Call Tracker io Software
About Call Tracker io
Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy.
Call Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus more on the conversati...
Call Tracker io Pricing
Starts at $37.00 per month includes tracking numbers and 500 minutes.
Starting price:
$37.00 per month
Free trial:
Available
Free version:
Not Available
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Call Tracker io User Reviews
OVERALL RATING
Showing 1 - 5 of 17 reviews
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Great for Agencies
We started with Call Tracker to solely track calls, and have since discovered other features like call recording and call flows that make our operation easier. Good support and onboarding experience.
Pros
It's easy to set up and customize your account and there is ample support that walks you through the steps. We have numerous clients on our account that are happy with the solution we provide.
Cons
The integration setup seemed confusing at first, but the overview quickly clarified the process.
Debbie
Company size: 2-10 employees
Industry: Construction
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Great call tracking service
Pros
I like how Call Tracker is feature-rich. When I think, oh I need this feature, I check on Call Tracker and they already have that feature.
Cons
There were some blips in the beginning where I didn't know how to navigate the site completely, but now it's pretty simple.
Reasons for choosing Call Tracker io
Just simply better value and great customer service.
Response from Call Tracker
Thanks for your feedback!
Replied May 2021
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Highly recommend
Call Tracker saves us a lot of time by displaying all call data in one place. It’s a simple solution, but it’s effective. My team seems to be happy with it.
Pros
It’s a useful tool that helped me increase my call volume. The price is fair for the service and all the features are easy to use. This was all I needed to get more calls to my small business. I can already see the growth from the changes I was able to make. I rely heavily on calls, so Call Tracker just made it easier to get more of them by marketing smarter. The call notifications help me to follow up on missed calls.
Cons
The cross integrations are a bit confusing at first.
Mark
Company size: 1,001-5,000 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
REVIEW
So far experience has been satisfactory. Good value for the money. It's helping us attain our KPI's
Pros
What I liked most about Call Tracker io was the ease of initial setup.
Cons
Some of the other "features" are not entirely clear to me on how to implement.
Reasons for choosing Call Tracker io
recommendation.
Response from Call Tracker
Thanks for the valuable feedback!
Replied May 2021
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Accurate and helpful
I’ve tried many call tracking services and Call Tracker has so far had the easiest interface. It helps me and my team make better decisions about our marketing and allowed us to up our ROI.
Pros
Good support, reports, and customizable call flows and voicemails. The call recording software is useful and lets us retain client information.
Cons
No real issues. Maybe have the interface available in more languages.