Call Tracker io Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About Call Tracker io

Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy. Call Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus more on the conversati...

Call Tracker io Pricing

Starts at $37.00 per month includes tracking numbers and 500 minutes.

Starting price: 

$37.00 per month

Free trial: 

Available

Free version: 

Not Available

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Call Tracker io User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 17 reviews

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Great for Agencies

We started with Call Tracker to solely track calls, and have since discovered other features like call recording and call flows that make our operation easier. Good support and onboarding experience.

Pros

It's easy to set up and customize your account and there is ample support that walks you through the steps. We have numerous clients on our account that are happy with the solution we provide.

Cons

The integration setup seemed confusing at first, but the overview quickly clarified the process.

Debbie

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Great call tracking service

Pros

I like how Call Tracker is feature-rich. When I think, oh I need this feature, I check on Call Tracker and they already have that feature.

Cons

There were some blips in the beginning where I didn't know how to navigate the site completely, but now it's pretty simple.

Reasons for choosing Call Tracker io

Just simply better value and great customer service.

Response from Call Tracker

Thanks for your feedback!

Replied May 2021

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Highly recommend

Call Tracker saves us a lot of time by displaying all call data in one place. It’s a simple solution, but it’s effective. My team seems to be happy with it.

Pros

It’s a useful tool that helped me increase my call volume. The price is fair for the service and all the features are easy to use. This was all I needed to get more calls to my small business. I can already see the growth from the changes I was able to make. I rely heavily on calls, so Call Tracker just made it easier to get more of them by marketing smarter. The call notifications help me to follow up on missed calls.

Cons

The cross integrations are a bit confusing at first.

Mark

Company size: 1,001-5,000 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

May 2021

REVIEW

So far experience has been satisfactory. Good value for the money. It's helping us attain our KPI's

Pros

What I liked most about Call Tracker io was the ease of initial setup.

Cons

Some of the other "features" are not entirely clear to me on how to implement.

Reasons for choosing Call Tracker io

recommendation.

Response from Call Tracker

Thanks for the valuable feedback!

Replied May 2021

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Accurate and helpful

I’ve tried many call tracking services and Call Tracker has so far had the easiest interface. It helps me and my team make better decisions about our marketing and allowed us to up our ROI.

Pros

Good support, reports, and customizable call flows and voicemails. The call recording software is useful and lets us retain client information.

Cons

No real issues. Maybe have the interface available in more languages.