About Call Tracker

Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy.

Call Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus m...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Call Tracker

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 8 of 8 results

Do you use this product?Write a review

February 2019

Mark from Colorado Internet Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Call Tracker Provides Great Value

I am able to show value for the web related marketing work I'm doing for my customers.

Pros

Call Tracker provides my business with an affordable call tracking service without all the nonsense and cost of the bigger players in this vertical.

Cons

I don't have any least likely feelings about the product and service.

May 2020

Brooks from The Creative Company

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

May 2020

Review

Great. Helping us to make best decisions with ad spend.

Pros

The reports. Tracking and number creation is great.

Cons

Inability to tag, spam or block directly from company tabs. IE click "Calls" scroll the list and take action on list.

Reasons for Choosing Call Tracker

Cost and feature set.

Response from Call Tracker

Replied May 2020

Thanks for the feedback! Will share this feedback with our product team to consider incorporating in future releases.

February 2019

Joshua from Aluminum Specialty Contractor

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2019

Honest Review

Great

Pros

I like how quick and easy it was to get started and set up, The pricing is fair and competitive with the features.

Cons

I wish their was a way for me to match up my calls with my sales. We still do everything by hand so we have tickets and we hand write the calls but I wish i could easily sort the answered calls and have my secretary match up how many we got via the magazine we advertise in.

May 2020

Matthew from Student Loan Coach

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

May 2020

Great, Simple Call Tracking

Pros

I was looking for a pay as you go solution, that was easy to setup and simple to use. This software achieved just that.

Cons

A nice feature to add would be able to assign a value to the calls like $X over 60sec

Response from Call Tracker

Replied May 2020

Thanks for the feedback. Will make sure to share with our product team to see about getting this included in future releases.

May 2020

Nicholas from justQ Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2020

Simple and Easy

Gets the job done and helps us understand our client's customer needs.

Pros

Ease of set-up. Just put in the swap targets and you have access to the words of your customer.

Cons

I feel like it could use some more data points. The more the better.

Reasons for Choosing Call Tracker

Simple, and easy to use website. Along with competitive rates.

February 2019

Cliff from Blue Mule Marketing

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Functionality

4.0

February 2019

Call Tracker first time user

i'll keep using it and continue to learn more about the services.

Pros

Got an 800 number with the program, online interface, how it shows the callers number, origin and length of call.

Cons

Cannot figure out how to change the caller ID so it will show on my phone the call came from my online store number.

January 2019

Chris from Cross Roads Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

Good and Easy to use

My overall experience with Call Tracker has been good. We have used them for almost a year with no real issues. I would recomend them to anyone looking for a call tracking solution.

Pros

I like the face that is so easy to use. I also like the fact that the pricing is low even for a small start up. My favoret thing is that is can be a white label solution. Our clients think is very professional to have a login and password to their own portal.

Cons

I really have nothing bad to say about the software or the company. Support sometime can be a little slow but they do respond and resolve issues.

May 2020

Matt from Vivint Solar

Verified Reviewer

Company Size: 51-200 employees

Industry: Renewables & Environment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Solar campaign

Fantastic. Has helped me prospect and close more deals than if I didn’t use this service.

Pros

The cost at $4 Month was just too affordable to pass up on a tool/software that I can use daily. I enjoyed putting out yard signs with a call tracker number.

Cons

Sometimes I would get some prank calls... but that comes with the territory.

Reasons for Choosing Call Tracker

My bottom line was how much is it going to cost me.