Call Tracker io

RATING:

4.8

(19)

About Call Tracker io

Call Tracker is a web-based system that provides the ability for small to medium sized call centers to track all incoming and outgoing phone calls. It caters to local and toll-free numbers used in the United States and Canada. The application also helps manage call analytics in real-time, giving agents and managers insights that can help make data-driven decisions, while supporting the organization's marketing strategy. Call Tracker also allows organizations to brand the interface with the company's logo, for no additional cost. It can cut down on the information gap between customers and agents by providing SMS functionality. Additionally, the application offers call recording and automatic note-taking functionality, allowing agents to focus more on the conversati...

Call Tracker io Pricing

Starts at $37.00 per month includes tracking numbers and 500 minutes.

Starting price: 

$37.00 per month

Free trial: 

Available

Free version: 

Not Available

White-label example
Slide 1 of 3

Call Tracker io Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Call Tracker io

1 - 5 of 19 Reviews

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Highly recommend

Call Tracker saves us a lot of time by displaying all call data in one place. It’s a simple solution, but it’s effective. My team seems to be happy with it.

PROS

It’s a useful tool that helped me increase my call volume. The price is fair for the service and all the features are easy to use. This was all I needed to get more calls to my small business. I can already see the growth from the changes I was able to make. I rely heavily on calls, so Call Tracker just made it easier to get more of them by marketing smarter. The call notifications help me to follow up on missed calls.

CONS

The cross integrations are a bit confusing at first.

Debbie

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Great call tracking service

PROS

I like how Call Tracker is feature-rich. When I think, oh I need this feature, I check on Call Tracker and they already have that feature.

CONS

There were some blips in the beginning where I didn't know how to navigate the site completely, but now it's pretty simple.

Reason for choosing Call Tracker io

Just simply better value and great customer service.

Vendor Response

Thanks for your feedback!

Replied May 2021

Mark

Construction, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed May 2021

REVIEW

So far experience has been satisfactory. Good value for the money. It's helping us attain our KPI's

PROS

What I liked most about Call Tracker io was the ease of initial setup.

CONS

Some of the other "features" are not entirely clear to me on how to implement.

Reason for choosing Call Tracker io

recommendation.

Vendor Response

Thanks for the valuable feedback!

Replied May 2021

Mark

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

GREAT VALUE CALL RECORDING SERVICES

Customer satisfaction, hard to argue with a recorded new client customer phone call.

PROS

I love the features and the pricing and the few times I have needed service I received great support in a timely fashion.

CONS

Nothing, I feel like I get more than I paid for so there is no least when it comes to this service.

Reason for choosing Call Tracker io

Pricing was very competitive, by a landslide.

Reasons for switching to Call Tracker io

Cost and offering value

Mark

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2019

Call Tracker Provides Great Value

I am able to show value for the web related marketing work I'm doing for my customers.

PROS

Call Tracker provides my business with an affordable call tracking service without all the nonsense and cost of the bigger players in this vertical.

CONS

I don't have any least likely feelings about the product and service.