White-label example
Supported Operating System(s):
About Call Tracker
Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy.
Call Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus more on the conversation at hand.
Multiple accounts can be added, which gives users the ability to customize the organization of teams and user groups. Instant call notifications are available to alert users when a call is incoming. Additional users can be added for no extra charge.
4 Reviews of Call Tracker
Overall rating
4.50 / 5 stars
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Showing 1-4 of 4 reviews
February 2019
Mark from Colorado Internet Solutions
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2019
Call Tracker Provides Great Value
I am able to show value for the web related marketing work I'm doing for my customers.
Pros
Call Tracker provides my business with an affordable call tracking service without all the nonsense and cost of the bigger players in this vertical.
Cons
I don't have any least likely feelings about the product and service.
February 2019
Joshua from Aluminum Specialty Contractor
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
February 2019
Honest Review
Great
Pros
I like how quick and easy it was to get started and set up, The pricing is fair and competitive with the features.
Cons
I wish their was a way for me to match up my calls with my sales. We still do everything by hand so we have tickets and we hand write the calls but I wish i could easily sort the answered calls and have my secretary match up how many we got via the magazine we advertise in.
February 2019
Cliff from Blue Mule Marketing
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Functionality
4.0
February 2019
Call Tracker first time user
i'll keep using it and continue to learn more about the services.
Pros
Got an 800 number with the program, online interface, how it shows the callers number, origin and length of call.
Cons
Cannot figure out how to change the caller ID so it will show on my phone the call came from my online store number.
January 2019
Chris from Cross Roads Marketing
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2019
Good and Easy to use
My overall experience with Call Tracker has been good. We have used them for almost a year with no real issues. I would recomend them to anyone looking for a call tracking solution.
Pros
I like the face that is so easy to use. I also like the fact that the pricing is low even for a small start up. My favoret thing is that is can be a white label solution. Our clients think is very professional to have a login and password to their own portal.
Cons
I really have nothing bad to say about the software or the company. Support sometime can be a little slow but they do respond and resolve issues.