.

This cloud contact center has the best dialing features for sales teams, so if you are looking to make more sales with your team and in search of a CCaaS platform for this a good one.

Very dependable service, great customer support.

The interface of the software is easy to read and understand. Easy to navigate around.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

This software is very user friendly. It assures that my day runs smooth and is very easy to navigate.

This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy.

This was a very good, affordable option and has excellent reporting availability. It does not have great connectivity.

I've had them blame my OS being too old, too new, the wifi is too slow, I updated to fast. The reality is that five9 is the only software that has trouble running on my 2019 Macbook pro.

Great integration and features. Everything you can ask for in a suite of applications.

We like the ease of use for the user, and manager. The system tutorials are very good, this helps the manager and user alike.

I like how easy it is to utilize, and the ability to quickly start using the service once it has been installed on a desktop.

The application is an excellent tool for calls processing, it also makes it easy to handle the job.

Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills.

Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.

Loved it, it simple easy implementation was great, easy for the end users and easy on integrations with other systems.

Now for the last four months we have been plagued with issues. Forced log outs, cant log back in.

I like that it identifies the callers coming through.

The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly.

The system is, sadly, a huge pain on the admin and user side. Even as an admin, you had to call to make the smallest change.

They provide business solutions on a reasonable price.

It's very bad to think you've lost a call when one side or the other was just muted. You potentially leave a cell.

The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution.

US Dollar

BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number.

Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively.

Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers.

A full suite of essential features:

Unlimited International Calling
- Call globally to over 200 countries without overages.

Call Recording
- Includes 500 MB of storage per seat.

Auto Attendant
- Manage your company call menus from the admin panel.

Team Collaboration
- Messaging and soft-phone abilities to collaborate from anywhere.

Call Analytics
- Track inbound call breakdown, origin and demographics.

Mobile App
- Call recording, text, SMS from b-hive app.

One Number
- One number for calls, faxes and text messages.

SD-Wan
- Make your network VoIP ready and ensure call quality.

Call Paths
- A cost-effective pricing option for limited call volume.

Bursting
- Instantly expand your call capacity so there’s never a busy signal.

Visual Voicemail
- Speech-to-text lets you read voicemails from anywhere.

Virtual Fax
- Send and receive faxes by email.

LongDescription

Real Time Analytics

Call Transfer

Online Voice Transmission

Meeting Management

Two-Way Audio & Video

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Communication Management

Call Recording

Call Logging

Calendar Management

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

VoIP

Call List Management

File Transfer

Call Routing

Virtual Extensions

Call Queues

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Mobile Access

Real Time Data

Voicemail Transcription

Ring Groups

Customizable Caller ID

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Real Time Notifications

Unified Communications

Call Conferencing

Real-Time Updates

Caller ID

Video Support

Call Screening

File Sharing

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Knowledge Base Management

Fax Management

Chat/Messaging

Interaction Tracking

Multiple Parties

Real Time Reporting

Customizable Branding

Video Call Recording

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Video Conferencing

Call Tracking

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Live Chat

Callback Scheduling

SIP Trunking

Web browser (OS agnostic)

Contact BroadVoice for pricing information or a quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

BroadVoice Cloud PBX

In Person

Live Online

Webinars

Documentation

Videos

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. 


Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. 


The AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. 


Five9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. 


The contact center can be up and running in a matter of days and can be scaled up or down based on business needs.



Support Ticket Management

Real-Time Analytics

Call Tagging

Employee Management

Quality Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

Performance Management

Customer Segmentation

Employee Reward Programs

Sentiment Analysis

Agent Interface

Auto-Dialer

Blended Call Center

Lead Distribution

Knowledge Management

Multiple Scoring Models

Customer Database

Screen Recording

Integrations Management

Automated Routing

Progressive Dialer

Data Import/Export

Process/Workflow Automation

Lead Generation

Self Service Portal

Recording

Customer Experience Management

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Survey/Poll Management

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

KPI Monitoring

Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote.

BroadVoice Cloud PBX vs Five9

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